I wish I can give this store a zero the one on 13250 metropolitan Ave in Richmond Hill…read more I made an appointment for COVID test on line. I use public transportation I don't drive. When I get there they till me that I can only get tested through the drive through. I did not see anything on line stating that.

This Walgreens is my local drugstore I frequent it often. I am literally sitting in the parking lot…read morewriting this because I am this upset. The person that was handling my order was extremely disrespectful her name is shuha. I already had one order that I was picking up I placed another order while I was in the store when I went to go pick up both orders I showed her that I had the one order that I just did in hand so she didn't have to go look for it and I asked her three times not to put it in a separate bag because I already had a two bag order to pick up as well she proceeded to put it in another bag I said ma'am please do not put it in another bag as I have too many bags she said I heard you still put it in a third bag then got upset because I said what part of don't put any third bag that you did not understand you look directly at me I said please don't do that and you did it anyway she caught an immediate attitude walked away in the middle of the transaction went over to the cashiers section look back at me and said you can come over here sir and I said excuse me who are you calling sir I wasn't talking to you okay but you were handling my transaction so who else could you have been talking to she ignored me and did not give me my items she left it there and walked away I'm extremely upset and disappointed by the actions of shuha I have never had this issue before and I am deeply disappointed is this what I'm to expect when I spend my money in an establishment let me know because I can find another place to go I will drive to another Walgreens to spend my money effectively with the appreciate it because this was not right

Please do not waste your time in making an appointment for the COVID vaccine…read more A few weeks ago, I made appointment through the Walgreens app for the COVID vaccine. The process was fairly easy. The app was set for both vaccine appointments with the dates and times. My first "appointment" went smooth - although the was no regards given to time of appointment. The "appointment" for the second shot did not go as smooth as the first. The "line" to check-in with someone at the COVID vaccine counter was loosely formed by previous customers. I joined to line awaiting my turn to check-in. A male person walks in asks the person behind me in line: "Is this where you go if you're getting the second shot?" The female person behind was unsure. The male goes to the counter and repeats his question. Apparently, the intake person tells the male person to wait "over there" (seated area) to be seen next. Now, with this is mind, there are several people waiting in line to be seen - some for the first dose, some for the second dose, some with appointments, and make walk-ins. Ergo, this person skipped all persons waiting to attended to by the permission of the intake person behind the counter. This did not sit right me as I am next to be serviced. As I get to the counter, the intake person tells me that I am not next and that the male person is ahead of me. I explained that I was actually standing in line with said "appointment" previous to the male person. The intake person and I exchanged heated words for less than a minute. There is an additional person behind the counter. He appeared to be the one to administer said. He decides to chime in and states: "But there are walk-ins." I told him to use that same energy to organize the "line" and not to interject, if he was not going to help. The intake person conceded. I was next to have the second shot - or so I thought. I waited an additional fifteen minutes. The tech comes out and - once again - calls for the male person who came in AFTER me. At this point, I made my way in search of a store manager. I explained the situation to the store manager. We walked back to the pharmacy area. Manager speaks with tech. Manager apologies. I accept. Tech apologies several times. I completed the vaccination. Why does it have to go to this level of absurdity? Several factors come to mind: (1) Although, the store located in an area of white-collar workers with median income ~$82,000 - it's predominately people of color, (2) alpha male energy thinking they can speak to someone any kind of way without regard, and (3) lack of effective communication skills. The pharmacy techs need a bit more direction on how to organize the area for COVID vaccinations and working with the public.

On May 17, 2026, the lazy and incompetent clowns at this pharmacy waited until after they'd already…read moregiven a two-hour pickup window to finally bother checking the shelf, then immediately canceled and denied the prescription like spineless amateurs. Blatant cowards. They then flatly refused to provide the name of the so-called 'pharmacist' or any of the dispensing staff on duty. These cowards actively hide behind anonymity because they know exactly how negligent and unprofessional their behavior was and are terrified of facing any consequences for their denial of care. If necessary, demand a full corporate compliance audit complete with employee login logs, transaction timestamps, and surveillance footage from that shift so these faceless hacks can finally be identified and held accountable for their pathetic display of incompetence. Luckily there is a drunk that hangs outside the store named Benjamin, often providing interesting stories. If you don't mind the smell, he's quite the riot. Update. Benjamin is not a drunk. He's actually the pharmacist. Sorry for the confusion. Benjamin Min Hyun Donovan

Really nice staff. I like this Drug Store. All kinds of other stuff hangs around inside there tooread more

Javed, the proprietor, is professional, personable, patient and thorough. He goes out of his way…read moreto be helpful, and I am very pleased to have such a reliable pharmacist close to home. It's a much better experience than the chain drugstores. NB: The address is 4 Metrotech Center, but the entrance is on Willoughby St., between Duffield and Gold.

Always have what you need !! Best Walgreens in the Jamaica area.one stop shop for all you need .read more

I'm surprised it's not a one star rating for this location. This is an extremely high volume area…read morewith the all the trains, buses & after 3pm is rush hour. It's always extremely slow in here with one or two cashiers. People need jobs, so why not hire more people, or better yet, to provide better customer service, a manager should get on the register to help out. That's really being a team player, instead of just sitting in the office & the line has over 10 people on it. I provided a picture below.

They have Organic hair dye at this spot! My cousin always buys it from here for her mother and…read moremother-in-law. You cannot find this at a regular pharmacy store. They are very professional and knowledgeable. They give excellent advice and service to cusomters. This is what I call service with a smile! http://htrxwellness.com/

Hands down the most customer-centric pharmacy in the neighborhood. A place that actually takes an…read moreinterest in your problems and helps you solve them with a wide variety of natural products. Highly recommend!!

When it comes to customer service this pharmacy is tops.but I believe its because on particular…read morenice older lady that has been working here for a while now, She epitomizes good customer service. She works in the front of the store as a cashier, and she also works in the back at the pharmacy. When ever me and my family come into this pharmacy,the nice little lady always greets us very warmly. Especially my little son,he's a favorite over there with her.The other employees that I have encountered are very knowledgeable about supplies and things I might be looking for. They are cool courteous people as well. The wait there usually isn't long at all for your prescription. Good pharmacy in briarwood queens.

I needed to get some forms notarized and the staff were extremely helpful, professional and…read morecourteous!

The aisles are narrow, some on the shelves are not fully stocked. Alot of items are locked up…read more I was looking for pink nail polish no luck they didn't have much of a selection. Near the self check out no employees was there to assist the customer's and it easy for customer's to walk right out the back and steal merchandise. I will never come in this store again.

The actual worst run pharmacy hands down. Waiting for an hour for a prescription after check in and…read morethey don't even tell you it's out of stock while you wait...

I use them regularly for my prescriptions and over the counter stuff. Very helpful, kind, and try…read moreto help all the time. I highly recommend them.

I have been using putting up with their inefficiencies for a few years because the location was…read moreconvenient. There are unorganized and run out of medicines often ,they seem to make their own hours and don't even have the common courtesy to apologize when they have made a mistake that causes you great inconvenience. I would not recommend them to anyone .Even more so if you are a caucasion.

DO NOT USE THIS PHARMACY! They use your insurance to pay for your meds which they then steal and…read moreclaim the insurance didn't cover it.

From the owner: Family Care Rx Pharmacy and its staff is committed to maintaining excellence in customer service…read more We pride ourselves on the personal service we provide and we are happy to accommodate our patients needs. Our staff is bilingual ex: Bangali, Spanish, English, etc. Our pharmacy provides customers with a variety of carribean products, school supplies, and various OTC items. We always strive to make our customers happy and treat them like FAMILY.