Reviewing a pharmacy, sort of a pointless endeavor. It's not like a barber, where the reviews will influence whether you go there or somewhere else. If you need medicine, you have to go. So why give this CVS in West Philly a 4-star review? To be completely honest, there's very little standout about this CVS location. To earn a 3-star in this business, you need to have prescriptions ready, a competent staff, and no uncontrolled fires. In other words, most of the pharmacies in Center City Philadelphia deserve a 2-star review at best. Downtown, the staff's too busy halting thieves, breaking up fights, and cleaning up the perpetual mess to actually help anyone. By virtue of this CVS being away from the madness of Market Street, and the exceptional kindness of one or two of its pharmacists, I am happy to give this place a 4-star review. Compared to the other options, it soars. read more

I've never had an issue with this pharmacy until I recently lost my insurance coverage. The employees have all been very kind, but whomever is in charge of a discriminatory policy is the source of my complaint. I take ADHD medication and I was informed that this particular store's policy is that they do not allow you to purchase scheduled medication without insurance in order to reduce fraud. Despite the fact that my doctor electronically sends a script directly to them, and it is evident in my history I have been prescribed these medications for years, this is the logic that is being applied. It is already difficult enough with the DEA regulated shortage, access to this medication is a nightmare, I have been underdosed for months. This policy is adding a barrier to people who already need a medication with myriad of ironically time-consuming obstacles. The medication we need to function is being held hostage by hours of admin work to get the medication we need to assist us in efficiently functioning at our jobs. I understand this location is on a college campus and it feels like the assumption is that we are all comfortable financially and have adequate and accessible health care coverage, which is incredibly elitist and insensitive, and certainly not patient centered. I hope this store considers changing this policy so that people can get the medication they need, instead of discriminating against people who live in the community without the benefit of insurance coverage. read more

Giving CVS a bad review is pointless but here I am anyway. I've been to a great deal of other CVS locations that were much better. What really irritates me about this pharmacy is they are closed random times. They say they are closed the same time every day for lunch (which that alone is stupid...why can't they stagger their lunch schedules so they remain open the entire business day) I've been here at 1 pm and they were closed for lunch, and I've been here as late as 2:45 pm and they were still closed for lunch. They need to be more consistent. They are also closed random times because they claim their system is down. This happens so much I question if it's really true. The technicians seem to be standing around, talking on their phones, laughing and joking with one another, and not focusing on serving customers. Why they need 7 technicians (I counted) all standing around doing nothing at the same time boils down to one thing - poor management. I've worked in pharmacies. You don't need that many people behind the counter if everyone is doing their job, so something is obviously wrong. Recently, I had medications to pick up but I was very ill and had no one to get them for me. Their delivery is very expensive and takes forever, I've tried it. I realize they can't hold prescriptions forever and knew they would restock them. However, when I called to ask them to refill them, first they told me they wouldn't because I didn't pick them up the last time, so they would not fill them again, and they hung up on me. Then I called back to try and ask again if they would please refill them and I was told by another person that they were in fact refilling them, so the first person lied. I realize I was rude at that point but I was frustrated. Why can't you just refill prescriptions? Why do you have to punish me because I was unable to pick them up due to being sick? Instead, I was lectured on the phone and was told I was too old to be acting this way. Like I said, I realize I was not the easiest to talk to at that point but if they had just said they would refill them the first time and not given me a bunch of garbage (plus hanging up on me) I wouldn't have gotten frustrated to begin with. Their staff needs some serious training in customer service, and managerial skills to keep themselves open for all normal business hours. Yes, working in a pharmacy is not easy, but if you can't handle dealing with sick people who are frustrated because they can't get their medication maybe you should do something else. Unfortunately, what can you expect. Most of these technicians are uneducated, and work more barely over minimum wage. I actually am probably expecting too much out of them. read more

This location has terrible, ear piercing beeping sounds. It seems to always happen at night and sometimes also during the day https://recorder.google.com/f45fb79a-9f3f-422c-922a-611f0e631afe read more

