I was a long time customer for this pharmacy for 5-6 years and everything was fine until a year ago. I went in to pick up medicine for my cat and was told it wasn't ready. I had been told by the vet that they called the pharmacy in the AM and it was around 4-5pm so I was pretty annoyed. I asked why it wasn't ready if they called in the morning. The short haired blonde said they had many prescriptions to fill and the medicine was not called in until the afternoon. Whether they called in the AM or the PM is not the problem, the problem was this girl's rude and condescending tone. When I picked up the medicine later, I complained to the pharmacist about the way I was spoken to and I was told that the girl had been yelled at by another customer prior to me coming in, as if that justifies the way she spoke to me. I was given a $10 gift card and, a frankly insincere, apology from the pharmacist and I left.
Every time after that, if the blonde girl was working, I was always pushed off on someone else. Didn't matter if it was only her and the pharmacist there and the pharmacist was busy counting pills; I was made to wait until the pharmacist was done because, apparently, the blonde girl would not speak with me anymore.
I've been in customer service and I have had customers speak much worse to me and I was still able to speak with them afterwards and help them with what they needed. That's part of working, you can't hand pick who you interact with.
So I left and went to another pharmacy. read more