'26: - Slow in-person cashier service. Sometimes seems understaffed. + Still polite, helpful staff though. + Fast remote photo print service. . Parking ample but sometimes crowded. '25: + Efficient service. Polite, helpful staff. Got what I needed, in and out lickety-split. Ample, spacious parking. Conveniently located right by the 405. read more

Terrible customer service!!! Can't connect with a live person in the pharmacy. Their virtual assistant is ignorant and utterly useless!

Came in today for a pick up order. Jim the cashier and the only staff working saving the day making sure everyone is helped. From pick up to checking out on the register and self check out. Hes so clam and such a happy person. Good job Jim! We need more people like you. read more

Great customer service . The staff is always helpful. The pharmacy is great. They go the extra mile

Unfortunately I have to give 1 star. It was incredibly hard to find an employee and once I did, asked to use the bathroom and she said it was "out of order". I won't shop at places that refuse a bathroom to customers. There was no out of order sign on the bathroom door and they clearly just don't want customers to use it. read more

I came here to pick up my prescription for my UTI oops tmi but honestly post responsibly. I went to urgent care. The pharmacy was not busy at all. Saturday at around 3 pm on 7/19/2025. Michelle was the pharmacist and she was prompt and to the point. I left in 10 minutes. The pharmacy technician was professional and very handsome. I am 71 and not looking but I'm not dead. Gorgeous kid. I had to also buy some over the counter cough syrup and antihistamines, went to pay at the general store front desk, Ian was so awesome. One thing really bad happened I flirted with Ian and exit on the entrance door. It hit my leg and foot so hard, I was going to scream bloody Murder. Please 2025 pls make it beep or something not slam right into my face ? read more

This review is specifically for Marcos, the cashier I stopped in for one quick thing a couple weeks ago and was standing in line waiting to check out. Marcos was helping an older woman in line ahead of me, as she was trying to pay some kind of utility bill. Marcos noticed a bunch of late fee charges on her bill so he kindly, gently pointed out to her that the total amount due was much higher than what her regular bill should've been, because of all the late fees. He showed her on the back of the bill where the customer service number was and encouraged her to call and see if they'd knock some of the bill down and remove some of the late fees. She had never heard of this and was grateful for the info and advice. And in the meantime, Marcos handled the transaction and paid what she wanted toward her bill. Overall, it was just a simple, sweet interaction, but also a great example of someone "seeing something, saying something", and just trying to be kind and helpful. Marcos didn't need to say anything. Most people wouldn't have noticed, wouldn't have bothered. But Marcos cares. And that's so apparent in how to speaks to and treats all of his customers. Thank you for restoring my faith in humanity and this sometimes cruel world, Marcos! You are a gift to everyone around you read more

Workers are LAZY they do not restock the shelves at all...I've came everyday for a week straight just to see if they have restocked the product that I need and still nothing. Pathetic of a store should go out of business too read more

Just went in there to pick up prints. Nasty attitude from the man working behind the counter. White guy with glasses working at 12pm on 8/29/25. The second I matched his energy he started being kind. He acted like they were in a rush. Quit hiring rude workers. read more

For a store and pharmacy they have a lot to offer and have been very polite. The pharmacy has always been kind for me and family. There may be a wait at the counter but there is self check-out if able. read more

They are great about orders and delivering them, BUT I can never get them to realize that I do not drive, so the orders need to be delivered, without my having to tell them each time. read more

Made a quick stop here for some kiddy shampoo since I forgot to pack some prior. The store was organized and I easily navigated myself through the store layout. Service was prompt and I was able to be on my way in no time. Nothing to complain about here in my eyes. I'd come back if I were in the area and was in need of something. read more

CVS Pharmacy - Drugstores Near Me - Fountain Valley, California

I was there to buy nail glue. Most of their cosmetics require assistance from an employee to unlock the item. The weird thing is, most of the nail glue was locked up, even the cheap $3 one. But they had a $5 one not locked up so I got that one so I wouldn't have to wait for an employee. If that is their strategy to buy the more expensive item, then they suckered me into it. I'll just go somewhere else, I'm too impatient. read more

I always do my medications at CVS. Very friendly staff. Aside from medicines, they have groceries and gift items.