Everyone in the pharmacy department goes to lunch at the same time -- 1:30-2:00 PM. Rather inconvenient, but it is what it is. Plan your visit accordingly. Otherwise, service is pretty good. read more

Place is the worst top to bottom of all cvs stores - pharmacy has strange hours, lol, they close for lunch.. understandable but not really.. hastled by rude staff for sitting in a seating area waiting in the past.. just all around lousy place -- but what are you going to do? Only game in west phil. Extra star for being relatively clean.. read more

Pharmacy runs smooth. Even when there's a crowd the team has is covered. And the front of store staff is always pleasant

Every time I visit this location, I feel incredibly uncomfortable; from the time I walk through the door, I'm being watched by security and employees and harassed until I reach the pharmacy. I have had employees jump out of the aisle and say is everything ok. Today, 4/12/24, I went to this location to pick up a prescription for My wife, who just had dental surgery. When I entered the door, the security guard said hello and made eye contact with this older African American lady. She announced over the speaker that a suspicious Man was heading towards The Vitamins. She followed me down the aisle. When I reached the pharmacy, I saw the security guard on the other side of the store staring at me menacingly. As I was leaving the security guard went to the older Lady, and they watched Me leave. There is no reason that any customer should be made to feel unwelcomed, harassed, or profiled; I thought CVS was supposed to be a family store, not a bunch of bullies read more

Store says open 24 hours but when I went there they were closed ... I came here to get antifreeze for my car because it's over heating & there's employees inside doing absolutely nothing!!!! Very rude & unprofessional!!!! read more

Tried to get $10 off offer because I signed up for this $5 subscription they got, the associate wasn't willing to explain me how to use this offer, basically telling me figure this out on your own, I tried to put my extra care card but the offer wouldn't apply, then I asked for the manager, but it turned out the associate was the manager... Terrible service, this CVS needs manager rotation as for me. read more

Pharmacy is top-notch. Never had a bad experience there. I like that the store is open 24/7. Knocking it down for two reasons: (1) they need to restock their drink fridges and aisles much more often. They are in a student-heavy area and people are coming in for a soda or energy drink much more than other areas. Expect to only see 30% of their inventory available at any time. (2) after a certain time of night, they have a bell that goes off when someone walks through the doors. It's fine for security's sake, but my god, do not stand in any part of the middle of the store past midnight. Your eardrums will cry :'( Makes me want to leave the store ASAP. Please update your alarm to be quieter or something less damaging to customers. read more

Store seems adequate -- Has the basics, stuff I need. Not much more to say. read more

I arrived at the pharmacy at exactly closing time to pick up Paxlovid for a friend who is feeling very unwell with Covid. They had closed early, but the pharmacy staff was still present. I explained that I was picking up medicine for someone who was very sick with Covid. They refused to help me. Very disappointing, and unprofessional. read more

The most unreliable pharmacy. Either they don't have the medication, their system is down or the wait is outrageous. Multiple times I was told to come and get my medication at a specific time, only to arrive and have them tell me it's not ready and they won't even have the medication in store for days. read more

Ive walked out of here with the wrong drugs. the wrong drugs. what if i took them blindly...? would i of gotten high? would i of been less likely likely to suffer from a heart attack that day? would i of gotten an awesome thrill or kill 8 hour erection? i dont know... i returned them and got the right drugs. Fucking CVS.... read more

Do you want to work in customer service? Do you like ignoring people? Joking with coworkers about customers? Loudly carrying on personal phone calls while on the job? Come apply at CVS; you'll fit right in! When you get the job (and you will. The line to check out is always ridiculous and they obviously will take *anyone*) please continue the policy of advertising prices that only apply to people who like being stalked by the places where they shop. Respond rudely when customers ask to know the prices of items for people who don't have a CVS card. Be completely unwilling to comprehend that someone would not want a CVS card. You're doing great! read more

