Can't reach The pharmacy desk because they forwarded all their calls back to the store so basically…read moreI'm just playing phone tag with them until they're ready to get back to work from their long day of LUNCH BREAKS. they are playing with PEOPLE'S LIVES!!!

i can never get through i have been trying for more than an hour this is crazy can't get through to…read morethe store in general just keeps ring then the promps over and over how do we know if meds a done and when go to the store they tell you it's not ready

Taking a gander at all of the reviews on this CVS, I am quite confused as to other's experiences. I…read morecould totally see something negative happening if you over-demanded or had complex shopping requests, but on the whole, I have found this CVS to be reliable, quick during most visits, and relatively orderly. One plus is that they are pretty well staffed here. I've been to other CVS locations in the city, where you hit the button to ask for someone to help you open the Tylenol cabinet, only to wait for an inordinate amount of time before you have to walk all the way back up to the front to get the person yourself. You're able to get the help you need in almost every part of the store here. Granted, you're dealing with Philly folks, so they're not going to give you the nicest smile or friendliest service. But they'll help you out with what you ask, and frankly, when I'm coming to CVS, I'm not looking for the red carpet anyways so that's more than enough for me. Only knocks are probably the fact that aisles are often getting clogged up due to constant restocking happening. Not their problem honestly, because they're serving pretty continuous traffic opening to closing because of UPenn and Drexel nearby, so the fact that they're on top of inventory in the aisles instead of letting shelves stay empty is a good sign to me. Pharmacy folks are also helpful in the Philly fashion. Don't think I've had much of a wait ever, except for right after work, as expected, but even then they recently installed these partially self-serve kiosks within the past year that have greatly sped up prescription pick ups here. On the whole, I think you shouldn't believe all the revenge reviews happening here. This place is more than sufficient and above average for CVS locations in the city.

I'm updating my review & upgrading my rating, since I've been to CVS many times over the years…read more CVS has been consistently okay. They don't always have what I need, but many times they do. The employees are nice & helpful. The receipts are still way too long, which not only wastes paper, but also wastes time trying to rip off the extra coupons, throw them away, fold it all up & jam it into my bag. It's annoying, but it's a feature of every CVS I've been to, not this one in particular.

I visited this Rite Aid for a drive through COVID test. I arrived a few minutes before my scheduled…read moretime, but there was not a line so I was able to be tested right away. The process was very straight forward, and the staff was friendly! They noticed my dog was in the car and gave us some treats for him, which he really appreciated it. While I was not inside the store, I found the process of booking my COVID test appointment online very straight forward and easy. I was able to get in the same day. They have clearly streamlined the process!

Screw this pharmacy. You have to spend 30 minutes or more ringing them to get to talk to anybody if…read moreyou have a question about your prescription--this has been going on for years. The people on the phone don't know what they're talking about and it's always a different story from my doctor. Then I have to spend more time trying to figure out who's wrong, and Rite Aid always blames the doctor. They don't really get to the bottom of things and they make you feel crazy if you press them to get the facts straight. 110% would not recommend anybody, trusting their life-saving drugs with these people. They'll kill you and tell you it's your fault! Anywhere but this dump. And my friend got punched in the face inside by an unhinged customer.

Giving CVS a bad review is pointless but here I am anyway. I've been to a great deal of other CVS…read morelocations that were much better. What really irritates me about this pharmacy is they are closed random times. They say they are closed the same time every day for lunch (which that alone is stupid...why can't they stagger their lunch schedules so they remain open the entire business day) I've been here at 1 pm and they were closed for lunch, and I've been here as late as 2:45 pm and they were still closed for lunch. They need to be more consistent. They are also closed random times because they claim their system is down. This happens so much I question if it's really true. The technicians seem to be standing around, talking on their phones, laughing and joking with one another, and not focusing on serving customers. Why they need 7 technicians (I counted) all standing around doing nothing at the same time boils down to one thing - poor management. I've worked in pharmacies. You don't need that many people behind the counter if everyone is doing their job, so something is obviously wrong. Recently, I had medications to pick up but I was very ill and had no one to get them for me. Their delivery is very expensive and takes forever, I've tried it. I realize they can't hold prescriptions forever and knew they would restock them. However, when I called to ask them to refill them, first they told me they wouldn't because I didn't pick them up the last time, so they would not fill them again, and they hung up on me. Then I called back to try and ask again if they would please refill them and I was told by another person that they were in fact refilling them, so the first person lied. I realize I was rude at that point but I was frustrated. Why can't you just refill prescriptions? Why do you have to punish me because I was unable to pick them up due to being sick? Instead, I was lectured on the phone and was told I was too old to be acting this way. Like I said, I realize I was not the easiest to talk to at that point but if they had just said they would refill them the first time and not given me a bunch of garbage (plus hanging up on me) I wouldn't have gotten frustrated to begin with. Their staff needs some serious training in customer service, and managerial skills to keep themselves open for all normal business hours. Yes, working in a pharmacy is not easy, but if you can't handle dealing with sick people who are frustrated because they can't get their medication maybe you should do something else. Unfortunately, what can you expect. Most of these technicians are uneducated, and work more barely over minimum wage. I actually am probably expecting too much out of them.

I've never had an issue with this pharmacy until I recently lost my insurance coverage. The…read moreemployees have all been very kind, but whomever is in charge of a discriminatory policy is the source of my complaint. I take ADHD medication and I was informed that this particular store's policy is that they do not allow you to purchase scheduled medication without insurance in order to reduce fraud. Despite the fact that my doctor electronically sends a script directly to them, and it is evident in my history I have been prescribed these medications for years, this is the logic that is being applied. It is already difficult enough with the DEA regulated shortage, access to this medication is a nightmare, I have been underdosed for months. This policy is adding a barrier to people who already need a medication with myriad of ironically time-consuming obstacles. The medication we need to function is being held hostage by hours of admin work to get the medication we need to assist us in efficiently functioning at our jobs. I understand this location is on a college campus and it feels like the assumption is that we are all comfortable financially and have adequate and accessible health care coverage, which is incredibly elitist and insensitive, and certainly not patient centered. I hope this store considers changing this policy so that people can get the medication they need, instead of discriminating against people who live in the community without the benefit of insurance coverage.

Greatl service at the Pharmacy. Never had a problem; however please note that the pharmacy closes…read morefor lunch.

Picked up a med from the pharmacy. There were 2 Rx, the cashier failed to mention it was only 1 Rx…read moreavailable. It wasn't until I got home that it was only 1 medication and I was charged $123. When questioned about it got a lot of attitude and was told I should have checked. Excuse me where is the communication about the med that was not available!!!! How was I suppose to know the med was not available idiot. WORST CUSTOMER SERVICE EVER! WORST PHARMACY

Cashier had no personality, did not say thank you and did not explain why she carded me to buy a…read morelighter. I am 58 yrs old. I don't smoke. I was getting the lighter to light my candles!!! It wasn't like I looked like I was on drugs nor do I look like under 18, 21, or 25! I was dressed in business attire looking very professional. I was on my way home from work. I have NEVER, EVER been carded anywhere when buying a lighter. Now I know why I don't patronize Rite Aid too much. It started years ago with pharmacy issues. Plus their prices are way higher than other places. I was only there for something that was on sale.