Worst, dirtiest, most understaffed and disorganized Walgreens branch I've ever seen in my life. Prescriptions never ready by when they say, it takes hours for them to pick up the phone, and the line for the pharmacy is always taking up most of the whole store. I cannot recommend avoiding this place more! read more

Walgreens - Drugstores Near Me - San Rafael, California

Honestly every time I come to this location I am always greeted upon entry, and assisted with whatever it is I'm looking for at the time. There was one specific time I came in and a lady named BRANDY helped me out and also updated my Walgreens account which had been on my to do list for the longest. She really saved me money by doing that, I am so grateful. Keep up the great work this location is doing a great job! read more

I like this pharmacy a lot I love the staff. They've always been nice, polite and very understanding but having to wait two hours on the phone to get somebody to just answer is a little on the ridiculous side.. It's not the staff's fault this is management issue and it needs to be addressed. There's no management in the world that would wait two hours for somebody to answer the phone. read more

Walgreens corp should be ashamed of how they run the pharmacy here by not hiring enough folks to run it... corporate profits over customer service. If you can stay away and find a different pharmacy please do! read more

Waiting over an hr for a prescription in line. This is the worst Walgreens I've ever been to in my life! Dont come here

Front of store workers & pharmacists & Whitney in pharmacy pull this store up from zero! What's happening? read more

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Jesse was a very rude employee who didn't even wanna listen my issue with a product that I needed to exchange. He was standing right next to the main door and just walked away on my face. Very rude person and poor customer service. read more

Not all Walgreens are made the same ! Real talk. Entire sections are sometimes empty and the inventory feels scarce and not stocked up! Staff is very friendly but I think there is a shortage most times especially at the pharmacy as they are long lines. I have heard people complain several times that the pharmacy closed early and they missed picking up their prescription They do have a decent magazine section and food frozen item section. They also have photo electronics. Location is central however it's still a paid parking lot on most days! read more

Walgreens - Empty - Drugstores Near Me - San Rafael, California

Avoid location. Asian and obese woman at the Pharmacy register was very rude. She needs to worry about her health first before going into the medical field. read more

Why they want a have a line to call if they take the call, no one speaks and they put down the phone to finish the call, that's stupid, I've been calling to ask for refill for an important medication and they do that. It's not fair as a customer read more

This review is for the pharmacy, what would any of us do without you. These days, the lines are long, the drive-thru is closed due to short staff or malfunctions, etc. We must be patient, and thank these essential workers for coming to work. Tell them you appreciate them. Just think of it as DMV, you're at their mercy. If you act a fool, you will like a fool cuz they'll just walk away and not help you. Gotta love the sneaky ones who go up to the front and ask if it's one line for everything i.e., booster, flu shot, pkup, drop-off, etc. Do you really think the 20 of us standing in line have nothing else better to do? This ain't Disneyland, no fast pass here...get to the back of the line and shut up. Thank you pharmacy staff for being here and showing up. 'Til next time ~ keep up the great work & see you on Yelp (SYOY)! read more

This is my second review of Walgreens on Thurd Street in San Rafael, CA. I always feel like a queen queen or something when I go to Walgreen's! Yes,sometimes the pharmacy lines can be quite long but thee are definitely windows of time where there might be only one or two people in front of you. Esrly evening sermsbto benine if thrm- try doing after the commute hours when people get up from work! Go a little bit later planner unusually there will only be one or two people in front of you if at all . The staff is very kind and they work very quickly and I've never had any errors or anything wrong with the prescriptions. I do agree with another reviewer who mentioned the plethora of toys on the floor and the very messy toy shelves! It would certainly look better if things were kept more organized, but really these things aren't that important. What's really important is that you receive the correct prescription and that you are treated well - which is exactly what happens at the Walgreens on T Street in San Rafael! I am very very happy with the care and attention that I receive at that pharmacy. I would like to mention that most pharmacies are critically understaffed, so it must be hard to keep all those toys neat and organized!! read more

