I have been getting prescriptions filled here for over 20 years. I stopped coming here and then came back years later. I moved here from a pharmacy with high turnover because I am a Regular Customer who appreciates when my Pharmacy has my Regular medications ready and anticipate when the PHARMACIST needs to contact the Doctor for Refill Prescriptions on maintence medicine. This current Pharmacist is horrible with Customer Service. Recently, I called to refill a prescription on a stressful day. I knew that it was No Refills remaining when I picked up the Prescription 2 weeks earlier so to HELP HER in advance, I called my Doctor and asked them to send over a New Prescription for the Pharmacist. Because I am forced to get my medication filled every 3 weeks for insurance limitations. Then I received a Text Message that it was Too Early to Refill the Prescription, which I knew, I was simply getting them the New Refill Prescription in advance to make their lives easier. So when I called to Refill this prescription, the pharmacist was short/rude and told ME to hang up and Call MY Doctor to request a New Prescription. Many GOOD Pharmacists KNOW their regular Customers and to make THEIR lives easier, Schedule our medication needs to keep up with the demand. For a Pharmacist to be rude to a Customer and tell the Customer to hang up and Contact the Doctor for a New Prescription is the Job of the Pharmacy. This is a Regular Maintenance Medication.
At my most recent Doctor appointment, I told my Doctor that July 5th (6 months from now), please schedule on their calendar to call CVS to call in a Refill Prescription on my Regular Maintenance medicine. My Doctor looked puzzled saying, "Why doesn't the Pharmacy call us for this in July?" I responded, I understand, they do not deem this their job to get refills for Customers. The Doctor shook his head saying what is wrong with that Pharmacist? She does not understand that is a part of HER job?
Another Doctor I see heard about this and said, you should have moved to another Pharmacy. That is ridiculous for the incompetent Pharmacist to make HER job your problem. It is the Pharmacy's job to maintain customers. That MOST business in these stores like CVS are generated from the loyal customer base in the pharmacy to then shop in the stores.
So let's see if they learn how to and begin implementing their jobs or whether the Company finds us a new Pharmacist who finds serving their Regular Customer base something they appreciate vs dread.
I understand from the Pharmacist that the Corporation does not have a Functional Database to plan in advance, but as simple as technology is, you'd think the local Pharmacist would establish a database for Regular Customers who need Refills to schedule to contact the Doctors and request these on time. So they can function more efficiently as they anticipate our Regular business. I am certain they are required to have training on working with Seniors, working with Medically Ill or people in Pain or Suffering. So why can't they understand THEY CHOSE to work in this industry where the Customers Appreciate when the Pharmacist completes the Regular job with a Positive Attitude?
Again we will see if they Grow or Learn. Perhaps new at this and not enough training. read more
