It's never taken me longer than five minutes to connect with an employee over the phone. People give bad reviews for medications taking too long to fill, but they understand that that's how busy pharmacies work? There is no other place that's gonna somehow be faster and better unless you go somewhere that isn't populated, Chandler/Gilbert is one of tha fastest developing areas in the states, stuff is gonna have longer lines in a booming community. This place takes care of me, I have called a couple times and let them know that I have an evening work meeting most nights and they were able to prioritize my prescription so I could pick it up in a timely manner. Just think, these people are the key to so many people getting their prescriptions, they deal with unstable and angry people sometimes right before turning to you to see how they can help, and they do a great job of not allowing a bad customer to determine how they treat the next person. I've read the reviews, especially the low score reviews, and if I could give those people their own personal reviews it would be "one out of five stars, no empathy for people on the job, complete lack of patience and awareness." This place is great, just remember it's a pharmacy surrounded by neighborhoods and families, no duh it's busy. read more

Genuinely the worst automated phone service ever. It is so hard to do literally anything. Please make an option to talk to a person immediately. I do not want to talk to a robot that doesn't understand anything I say. read more

I tried to contact the manager but there is no info to do this so I have to resort to a yelp review. I went in to buy some OTC allergy med which required me to pull a tab and purchase at the pharmacy. When it was my turn she informed me she needed to see an ID due to federal regulations (which of course I left in the car due to a quick stop on my way to the airport) I went and got it and zipped back in made my purchase which she put in a bag along with my receipt. On the way to the airport I pulled it out to take one and saw that it wasn't the Claritin I requested by giving her the card tag that clearly states what I needed. It wasn't even the same medication. With no time to go back, my husband took it back after dropping me off at the airport. When he went to do so they said it wasn't returnable. Really? You gave me the WRONG medication. If you gave me the wrong prescription I'm pretty sure you would exchange it for the right one. Fortunately I was able to buy some at the airport, no ID required... read more

The absolute worst automated system!!! You can't speak to a real person. After several attempts, and using the app I was still unsuccessful to get a prescription transferred. I called the actual front store and he refused to transfer me to the pharmacy and would only take a message. Headache especially when you're ill and need medication. read more

My family and I have been using this pharmacy for more than 10 years and have always had good experiences from text notifications to prescriptions being ready on time and helpful pharmacist/techs, have yet to have an unsatisfactory interaction. read more

The manager was super gossipy, as whenever we walked by he was talking with a clerk about somebody who was cheating on his wife. We went in to get flu shots and Covid updates. We set up the appointments online and had a 6:30 appointment slot to get them and all of the paperwork was done so we could just walk in and get the jab. We were early. Fast forward to 7:00 and we were still waiting. The pharmacist was clearly overworked and they were unquestionably understaffed. He was rocking a pretty sweet attitude as well, as he ripped apart customers who didn't understand the directions he was giving them due to a language barrier. Getting bitchy wasn't helping the situation any in my opinion but I guess he had just run out of patience for the day. read more

CVS Pharmacy - Drugstores Near Me - CHANDLER, Arizona

The inside is clean. It's a typical CVS. That's not the issue. The pharmacy however is AWFUL. Whether it's my antidepressant or my Accutane, they cannot get ANYTHING right. It's always wrong. They never have the order, or they forgot to fill it, or they're just being rude. Whenever I can switch to another place, I will! read more

Horrible pharmacy. They are very busy and do not refill prescriptions in a timely manner. I had medicine called in from my doctor on a Friday. I don't went in to pick it up on Saturday and they said they didn't have it on hand and would have it by Monday. Disappointed but I understood the situation. I came back Monday and it wasn't ready. I came back Tuesday. Not ready. I called Wednesday (had to save gas) and guess what? Not ready. By the following Saturday I called to have it transferred out due to the delay. The tech on the phone was less than helpful or apologetic. I hope when they're in need, they receive the same service they offered me. Perhaps that will change their empathy towards their patrons. The CVS 2 miles away filled it within 30mins. read more

