Honestly one of the worst customer service experiences I've ever had. I asked a simple question and a white male employee immediately caught an attitude and started arguing with me for no reason. Completely unprofessional and disrespectful. On top of that, the store was dirty and unsanitary -- I literally saw rats fighting in the back of the store. That alone is unacceptable for a pharmacy and retail store. I will never be coming back to this location again and would not recommend it to anyone. read more

the ai system is horrible. i know it is technology but it is the worst system to navigate. and you cannot speak to a person

My doctor"s office sent in a prescription to this location this past Thursday. I received a text a message the same day stating that the medication is out of stock. When I called today to get status on the request, I was told by the pharmacist that for prescriptions that are received on Fridays, that are out of stock, the medications are not ordered until the following Monday. However, they received my doctor's request on Thursday. The pharmacist was rude and condescending, and felt that she didn't owe me a valid explanation for the ordering delay, since I decided to have the prescription sent to another CVS location, hoping to get better service. This is unacceptable! read more

I'm totally giving up on this location. I've come here for years & the service as well as the available items has declined tremendously. There are so very few employees working the retail section (1-2) that you have to travel the store to find help. The product shelves & aisles are untidy with many shelves absent of products. As for the pharmacy, I'm not pleased with the service there either. The lines are long & wait time can be frustrating. I do understand that this is one of the busiest locations that is also open 24 hours. However, there is a need for more employees to accommodate the amount of customers to be served. Overall, I use to love coming to this location & shopping with CVS. I may try another location before I decide to switch my medications to another pharmacy. read more

Avoid this pharmacy at all costs ! My doctor called in Paxlovid for me at 8:45 p.m. because I tested positive for COVID. He said I should start taking it ASAP. I wanted to start taking it tonight. I waited 2 hours and called for a status. The voicemail said someone would call me back in 1 hour. No one called. 2 hours later at 11:15 p.m. I called again and was on hold for 35 minutes before I gave up. If this 24 hour pharmacy can't handle their customers, then they need to make some changes immediately. read more

Dispicable Representation of corp GREED!! This is the only CVS remotely close to our home to get a prescription after 9pm.. It was necessary couldn't wait ...Arrived to find a line of 10 people which wouldn't be terrible... until it was brought to our attention by an angry customer that there is only 1 employee!!! WELL .... there was the pharmacist/cashier & who knows what else he is forced to do ... Namdi .. this poor guy had to wait on the customer than scramble to put the prescriptions together than ring up!! This man was a champion... smiling working hard & surely not get paid enough for working like a dog !! A multi billion dollar company can't get my staff ??? Boy are lucky he sticks around !!! read more

worst cvs pharmacy in the usa!!!! they should seriously consider closing this place down and tear it down & make it into a 24/7 any other pharmacy!!! never have meds in stock, system always down, long lunch hours!!! wtf read more

Not a review of the entire pharmacy. This is a review only of the vaccine area. We came here, not our regular CVS, because they had the Pfizer Covid booster. This is the worst nurse ever. There's a line 10 people deep and she's chit-chatting instead of administering vaccines. I've been on line for over an hour while I type this and still haven't gotten my shot. Good luck to all that might come here read more

This pharmacy has very consistently provided a horrible customer service experience. The drive through is completely useless. It's inconsistently staffed. The light being on has no relation to whether or not you'll be helped. I'm super sympathetic to understaffed businesses but this pharmacy has by far been the most abysmal. I've stayed here out of 'convenience' but it's very inconvenient. They need someone to come in and start improving things (if they even care). read more

Why the fuck aren't y'all answering the mf phone People are really in pain needing their meds are y'all are in there fkn off read more

My RX is out of stock/ not on back order we are waiting for delivery. I called the CVS in Drexel Hill to ask if they could fill it they, "said since it's ordered by CVS @ 7520 City Avenue they can't fill it so now I have to wait. Mind you this medication is on auto fill. I did that to avoid having to wait for my heart medications. WTF read more

I will never return here for another script changing all of my scripts over period. Can't seem to get things right. I will be dead waiting for them to fill my scripts IM DONE!!!!! read more

EXTREMELY RUDE technicians! Not an ounce of patience to hear you out! The pharmacist doesn't come to the phone and the techs have no clue about anything! Totally disappointed with this location! :( read more

Never answer the phone. Three times now I've needed to transfer prescription here bc needed late night meds for the family. On each occasion I made the 15 min drive while on hold. read more

This pharmacy gives me a stroke. I don't have a problem with CVS, the company is great. I have a problem with this location. The techs in the pharmacy are incredibly unprofessional and have absolutely no shred of respect for anyone. Some techs are fine but Le*ndra is the single most unprofessional and rude associate this company could have possible hired. Hope they address this issue soon read more

This has to be the worst CVS I've ever been to. I can't imagine filling my prescriptions here. They don't care about people at all. Don't waste your time. And if you need to call the pharmacy for something be prepared for a 20-45 minute wait. This is normal for them. read more