Came to the store to buy medicine for my mother for her ear because she was in a lot of pain. Got home a realized the bottle was empty came back to the store and 4 minutes before 10pm for a quick exchange and they closed the door on me and denied the help. Based on being the only Walgreens available in San Rafael management should take action on this people closing doors before closing time. Jesse was the name on the name tag from the person who seems in such bad mood to help people. They should considered doing something else if they are not there to provided help for the people in the community. Really bad store management and horrible costumer service. read more

I tried to special order a product based on information from the manufacturer who said you can get this overnight through any of their listed pharmacies. The Walgreen's associate said he would add (for my $66 special order) a transportation charge of $500. I asked him if he charged other special orders like that and he then quoted me $75 for the purchase. I agreed even knowing there should be no charge. Well guess what? They never placed the order and when I called a week later to inquire, the manager yelled at me becuase, well, they're BUSY due to blah blah blah. And then hung up on me. Fine now I have to scramble and they should have just not lied. Caution, do not rely on this store for getting your meds. read more

Horrible didn't let me in the store and when I asked if I could give them the money for a Spotify gift card they said I couldn't make purchases there because of my age. read more

Wouldn't send my worse enemy to this location. From the cramped parking lot, the drug addicts loitering at the door front to the 45 minute wait to drop off a prescription, there isn't a facet of this Walgreens that is acceptable. We've had prescriptions filled incorrectly with the wrong dosage and recently have seen more and more issues with their data input. On numerous occasions, i have tried to get through on their phone, waited hours on hold only to be disconnected when finally reaching someone. And no, I do not want to be upsold a covid booster. It is pretty obvious you are being bonussed for selling them but is that where we are at? Walgreens is now a paid shill for big-pharma? read more

This Walgreens is the absolute threshold of hell. I would rather look for parking in the Montecito shopping center during lunch hour for a year. I honestly cannot think of a worse place in Marin county than this offensively pathetic shit hole. The parking lot is full, and when you're lucky enough to find a spot you have to pay a meter. Then as you walk in you're greeted by Slum Rafael's finest tweakers asking for change. Once inside it's your average Walgreens with cluttered shelves, crap on the floor, and various villagers from Tatooine grocery shopping. Once you make it to the pharmacy you're faced with a pile of people that look like they were dragged off the battle grounds of Gettysburg; which by my calculations is how long they've been waiting for the epically incompetent staff to get them their medications. Oh, but it's not over. You get to stand in line for at least 30 minutes before getting to the window and learning that the half wits failed to fill your prescription...even though you were texted and called TWICE!!!! This place needs to be burned to the ground, pissed on, and set on fire again. read more

This pharmacy is by far the worst and thats saying a lot. lines are around the isles and one slow aggressively indifferent checker. this is an american disgrace. one star is too many. this is constant here. read more

Walgreens - An american disgrace - Drugstores Near Me - San Rafael, California

Terrible experience here. I told them I needed my prescription transferred because the other pharmacy I go to closes before I get off work. I told them when the pharmacy closes and when I get off work. They insisted they'd have it that day. Well, they didn't. They claimed they never received the fax my other pharmacy sent to transfer the medication and that "by the time we called them back, they'd already closed." Yeah, I told you what time they were closing for exactly that reason. It defeated the entire purpose of transferring it in the first place. Well I called them midday next day (today) after already going multiple days without my medication. Still they say they don't have it and have made no attempt to acquire my prescription, either. If I hadn't called again, they never would have. My other pharmacy said they sent it out already. I told them to call my other pharmacy again to get it. I call an hour later and they tell me it's ready. They say "we called you multiple times yesterday and were surprised we didn't see you. It's been here waiting for you." They did not call me (I'm also enrolled in text alerts and they did not send me one last night or today) and I literally went in last night and they didn't have it as stated above. I told her this and she said "well I guess I don't really know. I was off by then." Um okay? Why would you say that, then? These guys need to get their shit together. A pharmacy transfer should not be this convoluted of a process. There were so many twists and turns, I felt like I had transported into a choose your own adventure novel (except I had no choice in the matter) and not in a good way. read more

