On July 17 at approximately 8:43 a.m., I visited this CVS, which I have been shopping at for years. One reason I often stop here is that there are very few public restrooms in the area. In the past, the employees have always been kind and have allowed me to use the restroom. This time, however, (a heavy-set woman with shoulder-length gray hair around 40-50 years scheduled this day and time) told me the restroom was "only for clients." I had just made a purchase, so I explained that I was, in fact, a customer. She then changed her explanation and said the restroom was "only for pharmacy customers," even though the pharmacy did not open until 9:00 a.m. I am a 74-year-old woman and have been a loyal CVS customer for decades. Just a few days before this visit, I spent over $50 on vitamins and other items at this same store. I felt disrespected by the way I was treated, especially after making a purchase right in front of the employee. Being given inconsistent explanations was frustrating and unnecessary. I had planned to continue shopping that morning, but because I urgently needed to use a restroom, I had to leave the store and walk a considerable distance to find one elsewhere. At my age, this was especially difficult. I have never been treated this way by any of the other employees at this location, who have always been courteous and helpful. If this CVS were not so close to my home, I would seriously consider shopping elsewhere. I hope management addresses this situation so other long-time customers are treated with more courtesy and respect. read more

I have been to many many CVS stores throughout LA & OC, but wowaaa this was the longest pharmacy pick up line I've ever experienced. Granted is was around 5PM so it was a busy time but still. Staff were nice and I know they have so much to do but that line... I have no words. I was there for 45 mins. When you're not feeling well that can feel a lot longer. It is right next to an Urgent Care so it was convenient in that way. Big parking lot too. Good luck out there! read more

3 STARS - Meh, but I'll be back (thanks to coupons)! Confession: I'm a CVS addict. Between paper and digital coupons, I keep coming back. Am I actually saving money? Debatable, but it feels like it when I see the "you saved" totals. Experience: * CVS feels like a scavenger hunt - sometimes great deals, sometime not * I never leave empty-handed, even when I plan to * Parking and entry can be tricky if you're not familiar with the area * Inside is typical CVS - not very clean or organized, a bit cramped * There's usually a checkout line; I stick to self-checkout and get out in about 10 minutes * Pharmacy seems to always have complaints and staff never seem happy. That's unfortunate. * I usually grab basics and keep it quick: snacks, drinks, household items, vitamins, self-care essentials Pros: * Coupons and rewards program * Decent prices on vitamins and essentials - love how you can also use coupons for extra savings * Self-checkout is usually quick unless it gives you a hard time. Cons: * This location had limited spaces for parking * Not the cleanest or most organized * Long checkout lines since they always seem to be short-staffed * Employees seem disengaged Final thoughts: Not the best CVS, but it gets the job done. It was stocked with my basics and I was in and out quickly. I'll be back if I'm in the area because well it's CVS. Fun fact: CVS stands for Consumer Value Stores - just discovered that today read more

Extremely disappointing experience at this CVS pharmacy. I was in line before 1:30 PM, along with several other customers, when the pharmacy staff abruptly announced they were closing for lunch and would no longer take anyone else--without any prior warning or communication. There was no cutoff mentioned ahead of time--just a cold "it's 1:30, we're closed." After all of us customers in line voiced our complaints, they made exceptions for two people but ignored the rest of us who had also been waiting in line before the cutoff. When I asked to speak to the branch manager, the pharmacy staff claimed they didn't even know who that was. Eventually, they pointed me to the manager on duty, who did nothing helpful except say she would "speak to the pharmacy staff and manager." No accountability, no solution--just a circle of blame avoidance. Do not get your prescription filled here. read more

Do not go here: I informed CVS almost a month ago that I was switching pharmacies. Also, my new pharmacy contacted them in order to obtain my prescription orders. However, CVS continues to fill my prescriptions, but they don't inform me when a prescription is ready. Today I learned that my new pharmacy is currently unable to fill a prescription that I am now out of, because CVS filled the prescription but not inform me that it's ready. And my insurance company will not pay for two prescriptions. Also, without notice or consent, one of my prescriptions was suddenly being filled by a different CVS location. When I asked why, I was never given an answer. read more

Come on, guys! So you've been my pharmacy and my go to medicine shop for 10 years. I can't believe how many times I bought expired products from this establishment. Never and I mean never buy wine from here . It will always be spoiled and sour and absolutely nasty. Specifically don't stop here to buy a bottle for somebody when you're on your way to their house for a visit. Someone needs to help you with proper storage for your items. Tea should not be sold as expired. Chocolate should not be $8 and all moldy inside. Why is something that is usually $5 $18 there?! We are moving. Our last time was today. No more wasting my money on sour wine and expired foods. ​ read more

Stood in line for 10 minutes and then told to stand in another line. Waited for 20 minutes for the answer that I should try another pharmacy. Thank you for wasting 30 minutes of my life. read more

Worst service ever. Pharmacy sucks. Not helpful, they obviously don't like to work I guess. Cvs is the last pharmacy to choose from tbh..

