The staff are nice and helpful. The pharmacy staff especially. Be aware that the morning pharmacist goes to lunch some time around 11-1 so if you have a medicine that requires a pharmacist, you will have to wait till they get back. The stock is lacking with a lot of empty shelves. I come here regularly. read more

Rite Aid - Lack of stock in the store... - Drugstores Near Me - Chula Vista, California

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We were so excited to get thrifty ice cream because I mean we grew up with it. We were excited that they had all the tubs full when we got there. We got served and well It was soft because i think they were new which we understand. But when we got to the car we noticed they jipped us and didnt even fill the whole cone so it was disappointing. read more

Rite Aid - Drugstores Near Me - Chula Vista, California

Use to be the go to place for ice cream but sadly this location is closing in July. The pharmacy employees were always very helpful. read more

We haven't had Thrifty's in a long while My niece was visiting so we were a hunt a small desk And after it being hot I wanted to treat to Ice Cream So she didn't want paletas Thrifty's was the place. We waited but that was fine only 2 cashiers And person who help us had to tell a customer I'am sorry they've been waiting for a while And we were. I was glad something was said I thanked the her. She was nice, quick and she had a system First many scoops 2 each scoops Pistachio Pecan Pralines Then Cheese Cake flavor's Coconut Pineapple We had out Ice Cream cups and we were off It's was hot day so by the I got home it was melting read more

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This location is rarely stocked. I've gone a few times for basic things and are not found. Many of their shelves are literally empty. I understand the company is going through some things, but maybe they should consolidate some of their shelves so that they look fuller. There's usually just like one employee working so it's hard to ask for help if you're looking for something specific. I gave them 2 stars because I can sometimes pick up my meds from their pharmacy and like the convenience of close proximity read more

This review is for the ice cream! I love the Rite Aid's where they have the ice cream section because I love thrifty ice cream and it's such a great dessert after having a meal if you're near a Rite Aid! Lol read more

Rite Aid - Mint chip - Drugstores Near Me - Chula Vista, California

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Came here just to get some Thrifty's icecream. Store was busy.. lots of flavors to choose from.

Can I just tell you how much smack I've talked about pharmacists and pharmacy workers in my life? Nothing for nothing but in general I view them as slow, not very helpful, not very nice etc and that has been my lifelong experience. But oh how much I love this one guy at this rite aid! I think his name is Ermillio (I'm HORRIBLE with names-fully my fault not his) but he has glasses and he is usually there when I go in the late afternoon. Omg I love this guy! He is SO helpful, SO fast, SO thoughtful, SO smart...I could go on and on. Again I know it doesn't mean much but in my world it's pretty ironic how epic I think he is. He should train every pharmacist everywhere all the time lol. Whatever he makes it's not enough-he is such a treasure and I'm so happy and grateful that he works at my local rite aid. Just saying read more

This location pharmacy deserves more than 5 stars for their dedication to help me transfer my sons meds from CVS. The female and male staff the only 2 on shift went beyond the scope of their duties to assist with the terrible service from CVS. The staff went to extent to call from multiple lines waited 40min with no response. Then I called pharmacy CVS then suddenly a staff member answers. The pharmacist then took over with my permission then CVS placed them on another 15min hold. The medication I needed for my kid was urgent and these 2 pharmacist made it happen to provide my child his medication before closing time at 9pm. They were so patient to get that transfer request and didn't give up or showed any frustration at all they kept a positive hopeful attitude. I am beyond words of gratitude and appreciation with the customer service at the pharmacy. Highly recommend this location for you're future refills and prescriptions. read more

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Had shitty service from the girl in the ice cream department. Served us ice cream and had it spilling all over . Not my problem she's 45 or 50 working at a Rite Aid read more

I love this pharmacy! The staff are always very helpful and kind. They work hard to ensure your prescriptions are done in a timely manner and are always available for consultation. They rarely have lines to pick up. It's located in an easy spot right off of the 805 and you can easily stop, get a Starbucks or Mc Donald's nearby and head back on the road. Overall though it's the staff that makes all the difference--they greet you when you walk in and are kind. * Also it should be noted that I drive an hour from Ensenada to get my prescriptions and the pharmacy always makes sure to bundle my prescriptions so I may pick them up all at the same time. read more