Went to Walgreens San Rafael third street location to pick up migraine Rx. Eight people in line ahead of me and one pharmacy tech at window up front (they have 3 windows for checking out). Took 55 min. to get rx; on way out, I stopped to open the bag and make sure it was the right Rx, dosage etc. it was an older version, wrong dosage. They had put this version on auto refill-I was not even familiar then with how to do that. I returned to window and waited to re-order correct Rx. Nothing in stock. Have to go back in a week or so and go through process again. Aarrggh..... I will go when they open to try and avoid long wait. I hate Walgreens. 55 min out of the day for one Rx, only to get the wrong item. Only one window out of three open to handle customers. When I left, there were three people seated (only three chairs available for people unable to tolerate standing for that long) and 13 people in line. After I pick up the 'corrected' Rx, I will make every effort to not use Walgreens. Too bad as I live in a nearby neighborhood, but in addition to the poor service, the store is dirty, there are plastic bins etc in the aisle, there are no carts or baskets for items one is buying. Can only put so much in one's arms. I understand the cart situation- the homeless steal them and it's an expensive loss. But they could supply inexpensive plastic bags etc. As it is, shopping there is a chore. One would think a large chain like Walgreens could work to solve these issues. Yes, there are staffing issues, not enough employees, but addressing the long line situation at the pharmacy should be a priority. It is intolerable. read more

Walgreens - Waiting in line at Walgreens Pharmacy to pick up prescription. - Drugstores Near Me - San Rafael, California

They always mess up my order. I have two meds that need to be filled at the same time. One time they'll give me 30 pills for one med and 90 day refill for the other med. It gets confusing because I have to refill one med up every month , the other every 90 days . It use to link up perfectly then they started to split the order. I hate this sh#t !! Get it together Walgreens!! read more

Fix your damn pharmacy! There's lines up the aisle every day. Open the damn drive-through window again. Every time I mention it they say all Covid Covid. Bull crap! More like you do not care about your customers. You are losing customers. I am going to another drugstore and so are many others who I've talked to in line. read more

TLDR: The manager of the Walgreens destroyed my priceless photos (physical memories) that I can never get back. I had my film developed at Walgreens and I can tell you that I will never be doing that again. I got a disposable film camera for my final 27 days of college (27 exposures), so that I could take a photo every day. I had photos of amazing moments with my friends, photos with acquaintances I may never see again, and other fun memories of my final weeks in college. I dropped off my camera at Walgreens to get the photos developed. Today I picked up my photos and they were awful. This is probably the 10th disposable camera I've had before and I've never had them turn out like this. Yes I'll have some occasional light leaks and dark pics or overexposed ones, I know those are my fault and I know how film works. These pictures I received from Walgreens were clearly scanned horribly and rushed. The color was shifted and double exposed and I looked up what could have gone wrong (I blamed myself first) but it was the result of a TERRIBLE scanning job. I called Walgreens customer service to see if I could get my negatives back and they said to call the store I got it from. So I was directed back to this store and the manager said there's no way I can get the negatives back but he could give me a refund. I go back for my refund, I hand him my photos to scan the receipt that's on the photo packet, and he takes them to the back. Then he comes back and gives me my refund. Then after I ask him for my photos so I could at least keep my terrible ones because I can vaguely make out the pictures and I still can keep those memories. The manager (balding, older, reeks of cigarettes, skinny legs, wearing a tattered black t shirt and jeans) bluntly tells me he shredded them. My pictures. He just sent through a shredder. He seemed to enjoy that he ruined my day too even though I'd been nothing but polite to him. So Walgreens, please fire this sadistic A-hole who destroyed something I can never repurchase or reproduce. I am beyond upset and no refund could amount to how much those memories meant to me. The manager also seemed to never actually be doing work and kinda wandering around and hiding from customers, so the young man at the counter had to keep calling him to help the customers. Oh and by the way, the young man at the counter was the sweetest, most empathetic and understanding and wonderful gentleman I've ever seen work at this Walgreens. He actually looked concerned about my problem and wanted to help. Bless that young man, hope he's being treated okay by his manager because I cannot imagine that manager being a nice to anyone. read more