I found out the cashier that wears glasses buys all the pokemon & only takes out 1 or 2 pokemon products. Thats really unfortunate & unprofessional.!! read more

Not sure if this is normal but they close shop in the middle of day so that they can take lunch. I don't think that's very smart of them considering people do need there medications and expect the pharmacy to be open during the day. Really hope they come to senses and have different shifts for lunch breaks. Both pharmacists don't have to go eat together. It's kinda ridiculous. read more

CVS Pharmacy - Drugstores Near Me - Fountain Valley, California

I have been coming to this pharmacy for about 15 years. They are super fast, friendly & they have a huge staff that immediately makes eye contact and asks what they can do to help. They are the best I have ever experienced. read more

CVS Pharmacy - Pharmacy - Drugstores Near Me - Fountain Valley, California

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I've been there multiple times there's only one person working at the front desk who is completely clueless so I'm gonna take my business elsewhere. You really should improve your customer service. read more

Clean, fast and well stocked store. My favorite CVS. There's a closer one but I will not go there.

Rude employee by the name of Alondra gave me attitude as I came to pick up photo prints. I got an email saying they were ready, but when I came to the store she proceeded to tell me that they did not have the photos and that it would take 20 minutes for them to print it. All in an unnecessary rude way. I was the only customer this employee was rude to, which I noticed as I stood there waiting for 20 minutes. An apology was not given at all for the mistake and waste of my time. Watch out Alondra. read more

I would give this pharmacy a 0 star if I can. DO NOT COME here for your medical need. We scheduled for pfizer covid 19 shot for our kids 3 weeks in advanced and on the date that we suppose to get our shots, they called to inform us that they don't have our vaccine and LIED to us that they called the CVS nearby (on beach blvd) and they can take us in. When we got to the beach's store, we were informed that no one called the CVS on beach blvd and its CVS' policy that they are not allowed to take walk in for pediatric's vaccine. How could you trust a pharmacy that lie to you and don't even know their policy?!?! read more

I have been coming to this CVS since the days when they were "SAVON" so it was just force of habit. There used to be a wonderful manager, a retired school teacher, they must have let him go to hire cheaper help, service has never been the same. I fill all my prescriptions here for all those years and service has deteriorated so much lately, I AM FINALLY MOVING ON TO ANOTHER CVS, I have had it up to my wazzoo with mistakes, confusion, my blood boiled as I am reviewing this. I had thought about reporting the entire pharmacy to higher up but decided to be nice and just vent my frustration here. There were mistakes over mistakes, not necessarily wrong drugs but so many miscommunication, different formulation, in the medical world, it is counted as a mistake. The worst time was for a drug I HAD TOLD THEM 3 TIMES NOT TO AUTOMATICALLY REFILL, they kept on doing it, why? the robocalls 3,4 times daily did not specify what drugs were refilled, I went in and was livid, after telling them 3 times, once w the pharmacist, they wasted my time like that, i had to go in for nothing. I complained and asked to see the manager, well she was probably the one making the mistake/omission/whatever, she was a very courteous lady but that was not enough, we want competence, she allowed her techs to constantly making mistakes, at some point, you gotta take responsibility, write them up or the place would be dysfunctional. I worked in a medical center, such behavior would have gotten the people inconveniencing patients fired or at the very least suspended. read more

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Always fast and courteous service! Clean and organized store! Products are on the expensive side. Look for weekly special sales and coupons! read more

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Weird pharmacy. Went to pick up insulin syringes for my aunt and they wouldn't sell them without a prescription. You don't need a prescription, been helping my aunt for years. Went to Walgreens down the street and got them no problem. Pretty shameful upholding diabetic treatment. read more

