I've been using this pharmacy for 9 years. Nice people, but terrible business policies since CVS took over from Target. My number one complaint- they will refill meds without your approval or request, then text and call to pester you to pick the refill up. So ... try personally asking a tech to mark your account to never auto refill. Tried that, multiple times. And if your physician changes or discontinued your medicine? Prescription expires, you don't need it? You only take as needed, don't need every thirty days? That doesn't stop them.
They'll cull through your account and refill anyway, or even fax your doctor a bogus request for a refill authorization with a line in it that the patient plans to pick it up at such and such time, to expedite. If you say, but I didn't ask for that refill, they'll deny faxing your doctor and say it was initiated by the dr. They flat out lie and tell you they didn't send the fax first.
This is beyond annoying, and wastes time at my doctors office, for him and his staff. It has happened to me on multiple occasions with several physicians. The doctors have the fax request, I've got copies too, proving the CVS employees are lying. So while they are nice, they are doing something unethical.
If they do this to every patient in their system, it's mind blowing how many extra prescriptions they could be processing ... I feel sorry for patients who aren't aware of the practice. It's actually dangerous. My doctor changed me to a new medication for side effects, then this CVS pharmacy faxed my doctor a request for a completely unneeded refill for the old medicine, by sending a bogus fax that I had ordered it, and then told me the dr had ordered it. If I had taken both medications simultaneously there would have been real adverse consequences.
Since talking to multiple representatives at this location over many months has not resulted in their being able to stop these predatory practices, and since they lie to cover up their practices, I'm done. I'll shop elsewhere, and I've filed a report with my insurance company to give them a heads up as well. read more