I was going to leave 3 stars but compared to CVS this place is the best thing in the whole word so we're going with 4. I'm docking a star for the types of people that hang around outside this store. I have to deal with the homeless/drug addict problem myself daily and every time I come here there's some sketchy folks floating around. Anyway, the people that work here are pretty friendly and know where things are. I like to find what I'm looking for on my own but it's nice to know if you are in a hurry or just can't find what you really need, someone helpful is nearby! Typically the checkout times are pretty quick, and I've never experienced the rudeness from the cashiers a couple other people here mentioned. Prices are generally better than CVS. Sure, the internet has some things cheaper, but if you need it NOW, Walgreens is definitely a better choice than the competition. read more

I always hate coming here, but it's the closest store to my job so I visit a LOT... maybe 4 or 5 times a week. The reasons I hate this particular Walgreens is because the majority of people who work here are rude. This store is also rarely stocked, so when there are things on the shelves I'm actually surprised. The old man who works here has never really been nice. He has answered his personal cellphone while checking me out before. Today he scanned an Arizona tea twice. Before I paid I told him that I think he scanned it twice because the screen was showing me that there were 2 Arizonas @ 0.99, plus they charged me the redemption value twice. He said, "Nope, that's your total." I looked at my receipt as I walked out and sure as shit, he charged me twice. It's a dollar and some change, so it wasn't worth going back to get it, but it was the brashness and carelessness that annoyed me. The last time the cashier didn't give me back proper change ($5 short because apparently nobody can count here...?) , I had to wait for the next person to check out, so I wasn't about to wait around again for a dollar. I manage a salon, so maybe my customer service expectations are too high, but everytime I come here I see it gets worse. If you're going to over charge me, at least be nice about it. read more

Walgreens - Notice how it says 2 when I only purchased 1. - Drugstores Near Me - San Rafael, California

Too bad there's no "zero star" ratings. This store is shameful. Filthy, poorly stocked, inadequate staffing resulting inexcusable waits at the register. No sign of management anywhere and underpaid, generally courteous staff not the problem. Too bad Walgreens execs don't read these reviews. They'd be appalled. read more

I received my medication at Walgreens on Third Street in. San Rafael with the assistance of the wonderful store manager, Sal, and pharmacist last weekend. Thank you very much for helping me out! Diane Ward read more

FIVE STARS to the Pharmacy Department today. They are whom this is really about. Bravo MELANIE and YUMI at Walgreens 3rd Street, San Rafael. I read in an ad that military veterans could come to Walgreens to get a FREE FLU SHOT. It seems they are partners with the VA in this. That alone saved me a nearly 2 hour roundtrip drive time to get to the VA. I love that they were a 5 minute drive from where I live. While there I was waited on by Melanie, a very pleasant Pharm Tech. We ran into a computer problem with my VA acct. My first and middle names were in reverse between my drivers license and my VA ID. The computer would just not accept it. Well, Melanie stuck with me. She figured out how to make this happen. This professional intelligent young lady made me fell relaxed and got the job done. Great problem solving. Then, Yumi the pharmacist I think her name was gave me the shot. And that too was pleasant and painless. Yay team. TY for everything. Side note to WALGREENS CORPORATE: it is a wonderful thing that you are working with the VA to get out free shots to documented Veterans with a valid VA ID. I am a Vietnam Veteran. However - - - I am also a senior citizen. I was not allowed to get a free senior shot without a $65 payment. There can't be that many given that it would be excluded from this program. I suggest you reevaluate this for our senior Vets. As we age we are your biggest paying customers base with the pharmacy. We served our country, and we are choosing your business as our go to place. I am in there often, and a good customer. Just thinking out loud, you might want to make senior flu shots an option for veterans. We have a higher probability of complications without getting the correct immunization. It was busy when I arrived, and the lines moved quickly. The 2 windows were open and they were all working hard to service all calls, and drop-ins. read more

Stopped off the freeway for a kid with a bathroom emergency and couldn't find a restroom, not even at the gas station. Stopped here and there's a big blue restroom sign but the manager, Sal, refused to let my daughter use the restroom. We offered to buy stuff if it was customers only but he said no because people trash it so they had to make the rule and can't make an exception, even for a kid, or he'll have to let everyone (not true, check the definition of exception, Sal). She was crying and starting to pee her pants but he didn't care. An English gentleman said we have police everywhere but no toilets and no humanity so he took us down the street to use his restroom and to clean up the totally unnecessary and preventable accident. Sal, way to make the world a worse place "on the corner of happy and healthy" read more