Went in to this CVS today to purchase a few items & saw some covid-19 rapid test kits being put up for sale; however, one of the pharmacist working blatantly said out loud that they were going to & had been, purchasing the kits and upselling them for double the price & have made over $500 so far. While there are plenty of individuals doing this, It's especially discouraging that a person who's career is in medicine & involves public health would do this considering how difficult it is for many people right now to find access to rapid or pcr tests. f**k you. Why is CVS allowing their employees to do this in the first place. read more

The wait time for the pharmacy calls are ridiculous , I really wish I didn't have to deal with this pharmacy but as I mentioned before my elderly parents are based here ... today I had to call back 6 x and each wait time was minimum 5 mins long to10+ . I really don't understand that they don't even pick up to tell you it's gonna be a while call back or that they are busy . read more

This is by far the worst cvs I've been to. They never answer their phone as I was sitting in the lobby waiting for my prescription they just ignored the phone ringing. You have to waste time coming into the store just to be told your damn prescription isn't ready!!!! read more

Customer service is great when you are in the store, but when you are calling the pharmacy, I'd give them one star. As I am writing this review, I am on hold...going on 26 minutes now. I just need to see what is covered for my patient. I've been put on hold TWICE by a pharmacist, I know one of them was Kathy. They told me I need to hold for John so he can help me with coverage issues. I'm still waiting for John. Going on 28 minutes now... read more

CVS Pharmacy - Drugstores Near Me - Fountain Valley, California

Giving one star cause young man checking us in was sweet. Gentleman giving Covid vaccine rude and I ended up with a bruise on my arm from it. This is my 4th. Vaccine. Never have I had a bruise. My arm was sore for over a week. Three before little sore day after never for a week. read more

The pharmacy customer service is great. Hard to find a fault. We were disappointed that no bathrooms available while we are there for COVID-19 vaccines. read more

I am boycotting this location for the following reason: When I asked to use the restroom the pharmacy staff stated it was out of order. Long after covid precautions and to this day. I found out from pharmacy staff that the restroom is not out if order but they were told to say that when asked. I spoke to a manager who confirmed this. She said that there are some restroom cleanups that employees should have to do. She did not elaborate. She stated that outside janitorial staff would need to be called in to clean the restrooms and they didn't want to incur the cost. Really? Isn't it part of the cost of doing business? I see elderly people and handicapped people at pharmacies. You mean to tell me these people need to leave and find a restroom elsewhere? This is the epitome of poor customer service and lack of concern for clients with prescriptions or shopping there. Trying to save money on janitorial services? Really? I am no longer shopping there for anything. My advice, go to Rite Aid and Walgreens where customers are welcome to use the restroom. read more

Best pharmacy staff I have worked with. Got everything I needed. The pharmacist Cathy was really nice and helpful the entire time. She is one of the best pharmacists that I know. read more

I was in trying to get something out of the cabinet that was Under lock and key. I asked the manager who was on at the time which is the guy that is probably 62 years old with glasses that works in the afternoon. He about threw a fit when I ask him to open up the cabinet for me. He has no customer service skills at all. CVS needs to train this guy some " Be kind to the customer skills". Jim and the lady that usually work mornings, as managers are always very friendly to me . I never have any problems with the pharmacy and prescriptions. Everything usually goes per plan. I understand we all have bad days and moments, but this guy has treated me like this two or three times. read more

Much nicer since they did some proper remodeling. All of the employees are helpful and most are very friendly. If you are a regular they recognize you, which frankly isn't common in chain stores because of the turn over. I've seen some of the same faces for about 10 years. Honestly, if a company can't retain employees, how good will the service truly be? Good service doesn't come from corporate headquarters, they just take credit for some "insight" about good service. Good service comes from the people at the stores and it reflects at this store. Around here CVS is everywhere, if you aren't happy with the one near you, try this location. Come regularly and you'll agree that they do a great job. When things do go wrong they just fix the problem without giving you some long cooperate required spiel. What more do you need? read more