I have had CVS Carepass deliver my prescriptions for several years from this location. Since the start of 2024, the CVS app stopped giving me the option to have my prescriptions delivered. I have to call CVS each time to beg to get my prescriptions delivered. The first three times they finally agreed to deliver, and each time I got a unique reason why the delivery option was not appearing. First I heard that some insurance companies won't allow some prescriptions to be delivered (none of these are narcotics and they were delivered before), then I heard that they don't have a credit card on file (I have two credit cards on file), then I was told I have to download the app, and now I am being told I have to call the corporate office because the CVS store does not control the app. I have a disability and need the prescriptions delivered. I pay for Carepass and their advertising is deceptive. My next steps are to report them to the appropriate state and federal agencies for fraud read more

I definitely would not recommend coming here unless 100% necessary, especially if you need help at the pharmacy. I've lived in this neighborhood for 8 years and it's always super crowded and the pharmacists are incredibly unhelpful and grumpy whenever I visit. Just recently they gave my mom attitude when she called about her prescription being filled and they asked her why she was even prescribed it and -hung up-. What kind of customer service hangs up on someone who's just trying to get their medication? I get they're overworked, but don't put that stress on the customers. read more

The store portion itself is OK. Definitely in need of a facelift but a serviceable CVS. I also like that they have the self checkout lanes. It makes getting in and out a little easier if the store is busy. The pharmacy though? Hoooooo boy. What a joke. Now I will say, every person in the pharmacy I have interacted with has been (usually) fairly helpful and pleasant. It just seems like the place is woefully understaffed at all times for the number of customers they service with their pharmacy. Doesn't matter if I come in after work on a Monday or late night on a Thursday or early on a Sunday morning...the line is always at least 3 deep (usually more). Things haven't been filled in a timely manner or I have to call because there is some sort of issue with getting it filled. And oh, the many many minutes of my life I have lost on hold with them. If my call gets answered in under 5, it's a small miracle. And it's been like this for the 2+ years I've been going to them to get prescriptions filled. read more

THE ABSOLUTE WORST PHARMACY IVE EVER HAD TO DEAL WITH! this absolute train wreck of a pharmacy should be shut down ! this pharmacy has zero communication between staff and are so incompetent that caused me to miss my very important medication for 2 days until I finally got my meds sent else where ! they are rude and have no empathy at all ! read more

that CVS is the worse I've ever been to i payed for an item wanted to return it because it was the wrong item I needed I had the receipt and they started having an attitude and saying we have a new no return policy they started having a smart mouth so screw them never go to this place read more

zero stars. as a provider i can not even reach the pharmacy!!!!!! heard staff gabbing in the backround and not answering the phone. call storem manager and he transferred me on hold!! read more

This pharmacy is just awful. Never have orders ready when they say they will. Often don't have meds in stock and have to order them. I've had to go as much as 5 days without my meds because of this. Now, in the last week, they've made two errors in my meds. When I called them on it they tried to put it back on me. I'm a medical person and know better and they became more apologetic. It worries me how many mistakes they've may have made that people wouldn't catch it. I've had it. I'll be switching pharmacies once this mess gets straightened out. If you're looking for a pharmacy, I'd say find another, even if it means you have to drive a little further. read more

Tried unsuccessfully to ascertain status of medication I needed for an MRI brain scan tomorrow. Left on auto robot for half hour. Started again on cell phone, same result. Tried store #, got a person, connected again to a non existent pharmacy response. Will never use store again, will tell all that there is no customer service at CVS State and Lansdowne. Cathy Malloy read more

The only reason I came to this location was due to my pharmacy not having my medicine in stock. The pharmacist April was extremely rude to her coworker Ric and myself. I will never come back to this CVS ever again! I'm so glad it's not where I normally pick up my prescriptions. I feel bad for those that have to use this pharmacy. read more

Always has what we need. We live not to far from this CVS, they are open 24hours and there is ample parking. At the corner of lansdowne avenue and State road. Very convenient. read more

Parking is usually not a problem, but sometimes it is if Casey's is packed. Prices vary, but look for sales--there can be some good ones. Customer service has been good for me over the years. Store is pretty easy to navigate. The pharmacy gets backed up from time to time. read more

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So I just got accused of stealing something while I was in line paying for a $200 item. I bought a summertime umbrella for my table in my front yard and left but realized I needed something. As I was standing in line, I had some kid walk up to me and say "I'm going to need you to go back out and bring that umbrella back in that you didnt pay for"............ I kinda snapped and had my reciept in my pocket (luckily) and all mad, I got to offended and embarrassed him in front of everyone in the store at the time. Maybe a little excessive maybe not. I'm not a thief thank you very much! read more

No matter when my doctor calls in the prescription when I arrive it's never ready !! For example , today it was called in before 4pm & I'm sitting in here at 9:13 pm & still waiting !! Ridiculous read more

