Pharmacy on the phone can be a rude experience. Asked why my refill is always days late. Response was: Do you get text alerts? I said "yes". She said: You will get an alert when it is ready and hung up. CVS is just on the next block...that prescription will now go there. read more

Attempting to pickup photos at approximately 10:10pm, the employee (male) was busy making jokes with another employee (female) and was rude and unhelpful. We had 6 items to pick-up, all on the same order. After pulling up the order, the employee found one item and then starting conversing with the female employee, clearly personal holiday related conversation. My wife told the employee, the order has these additional items, to which the employee retrieved one more then continued with his personal conversation. Again, reminded there are more items on the order then he retrieved one more item and then promptly ignored us again. This continued until he couldn't find an item then walked away, stating he couldn't find it. He then got dressed with street clothes and walked out the store. This degree of rudeness, flippant and inconsiderate behavior just seems unacceptable for a professional retail operation. read more

Pharmacy is generally rude over the phone. And not well informed. When I called to ask why I got a VM from Walgreens regarding refills she didn't know and said I had nothing on her end to be refilled . When I asked if any of my prescriptions were due for refill ( I only have two scripts there) she said I received a 90 day supply but infact I got a 30 day supply a month ago. I asked her if I can refill the script. She said "I put it through". What does that mean???? I have now changed all scripts to CVS because of Walgreens poor attention to details accuracy and non existent customer service read more

Not a bad Walgreens in Queens and the only reason I parked and ran in is for the paper towels , toilet paper and liquid detergent on sale .Typical Walgreens and typical merchandise is good enough for me .Well stocked and organized and while I am here before heading to checkout I will grab a cold soda and snack for the road . 4 stars on my yelp meter . read more

oldish Walgreens. fairly large though. a little messy. stopped in here to get some gum and then my breath was fresh. kinda miss these suburban-sized stores with plenty of square footage versus the compact stores in manhattan. probably won't ever come back here again bc i am rarely in this part of forest hills but if you're looking for a Walgreens near the Queens Boulevard subway station, this is the location to go to read more

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The store is fine, it's a Walgreens it gets the job done, but the pharmacy at this location is horrible. It takes them forever to answer the phone, if they do answer. I had some prescriptions sent in on Tuesday afternoon and by 8PM there were no updates. I tried calling 5 times between 8 and 9 and no one answered. I finally decided to just go to the pharmacy for them to tell me they can't fill them until my doctor clarifies something, fine that's understandable but a courtesy call to say there's a delay would be nice. Here we are two days later, just got off the phone with my doctor to see if they had gotten in contact with Walgreens who informed me the pharmacy never reached out for the clarifications they said they were waiting for. It's really feckless on behalf of the pharmacy employees to say they've reached out/are going to reach out to prescribers and then not do so. People are getting prescriptions for a reason and to let them wait for days is truly unacceptable. read more

Avoid this pharmacy. They don't answer their phone when it's busy / in general. I had action needed on my prescription and they didn't answer for two days as I was instructed to call. This always happens at this location and it resulted in me having extreme withdrawal symptoms. read more

I like to shop here because they have good sales and friendly customer service. Most of the merchandise outside the food section is now under lock-'n-key, but I don't hold that against them. As with many other urban areas where Democrats rule, shoplifting has become so rampant that retailers have little choice if they want to stay in business. This establishment was being targeted by members of organized crime who would enter the store, calmly fill up large duffel bags with goods, and then exit to a waiting van outside. I hope the new measures work and this Walgreens remains open. The reason I'm giving them four stars instead of five is because of the pharmacy. I used to get my prescriptions filled here, but their credit card machine would never take my wife's "Health Care FSA" card. I've had no problems using it at CVS and Rite Aid, but every time I tried using it at this Walgreens, they would tell me it didn't work, with no explanation. They never tried to rectify the matter, so I now go elsewhere for my lipitor and lisinopril. read more

Walgreens - Forest Hills Walgreens - Drugstores Near Me - Forest Hills, New York

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The current average should say something, but 2.0 is still too high unless you go for a candy bar. If you rely on a monthly prescription, then I'd go elsewhere. I call and they say "out of stock, check back Tuesday". I call Tuesday, they say "back in stock will fill it today"...walk in to pick up only to hear excuses and no accountability for why it's not in stock..."call back next Tuesday"...ran out of my meds and now need to get a new prescription sent elsewhere. Won't go back to this place even for that reliable in stock candy bar. read more