Decided to get a second COVID booster, and checked for appointments on the Internet. CVS at 691 Third Avenue came up, and I made an appointment for 10 AM. I have never been in this store, and found its placement on the lot to be quite interesting. It does not face Third Avenue, instead is perpendicular to it. It would difficult to find this store, but for the signage. Walking up to the pharmacy counter, I was greeted promptly at 10 AM by Aimee Trammell, the registered pharmacist who would administer the injection. She administered it professionally and painlessly. There is a required 15 or 20 minute waiting period, so I cooled my heels in the same chair where the injection was administered. I would have just left early, but Aimee had possession of my vax card, and gave it back to me at the completion of the waiting period. No side effects, just a slightly tender left deltoid. It was a very efficient way to get a booster shot. I may come back here in December when the new protein-based vaccines are released. read more

0 stars if i could. horrible people waiting in line and someone brought in Starbucks while people are waiting for their medicines and everyone in pharmacy ran to get it. really? running for a sugary drink while people are waiting are you guys dumb?? Can they do something about the pharamacy? The man in a white robe today with grey hair was so rude. it was so unorganized and to add onto it dumb. read more

Val could really work on his customer service skills, specifically if he's working in the pharmacy. I arrived at this location to pick up my Mom's prescription. I wasn't sure how many were ready, while he had one on the counter. He seemed to be looking for more. After 5 minutes I asked if he was looking for more or what was going on. He said "I can't find (medication name), did you want it?" You'd think that's probably such an unnecessary, disrespectful, and stupid question to ask someone if that medication was prescribed to them. My response was "if it was prescribed to her, I'm sure she needs it." He continued to respond with sass and says "im just asking." He looked for a medication in the same spot he had originally looked, just didn't look close enough the first time around. It took him over 10-15 minutes to finally ask for help, even after his coworkers were able to get rid of the long line and were already working on stocking new medication on the shelves. It also wouldn't hurt to smile, everyone there besides the actual pharmacist looked so unhappy. read more

I'm giving 1 star for the actual CVS staff. They're very nice and engaging. The pharmacy staff has the most awful customer service ever! I come to pick up my prescription and the girl (who worked the "pick up" counter today at 10:30am) had a terrible attitude. Wow. Like, cutting me off. So short. Not answering my questions thoroughly. So much so, I need to call the pharmacist over to ask. This is gross. I will also be complaining to their management. Also, will never have my prescriptions sent to this location again. Fix your pharmacy techs customer service skills as soon as possible or you will lose more customers for sure. read more

I've been using CVS on 3rd as my pharmacy for several years now. They're generally busy and disorganized, but it's the most convenient from my house. Today I went to fill my prescription and I was quoted 10 min, so I decided to wait. 40 min later I still had not been called! I asked what was going on and they told me "there was an issue so we placed a call to your doctor and have been waiting to hear back." I thanked them for not letting me know 40 min ago, and walked out. I'm over this mess of a pharmacy.. read more

I personally hate giving bad reviews, but I had to just say this. The person who answered the phone was extremely rude. Although they weren't close to closing, she seemed more interested in closing on time than answering my questions or even listening to what I was requesting. read more

It's where l get my meds! (Pharmacy). Although, sometimes they don't have the medication needed. Was told by a medical professional, that order ahead of time and DO NOT RELY on the auto-refill. Especially, if YOU ARE DOWN to your last few pills..... read more

I didn't think they could get any worse, and they proved me wrong. I have requested no auto refills and just found two prescriptions they auto filled, including one for around $240.00. I tried to call them only to find they are no longer answering the phones. You have to leave a message and pray they call you back. I tried to use their app for delivery, but the prescriptions are set up for pickup only. I'm disabled and going to the actual store is difficult for me. I don't understand why they make it so difficult for their customers. I can't change pharmacies because my insurance is tied to this chain. I've called CVS Corporate before and got absolutely no assistance. read more