I recently moved here and first time using this pharmacy and it will be my last. My Dr. Has sent over electronically my prescription nor once but twice. I waited all day and they still say they have not received it. They are very rude and honestly I think they are lying to me about not receiving the prescription. I will never stepbfoot in this store again. read more

This is the slowest pharmacy I have ever seen. Always a line 6-7 deep to pick up and 3-4 cars blocking traffic due to backups in the drive thru. Chronically understaffed. A true failure of management in action. Update: months and months later and still the same inept business. The leadership of this pharmacy should be fired. read more

Hello! This is my favorite CVS location because of convenience and distance. I love the self serve checkout lines. The only thing that I do not like about the self serve checkout lines is if they say bills only or no cash, only credit/debit. Today was the first time that I had an issue with the self serve and I have been coming here for years. I scanned my extracard and then I scanned my first item. No problem. I tried to scan my second item and it wouldn't scan. The scanner was like frozen in place. I tried several times, but to no avail. There were about two other customers in the other self serve lines, so I decided to hop over to the associate who was helping someone else. I hopped over to her line and waited patiently. When it was my turn to be waited on, don't you know I forgot my wallet, silly me, I apologized to the associate and I flew outside to retrieve my wallet. When I arrived back inside, there was another customer in line with the associate. She had an issue. So I patiently waited again. This time, Neha rang up my purchases again. She was so nice and attentive and patient. She smiled the entire time. I apologized again to her for not having my wallet and inconveniencing her. She smiled and nodded. I also wanted to do another transaction with my Serve card. I added money to it and she assisted me with that, with no issues or problems. I was very happy and satisfied when I left CVS. Good night all!!!! read more

I have to say that the people up front usually try to work hard to please people not making a stand in line much I think the store is huge and they have just about everything you could want, but I must say that getting prescriptions here are the biggest nightmare in the universe I've never seen so many people working behind the counter and it moving so slow. I think CVS needs to update the way that they fill prescriptions maybe they need to start putting in those machines where all they do is keep it stocked and they actually did a drop down the prescription in little packets that you then take up front and pay for? I think the pharmacist aren't as nice as they could be and I know that they always seem to have a line they're waiting for prescriptions somebody do something and set us free who wants to spend their life standing in line for a prescription especially if you get more than one a month? read more

It's been three months since the senior I caretook went to a nursing home. Contacted CVS to cancel notifications fir that senior. I still get texts from CVS. Been long enough time to delete my contact. Only signed up to get messages of her prescriptions to get. Now that its 3 months, I do not want anymore CVS messages. I know it takes alittle time, about a week. I get my prescriptions from Riteaid. read more

This place is the best CVS in the area. They have a self check out lane so you can buy all of your embarrassing items without having to deal with the judgmental stares of the teenaged cashier at the Rite Aid down the street. Get your lube and hemorrhoid cream here, people! I won't tell anyone! read more

I don't know why I stayed here for as long as I did. I have was Lied to disrespected over and over for years. They go days out of stock of meds I get monthly. . I.'ve been stuck in the drive thru for over 40 minutes with no way out to get to work so I called while stuck in line only to be hung up on twice. The average wait time on the phone is 20 to 30 minutes and really doesn't do any good because there is no customer service whatsoever. It seems as they could really care less that it's been three days they been promising me medicine. try back tomorrow is all they say for 3 days. What's wrong with not getting my prescription filled at a large company like CVS in the United States while waiting 3 days. This is a company that is so poorly run and so large of a monopoly they simply cannot care for the Common Man. read more

Incredibly long wait times for pharmacy in person and by phone. Earlier today I finally hung up after 11 minutes on hold, and it's not unusual to find ten or more people in line to pick up prescriptions. Seems chronically understaffed. read more

This is the absolutely worst pharmacy in the area. Constantly crowded with poor customer service. Called in a prescription on Saturday the 5th at 9:00 am. Came back at 11:00 am and they said they didn't have it because they were having trouble with the drive thru. They said it would be ready in 15 minutes. Then came back on the 9th and then said it was on order. Talked to the rude pharmacist and he said he had no record of me ordering it. Showed my automatic text from CVS on the 5th stating it was on order and he still said "his screen said otherwise". Demanded the name of his supervisor and he said he didn't know it. Regional manager needs to be involved for a complete overall of this disgraceful place. read more

After applying for an extracare card I bought some chocolate from the clearance rack and wanted to get some money back a week later because the prices were lowered. The manager told me they can't because it was clearance and I can't return it. I told her I didn't want to return it but she was rude and didn't even take that into consideration. Yes I shop at CVS but hate this location! read more

Open 24/7 and the employees are super friendly. They always greet you as you come in and thank you as you leave. They are always around to help you find something that you cannot locate. They usually only have self-check out open, but are quick to scan someones items and bag them for anyone who don't know how to operate them. read more