I don't know if it's just this CVS Pharmacy or all of them, but if you get a text message/email stating your medication is ready for pick up, don't believe it. You HAVE to call them and make sure it's ready. I would call in a week before. Usually they'll have it in stock within 3 days, but a week to be safe. And expect long wait times. If you live close by or passing through, go there in person to see if you can get it early or if they can put in the request. read more

CVS Pharmacy - LONG wait time. Don't bother calling after 5pm... go in person. - Drugstores Near Me - FOREST HILLS, New York

I have lived in the neighborhood, 1 block away, for 27 years and refused to ever go in, until now when my insurance will only let me get meds through CVS. CVS alone is a horror show. They've always charged much more than other drug stores, they've always delivered awful customer service, etc. But this one is a special horror show. Rude, dirty, not enough employees, not enough inventory, pharmacy with lines that take upwards of 45 minutes, pharmacists who won't answer questions, and check out girls who are doing everything but waiting on customers, and front check out people who are ringing up 2 customers at once. YES YOU HEARD CORRECTLY!!. And they charge top dollar for all of the above. Plus when I go to pick up my meds, it's not enough to give my name and get my meds. I have to go through a litany of questions before they give you anything. I wish with all my might that this company goes out of business!! I long for that day. read more

Went to pick up a medicine before work . Which was before 2pm it's was 1:30pm. This is my frequent pharmacy so I know they close at 2pm for lunch. The medication was ready since 10am I did get a call about it. It wouldn't have taken long for them just to give me my medication. They were so rude and closed the gate down on me while I was still speaking to a lady trying to explain to her my situation. I fly out for work tomorrow and won't be able to pick up any other time today. So unprofessional. It says on Google pharmacy closes at 2pm not 1:30! read more

Worst store of any kind ever Always Out of stock Long Check out lines The only CVS without self-checkout read more

Normally the line is very long in the front to pay but there are two cashiers each taking 2 customers at a time; however, today there was only 1 cashier who I believe is a manager, and a nice one at that. But she spent an inordinate amount of time with one customer who was arguing over a coupon while everyone on line was screaming to open another register. Another mgr came over but refused to open another register, because one person was covering "photos" where there were no customers at all and she herself was leaving the front area. The line kept growing and finally the photo person decided to open her register. Shame on you. You just might get better reviews if you valued your customers. read more

Went to this pharmacy to pick up medication today. I asked a question to the pharmacist and she was very rude to me and gave me a dirty look as I was walking away. I called about this medication earlier in the week and I had a rude person on the phone I suspect it was from the same pharmacist. Tall, white woman with long brown hair stay away from her. She is rude. From here on, I'm switching my prescriptions to another CVS. read more

does not restock shelves. always out of inventory the only store without a self checkout read more

The pharmacists and techs are awful. Apathetic and poor customer service. I don't even know why this CVS is still open. My suggestion, switch ur pharmacy. read more

Long lines at pharmacy pickup. Waited 35 minutes , starting at 4:05, 9/11/25, to pick up Rx medication.

Horrible customer service. Huge line at register with 2 cashiers. Totally rude and unhelpful employees.

Came here for a flu shot and COVID vaccine. Quick and efficient. Not much of a wait with an appointment. I waited 5 minutes but only because I was 5 minutes early. No paperwork--I filled out everything online. They emailed the vaccine records afterward. Their website could be improved. It didn't mention whether they had the updated or old flu shot while I was making the appointment; it just said 'flu shot'. (It was the updated vaccine--for both.) It does other weird stuff too. It keeps asking for my birthday, as if the website can't remember anything. Don't know much about the rest of this store. read more

This is the worst CVS store I've ever been to and I'm forced to go here because it's the closest to my apartment. There is never an efficient checkout line even when there are two cashiers open. They simply don't know how to work efficiently to send customers on their way. Most items are locked up and takes forever for someone to come unlock the item. But the pharmacy itself is by far the worst feature of the entire store. They open at 9:00 am, supposedly. It is consistently 9:10 am and the gate is still shut. Which is wild to me considering that some people have to stop by to pick up their medication on their way to work. Even when you get a text from CVS letting you know that your medication is ready, once you get there, they tell you it will take an hour to fill. Yes, it would be ideal to call first BUT NO ONE EVER ANSWERS. You get the PRESCRIBER voicemail which makes no sense if you're not a prescriber. Looking to switch to the other CVS in queens blvd. If you can avoid this one, please do. read more

The only reason why I come here is that it's close to my apartment. The pharmacy is so badly run it's ridiculous. It's all young women who seem to just constantly be counting pills, not helping customers, playing on their phones, and gossiping with each other. I made an appointment for my flu shot and was still made to wait a half an hour for no good reason, with an attitude to boot. I was also made to stand in the aisle waiting, instead of being able to sit down when no one else was getting shots. No like a dog go stand in aisle 12 and stand there till we tell you otherwise. Awful and rude. If they had given me an explanation or had at least been polite, it would have been annoying but acceptable. But the rudeness and just being told I would have to wait in a doctor's office too is unacceptable. They need to learn some customer service. I also have previously called them with a question about my medication. Forget trying to get ahold of the pharmacy. They don't even bother to answer the phone. I heard it ringing and ringing too when I was there in person, and despite at least 4 women working, not 1 bothered to pick up the phone. read more