If I could give it 0 stars, I would. I scheduled a vaccine on a Friday evening because I know I will get ill from it for a couple of days and would have a chance to recover over the weekend. I do this because I am very busy at work and can't afford to take time off right now. They bombarded me with reminders all week and a few times the day of. My appointment was at 5:20 pm and I checked in at 5:15. At 5:45, the pharmacist told me that they just ran out of the vaccine. I know this was not true because I did not see anyone walk in and out of the area where they give the vaccines. I don't understand why they would give us appointments in the evening if they do not have enough to provide to all who schedule?! And to be dishonest on top of that is just wrong! They have absolutely no respect of people's time. I will never go to that pharmacy for anything ever again. read more

I made this my new pharmacy because the one in Austin street closed down. I have had a negative experience every time I walk in here. The line is always lo g and slow. The customers that come here are rude and inconsiderate (line skippers or holders) The pharmacy attendants are at times incompetent where I've had to make multiple trips thag costume time and money and end up telling them how to do their jobs. According to my insurance company they were being lazy and not wanting to do the legwork. I am trying to see if I can have all of my prescriptions transfered elsewhere so I am not having this headache every couple months. read more

I would give zero stars if possible. The staff is completely inept, lacking professionalism and displaying only terrible attitudes. This place should be shut down and removed from the neighborhood. And to south Asian looking male staff in the evening of June 01 (around 8:00PM), hope you get your attitude in check if you still want to be a service provider. I am not coming back to this Walgreens ever because of the level of customer service you provided. Just unbelievable. read more

truth be told one of the worst pharmacies i've experienced. Some of the staff can be very rude. In addition they are extremely disorganized making people wait upwards of an hour just to be told they can't get the medication. Unfortunately the patients don't help the situation as the crowd is not easy to work with. If possible use another pharmacy. read more

Very slow service. They should install kiosks like in McDonald's to order refills. I hope eventually staff will be replaced by AI for being so slow. read more

I continue to be disappointed in this location. They are consistently rude and don't care about their customers at all. I went in here to get some needed medical devices that were locked up. The woman standing next to me says press the button and someone will help. 10 minutes later no help and then pulled out a key that she had the entire time! Unreal. Next visit I returned a few items that were 2 days past the 30 day window because I told them I had the Flu and literally could t get there and they refused to give me a refund and would only give me a credit. I'll promptly use that credit and never return ever again. I have had it with this awful location. read more

Slow as hell , I am here trying to pick up some meds at the pharmacy and they have only one girl working on this side !!!!! Wat to Long of a wait !!!!!! THE DMV was faster this morning , been on this line for more than 20 min . Do better Walgreens !!!!! read more

If it's possible to give 0 I would. Under staffed and unresponsive. Don't expect to get any medication filled same day.

The long lines here always seem unnecessary. The checkout counter staff always seem annoyed to be at work and always give me a hassle if I've got a coupon. I realize that a coupon requires a few more seconds to validate but having served as a checkout staff in the past, ultimately it doesn't really take much time to verify. To be honest, I find most Walgreens to be staffed by incompetence since Duane Reade took over a few years ago and this one is no different. This is one experience that furthers the case for self checkout without human interaction. Thankfully there are CVS's nearby that are a bit more skilled in checking out. read more

Be careful when shopping at this store. They don't have a clue as to what they are doing. I went down one aisle to find Preservision and my spouse went down another aisle. SAME PRODUCT found on 2 different aisles with DIFFERENT PRICES!! When I asked the manager, she said it's a different product. IT IS NOT A DIFFERENT PRODUCT. Beware the scamming going on or better yet DON'T SHOP THERE!! I NEVER WILL AGAIN. I wish Walgreens would go out of business and bring back the Rite Aid I used to use!! The "one" star should really be negative 1000. read more

Face it no chain drug store is anything to rave about. All over priced as far as non prescription drugs etc. This Walgreens however is at least stocked and does have pretty good sales. Its very very clean unlike CVS on 67th and Queens Blvd which is a disgrace. The pharmacy I really like they always keep you up to date calling or texting about upcoming prescriptions with the cost refills left etc. which I find extremely helpful. The staff can get grumpy at times its true lol, but to be honest I have seen why. I have personally witnessed them getting berated by customers to no fault if their own. I'm talking down right name calling. I mean how is it the staffs fault if their are no renewals left on their script. If they listened to the phone call they would of heard you have no more refills on this prescription after this one or is it their fault if their doctor didn't call in script etc. take responsibility. I go very early in the morning when they are not as busy and have not yet really had their dose is poor customers. They are obviously understaffed which is part if the problem if you sense a little attitude lol. Overall with prescription plans you may not have a choice were you go. I have Walgreens preferred. I used to be with CVS across the street but they were no longer preferred but I loved the pharmacy there well the pharmacist but the store itself gross. So overall I prefer Walgreens just go early. read more