Walgreens - Wet shorts from refusing to unlock the bathroom for a little girl - Drugstores Near Me - San Rafael, California

If it could be zero it would be. Incompetent, rude, poor service, not professional and downright should be closed. This store is a disgrace and has a corporate brand with untrained employees. Don't go! read more

So the guy who works in the pharmacy with like tattoos on his arms was STRESSED LMAO when Im telling you stress, STRESSED because there short staffed which I get. But MAN WAS HE RUDE there was a long line and some white man got upset and went to tell the guy why they wouldn't have someone else open you can tell the worker with the tattoos got so UPSET HE YELLED AND GOT SO RED. when it was my turn after I patiently waited He said to just hear my name get called out , meaning my prescription was ready lol so when I heard it I come up and yes he was helping someone so I waited but than looks directly at me and says I WILL CALL YOU WHEN ITS READY I said oh ok I just heard my name he says OK I WILL TELL YOU WHEN ITS READY WAIT , I was like shit ok calm down He clearly doesn't like the job so just quit my man clearly you aint happy with the job read more

Terrible service at the pharmacy. After numerous phone calls and visits over a two week period, I was told that they could not find a source for the prescription. I concur with the posted reviews citing that this Walgreens if the worst. I will search for a pharmacy that gives a damn! read more

Hands down the worse pharmacy on this planet!! They are slow, rude, and 3/5 people that work in the pharmacy are far from intelligent. They lie all the time saying my doctor didn't send things in or that they didn't get permission from my doctor to be able to get my medication early because I'll be out of town. Honestly not sure how they are still in business. It's concerning that they have the ability to dispense people's medications that their lives depend on. I'm not exaggerating, most of them are morons. After a couple months the of using them I can't take it anymore!!! Every week it's a new issue. The convenient location isn't worth my happiness. Would give zero stars if possible. read more

Avoid, avoid, avoid. This Walgreens has always been bad with one exception: the professionalism and thoroughness of the pharmacy staff as I breezed through their drive through in 3-15 minutes. The store itself is full of rude staff and is precisely where I'd go if I wanted to get a communicable disease. I'm not sure what has happened to the pharmacy. I'd ask if I could actually talk with someone there, which I can't. They've closed the drive through. A sign said they were too understaffed, then a new sign said that both lanes are having technical difficulties. I've tried to go in an pick up my prescription multiple times despite my aversion to being in a line or spending a long time indoors with coughing strangers, but the line has been incredible. I've been without two prescription refills for weeks now And I'm leaving town today (Saturday), so I decided to bite the bullet and go in 5 minutes before the pharmacy even opened. Incredibly, there was a long line of people already waiting! Getting a little bottle of pills should not take hours out of my day. An insane situation. Avoid. read more

They have everything locked up in the aisles and the staff has taken away all buzzers. The attitude was horrible, no customers but the manager and employee that couldn't stop there conversation. Assuming that someone doesn't understand Spanish is a big mistake also...was my Walgreens and will not go back. 1 star, no lower ratings allowed. read more

I share Mike D's review of 7/23/2015 - This store has been HELL since it opened almost 15 years ago. The pharmacy people are rude and inconsiderate and the few times I have HAD to go there, they NEVER fill my Rx without a huge problem or they won't fill it at all I once ordered photo enlargements *which shows how long it has been at the 3rd street location.) The guy waiting on me, yelled at me when i tried to get his attention. It was as if he were high on Crystal Meth - I am NOT kidding. I was SO blown away, I asked for the manager and he said no one was avaiable. I have returned TWICE in my life to get things because i literally had parked in the garage across the street. SO i bought a box of Good and Plenty and a Birthday Card that i needed to mail that moment. I will never willingly step foot in this store - or ANY other Walgreen's. I got to Rite Aid on Third Street at Montecito. The lines are long, but the pope are kind. AND the Rx is thE BEST. Trinh and Mario were there for 8 years and I miss them horribly. Now it is Kelsey, Joan and Miguel as the "A Team" and they are the best.... I would go nowhere else. And I DON"T! read more