This is the worst CVS in the neighborhood... The workers at the register are always rude and no one want to help get out the locked up items like toothbrushes... I recently did an online pickup order the cashier made a simple process of picking up so difficult the only thing she didn't ask for was my social security number... I'm spending my money at the store why don't you want to hand over my order?????? I will never shop at this location again the CVS few blocks away 100-02 queens Blvd has great customer service, very helpful staff and items always in stock the one on 97-10 63rd drive is always wonderful with the same great customer service and pleasant staff... read more

Rude workers no help at all empty shelfs nobody bothers to come & open locked items & today I got a iTunes cards but when I tried to use them but it says "invalid number" that means nobody bothered unblocking them will definitely be going back to ask what happened ... to be continued .... So I went back but of course no help from them, they told me to call Apple to resolve the issue since "they can't help me with this matter" read more

Where to begin? I went to my 63rd St store only to find it shuttered. They are sending customers to this location. Disorganized to the point of appearing dirty. Just out of control. Poorly, unevenly stocked shelves. At checkout the the checkout area a complete mess. No one to check me out - I ask the manager is someone working the register - he replies: no we want people to use the self check out. I say: I don't want to use self check out it should be My choice He says: yes it should be and will not ring me up so I have to use self check out UNBELIVEABLE!!!! NO LONGER MY PHARMASIST read more

Don't waste your time trying to make sense of this. This CVS is the worst. Been trying to get my scripts for the last 3 days. read more

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My first time visiting this particular location. It's a little smaller I feel than most other CVS's. Same basic set up as most CVS stores, as far as what the aisles have and the order they are in. The staff here were nice enough and I was in and out of the store. They are in a convenient location, right out the subway entrance. Parking is tough here and they don't have a lot here. read more

Do they purposely not have staff at this location? No self check out and always a long line. This isn't even a COVID related issue. This store has always been this way. Do better. read more

Came in and asked to use the bathroom but two staff members said it was out of order..which is illegal (sec 492) cuz they're a pharmacy so I know they have a working bathroom but refuse to let customers in. I know this because when I asked about the bathroom, the pharmacy staff member walked around to ask the pharmacist if they should let me in. She told me she needed to ask first. Plus the security guard was following us around the store. No customer service here read more

Very rude cashiers over here. I was on queue and I approached two of them by the cashier and asked, "Are you ready " as they were apparently chatting at 630 pm rush hour. The response was, " no I'm still with him" referring to her fellow employee while attempting to open a gum". Long story short, attitude towards customers is very undesirable. I was not feeling well and needed multivites right away. So I will excuse myself today for going to this branch. Not recommended. read more

CVS is now in Forest Hills' Queens Boulevard, store # 5830. This location is new and fairly large. Formerly a local dry cleaner that previously inhabited this space, now in 2014 there are no visible signs. This location sits directly in the destruction path of the raging Queens Boulevard. Having a store coupon, I decided to use it. Despite of being a newly built and open to the public, this location does not have computerized self checkout stations but only traditional human cashiers. Space is large inside with ample room to navigate between aisles. This location has signage visible at the cashier and at the pre-paid card centers to alert the public of recent fraudulent scams with MoneyPak Green Dot. I wish I saw these written notices issued by the NY Police Department as I would not have become a victim, but it is too late now. Correct address: 108-11 Queens Boulevard, Forest Hills, NY 11375 read more

CVS Pharmacy - Correct address is: 108-11 Queens Boulevard, Forest Hills, NY 11375 - Drugstores Near Me - FOREST HILLS, New York

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Customer service here is so bad. The front section of the store got a little better, but the staff often looks annoyed and upset. And this store has minimal products. The staff in the pharmacy is very rude. Also they ask for personal information out loud with people around; I guess HIPPA policy is waived and not necessary here. You speak to them and they just look right through you and mumble under the breath when responding. I asked for a worker's assistance about price of my Rx, and saw that she was with a customer but she had just taken my info., so I asked as soon as she could after her, could she help and she said she would assist... then just completely ignored and walked away. I wanted to know price in case I couldn't pick up today rather than wait the 10-15 minutes for nothing. The pharmacy staff is very unprofessional. Another worker kept looking at me and when I looked back her way, she would lower her gaze or look somewhere else. So odd and such an uncomfortable experience. read more

I love CVS pharmacy because she have good discounts. Also I love the program they have now you pay $5 every month and you will receive $10 rewards every month. read more

This place is literally out of everything always. Do not waste your time. Also got scolded by a woman working there once for trying a nail polish like I was a five year old child. Would recommend going anywhere else! read more

The worst pharmacy experience possible. If I could give zero stars I would. Very rude and unprofessional. Every time I have to pick up a prescription I have a problem- either it's not ready, even though it is supposed to be ready or they charge me full price even though it should be free. No one apologize. Pharmacy manager Yana is very rude, not sure how she can even work with people. read more