I stopped by this location one day looking for a curling iron that I bought 5 years ago at a CVS. It was a Conair curling iron that I was looking to replace since my mom wanted to keep it. I browsed online and saw that CVS had the same brand but newer model. I saw that there was a CVS close to home so I decided to head on over. It was my first time at this CVS it looked very outdated from both the outside and inside. As I walked through the doors I was greeted by the cashier. Everything looked so neat and in place. I continued my walk inside looking for the curling irons. Aha! I found them and there were way more options than what I had seen online. I began comparing them all, by size and heat intensity, until I found the right one. I was looking for about 20 minutes and not once did someone go up to me and ask me if I needed help. Ok fine I don't need anyone to help me. Wrong! I tried grabbing the straightener to go pay for it and it was locked! They were all locked! I walked around looking for help, no one in sight. I was over it so I left and decided to buy the same one online for $15 less. read more

I dropped off a prescription a week ago for an eye drug that insurance requires preauthorization to fill, which CVS said they would request from the doctor. On 1/16/20, a phone message from CVS on my cell says my prescription is ready. I went to pick it up today, on 1/18/20. I get the exact same comment as when I dropped it off a week ago that it needs to be preauthorized. They have had it five business days, and sent me a message that it was filled. This is poor customer service. Then, they asked me if I have other prescriptions to explain their message. I don't. They blamed the doctor and insurance for a week going by without filling the prescription. They cannot explain the message that my prescription is ready when it is not. Express Scripts had me forced to use mail order only for over a year. This was my return to my local CVS after Express Scripts allowed it. read more

I'm only doing this review because this has been my CVS for the last 10 years, even when it was still Sav-On. Bugs me when people give a bad review because of something totally irrelevant to the business. Like "don't call me at home". Don't give them your home number. Or, "they gave me half a prescription for my child." They always do that when they don't have enough for a full prescription and they tell you up front! Better to go back and get the rest than let your kid have no meds at all. Don't you think? Anyway, I'm defending my CVS because it's a store I use frequently. Whether it's for a prescription, greeting cards, you name it. I even came here one evening to buy a TV remote control because my daughter couldn't find hers and whined like the princess she is. Yes, she has me wrapped around her little finger. The End! read more

I really don't know how anyone could give this place a low rating. It's a C-V-S for christ sake! What kinds of expectations do you have for a local drug store? Damn! It has virtually everything you need here whether it be toiletries, medicine, booze, candy, boxed food items, supplies, etc. Since you have all that I need, I give you a 5 CVS! read more

I hate coming to this CVS. You walk in with one person in line, get your item, and you're still waiting for that same one person to check out. Happens everytime no matter what time it is. If there's more people, forget it.Always incredibly slow to get out. I don't think it's the cashier's fault. The customers don't seem to understand that they need to pay for their items. I don't know. Been this way for years here. Use to be fast when it was another drug store. read more

CVS Pharmacy - CVS Hassle all for this candy. - Drugstores Near Me - Fountain Valley, California

I will never use this pharmacy again. For one, this is the only store in the area that has a password locked bathroom. This isn't a bad area, so this is ridiculous and annoying. For two: I went to refill a prescription. They were busy, unlike the one on Adams, but one of the pharmacists called me over to help me. She looked up my prescription - and gave a very not helpful, "We don't have it." I was surprised, since it's a common prescription. She did not offer to call other locations like most pharmacies will - I had to specifically ask (and specify the location too). She called the Adams office, was on hold or something for a long time, and I was like, "If it's easier for me to go there then I can do that," and she was like, "whatever you want." I replied, "... But there's no point if they say they don't have it" and waited for her to get a response. She told me they also didn't have it, but she didn't offer to call the (larger) Beach Blvd location, and by that point I didn't fee like asking. I ended up going to the Adams location anyway, because her attitude was so rude and unhelpful, I didn't trust her to have properly inquired. They did not have it either, however they did offer to contact the Beach Blvd office (which didn't have it), and then told me the facts, which was that none of the locations would be carrying it because it was being changed to an over-the-counter product. Which, lo and behold, CVS now stocks. Thanks useless lady! I wasted a good half hour at this location. The Adams location deserves 5 stars in comparison - the pharmacist there walked me over to the area where they stock the new product, and even showed me my options and discussed it with me. Another HB local also told me that this location always gives poor service. read more