After spending 9 hours in the emergency room with my husband we went to the pharmacy to pick up his medication for pneumonia. There were 2 prescriptions, one for 4 pills and one for 20 pills. The 20 pills were in a prepackaged bottle. As usual , the prescriptions were handed to me in a stapled bag. I paid and left. We then stopped to get dinner to take out and went home. As we were eating dinner, I was removing the pills to give my husband. When I took the cap off the prepackaged pulls, the pull tab was half opened. I counted the pills and there were 5 missing. I called the pharmacy and after several calls back and forth, the pharmacist could not help me and told me I had to speak to James, the manager 2 days later. I called James that Sunday and he insisted that he checked the tape and that the bottle was sealed. After having a conversation that got me nowhere, ( I guess he thought I must be lying over 5 pills) he said he would have the store manager watch the tape and call me. He also said if we needed the additional pills have another prescription submitted. It's now five days and I have not received a phone call. In addition, when another prescription was submitted, the insurance company said it's too soon so it can't be filled. So he will have an interruption in taking his medication. I know this is only an antibiotic but what happens if it's a narcotic . Is it just brushed off. My final word COUNT YOUR PILLS BEFORE LEAVING THE PHARMACY WINDOW! I know that will slow down an already slow process but it's he said she said! read more

If i could give the pharmacy zero stArs i would. The pharmacy is an absolute shit show. Its always inefficient but today put the nail in the coffin. I have never seen such idiocy in my life. Waited about 30 mins!!!!!! on line because they F-ed up everyone elses medication too. The line was all the way down the aisle. My rx is for 60 days. The pharmacy only had a 30 day supply, so i got a partial fill. When i picked it up i asked the cashier when the order will arrive so i can pick up the remainder. This stupid girl tells me i can pick it up in 14 days when i finish what i have. Wtf??? What if i was going on vacation and couldn't wait 14 days???? She spoke so condescendingly on top of being a complete moron, she is the type of woman who should be arm candy for some old rich guy because she is good for nothing else. I worked in a pharmacy... when we only had enough for a partial fill we would tell the person when we expected the shipment ( a day or two)... and when the medication arrived we would fill what we owed and call the patient up to let them know its ready (this was before Automated emails n texts). Should the patient need it right away because of travel we would call other Genovese pharmacies to see if they had the medication in stock. So i ask to speak to the pharmacist. I ask her the same question... "when do u expect the medication to come in so i can pick up the remainder". The pharmacist answers with "we have 140 orders" " the system is different now".... And s bunch of other shit that did not address my question. So finally i was like... "so you dont know", and she seemed to agree. She was polite enough , but not as nice as she should have been. I ranted and raved to Ian, the store manager, who was a pleasant guy. My husband and I decided to find another walgreens. Unfortunately only walgreens takes our insurance. Every time we go to this pharmacy its never anything less than moderate aggravation. If u don't want to deal with colossal idiots stay away from here. read more

this is for pharmacy! They informed me that it is ready to pick up medication. When I get there, and they told me that it is too soon to fill the prescription. It is so wrong to give patient the false information and just said "oh. so sorry it is a miscommunication" I thought you are liscence professionals and how a miscommunication can happen twice? I highly doubt their ability to handle things, and maybe they could make a mistake, and fill the wrong medication, and lead to liability issue. Please avoid this pharmacy at all cost. read more

Avoid if possible. Everything is either out of stock or behind glass/plastic and the pharmacy is always overwhelmed. Taking my business to a local drugstore from here on out. read more

THE WORST PHARMACY IN MY ENTIRE LIFE! I don't blame the workers, just crappy management. There is always a line. And then they close for 1/2 an hour during the day..and there is always a long line when they return! (you want to tell me they can't stagger their hours?). Nothing is done quickly and easily. And trying to reach them on the phone is just as bad. They are so busy and the company must be so cheap not to hire the amount of staff needed. So unless you're in love with anger and frustration, I suggest you keep away from this horrible place. read more

Wait for 45 mins to pick my meds up. Than they guy only confirm my last name gave me someone's med. i have to waited the other 45 mins to get my meds ready... Please avoid this place ..... you desert to have better service and your time is priceless. I wish i can give 0 start read more