Horrible, horrible, horrible customer service! When you have to call the pharmacy, they leave you on hold FOREVER! They don't even have the decency to ask you to hold - they don't pick up at all. They are totally disrespectful of their paying customers. They SUCK! Run away! Run far away! read more

Worst CVS EVER. Always a mess, no helpful staff and understocked. Hey guys, having those stock bins in the already cramped aisles DOESN'T HELP. read more

The worst fucking CVS location ever. I waited over 30minutes for someone just help me with an item in locked cabinet. Why the fuck is toothpaste locked up? I swear what happened to being a modern location. Where is the self serve checkout like every CVS has except at this location. Pharmacists are rude and nasty. Customer service is a joke. Unless you go when they open up...forget even an inch of help. Stay Away from this location. Its a disaster. Hire more help or this location will die. If your smart you will find a new pharmacy in the area...this place is such a joke. I would give ZERO stars if i could. its just so bad. read more

Poorly Run - Lines are out of control. Pharmacist consistently and constantly violate patients HIPPA rights. Would avoid - Because at this place, you have no privacy. Everyone on line will know what medication you are taking. This is not cool at all. They have children working behind the counter @ the Pharmacy. Disgraceful! Shelves are a mess and the store constantly looks like it has been ransacked, despite being so new. I don't get it! read more

CVS Pharmacy - Lots of obscure items availabke - Drugstores Near Me - FOREST HILLS, New York

They said they ran out of a particular medicine - which is first of all, very concerning because it's quite common. But what they did next (and also did to the mom in line of ahead of me) was stupefying. They proceeded to tell us it was backordered and that we were "on our own" to find a pharmacy that had it stocked. That we had to all around until we found a pharmacy and then make that pharmacy call THEM. With a sick kid in tow. CVS, can't believe you won't do the legwork of actually locating a pharmacy that has the medication and sending the prescription over. Or at least offer to send it once we've located an alternate place. It's appalling that you would put that on the sick customer. To make matters worse, it was a huge cluster actually getting the prescription fed over correctly and it wasn't faxed promptly. I'm really irritated. Would not suggest getting your prescriptions here. read more

What to know what's wrong with Pharmacies and such retail stores? Well, just go to this CVS and you'll find out immediately. As soon as you enter you are welcomed by a looong line of people waiting to check out. A greeter will say hello to you long after you've walked by them. High prices, poor service are the hallmark of this chain. On to the actual pharmacy and another long line most of the time Another understaffed division. While the actual pharmacists are OK...the staff is rude ( I know that many of the customers are rude too, but don't treat everyone with disdain!~) I hate going to this store but I am forced to! I can't wait for a competitor such as Amazon to open a pharmacy! read more

This is located very conveniently by the subway station. All CVS have pretty much the same products to offer so there is no rating on that lol but when I was checking out, the cashier we ran into was super nice. She gave us such a warm welcome and goodbye. I don't remember her name though unfortunately.. but she was awesome! While we were waiting in line, we saw how friendly she was to every single person, which was nice to see! I didn't come here for any prescriptions so I have no rating on that either. Giving this 5-stars solely because of that cashier! :) read more

Has to be the worst pharmacy that I have ever used. Been waiting for medication for over a week. Don't bother calling them because you could be waiting on the phone for over an hour, and when they do answer they tell you it's on order which is a lie and they are rude at that. It doesn't take a week. And this is every fucking month for the same medication.. After today I won't ever use a cvs again. Lost a customer. Zero stars if it was an option read more

$2.69 for a quart of milk! Outrageous! Also, this location doesn't have self- checkout machines, which is desperately needed. Staff are generally friendly. read more

The worst customer service I have experienced. I was on the phone for 5 hours for 5 days and nobody is picking up. I drop by twice to cancel the refill cause my provider made mistake, the tech on pick up counter, after lining up for 30 minutes, hoping she can assist me , refer me to the other counter and let me line again for the other counter. It's so inefficient. One time , when I pick up my medication, the line was long, but the tech are just chatting and so insensitive of the time of people in line. They should train this crew for some customer relation and professionalism. Lazy Staff , obviously waiting for paycheck and don't want to work ! read more

Nice and friendly associates and pretty well stocked. A convenient store to have your neighborhood.

Great! Made my COVID booster shot appt. They were super nice and I did not wait long at all.

Unfortunately, the customer service at this location is horrible. The employees who work by the registers are nice, however the management is not. I had recently had to go through a lot of personal humiliation just trying to resolve the issue with the defective product I purchased. I had a receipt for the product recently purchased, however manager, Robin, refused to either exchange or return the defective product. I was surprised to see this kind of attitude from the manager who should have recieved the proper training about basic customer service. read more

Agree with everyone this is ridiculous how do you not answer phone calls at a drug store. Give me a break it's not the White House should be a lot easier to get help with your medication. Where's the store manager to get things in order. Dozens of reviews and no changes apparently. read more