Wow, after all the advertising CVS has spent alerting the public that they are open 24-hrs both INSIDE and DRIVE-THRU, the funds would have been better spent purchasing benches for waiting and neon-signs alerting the public to how long your wait WILL BE. Doesn't a corporation as large as CVS do ANY planning?!? How do you let your pharmacy staff consist of ONE person on the weekends? I feel for the employee and am UPSET with management for allowing this to happen. Come on, this IS ridiculous. Oh well, the over an hour long wait has allowed me to share my experience with the public as well. CVS, DO SOMETHING! While those waiting in line get upset, look at what you are doing to your employees. That's not valuing your employees very much when you allow them to get overworked and burned out. Standing in line I have heard the employee say that they JUST switched to 24-hours a few months ago...it has been WELL OVER 6 months and you STILL haven't been able to staff your store to meet the needs you say you will. I am BEYOND disappointed and will look to finding another pharmacy. The ONLY GOOD thing I have to say is that the pharmacist on staff has been able to maintain a friendly demeanor all the while having to defend her employers. ONE employee trying to manage phone calls, incoming prescription requests, all the while handling customers alternately at the drive thru AND counter. Nice job CVS, you now have no reason to provide better service after securing exclusive agreements with govt assisted ins companies so to heck with customer service and employee appreciation. You literally make me sick!!! read more

What is the point of having online refills if they are never ready and you have to wait forever for them anyway? Most of the time I have to call in two days later because they still don't have my prescription ready. I don't know who is in charge of the staffing here, but when you have a twenty minute wait in the drive thru and it's no better inside, and I'm talking just to pick up prescriptions that are already filled, you have a problem. I know that the pharmacists and techs have to be precise but management needs to step up and figure out how to properly staff this place. read more

If zero stars was a option that's what would be picked, I had a 10:10 appointment, I arrive one doctor was doing Covid tests, no problem with that long story short i scheduled a appt for some back pain, hoping to get something to ease the pain to where I can sleep at night and not gasp for air bc I'm in so much pain, the doctor doing Covid test was very nice and professional, said that he only did Covid tests that he could tell I was in severe pain, that she should be with me shortly , well a hour goes by and I can hear the patient and doctor laughing for 45 minutes, at this point I'm beyond frustrated and mad, I ended up buying buy bio freeze and Tylenol, i then saw the doctor and patient exit the room and the female doctor goes into another room while a patient is in there!!. This really get my blood going that's when I say like she can't see how much pain I'm in at this point I'm almost in tears from the pain, she then calles the 10:20 appt before the 10:10 that's when I blow my gasket and leave, I wouldn't recommend my worst enemy going here. Very unprofessional I will not be coming back read more

Customer service is extremely bad. The two ladies at the front check out desk is just very rude. I went to print out my pictures there and asked for help and they both seemed to be treating me like I was dumb. Like I was supposed to know what to do on my own. If a customer is helpless it is common sense to the employees to help the customer. I was very offended of how they acted and starred at me when I was there trying to just print of some pictures. The customer service just sucked and I felt like they were racist too. The two white cashiers were very nice to the white young ladies trying to get passport pictures but couldn't help me for few minutes printing my pictures out. Im just speechless if how they treated me different than the other customers. read more

I usually love CVS Pharmacy stores. Right now, this is the closest one to me, so I have to deal. The customer service is very poor, and they are very slow and seemingly understaffed. It is extremely crowded most times of the day (I have been here various times at different hours of the day). The pharmacy staff can be kind of rude sometimes, not even giving you the common courtesy of looking at you when they speak to you (not all, but I've encountered 2-3 rude staff members there). It can be a hassle, but CVS Caremark is my prescription service so I usually end up here. I am hoping another CVS opens nearby sometime soon!! read more

Do not waste money or time going to this minute clinic. Nurse practitioner thought my blood pressure medicine was for cholesterol! Enough said! read more

First, we went to the Minute Clinic at this CVS. They were great! They sent over the prescriptions electronically to the pharmacy within the same building. Awesome, we thought! We were at the clinic for about an hour since the whole family was being seen. We walked to the pick-up window after some shopping within the store. After waiting in a long line for 30 - 40 some minutes, we discovered the prescription didn't transfer electronically from the front of the store to the back of the store correctly, so we had to now wait in the line for the drop-off window for another 15 minutes. Once at the drop-off window, they had a hard time finding the prescriptions. Finally, they said to return in 1 hour to pick-up. We went out for dinner instead of waiting at the store for the prescriptions to be filled...leaving the store at 4:30. We returned at 5:40 since we knew they closed at 6. The drive-thru was closed. They had done nothing with the prescriptions. Upon finally filling them, they wanted to charge us $200 + for them. We convinced them to rerun our insurance info, which brought the cost to under $40. We finally left the pharmacy at 7:00. Half way through two of the 10-day prescriptions, we realized that they only gave us half the amount. They wanted us to bring back one of the empty bottle as evidence for some reason. So we did, and they gave us the rest of the medicine. For two other prescriptions, they gave us a few pills too many, and the other, a few pills too few. In summary, we spent most of the afternoon at this pharmacy waiting...for prescriptions to be half filled, and almost overcharged. We won't be returning to this pharmacy again. read more

Just so you all know this is a good store, people are friendly...Randy posts reviews to make it look like racism is happening. Randy is a bitter old lonely man. Pay him no mind.... read more

Gloria was great! Quick, knowledgeable and friendly. Thank you! I would certainly recommend this location and the Minute Clinic to others. read more

Dr. Dok was very rude. Enough said. I walked out and will never go back there again. The wait times are false. She came out and said that she was the Dr and she can make the wait time as long as she wants read more

Very bad experience with travel health consult. Provider insisted on ignoring much of the information on CDC's website. I would not recommend them for travel health! Do your own research to be informed of what you need, and go elsewhere! read more

I will NEVER go back here again for prescriptions. THE WORST EVER!!!!! Management is okay with the way they run their business and all they do is say sorry over and over - Go to a smaller pharmacy where they still treat you like a person and actually care if you get your scripts or not. From the other reviews it looks like CVS needs to have some upper mgmt. come help this place out. UGH read more

Good service and speedy pickup. Always friendly and very accommodating to your needs. Never had a problem with this facility.

They overcharged for my prescription by over 300% and then refused to allow me to return it for a refund claiming it was against federal regulations, even though everything was unopened. They are a bunch of crooks and a class action lawsuit should be in the works for their shady business practices. read more

If my insurance did not restrict me, I would never visit this pharmacy. I have been given the completely wrong medication on 4 occasions in 6 months. Do not leave without double checking they have the right Rx from your doctor AND the matching prescribed medication in the bottle. Both instances have been completely wrong for me. I've received an apology and a "waived co-pay," but that doesn't mean anything when I don't have a co-pay to begin with. read more

they quite literally never answer the phone. ring and ring and no one picks up. you have to drive there, stand in line to ask a question at the pharmacy. doesnt matter whether it's 9am or 3pm. you check to make sure cvs.com has the right phone number... yes, they just ignore the phone. read more

My 2 children are sick with the flu so my doctor sends a prescription to the CVS on Old Waterloo Road in Elkridge who are all out of stock. When I find a pharmacy with it in stock and call back to CVS to have them fax it over to the other pharmacy, they tell me I either have to take my 2 sick children out the house and come pick up the prescription or have the other Pharmacy call them. It took me almost all morning to get the pharmacy on the phone to find out if they have it. Now that time has lapsed the wait time is even longer and doubtful I'll get them back on the phone. Thankfully I was able to reach my doctor's office who will call it in for me. Needless to say CVS has made the DO NOT USE ever list. read more