I am reluctant to review CVS at all, but I am in this place more often than any retail establishment in Philadelphia. And I'm sick of CVS. It's expensive for a convenience pharmacy. They do mostly self-register here unlike other CVS's. I usually look aghast at how slow the patrons are. The customers act like they are handling fine glassware instead of a 10 pack of soap. They move in slow motion and linger despite the growing queue behind them. I don't know how the retail staff can deal with it. Oh wait, most of them are probably laid off and have bigger worries on their hands. I'm at the point where I want to get my prescriptions mail order and buy bath products in bulk. If I never had to see CVS again, I would be a happy person. But in the meantime, I try to go at weird hours (open 24 hours) to avoid shopping crowds. read more

Stupid to review a CVS, I know. But if you are prescribed medications that have misuse potential, find another pharmacy if you can. The first time I filled one such medication, I realized a week and a half later that they had only given me half my prescription. It wasn't a big deal medically (it was prescribed "as needed" and I wasn't needing them at the maximum daily dose) or financially (they cost like $7). However, I figured they probably keep track of their stock and would like to know WHY they were over 30 pills when they did inventory. However, the pharmacist was instantly suspicious when I told him about the error, and he made it clear as soon as I said the words "only got 30 of the 60 pills" that he thought I was an addict trying to scam him. I tried to explain that I didn't need him to give me anything, that I was just giving him a head's up about the situation in order to prevent it in the future. After some back and forth, with some heavy insinuations that I was lying, he told me that he was forced to give me 30 more pills (probably some regulation or other they have to follow). By that time I was utterly humiliated. I was more or less accused of being an addict in front of the ten or so folks waiting for their medications. Irritatingly, this also reset the clock on when I could next fill this prescription. So, I was prescribed 60 pills for 30 days, but effectively got 60 pills for 45 days. If I HAD needed the medication at the maximum dose my doctor recommended, this would have been a medical problem. Since that day, almost all of the pharmacy employees have treated me really poorly every time I go in to refill my medicine. I don't know if they flagged me in some way, or if they merely recognize me. The irony is that this is an anti-anxiety medication, and I now teeter on the verge of a panic attack every time I face these people who are supposed to assist the treatment of my anxiety disorder. My nervousness probably comes off to them like another drug-seeking sign! I can't even imagine what it would be like to try and fill a pain medication here. Ugh. As a side note, my partner is prescribed syringes for an injectable medication he takes, and the pharmacists have given him the wrong size needle FIVE separate times. I do like when the store has 2 for $1 Arizona Lite Arnold Palmer cans, though. One star for that. read more

Why am I reviewing CVS? It's just the same as any other CVS. And as clearly evidenced by the CVS in Evanston, IL, it is an evil corporation who carefully designs their branches in university locations to adhere to the college student's schedule, needs, and weaknesses (e.g. being too sheltered to know or care what stuff should cost, needing essentials and not having time to walk further to some other store, needing cheap paperboard furniture because real tables are damn expensive and you also lack options for transporting heavy objects...). Ugh, but it's close by and sells shampoo. read more

CVS stores are pretty standard, so there's only so much you can really like about them. BUT! the CVS around the corner from me was renovated and it's actually pretty nice. They expanded the food section and have little prepared take-out meals in a cold case. Yeah, they're expensive, but it's a nice thought. They re-arranged some stuff, too, but I can't really tell what. It seems a lot bigger inside now. I don't rate it higher because these renovations happened to take place in the middle of the night. Power drills and hand saws and belt sanders! My window faces their parking lot, so lots of sleepless nights courtesy of CVS. read more

I called all over town to find the prescriptions my sick college son needed. The most helpful by far was CVS on 43rd and Locust near the U of Pennsylvania - Andrew, Toni, GIanna and Will were all stellar, attentive and helpful Highly recommend this store! read more

This location is so busy. There's always a line, even for self check out and there's never enough employees up front to assist as needed when stuff rings up wrong, but at least the store tends to be well stocked and the employees are kind enough to let me bring my dog inside as long as I carry him. read more