Jocelyn was very unready when approached the counter she was very confused and very unprepared to help customers with pick up . She was a bit rude and uncaring towards us . She needs to have better perspective dealing with people - and an understanding if a person doesn't have a phone number to call her supervisor or be trained to not take it out on people she don't have the right tools to help people . read more

Haven't shopped here during COVID until today. They have 2 self-scan checkouts which is super convenient, the only downfall is it does not take cash or give cash back. It does not appear to be utilized much at this location... they've had it for a while now and it is always empty with a line for the cashier. I love the concept personally. Don't have an issue with coupons on the CVS app, as it asks if I want to use my ECB and automatically takes off my app coupons. The staff was stocking during the time of my visit, which was nice... they were out of a few items that I had to adjust but overall still a very clean, friendly store to shop at. Just becareful if you are coming in the front off of 3rd Avenue, the entrance dip has gotten worse and it will get you if you are not expecting it. read more

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Pharmacy hours and store hours are different. Pharmacy is open 8-8 M-F and closed from 12:30-1 for lunch. Saturday 9-6 closed 12:30-1 for lunch. And Sunday10-6 closed 12:30-1 for lunch. If you need a actual 24 hour pharmacy the cvs on plaza blvd is open 24 hours for you parents that need medication at 2am for a sick child read more

If you like to wait 3-5 hrs when they say 30 min. This is the place for you . This place is always slow when victor isn't there that one gold star I'm giving them is for him read more

I went in yesterday with my daughter to print some pictures. We were having some trouble with scanner and I couldn't find someone available to help. It was very busy and finally cashier said she'd call someone to help me. My God was it worth the wait! Alex came, so calmly and helped me when I was seriously about to give up. He was the kindest nicest employee I have encountered in a very very long time. CVS you have a gem there. Alex truly made our experience amazing!!!! I will forever be grateful read more

Every early morning, longstanding patronizing customer to CVS's 691 Third Avenue location should expect to be welcomed with EQUANIMITY - which we were not afforded this beautiful morning. Perhaps, Cesar, this morning's manager, actively practices ageism or he simply profiled my friend and I based upon what we look like. Either way, this particular quasi-manager has been unwelcoming and unfriendly since the day he arrived at this location. Cesar would immensely benefit from taking a workshop in customer service etiqutte due to his grievous lack of tactful customer service attributes and skills. Furthermore, what transpired during check-out will illustrate Cesar's blatant lack of respect toward two longstanding paying senior citizen customers. I noticed .19 cents of loose change in front of me on the counter and decided to use .03 cents toward my payment. Cesar said nothing. My friend who was busily engaged in reading her novel, obliged me as she handed .03 cents and then scooped up the remaining .16 cents to which Cesar immediately responded that that change was to be left there for other needy customers, SUCH AS OURSELVES, to use. This appalling retort was maliciously meant by Cesar to humiliate and is not to be tolerated by any CVS employee. After all, it is common knowledge that CVS is not in the practice of displaying "loose change" trays. Incidentally, my friend and I have left loose change many times at this CVS location which has been promptly placed in the register. Consequently, for this purpose, I advised Cesar he might want to invest in a "loose change" tray which he could keep within easy reach of any paying customer as Cesar had so adamantly made clear to us. Truth be told, Cesar did not realize change had been left there until our transaction took place. CVS does not need to alienate customers due to a seemingly disgruntled employee such as Cesar. Sincerely, Your Neighborhood Senior Citizen Watchdog read more