Zero stars. I needed to switch pharmacies because CVS was no longer in network. I always had my medication either same day or the next day at the latest and if there was a problem, they promptly notified me. I expected similar services from Walgreens but boy was I wrong!! A prescription was sent by my doctor and in the app the status was "delayed- no further action needed". For 2 days, I tried calling the pharmacy. I was kept on hold forever and once in a while it would start ringing. I would get so excited that finally someone was picking up and... you could hear someone pick up and immediately put it back on hold. Meanwhile, my current supply is dwindling by the day. I found out through my insurance company that it was because prior authorization was needed and the med needed to be brand. Walgreens didn't feel further action was needed?? My doctor gave the authorization and submitted the new prescription and again, it was showing up as "delayed-no further action needed". I called Walgreens again and the same thing. On hold every time I called. I called the store and before I could even explain, the minute I said prescription they transferred it to the pharmacy and...on hold. I tried calling right back and all of a sudden all staff was busy helping (or not) other customers. I called the corporate office and they told me they would have to call the same number I called so if I can't get through, they won't be able to either. However, someone would get in touch with me in 3-5 to discuss my complaint. That was so helpful. I am now down to my last few pills (I started this process with enough pills to last a week) and have to start all over again. My poor doctor has been so patient and helpful, but the time both of us have spent on this is totally unacceptable. On to another pharmacy...never again. read more

This was by far the best pharmacy in the area. Until they decided to start lacking in there hours and service. They went from 24 hours, to 11pm then to 9pm now I am already confused. Not sure how they came to this decision especially now that pharmacies are needed even more with the whole pandemic. Instead of being there for the community they decide to go a step back. Pharmacy is terrible wait time. When I say terrible I mean 0 stars. They know what hours they are busy and when they aren't. The hours they are busy they should have 3 people working by the pharmacy not 1 or 2. Wait line to pick up prescription over 3 minutes which is insane. And then once you give them info that's another 20-30 minutes. Almost killinh an hour waiting for a prescription. Must get more staff !!! read more

Long waits at no fault of workers but of administration; not enough workers and pharmacy should be expanded.

Pharmacy staff never answers calls. I have tried calling several times today, held on for 30 minutes each time, and was never connected. FRUSTRATING! Unhelpful! Unprofessional! I know they're busy but... I have no problem with the store in general. read more

I figured I would leave a review here to warn others about the pharmacy at this Walgreens, rather than send my complaint into the corporate ether to have nothing done about it. This is not a reflection of the rest of the services Walgreen's provides at this location. I am a combat veteran and went to Walgreens to receive my influenza vaccination. It is a nice benefit I receive and it makes my day significantly better not having to travel to the City and go through the nightmare that is the Manhattan VA for a flu shot. When I arrived I was one of four people and one of two men. A young Asian woman (sorry for not having caught the names of employees) helped me. She processed my VA insurance information and wrote my name on a piece of paper (which I assumed to be the list of flu shot recipients). I waited to be called and was surprised when I heard the name Dill. I dismissed it and continued waiting. When, who I assumed to be a supervisor, called out Dill again I said "Do you mean Will? My first name is William." The supervisor said no and I said "Let's think about this logically for a second. There are two men here. Unless the other one is named after an herb, there was clearly a mistake with how your employee wrote the name down." To which I received no response. I waited a little while longer and another employee, a delightful young woman (I think Russian or Ukrainian), asked for my VA card and began to process my info again. At this point it was clear that the Asian woman had messed up my name. She stood by listening to the conversation. I again reinforced that there must have been an error in the name the young asian woman wrote down. The young asian woman said nothing. My information was processed again. I was called by my last name by the supervisor. He apologized for my wait to which I again restated that his employee wrote down the name incorrectly and that was the cause for the wait. I'm more than patient and don't mind waiting. I'm not from NYC. I do mind however, when an employee makes a clear error and there is no apology or even acknowledgement of the error. The supervisor prepared to administer the shot. He asked my birthday. I told him and he said "it's not____?" to which I replied, "I'm sorry. Are you telling me that you messed up my birthday and my name?" He said yes and continued to verify my identity from my address. Now, I'm no scholar and I'm certainly not a bright man, but it would seem to me that if you are getting something from a pharmacy, the two pieces of information used to verify your identity (your name and birthdate) might be the only information, aside from insurance information, that is critical to get correct. At the point where I learned that my birthday was also incorrect, I questioned whether or not I was even receiving the right vaccination and almost got up to leave. Normally I would not get hung up on something of this nature but the complete lack of responsibility in taking ownership of a mistake from an employee (which resulted in this visit taking almost an hour for a flu shot) and the supervisor's inability to acknowledge what had occurred (whether he knew and didn't say anything or simply was indifferent in his attempts to understand) are both completely unsatisfactory scenarios in a place whose sole function is to provide or administer medications. I don't respect anything to come of this because corporations don't care about people. I write this to encourage people in the Forest Hills and Rego Park communities to use any other pharmacy than this one. read more