Normally, I wouldn't even bother with a review of something like CVS. However, I have one anecdote that kind of sums up this store: On a very hot day I was getting a major headache from lack of caffeine so I swung by CVS on my way home to grab a nice, cold Diet Coke. I beelined for the back, where the first thing I saw was that 20 oz. Pepsi was on sale. Sure, I prefer Coke, but I'm poor so I'll make do. In fact, I'll buy a few extra and stock up. Then I see the sign informing me that all the coolers are out of order, but there are cold sodas in the front. Yep, the tiny little mini fridge of only Coke products was still working. Pepsi may have been on sale, but on a 90 degree day I'm not dealing with warm soda. And that's the beauty of this CVS - there might be something good, or something cheap, but CVS will inevitably find a way to fail. read more

I don't love CVS, but after the renovation the store is actually pretty nice. The place used to suck because there was always a long line at the register, but now they have the self-check machines and so usually no wait. A bit more expensive than some food stores, but the other food stores in a few block radius are not so good, so very handy for picking up small items. The pharmacy is also very good, and if you slip them a ten they'll usually sneak you a few percocets (I wish). They are now open 24 hours (but not the pharmacy). Also....very good air conditioning in the summer. In the middle of the summer sometimes I go inside just to cool off. read more

usually, I am happier here. Today is Thanksgiving and as we all know, now doctors phone in prescriptions to pharmacies as a courtesy and then we receive text messages to come and procure said remedies. I walked in just as the pharmacy closed at 2Pm so I decided to console myself with some Coke Zero for $7.99 per 12pack of 12oz cans when I noticed a "buy 2, get third 3rd for free" type deal, anticipating the long 10 day road trip ahead I decided to go for the 3 for the price of two deal even though it includes our ridiculous Philly soda tax, imagine my surprise and disappointment when I saw the packages scan at $8.29 instead of $7.99 I mentioned it to an overworked cashier who said she'd take care of my $.60 discrepancy as soon as she was done checking out all of the customers who elected not to use the convenience of self -checkout. After walking to the back of the store and to the front again to confirm the shelf sticker price of $7.99 was in fact for the product I selected, my order remained standing at the self-serve checkout station I asked if the cashier cared about my price issue and she said she did care, and that as soon as she was done with all of the other customer ( who had qued up AFTER me) she'd be right with me. I then decided that $.60 was not worth another second of my time and attempted to continue my checkout; either I was not using the machine properly, (needed assistance) or the machine froze ( needed assistance) in neither case I walked out with no assistance, no prescriptions filled and no overpriced, overtaxed, improperly advertised soda for my road trip, not a good look for CVS today I bet the text messaging system will send me many annoying reminders of this experience on a daily basis while I am on vacation and then they will restock my items before I return to Philly. I would try a different pharmacy. can anyone recommend a better run place? read more

Dear CVS, I love your sparkling fruity water like no other. Please restock the completely empty shelves. Thanks, Thirsty Customer Well they do have reallllly delicious big bottles of sparkling water strawberry and black cherry are best, for only 89 cents! excellent. Everything else here food wise is expensive (duh its a pharmacy) Other stuff is reasonable, good smattering of crap to buy, lots of cards and cleaning supplies. The pharmacists are very friendly and helpful and quick. I walked in with a blip of a prescription from Michigan and no insurance card and they said they could call my last pharmacy and take care of everything. They said it will be an hour but I just came back the next morning walked right up said my name got my pills and left. As though I never moved 700 miles, and I was worried there would be a problem. Also a good place to buy Mrs. Field's cookies on sale, also on my block, can't beat that man I live in a sweet place. It does get busy weeknights, so the line (usually only one of two people working) takes 5-10 minutes. Sometimes I am too lazy to walk two blocks and just walk half a block to get a can of soup for dinner. Like I said lazy, and I just got here, and uh stuff. Four Stars on the up n up place. Oh ya friendly employees, they recognize me already. read more

We lost Very personal information and we thought we might have lost it in the store so I called and I spoke to Rob, he was so friendly he was so willing to help, we ended up finding our information somewhere else but I will never forget his willingness to help without hesitation. We do frequent this store And will continue to do so. read more

Always great with filling my prescriptions. They are typically ready before I get there, and they automatically refill them for me, if it's a script that I take on a regular basis. read more

It's a CVS. Just like every other CVS. I get my hair dye there. They have everything, unless they're out or it or lazy. That's about it.

