For years this was one of the worst pharmacies I had ever been to. But I would say over the last couple of years their customer service has improved by leaps and bounds. The staff seems happy to work there, are very friendly, the pharmacist is very helpful. I have never experienced such a 180° shift at a business before. I have been very pleased with the assistance I have received from this location for a while now and I wanted to make sure my review was updated. read more

5/22/24 Greatness! Lots of rewards & deals! Bought 2 plumping lip glosses, licorice, PB & M&Ms deal for 2. Music playing inside. Clean & safe. Self checkout and the worker was happy to help along with good day wishes! I was only out 73 cents! Yes! Great service & store! Highly recommended! read more

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Love finding great deals and it's my pharmacies to go for my prescription. Friendly employees and very easy to pickup my prescription From there. read more

The lines to pick up a prescription are egregious!! Sometimes it's fifteen people waiting & now the close for lunch. Direst more people to CVS at Milburn. At least there is a drive thru read more

I have been using this pharmacy for the past 3 years and I have always had a great experience. My prescriptions have always been ready quickly. I receive text messages telling me my prescriptions are ready for pick-up. I had received an automated call to pick up my order but I couldn't come the day they were made available. 2 days later (today) I received a text reminder they were ready. So I went o pick it up. The pick-up line wasn't too long, only 2 people in front of me and it moved along quickly. I decided to look around and found some things I haven't seen before like Reese's dipped pretzels and Duke's Peach BBQ smoked sausages. You are going to pay more for food items here. Duke's are normally $5.99 at Target and they were $7.99 here. Also the Bang energy drinks were $0.90 more than at Target and the flavors were the very common ones you can find anywhere. But you are paying for convenience here. I am not sure when they started offering a self check-out but this was a first time I used it. The staff in the pharmacy and the store are always very nice and attentive. read more

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Pharmacy gave prescriptions to someone else. They then began to try to blame and accuse me of trying to pick them up twice. Rather than try to help resolve the situation they wouldn't look at cameras or give me information. I had to call prescription company, file a police report. Then they even canceled my prescription, transferred me to another cvs and had to start all over. Do not fill prescriptions here. read more

Decent mix of standard CVS products. Pretty good snacks section. Employees helpful and accommodating. Across the parking lot from United Health Centers clinic and urgent care. Wide aisles not too cluttered with displays. read more

CVS Pharmacy - Inside entrance @CVSPharmacy @CVSHealth - Drugstores Near Me - Fresno, California

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They are always busy and they take forever. I waited in line for a long time just to have the pharmacy close in front of me when it was my turn with three minutes left. I'm not a fan of this place. read more

I Waited at the drive thru 16 minutes just to find out they were closed once it was my turn. The time was 1:36 wish they were more clear about closing hours!! read more

There was already an extensive line through the drive thru. As the lady gives me the receipt to sign she must have left to go to the restroom because she left for like 15 minutes. There we 3 to 4 cars behind me and I was at the window. They need to have more people to work the window or tell their employees to wait until the line dies down before leaving the window unattended. read more

The line to pick up prescriptions is dreadful! I would not advise getting your prescriptions here unless you have a ton of free time to wait around. read more

The manager Amanda is absolutely amazing. She helps me save money every time. Great customer service skills. People person. Always smiling. CVS is lucky to have her! read more

If I could give a zero I would This is not the first time I've had issues with any cvs pharmacy I called earlier got put on hold for over 15 minutes and I hung up because I couldn't wait any longer So I called back almost 10 min before someone answered the phone I usually call them to update my insurance information so I don't have to wait Because they keep sending me text messages to get my rx But refusing to update over the phone and then telling you that you have to wait 20 minutes in the store for it to update this is why I'm calling before I go so I don't have to waste my time but clearly they don't value your time and they just expect you to wait for them I've waited over 30 minutes before in the drive through with only 4 cars in front of me Really you can't do this on the app it says it's having problems come back later WOW read more

The manger is a comcomplete donkey. Literally called me a liar about having someone else picking up my order. They gave it to "a third party" I have no idea who. read more