Came in here this past weekend in the hopes of finding a few (hard to find) household utilities, during this pandemic. I was greeted with a smile and a welcome upon entering the store which is sadly rare to come across now a days. The store was very well maintained, and I was easily able to find everything on my list. Every member of staff I encountered throughout the store seemed to be on their game but doing so in a positive way. Very professional and peaceful experience, which was rare to encounter at any store prior to COVID-19, let alone during a crisis! Kudos to store management and to Rite-Aid as a whole, to maintain discipline and character during these times. I hadn't been to this Rite-Aid in years but will definitely be spreading the word about how smooth of an experience I had, with friends and family. Thank you. read more

Came in to get a passport photo. Waited a moment at the photo center before going up front to ask for help. I was informed they don't do them anymore. Funny, they had the screen and sign advertising passport photos. If you're going to lie, maybe you should remove the evidence of said lie. read more

When I need a fix of wine + ice cream this is my go to place. They have the thrifty's ice cream that I grew up loving and a bottle of apothic red.... my go to wine. Beer selection is meh but hey I'm not here for beer if I am here! The people here are always friendly and smiling, I love how they refrain from judging when I pony up to the register with ice cream, chocolate and wine..... I should throw in some batteries and a cat fancy magazine to get them to giggle one day. I also hit the local rite aid when the boy needs something for school and he "forgot" to tell me till ohhhh about 9pm the night before. Luckily Rite aid is close enough and usually carries the school supplies the boy is looking for. Thanks Rite aid for making my life a little easier! read more

The service here is mutual nothing that makes any of the employees stand out never felt any of that "oh wow shes really nice" Feeling. I always expect that because thats the type of cashier i am, treat people how you would want to be treated but whatever feels like chula vista is loosing kindness these days. But i come shop here often and i don't know but everytime i end up waiting at LEAST 10 minutes for service at the ice cream counter. The poor girl at the front register was backed up and called on the speaker fone and nobody came out to help her. Rite aid please step up your game!!! Your ice cream is great please don't lose me as a customer people don't like to wait for long periods of time!!! read more

Rite Aid - Its so hot today!!! Babygirl treated us with ice cream - Drugstores Near Me - Chula Vista, California

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It's Saturday afternoon and there is one person working in the pharmacy. You can see she is really busy but totally unfazed. Instead of doing the bare minum to push me through, she actually went the extra mile to help me find a Rite Aid that had my prescription available today, calling multiple and confirming one that does. Way better customer service than you get at most places day-to-day. This was highly appreciated so I wanted to give a shout out. Thank you Annia! read more

THIS IS ONLY FOR THIRFTYS ICE CREAM! I would travel miles just to taste that sweet sweet taste of thriftys ice cream! Some selected rite aids have them and some just sell the products. I recommend medieval maddens and chocolate brownie! For kids they have cotton candy flavor ice cream that my niece is addicted to! read more

Rite Aid - Drugstores Near Me - Chula Vista, California

I have been coming here for ever and tonight the assistant manager Julia was extremely rude to my dad and I after waiting around 10-15 ti get helped for ice cream and was very rude. I took a picture at the surveillance camera to show that the store was empty and she was taking too long. She asked me to delete the photo and wanted to go through my photos. This happened at around 9pm. I am appalled at the attitude and the way she wanted my own personal phone. read more

4 stars for thrifty ice cream. Negative 2 starts for the pharmacy. Very slow. Now got told when my dr sends in a prescription I have yo tell them to fill it. Then 2 hours!! Wtf. Costco fills when they get it from dr. Super super slow place. read more

Have been going to this Rite Aid for quite some time now and I finally decided to write a review because management has been handling this COVID-19 situation extremely well, going above and beyond to keep their store clean (as per usual). The staff is always friendly and very helpful everyone seems to get along quite well. The manager always treats her employees with respect which is another thing that has kept me going back to this specific store. Will continue to shop here as always (: read more