The purpose of this review is to personally recognize the awesome CVS employee who was working at the register this evening! She was so, so friendly and did her best to make sure all of my coupons were applied to the purchase. It's rare to find employees who go above and beyond while having an awesome attitude. And overall, I always have a pleasant experience at this location. Way to go, CVS! read more

Ok. This 24 hr CVS is right behind my building so it is very convenient to buy stuff in an emergency. I do run out of milk, bread or some basic things every now and then. I use my CVS card and try to use coupons when I remember, otherwise things are pretty expensive here compared to other convenience stores. read more

I'm surprised this cvs has such a low Yelp score. I love doin all of my day shopping here. Not only do they have the cat food my kitty loves but they give you extra bucks! What's an extra bucks you say? It's free money! I'm a fan. Two thumbs up cvs! read more

I have been going to this particular CVS since July 2008 and I have not even applied for a cvs card. I know, sad or maybe I just didn't see the point. I was not a fan of their customer service in the beginning, but that has now changed. They have finally hired someone worthy of wearing that smurf blue shirt. I believe her name is "Robin". I could be in the foulest of moods and she just makes my day everytime I go in there. She is pleasant, friendly, and helpful. They should have more like her! This woman is always ready to help and she keeps a smile on her face that will make you spend your last dollar! Trust me, I have. CVS, you hit it on the nose by hiring her. She is what customer service should be. Now if only Supreme Supermarket would follow in your footsteps. Oh, and yes, she has even proved to me that a cvs card is worth it, I applied for mine. read more

Just don't. I've lived in this neighborhood for 3 years and this CVS is the most convenient based on location and hours (24 hr), however, the convenience stops there. The employees sometimes try to be helpful but there just aren't enough of them for how busy the store is. There is ALWAYS a line at the self-checkout, which is usually the only register(s) open, even at 11pm. Management is terrible, they yelled at me for having my dogs tied outside (which is something I've done from the day I moved here), despite the fact that they are 7 and 13 lbs each, yet they allow people to stand out front and beg for money and skateboard across the parking lot at dangerous speeds. For the amount of money I throw at that place every month you think they'd relax about my tiny quiet dogs sitting out front for 3 minutes at a time (or unfortunately longer if there is a massive line, which there usually is), and focus their attention on the people trying to beg money off of their paying customers or run them over with skateboards. read more

This is my local CVS and I've used this location for years. They are opened 24 hours a day and have a parking lot larger than most CVS locations (used to be Acme Market). The employees are helpful and friendly, and someone usually greets you at the door. They are generally very well supplied, but will issue rain checks if sale items are out of stock. I the this location offers superior service over similar types of drugstores. read more

The one star is only because of the pharmacy. This CVS has the most unprofessional pharmacy technicians I've ever had the displeasure of dealing with. Forgotten medications, smirking when filling prescriptions, and a generally embarrassing and cringeworthy conversation that was either directed at me or another customer that should never have been spoken where people could hear it. Ugh. I would go elsewhere if there were another pharmacy closer to my home. read more

It's good cuz it's open 24 hours. But I always went because I needed my medication filled. But the pharmacy sucks. It took two years to discover Aspire across the street. So much better. Go here for the basics, go to Aspire for your drugs. read more

I avoid this CVS if at all possible. It's very close to where I live and open 24 hours, but its impossible to get a real person to check you out, even if you're buying something that requires the assistance of a real person. I am in no way against having self checkout as an option, I just think it shouldn't be the ONLY option. read more