Received a text message that my prescription was ready to pick up. Left immediately as my daughter was in pain. By the time I got there 10 minutes later they were closed. My bad for not figuring out that their hours had changed. I missed it by two minutes. They would not help me. Thanks for caring! read more

We've never had a bad experience at the Herndon/ Milburn location. We were surprised to see some lower star reviews. Pharmacy is polite and friendly but can be busy after 4:30 pm. read more

I just have to comment on this Pharmacy. They were clearly short staffed and extremely busy! Patient's we're getting really upset and rude with Rebecca at the counter. She was amazing and handled every Person with the upmost respect and concern. The whole Pharmacy is great!! I seen the get every person's waiting for their prescription in a timely manner. read more

I called to ask just two questions related to Covid, I was on hold for 30 minutes and when the lady finally answers my call she hangs up on me when I ask her the first question!! This is ridiculous and I'm so over all this Covid hysteria BS but seriously talk about horrible staff! read more

I just happen to appreciate the family parking space in the front of the store. Otherwise, it's a standard CVS. The people nice and helpful. read more

CVS Pharmacy - They have a dedicated parking space for families with young children. I love this!!! - Drugstores Near Me - Fresno, California

2 hour experience. Went to the PICK UP window to pick up a prescription, and was told it wasn't ready. Came back to the PICK UP window an hour later, with only one person in front of me. One. She dismisses me with a wave of her hand, saying she doesn't have it, and to go to the Drop Off window. Drop Off? You pick up at the Drop Off? So...now I'm waiting in another line, to check if my prescription (which the doctor assured me was sent to them 90 minutes ago) is here. So they now have ONE prescription. Doctor's office says that both prescriptions are on one page. Cvs says there is only one. I don't appear to be the only unhappy prescription-needy person here...so I suppose that's a plus? I will definitely switch to a different CVS read more

The 2 young guys that are always there are so nice and very helpful! These gentlemen need some sort of recognition as whenever I stop in it's amazing service with a Warm smile! read more

The pharmacy is getting worse and worse with the bad attitudes and lack of any type of professionalism at all. It seems that they hire anyone off the street and the turnover is ridiculous. I was there the other day and was literally screamed at by someone weird looking woman working in the pharmacy named "G". She literally screamed at me because for some reason, they did not have my insurance info in their system when I have been coming to this stupid pharmacy for years! "G" cussed at me and said to me in a loud, nasty rude voice "SHIT! Don't assume that we're psychics and we know your insurance info. - show us your cards every single time!" I couldn't believe that she had said this to me! She then continued on complaining about how difficult her job was. I told her that it was probably time for her to move on to another job and she had no business treating me like that. There is also another rude woman working there named "Courtney" that is nasty and rude to every single time I call, she has a major attitude problem. These people need to learn some manners and treat their customers with respect. There is absolutely no reason to be so rude to people when we are the ones keeping them in business. I have had enough of Cvs after this experience! This CVS sucks!! read more

Decided to try their photo services where you order prints that you want and go pick them up at CVS. I always just do Shutterfly but I'm so sick of paying the ridiculous shipping fees and have to wait over a week to get photos. I ordered almost 60 photos send paid $8!!! They emailed me two hours later and said it was ready for pickup! Seriously going to use them from now on! It was so easy and so fast and of course the customer service at this CVS is so OUTSTANDING it's crazy! I'm always greeted and everyone is just really nice and seem like they enjoy working there. This CVS puts other CVS stores in Fresno to shame! Haha read more

CVS Pharmacy - Got lucky and no one was waiting in line at the pharmacy drive through! Super fast pick up! - Drugstores Near Me - Fresno, California

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They're testing for COVID-19 so there will be longer wait times in THE DRIVE THRU LINE. I'm always here picking up my medication and every time that past couple of times I've had the sweetest young woman pharmacist she was so kind and made sure to know exactly what I needed to know before taking my medications. She was very patient and kind when it was VERY busy. Kuddos to her and thanks for being great!! Love this Pharamacy read more

This pharmacy is the slowest and never has enough people working. Prescriptions sent over that day are never even looked at until you get there and have to ask for them, then they ask you if you need it that day? Well obviously you wouldn't be there if you didn't need it. I waited 24hrs to pick up a prescription and they still made me wait 20-30 min because "they had to find it in their system" unacceptable service. read more

today i was helped by a lovely ricka and she was very kind and helped me a lot. she was very helpful.