If I could give zero stars I would. Terrible pharmacy. More than one time I've been at the doctor's office and watched them order. I go to this Walgreens...oh we don't have the order. One time I could see, but it happens frequently. The staff does want to hear it. Most times are locked up. Sadly my insurer will not allow me to go to CVS. read more

Do you want employees who can barely speak English and all but grunt at you when you talk to them? Do you want long lines due to constant staffing issues? Do you want other customers walking into you? Then this Walgreens is for you! This place is horrid. Everyone really needs to stay away from it. read more

I must say, I am not fond of this store. Mainly due to the customer service of the staff. My last 2 visits here were terrible. If not for some online sales, I would likely never come here. Went to store to p/u an online (ship to store) order. The pick-up area is @ the photo section. When I got there, a long line of customers were waiting to get rung up. The cashiers are located at the opposite end of photo booth. I asked if there was anyone lined up for photos, no. The cashier was being helpful by helping ring up customers, understandable. He told me I had to wait on the line, even though I was there to get an online order. I get that you're assisting, but the photo booth is responsible for their section (after ringing up the person you're already helping). I didn't complain, & went to browse the store. When I returned, the cashiers had everything under control, & only had 1 or 2 waiting. The worker @ photo saw me, & shouted over to remaining customers to come over to get rung up. Now, it's coming off spiteful. When no one walked over to get rung up, he finally gave me his attention. He hands me my package, & it's clearly been opened. He doesn't say anything, & just hands it to me. Only when I inquired did he offer to open box to check my items. This isn't the 1st time I've gotten poor service here. read more

This review is for the photo department. I have always experienced horrible customer service every time I place an online photo order for pick up at this location. When ordering, there is an option to select same day evening pick up or next day morning pick up. No matter what I select the order is never ready. There were times that I've come to the store and had to wait for my order to be printed in front of me. Other times, I'd call to confirm if the order was fulfilled and was told it was not even started (they didn't even know I placed the order until I called). read more

Probably the worst pharmacy in our area. The line to pick up prescription meds is always super long. Pharmacy never picks up the phone. Most of the things are locked and you have to wait for someone to help you. You might as well have a personal shopper with you who will unlock whatever you need from each aisle. Support small pharmacies. They might not have an app but it's better customer service. read more

Worst Walgreens ever. I placed a photo order at 4 pm and notified it would be ready by 5 pm. I show up at 10 pm and waited fifteen minutes until someone actually showed up at the photo center after pressing the button seven times to notify the employees that I needed photo assistance, finally someone emerges from the back and not even in uniform and I tell them my information and they punch it into the system to tell me that the order was paid for and picked up. I was confused and told her no one did that to my knowledge and then the employee tells me that they never received the order and showed me on the screen that my last order was in October. So which one is it? This employee was spewing lies because this Walgreens location was too lazy to print my photos and do their jobs and the employee couldn't even come up with a solution for me and just stared at the computer screen quietly. Now the photos that I needed for a special event were never received. This place is an absolute joke with no direction but what else can you really expect from a liberal location. read more

My neighborhood 24 Hour pharmacy. It's extremely convenient that I can pick up prescriptions or other pharmacy items any time of day or night. I usually only get prescriptions from here as there is a Target in the area and prices are better there for other items. The parking lot is shared with other businesses and it's small so I try my best not to drive here. During peak hours it's very hard to find a spot. read more

During COVID 19 pandemic, the clerk at the pharmacy counter had his mask down and not covering his face. He then reached and held my phone so that he could see the coupon. He instructed me to leave my phone on the counter which who knows how many other (potentially sick) people's phones and hands have touched. This is not a good or safe practice for a pharmacy during a pandemic! read more

The pharmacy staff never fills prescriptions in time. Even if they get sent electronically and you wait several hours they still aren't filled. Toy have to call and wait on hold and then ask them to fill if you want to have any hope it'll be ready when you get there. Lead pharmacist is rude too and can't handle a simple question like asking to confirm what time the Rx will be ready. He's jumpy and unprofessional. read more