I'm always torn on Walgreens reviews, because Walgreens is my main pharmacy, and the store here is close to home (as was my local store back in Denver). Generally speaking, I utilize the pharmacy way more than the store itself, but obviously a Walgreens experience -- no matter the reason for a visit -- will involve the store too. This store is clean and attractive, and carries pretty much everything one would expect a Walgreens to carry, and maybe a smidge more. The pharmacy, while RIDICULOUSLY busy most of the time, is set up and run well. It seems to be fully staffed, with a drive-thru (it's a double-lane drive-thru but I've been in SR for four months now and the second lane has contained a Dumpster the entire time) and three counter Windows. (I'm leaving "Windows" capitalized bc I tried to un-capitalize it twice and my iPhone said "nope!") My primary reason for always using Walgreens pharmacies is that Walgreens Pharmacy corporate has GOT THEIR SHIT TOGETHER. The entire prescription-filling process is totally streamlined and SO easy to use. Seriously it makes me wonder how I took drugs before choosing Walgreens for my drug needs. (Hey. It takes some medication(s) to enable me to write long-ass reviews on Yelp!) The pharmacy staff is knowledgable and professional and pretty patient given the crap that I'm sure pharmacies everywhere experience on a daily basis. Kudos to any and everyone who has the drive and ambition to deal with people in pain, people in withdrawal and fucking insurance companies for a living. God bless ya! The staff in the rest of the store are nice, but as per normal, there's often a stupidly long line at checkout, with not enough registers open. Ever. As far as OUTSIDE? Forgetaboutit. First, I haven't seen TOO MANY parking LOTS with parking meters. But, whatever. However, the PARKING LOT ITSELF? It's way too small. I guess that is the root of the meter issue. And I realize there's nothing they can do, but it's just annoying as F trying to park. Last? The homeless dude(s) outside the entrance. It seems like it's been the same dude every time I've gone, but sometimes a few additional dudes. (See photo of additional dude politely peeing...) When I have a buck I give him one, but I'm pretty freaking poor myself and I just don't like being barked at as I'm walking into a store -- e v e r y t i m e. I'll go back to this Walgreens as long as I live in San Rafael mostly because read more

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I am appalled. I come here every once and a while when I need something really quick. Yes there are homeless people out and inside of the store, but for the most part they haven't bothered me... the staff on the other had left bad taste in my mouth. Usually they are pretty quiet, cause they are just doing their job. But this one lady took the cake. She was so rude to my little sister... who kindly asked if she could help her get a razor out of the case. She rudely scoffed at my sister told her she didn't have a key and then yelled at another worker there if she had one, then walked away... Both workers came back and one of them opened the perfume case for another customer and handed the key to the lady we has asked...who then walked away while we were looking at her. We patiently waited to for someone else to help us when the same lady yelled at my sister from down the aisle so rudely about what she wanted. We walked down said which one she wanted and then she locked the case and walked off again...I guess policy doesn't allow us to walk our products up... then she drop the razors for someone else to ring up and walked away again. Her attitude was so off putting... especially to my sister who was sick and just trying to get a few things... I held my tongue cause I didn't want to cause a scene. read more

1 star for being the only 24 hour walgreens on my way home from work late at night! 7 crack head stoners out in front and the staff doesn't do anything about it came to get meds for my sick mother at the pharmacy, i stand at the counter and wait hella long to get service....scanning out a handful of deliveries for later in the night is not a top priority when there are 3 people in line! at least i got what my mother needed at an unholy hour read more

I was at the check stand and a man with grey hair was the cashier. I'm pretty sure he was the store manager, just by intuition and from my previous employment as a CVS licensed pharmacy tech. He gave me the option to donate to a charity and I declined. After declining, he sarcastically said, "Thank you for your generosity." It was unprofessional and extremely rude. I've never been spoken to like that as a customer. When I worked as a tech, I never spoke like that even to the worst customers I dealt with. This man gave bad customer service. If he's done this to me, he could be treating other customers poorly. While I still consider myself a Walgreens customer, I am reluctant to go into this store (#04625), fearing that I could be treated rudely again. read more