I recently found out this is the busiest Walgreens in the state of Minnesota. It shows. I live…read moreextremely close to this location so this is where I get all my prescriptions. I otherwise try to avoid the place because it is a ZOO. It seems like every time I go, day, night, weekday, weekend, holiday, whatever, the line at the pharmacy is at least 10 people deep and despite the workers hustling, it moves slow. The drive thru is not much better usually with cars backed up. There are several Walgreens locations nearby. If you're in your car and have the option- I'd pick a different one over this one.

If I could give zero for customer service I would…read more They do a lot of volume here but do not understand that time could pass more pleasantly for everyone without being rude. I have no idea who trains them, but they are HOSTILE. The reason for 2 stars instead of 1 is that the pharmacists themselves are the most affordable compounding pharmacists around. Bloomington Pharmacy is much nicer to people and they do compounding but they are pricier. If you can afford it, go there instead. This pharmacy frequently does NOT notify me that my prescription is NOT ready or why. They always blame me for their lack of communication so I try to build this into my refill process. They never have the right sized plunger / syringe combo for my liquid medicine. Two other plusses are they are 24/7 and they have a drive through. The customer service though, especially over the phone is absolutely horrendous so do not deal with them if you are vulnerable or sensitive - take reinforcements. I am not sure why their default setting is so unprofessional, but if you ever get a nice person, it's a pleasant surprise. #latestagecapitalism

Not much to say here. Pretty classic Walgreens in a convenient location. We parked up the street to…read morethe west in the ramp. I picked up some ear wax removal (for a friend), and it was a fair price! There was no cashier at first when we checked out, but she quickly arrived and was friendly.

I had a very bad experience buying advil the other day. I felt unsafe and unwanted and the…read moreenvironment was all around uncomfortable. As soon as I walked in the establishment I noticed weird looks from the workers. They followed me to the back of the store and around towards the registers. They assumed I was stealing. I am a simple man with a wife and two kids who does not and will never steal from a store especially during these times. I think it's unprofessional and degrading and I will not be going back to that walgreens again.

This little independent pharmacy is my neighborhood drug store. App for easy rx refills,…read morepharmacists on site with time to answer questions. Prompt rx fills and refills. A decent selection of basic OTC supplies. Very well curated cards and gifts, perfect for picking up a last minute hostess present. Love this drug store!

Best Pharmacy in the Twin Cities. Customer Service excellence!!…read moreGreat items in the pharmacy for personal care.

I do enjoy my local Walgreens. This location seems especially well-stocked, bright, and open. I can…read morealways find what I need or want, whether it's a new passport photo, a birthday card, snacks, or something for a spa day. The prices are average (though they have some pretty killer sales if you come in at the right time), and the service is always prompt and friendly. I'm glad to be so close to this location!

1.5 hours past my scheduled appointment and they just took 3 people who were scheduled after me…read more Looks to be another 45 or so minutes.

This is the CVS inside Target (there's also a CVS across the street from Target). I've been getting…read moremy prescription filled here as of late last year. This was my 4th time picking up my prescription. They have an app where you can see the price, when your pills are ready, etc. Almost every time I go here the line could be 2-4 people and still take more than 30 minutes. Never go here if you have somewhere to be or during a lunch break. Also the people waiting in line complain the whole time which makes the wait much harder. Often times when it's my time to go up to the counter to get my pills the person behind me (almost always an older lady) will literally approach the counter right on my heals which is annoying and I have to sometimes tell them to back up. I feel like the regular checkout lanes is one thing but to be in my personal bubble while I'm picking up my medication is crazy. I wish they had an actual line structure or signage that told people to wait a few steps back (which should be common sense but here it's definitely not). The staff are always super helpful when it comes to knowing that insurance may cover pills if they are in one form vs another or if a generic or if it's better to buy over counter vs the prescription. It usually seems like they are short staffed and a bit overworked so I try to be patient whenever the line is discouraging. Overall I just wish it was a bit more organized as far as the line process.