This place is horrible.... customer service horrible... pharmacy isnthe worst. 20 + min wait ar pharmacy just to drop off a script. Transferring all of my scripts to another pharmacy read more

You're probably wondering why I checked in to a Joe Blow chain drugstore. Well, I'll tell you why... Maybe you'll think twice about this establishment. I decided to go through the drive thru pharmacy. Convenient, right? Wrong. I sat in the drive thru for 12 minutes. Yes. That's right. 12 minutes that I'll never get back. Some jackass refused to park causing the delay in line. There were cars behind me so I could not escape. FML. There's a CVS app to check the status of your prescriptions. Of course I did that prior to coming. According to this app, my prescriptions were ready. Right? Wrong. So what do you think happened when I get to the window? " Sorry sir your prescriptions are not ready. You'll have to come back tomorrow" Yeah right... Guess what pal... I'm not leaving without them. I checked the status and it said they were ready... so you'll have to work overtime. I stuck with this company because they took over Longs Drugs. Yrs ago I used to work for Longs Drugs. What an insult. The customer service is worth a damn bit of nothing. read more

I've had this as my primary pharmacy for years and have encountered problems that I have been shrugging off as possible bad days for them. Like I've had them give me a different medication than what was prescribed only to call me about it a month or so later to tell me their mistake. And more recently I've had more problems. The staff is incredibly rude. The last 3 visits I had, I was given attitude or more simply just not treated like a person. Twice they made sure to let me know with their reactions that they hated me using goodRx coupons (they saved me over $100 each time! Of course I want to use them!) And once for just a simple transaction I got purposefully cut off when saying pleasantries. It wasn't even busy. They also seemed upset and questioning about prescriptions my doctor prescribed??? So I've realized that the rudeness isn't just isolated to one day. Choose a different pharmacy. read more

The pharmacy is the worst. They have a tech who has a constant rbf and is mean and rude to everyone. She has a major attitude problem. When she gave me an attitude I was surprised but then when I went inside and saw how rude she was to the elderly my heart sunk. She covers her name tag too. She has long braided here and painted exaggerated eyebrows. Aside from her attitude she's incompetent. Her own colleagues and my doctors office all said the same thing. read more

This pharmacy just can't seem to get anything right. Almost every time I have come here (we pick up meds monthly), they have either given us the wrong med or labeled it incorrectly. How many times do they get to say "we're so sorry"? Time to find a new pharmacy. read more

I've never used the pharmacy here so I don't know how good it is. This CVS is clean and there's nothing wrong with the store itself. My big complaint is the waiting to check out. They never have more than one clerk, even if there are four or five people waiting. Tonight I came in around 9 PM, got what I needed and headed for the checkout. I figured maybe for once I'd get in and out fairly quickly. Nope. Although there was no one waiting in line, there also was no one behind the counter to ring me up. After saying "Hello?" a few dozen times, someone finally showed up. It's not the poor clerk's fault, but the management needs to hire and staff enough people to where customers don't spend as much time waiting in line as they do shopping for the items they need. I have never gotten out of here without a significant wait. read more