Nice store but don't like the fact I can't get a ice cream scoop at night. Other rite aids let me purchase one before they close but this place stops a lot earlier. 2 stars because it's nice but just disappointing. read more

Tiffani that cashier was so sweet and enthusiastic her smile just brighten my day. I wanted to let rite aid know they choose a great person to work here . I definitely think she would be a great manger with how she greets everyone and smiles . Definitely feel her genuine care and love for her job !!! I'm from out of town and only wish my city had nice people like her !!! read more

Thank you Melissa the pharmacist for your kindness and excellent customer service. You truly made our experience quick and pain free.

This was my first experience with this pharmacy. My sons medication needed a refill but he was visiting his dad. Jasmine, assured me that it would be no problem for her to obtain the order from the other Rite Aid and refill it. We also had a glitch because it was a bit early for the refill. However, Jasmine took care of it and I could tell that she was a person that goes the extra mile for her customers! It really relieved a lot of anxiety and extra phone calls back and forth from pharmacy to doctor....etc Thank you Jasmine and thank you Rite Aid for such a great pharmaceutical experience!!!!!!!!! read more

Always time for a little quickie... Not that kind of quickie... hahaha! I had no intention to shop and look around. This was strictly an in & out, grab & go, quick stop for some batteries. Aiight, you know what I mean... To my surprise, there was a deal that worked perfectly... "Cha-ching, score!" Buy one & get the 2nd for "free." (16pk of AA batteries "Rite Aid brand" for $9.99) Although, it was a busy time of the day... Two cashiers were timely and efficient. My wait as minimal. Kudos to Rite Aid and staff, at least, during this visit... I'll be back! read more

Horrible customer service and long lines. I wish i took down the lady's name but she refused to help me.

I need a notebook and a pencil for home use and to take notes for my language lessons. I remember Rite Aid had a section for household items. So, off I am to Rite Aid on Canyon Plaza, Telegraph Canyon road. I found by chance their notebook has a special, buy one get the second one free. And, they also have the same deal for the pack of two mechanical pencil. Now, I have two notebooks for $2.59 and four pencils for $2.69 which includes replacement leads. Is this my lucky day or what? By the way, they also sell ice cream here. The lady on the registry is very helpful. Lots of parking and the place is well maintained. read more

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By far the best rite aid in town, staff is always so friendly and polite. Store seems to be very well stocked and clean. Management takes care of any concerns with such detail and professionalism. read more

I took my son kayaking at the caves in LA Jolla, it was an amazing trip. My phone is not water proof so I bought water proof cameras and took a bunch of pictures for him to remember this trip with his dad. I filled out the forms and left them in Rite Aids hands. I get a call saying my photos are ready, and when I get there it's some grey hairs trip to the Bahamas in my envelope. The Rite Aid employee says it's ok I'll track it with the number on the negatives, I said how do you plan to do that when the number on the negatives matches the number on my envelope. I have to explain to this guy how those numbers work, and show him that my envelope was torn and retaped and his only chance of finding my pictures is if they are in her envelope by some chance and she says something. I'm now hoping her alzheimers has not kicked in and she remembers she has pictures or answers her landline if they call before 7PM. This sucks. I want to update this review (from 1 to 3 star): The store manager went out of her way to help me after finally hearing about my problem. It took way too much effort on my end to get to this point, but that said once she did hear about it and become engaged she was helpful, fixed the situation by finding my pictures in the the hundreds of envelopes they have and was very prompt with communication. Thank you so much, you are an asset to Rite Aid for sure. read more

Short ice cream line. :) You would think that I would have been seduced to higher end, more delectable fare of the frozen ware, but alas no. Good old fashioned, triple scoop on sugar cone is about as good as it gets for me. Maybe it's nostalgia, but it congers up memories of simpler times. And the pure easy happiness of just three scoops of your favorite flavors all for under the cost of a kings ransom. Oh yeah, they sell other stuff too. read more