Hello. As I previously mentioned, this CVS establishment once again has failed to represent it's owners and affiliates well. During my visit today, it suddenly became apparent to me that perhaps the primary problem at this location is a manifest lack of employee leadership and accountability which deleteriously impacts and erodes employee morale. Seemingly, what some of your employees only care about and want is a paycheck. Our clerk today, who happens to be an older woman, whom I have always had good rapport with, failed miserably in courteously informing and reminding loyal customers, many of whom are senior citizens, about CVS's distribution of certified government masks. Have your employees been provided relevant training? Apparently not. How can these specific employees I have referred to knowingly neglect to distribute these government issued masks when they're conspicuously stacked behind the check-out clerks in large boxes? Our community has a right to be kept informed and safe especially since CVS has voluntarily chosen to participate in this vital program due to being located in a highly impacted area by the still uncurtailed pandemic. Therefore, the message conveyed by today's check-out clerk was, ultimately, that if people don't ask for the masks then that means that because you are uninformed, you do not receive one. Where is the logic? I cannot subscribe to the belief that government regulations actually stipulate that masks are not to be distributed to those customers who do not request them and thereby, unfortunately, cannot receive the masks that they are rightfully entitled to due to their own ignorance. This is preponderously inconceivable to me. Again, I was appalled with CVS's customer service at the 691 Third Avenue location and would suggest that these nameless individuals who have been the impetus of my grievances be held accountable and, if necessary, replaced with competent individuals. In closing, CVS employees ought to ensure that everybody entering the store needs to walk out with their set of masks. Come on! CVS should provide a service not a disservice to patrons many of whom are elderly. Seriously, if it had not been for the fact that I witnessed every customer in line ahead of me walk out uninformed about CVS's participation in the government's distribution of masks program and sans masks I would not be having this conversation. Certain of your employees have profoundly and truly disappointed me. Remember, my grievance is meant to solely improve conditions at my community's CVS. Come on, it's time to show your customers due respect and yourselves! Sincerely, Your Loyal Neighborhood Senior Citizen Watchdog read more

I was promised my medication would be available by 2pm today. From the only guy that works there, the Asian dude. Show up at 6pm and nothing is in the system. The girl that helped me, was adamant that nothing was ready, and instead or arguing I went home. I need this medication. I call in and explain what was promised to me. All of a sudden she find the prescription in the system? Fuck you chula cvc. Their pharmacist (not the girl that helped me or the guy) is a piece of shit lazy wombat. read more

As a loyal long-term senior citizen CVS customer of the 691 Third Avenue Chula Vista location, I cannot believe that I have been told repeatedly over the past several weeks that their restrooms have been out of commission due to the overflow usage from the closed down CVS Chula Vista mall. The majority of your clientele consists of the disabled and senior citizens suffering from ailments who can obtain relief from OTC items. After all, CVS touts itself as a readily accessible over the counter facility/pharmacy that provides reliable access to essential OTC medications. read more

EVERYTIME, i try to do something at this pharmacy, BAD NEWS. All these people have to do is put little pills in little bottles. HOW could this be soooo hard?? AND..they get paid really well for what they are doing, or, are supposed to be doing. Incompetance and privilege run rampant at this pharmacy. They will blow you off with bad information, (oh, just call back tomorrow, the pharmacist will be here then)(so I call back tomorrow) (Oh, I am sorry the pharmacist is not in today)(??) I am going to change pharmacys. AND.. they ALWAYS screw up my son's prescriptions, and try to UPSELL you on stuff you dont need. and dont even TRY to get an appointment for a covid shot, its like, they dont want to do it! hint hint, they get paid REALLY WELL for covid shots. BADLY mismanaged business. read more

Leonardo is the worst at customer service. Even with a full team behind him, he still can't ask for help. This pharmacy was full today with customers as well as staff. No one is communicating. Everyone is running in one direction or another. Leonardo didn't want to take the time to listen to my questions. he just told me to go to drop off. I was trying to explain to him they called my husband from this store and it's ready. He told the trainee, " I guess she doesn't want help." And tried to walk away. I raised my voice, and i got everyone's attention. Once a pharmacist took me to the side and informed me there was nothing they could do, I demanded they check again. You guys from this store called us saying it's ready and time after time I come in same day and no medication. I hear the same thing from them every week. Just don't call or text us saying it's ready if it's not. I have to find parking in a parking lot that is being taken over from the medical building across the street. Then come in and wait in a 30-minute line to be told you guys were wrong. Well, guess what? I got my husbands medication. It was in the back of the fridge. The one they called about. The one they said they didn't have anymore. The one the kid said I didn't want help with. But since I was yelling at this point, I guess the pharmacist decided to let me have the medication to get me out of there. This place is shady keeping medication to the side. Maybe they favor certain customers and let them have it before others since there is a shortage. But that's my opinion, and that's how they made it seem like. read more