Very unorganized, very over worked staff! There is a…read moreproblem every single time I come to pick up my prescriptions

At first, I was picking up medication for my cat every few weeks at my vet until I was told I could…read moreorder in larger bulk from Bloomington Drug. I decided to try ordering through them so that I did not have to drive to my vet every 2 to 3 weeks. I called them to make my first order, and it was very easy, and I received the bottle in the mail. Once I opened the packaging, I noticed my medication was in a very cheap, flimsy bottle that had some sort of Saran Wrap or plastic wrap around the top to prevent it from leaking, and as I unraveled it, there was this gooey white substance on it. The first day, trying to open the bottle, I twisted it, and while I twisted the flimsy bottle, a giant glob of goop shot out onto my table. That was the medication. I managed to get it back into the bottle and noticed that when you screw the lid on, it does not lock in place, it just keeps turning and leaks as you shake it. When I was getting the same medication from my vet, it came preloaded in syringes, and that was in a nice, leak-proof container. There was never a leak. I tried dispensing this mix into a few syringes, so if we were out, I did not have to bring around the bottle. Well, I quickly learned that their mixture makes the rubber in syringes get soft and stretchy and breaks it down. I was low on medication due to their cheap leaky bottle so I called in today for a refill. I told them the whole situation about how the bottle leaks and how its flimsy and I tried so see if I could get an order of the syringes like the ones that come with it with no rubber and because im in the process of a change of address I was trying to work out options and the got everything setup with first person. I called back to finally get everything and the second person was completely rude. I don't know how companies hire people like this to work in customer service. No wonder this place only has 3.8 stars. The issue is not the business, it's your front-facing people representing you. I hung up the phone and quickly called my vet and told them I will never do business with Bloomington Drug again. I would rather drive 30 minutes to 1 hour every 2 weeks than have my medication shipped to me and be helped by rude, disgraceful people. I have read many reviews stating rude staff, and well maybe it's not everyone there, but all it takes is one. Also, I'm not going to spend money on a product that comes in a medical container that, when you shake it, the thing leaks. That does not sound very sterile to me. If my container leaks I wonder what other medical products have quality control issues. I will be speaking more about this with my vet. For more information feel free to contact me. I made the story and review shortly so it would fit.

My veterinarian recently prescribed medication to help manage my small dog's cough. After reviewing…read moreX-rays, the vet advised me to start the medication, Tussagon, immediately because the imaging showed that my dog's trachea wall appeared thinner, which could indicate a risk of collapse. After several unsuccessful attempts to refill the prescription at my local CVS, I was instructed to contact Bloomington Drug and Gift. When I called, a pharmacist (whose name I unfortunately did not catch) collected preliminary information to create a profile and told me the medication would be ready the following morning at 9:00 a.m. When I called the next morning, the experience became confusing and frustrating. The staff member I spoke with seemed unsure who had previously taken my information and said there was no order in the system. I was then quickly transferred to another pharmacist. When I asked if they could locate my profile, it was eventually confirmed, though the interaction felt tense. When I asked if they could determine who had entered my information, I was told they could not and that they would need to locate the pharmacist I had originally spoken with. During this conversation, I was told that I was giving "attitude," when in reality I was simply trying to explain how the situation had unfolded before being transferred again. Another pharmacist then took the call and asked about my prescription. I explained the veterinary clinic and location that issued it, but before I could finish, I was told that if specific information was missing, they would not be able to fill the prescription. I asked what information they had so we could review it together before I made the trip to the pharmacy. I also explained that the veterinarian's full name and license number were listed on the prescription. I was told they would still need to physically see it. When I arrived at the pharmacy, my prescription was denied because my date of birth was not written on the prescription for my dog. I was extremely confused by this requirement. I even offered to present my Minnesota driver's license, but I was told that my date of birth had to be written directly on the prescription by the veterinarian. I was informed that the only solution would be to obtain a rewritten prescription. Unfortunately, when I later attempted to contact my local vet to resolve this, I discovered the clinic was closed that day due to being understaffed. Jeff, the final pharmacist who assisted me, did attempt to contact my veterinarian and the clinic, and I appreciate that effort. He also suggested that I visit the WellHaven clinic in Savage to see if they could rewrite the prescription. When I arrived and explained the situation, the staff at WellHaven were surprised that Bloomington Drug had been unable to fill the prescription. After making several calls, the veterinarian there helped identify another pharmacy where I could finally have the prescription filled. From my perspective, this situation seemed to come down to a rigid procedural judgment call that created significant barriers to obtaining medication that my vet said needed to start immediately. I later learned that the FDA does not require the pet owner's date of birth for a pet prescription. While I understand that pharmacies must follow regulations, it was confusing that there was no alternative way to verify my identity, such as using my Minnesota driver's license. Overall, the experience left me feeling exhausted, frustrated, and disappointed. When an animal's health is at risk, processes should help facilitate care rather than create unnecessary obstacles. This situation made me deeply concerned about how similar situations might affect both animals and people who rely on timely access to medication. Disappointed Customer