So today I came in to drop off a prescription for a pain medication because I am passing a kidney stone. No kidding it has been compared to giving birth on the threshold of pain. I am in major pain. This guy named Angel took my prescription and started acting like he was the FBI or something. Instead of helping a customer he started interrogating me about why did I bring my prescription in, he doesn't know if it will get filled-as if he is working for the DEA. I was lost for words, due to my pain and how this idiot was treating me. He was all "I'll have to check if the pharmacist will okay this prescription. When was the last time you were on this?" And a bunch of other crap as if he is on an episode of COPS. I was just thinking to myself, wow they hired an idiot. People like this are usually the ones doing the illegal stuff and they are trying to create a facade to hide their real agendas. I mean whoa dude, chill out. Not sure what kind of background you're assuming but man I am starting to worry about your own ethics. Anyways the pharmacist was like "no problem-about an hour." This Angel person made a big deal out of nothing. An hour later I came back and was able to collect what I wanted to say to this Angel. Told him he needed to improve his customer service skill and I did not appreciate his attitude and investigation especially when I am about to piss out a kidney stone. This Angel person apologized as if he took a chill pill. He probably assumed I am some addict trying to score some narcotics. I don't appreciate this treatment so I will never return to this Ghetto pharmacy where they think customers are only there to score. Walgreen wins. read more

We went to get our vaccine and there was this rude and with a attitude pharmacists. She ignored my sister and there were two. The other one was nice she told us her estimate of when the nurse was coming to get the vaccine. The other rude when said 9:30 which was way off we waited a hour and the nurse still didn't come. I don't want to come here again because the rude pharmacists pissed me off read more

This pharmacy is horrible! On my first prescription they put the wrong label on it. I went back to clarify and they were not giving me the time of day. After speaking with the pharmacist and the pharm tech... They sent me over to a 3rd person, the other pharm tech.. She was able to help me. She relabeled my medication. My second experience was a couple of days later for my other medication. I went through the drive thru which took me 25 mins! The pharm tech.. Leslie i believe was her name provided no customer service! Imnot asking for 5 star service but a hello would be nice. She ran my transaction, gave my meds, and never looked at me again. I stood there for about 30 seconds just to ask her if everything is done..... She never even looked at me. When she the meds in the box she didnt say anything either. Usually you get a " here you go" or have a nice day... Nothing. Horrible service. The only individual who has any courtesy or sense here is the female asian pharm tech. In reality they do not deserve a star at all. Dont waste your time. Go to savemart across the street. read more

Worst pharmacy in area. Always take forever and never follow through. Beware if you need you medication go somewhere else!!! If I could give no stars I would. read more

I totally appreciate CVS Pharmacy. There are so many in Fresno, this is very convenient, don't need to drive far, there is always a CVS Pharmacy nearby. I shop frequently at the Milburn & Herndon CVS, it's a pleasure to shop in this clean & organized store; it's not too large that you have to walk a mile to find each item. I love the staff at Milburn they already know me and are super helpful, as I have some disabilities. The pharmacy is always busy, yet, pharmacists will take time to give council & assist anyone in making recommendations. The cash back coupons for up to $10.00 are fabulous!!! Too bad I sometimes let them expire, rats!!! Anyway, I prefer to shop at CVS also because it's not crowded like W_mart or TarG, that makes it a pleasant shopping trip. read more

If you enjoy being forced to interact with rude chola girls with attitudes, poor costumer service and little education as to what they are doing, come to this pharmacy ! P.s. don't expect them to remember you or keep your insurance on file for too long because they frequently need proof that you are insured and question you like you haven't been their costumer for about a year. Going to try taking my business to the new cvs pharmacy on Herndon and 99 in target. read more

Manager Eric, is a good guy. Got frustrated at home about the photo machine, but he made things right. A plus service.

SAVE TIME DONT COME HERE! This has to be the worst pharmacy hands down. I live down the street from here and now I have to drive 3 miles away to a pharmacy that has there sh** together. My son takes a medication that is for his heart and it never fails they never have it ready, I'll be down to last of his medication and I'll have to bug just to get it. That's not the only problem with this place they have long wait times inside and out, there always understaffed. Don't bother calling because when you do you'll wait on hold and then when they answer they hang up on you. Happened twice today. An employee literally told my wife that we couldn't get the medication today because they were understaffed and they couldn't check there inventory because it was too busy. I'm done just done I'm telling you don't come here. read more