I only come here for the Thrifty's Ice Cream!!! I remember eating at Thrifty's when I was little.. ahh memories.. (: My favorite is their mocha almond fudge!! I also like chocolate malted crunch & chocolate! read more

I come here for ice cream after eating pho a few stores down. Pistachio is my shit! Also, if you use your Rite-Aid rewards card everytime you buy something, you get credit to use towards your next purchase. read more

There's only one reason why I come to Rite Aid for, and that's for the Thrifty's ice cream. Mint N Chip double scoop on a cone. read more

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I seriously live 5 minutes away walking distance. If I cant get my Oasis Icecream Parlor or Pappalecco icecream/gelato fix. I go here. Yummy Chocolate Malted Crunch and Mint N Chip. SO GOOD! I always thought it was funny how a place like Rite-aid served yummy desserts. Too bad its not 75 cents per scoop like 10 years ago. Times changed, $1.50 per scoop. OUCH read more

part 2 of THREATENED And PROFILED He asks who was next and signalled for the spanish guy who pobably just walked up maybe 20 seconds and begins servicing the other mexican. Now, it wasnt a problem until the customer showed no regard for our presence in a nasty way, so words were exchanged. The problem could of been avoided easily if he could of just used a little diplomacy, customer service and most importantly a little devotion to the policies Core Values and Mission Statement written in the company manual posted on their website. Me and my husband continued to wait for probably 2 minutes more and then we left the store. The confrontation carried on more than just in the store as my husband and I were at least a block away we were intimidated and called all kinds of racial words starting with N. We were HARASSED and also THREATENED we were also FOLLOWED and were were also RACIALLY PROFILED. THIS HAS TO STOP! AND IT MUST STOP TODAY!!!!!!! Now, we know that if we say and condition ourselves with the fixing of lips uttering social engineered statements such as racism doesn't exist, you must then further examine what goes on in the neighborhood Rite Aid and not allow the acts of these types of people that make unnecessary situations out of pure hatred not be allowed to spread their wickedness. The OUR CORE VALUES-THE PRINCIPLE S THAT GUIDE US statement says" WE CREATE UNMATCHED LEVELS OF LOYALTY THROUGH OUR ASSOCIATES BY BEING PASSIONATELY COMMITTED TO OUR CUSTOMERS AND ALL WE SERVE. This negligence for company policy could of really had a bad ending my husband is has ptsd bipolarmanic and is on alot of medication, with simple things like this he's gonna be unstable for at least a week. This cashier in question must've not studied with thorough understanding his responsibly the not allow his personal beliefs and behaviors to reflect and potentially cause someone harm on a job site. The workers at this paticular store location on Telegraph Canyon Road Chula Vista, Ca 91910 are to somewhat of a degree great workers. My family goes to this store at least 5 times a week for water medicine ect. I live in the proximity of the establishment. I was a regular patron with this establishment prior to this situation. read more

Worst customer service. Having recently relocated I tried to transfer from walgreens to my near by Rite Aid....entirely regret it. The Pharmacist Heather may know her drugs but she needs to be trained at customer service. Also, the staff person who initially helped me had no concern about my private information by repeating my personal info at a high volume level where others could possibly hear....not very professional at all! I'm switching back to walgreens as i would rather drive a little further for care and professionalism than deal with this on a regular basis.... read more

The staff was friendly , they greeted me as soon as I walked in. I was surprised how organized things were.

I swear every time I come here everyone is always super nice, but again I had to run into the Cindy lady, I literally bought a couple of items.. also some shampoo and conditioner, she straight up opened my hair shampoo bottle right in front of me just to smell it instead of asking me if she could take a whiff of it, its like opening someone's ice cream container to lick the top just to see what's it's like, like you just don't do that read more

Great store and great customer service. Definitely gained a customer. The ice cream is to die for :)

When ever i come in i always find what im looking for. Associates and Manager are always friendly and very helpful. Great customer service.