The " Pharmacist " PUNITA is very rude .. she didn't fill my wife's scrip for the reason of she wanted to know why my wife was on a certain Medications . Her wards " I don't feel comfortable filling her these prescriptions" knowing my wife has been on same one for a few years now . She had us wait all day to tell us she wasn't able to speak to the Doctor to find out for herself what my wife is diagnosed with. .. " miss PUNITA " played control and thinks she is a Doctor .. i'm pretty sure my wife's Doctor knows exactly what she is prescribing for my Wife . The one Star is for Victor whom isn't there any longer ( he was the best ) .. also Let me add you call you will stay on hold up to 30 minutes plus minutes If you need to speak to anyone in the pharmacy. Not returning there too many issues since " Pharmacist PUNITA " has been working there . read more

Ever since the CVS in the Chula Vista mall closed and the merge happened to this location it has been terrible. They employee unknowledgeable staff that doesn't know what they are doing. On top of that it is always busy, no matter what time of the day you go, it's always a long wait. They are unorganized, and rude. Both my parents are up there in age therefore take a lot of medicines for different health issues. My parents are both Spanish speaking only, therefore I am always the one making phone calls and checking on their prescription status. Pharmacists are always rushing and the pharmacy tech / people at the counter are always rude. It's not just one of the front counter person, it's all of them. If you happen to address their un professionalism they will deliberately give you attitude right back - whether over the phone or in person. I hate this CVS. It's always dirty and messy. I miss the Chula Vista mall location. P.S. make sure you check they give you the correct prescription, or all of it. On multiple occasions I have been given different patients medication as well as not all of the medicine "ready for pickup". read more

Apparently, answering the phone is not a high priority for this location. Never have I successfully been able to speak to a human at the pharmacy when calling. NEVER. I've waited hours to no avail. What is the point of having a telephone if you aren't going to answer it? read more

My absolute favorite CVS!! All the morning staff and manager are super friendly and helpful.. this is my go to CVS because they are very patient with me when I'm couponing. A lot of other CVS I go to I feel nervous to even ask any of the staff questions because they all seem annoyed.. but not here! I feel very comfortable here. Everyone here knows their stuff. I appreciate you all! Thank you! See you guys later read more

The gentleman working was more interested in being In my personal space. I asked for a bag and he stood within a foot of me and just watched me as if I were going to steal. Maybe you should have more in depth training with you employees but I find the whole encounter I had today was uncomfortable and insulting. read more

There's huge lack of respect and professionalism at this Pharmacy. Basically my medicine started to run out so my doctor send a new prescription so that I could get my medicines. I called to pick up my prescription medicines but a person at the Pharmacy, I don't know if it was the Pharmacist started questioning as of why my medicine had run out. I don't think I should be explaining my symptoms to the people that work at CVS , I already explained that to my doctor and that's why he gave me a new prescription. CVS you aren't doctors and you don't know the medical conditions of your costumers. It sucks that I still don't have my prescription medicine just because the employees at the CVS pharmacy want to play doctors. Anybody knows the corporate number for CVS ? Seriously, these guys are totally unprofessional, they even like gossiping about their costumers. read more

It's December 27th 8:30 PM me and my wife just walked into CVS to buy some batteries and this young girl at the cashier who took care of us was absolutely awful she makes medusa look like Pick N Save no customer service as sow ever and rude, management should learn how to hire better employees. read more

Too busy gossiping about their last pharmacy customer to notice the next customer. Then when they call you to pick up, they still make you wait at the counter. read more

Super understaffed. Very slow service. Not the employee's fault but I have been waiting for 2 hours to get a prescription and 25 minutes at the counter. All because there is only 2 people work. What is the point of them moving to such a nice new build of the service is going to suck! read more

Horrible customer service. Prescriptions faxed over several hours before I arrived to pick them up. Still sitting on fax machine when I arrived. No apology from pharmacy tech - not even an offer to fill them ASAP. read more

I regret transferring my prescriptions over to this cvs location. Service at the pharmacy is horrible. Customer service needs major attention. After waiting 9 min to speak to someone , I spoke to Victor at the pharmacy and he was so rude. He Was of no help and attitude was all wrong. My son heard what he said and even he said that what Victor said really rude. I will be contacting cvs Corporate office. Zero stars for him. read more

Love the new store store, but the pharmacy still SUCKS.. they called to tell you rx was ready 2 days ago,I get there and it's been put back on the shelf.. they won't give me the rx cause they close in 5 min.. I'm transferring my entire families rx to another pharmacy.. this is ridiculous.. stay away from this pharmacy.. read more

Never a long line to pick up my meds!!! The entire staff at this store is friendly and helpful.