I had a vaccination appointment for 8:40, went 10 mins late, and could not find anyone to help. I had to know the door; the lady had already canceled my appointment and she was rude. She was not ready to talk. I went to another location, and they were very accommodative and gave me an appointment and friendly staff at 4990 S Arizona Ave, Chandler, AZ 85248 read more

I've been going to this CVS for about 10 years. Pharmacy has always been great and with their txt to phone I've never had an issue picking up my Rx. The inside of the store has always been clean and the staff has been very helpful. read more

Short (kind of) and to the point....The pharmacy crew and pharmacist are and have been great. 20 years of coming here and always solid service. Yeah, bumps every so often, but that happens. Thumps up! Chandler Heights & Gilbert read more

Terrible place to go if you are sick. The Minute Clinic is awful! Elizabeth Erb is the attending Nurse Practitioner. She is rude, unprofessional and clinically uncaring toward her patients. She was rude to my wife and spoke to me with a condescending arrogant attitude and offered zero help or remedy for a sinus infection. Go anywhere else for help! read more

They need to improve EVERYTHING!! I have NEVER not had a problem with this pharmacy. They continually give me the wrong medication AND they send text alerts telling me the prescription is ready for pick up. Only to discover they don't even have it in stock!! I've given them a try for a year. They get worse every-time I go there!! Do Not use this place! read more

I've had consistent good experiences at this CVS. First off, they are always good about filling my prescriptions and one time they were struggling to get a refill from my doctor in New York and they were able to give me a couple days' worth to hold me over. I've also recently been to the minute clinic two times, once for a sinus infection and once for pink eye and both NPs there have been really helpful and friendly. Dr. Mona Kamal is especially wonderful, made me feel super comfortable, and answered all my questions. The wait can take a bit (2 hours) but if it's close to you it's easy enough to put your name and leave as they'll text you when it's your turn and you have 30 minutes to go. I'll continue to go as needed (but hopefully not too often). read more

I made an appointment for my booster over a week ago and I come in, it's about a 30+ minute drive from my house so when I arrive they can tell me they don't have the Moderna booster. I'll have to go to the minute clinic inside. Because my appointment wasn't with the clinic that had me waiting for an hour. Mind you they send me cancellation notifications after 4pm. Definitely do not recommend. If you can make your appointment with Walgreens or any other place. Very disappointing. I left work early for this appointment. read more

CVS Pharmacy - Cancellation notice after 4pm - Drugstores Near Me - CHANDLER, Arizona

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Prescriptions take more than 6 hours to fill....and still not ready when you go to pick it up. Average time to answer a call is 45 min if the robot doesn't work. Avg time to wait at window before acknowledged is 15 min. Hire some help for your staff! You obviously have the business to support it. read more

...if you want lazy people who have little desire to actually help a (who cares) paying customer/patient, keep getting all your pharmaceutical needs by the continuous revolving staff BEHIND the pill counter. Unprofessional, unethical, and loud with too many inconsistencies to name. I even called before I came. ask me if that helped?? What else are they NOT doing??!?! Lazy gets people sick! You are only as strong as your weakest link, Roman. Lying is included!!! SMH! We deserve better!! read more

They are extremely rude and take forever in the drive through. I don't recommend this place.

Waited for 20 minutes ... so slow unfriendly. I will not fill anymore of my prescriptions at this location!

Pharmacy staff unprofessional- pharmacist slammed the phone down and loudly exclaimed "how can people be that stupid" referring to a customer. Woman that helped me was rude. One tech was in the back talking about ammunition caliber sizes. One tech burped loudly. Like a bunch of kids acting like they have no manners or consideration for the customers. read more

They are expensive on their prescriptions and don't take discount cards that specifys their pharmacy does. My ins stopped using them as their prices have gone so high. They make some good deals with the drug companies but not with their customers! read more

I have always had a good experience with this pharmacy. Extremely courteous, will answer your questions if needed. I have more problems with my physician and their staff, faxing my prescriptions over. Takes days! Great pharmacy read more

The people are wonderful and are always there to help. You can pick up your prescriptions and have your Covid tests done with no hassle and get the result on time compared to other locations. read more

I went online and made an appointment for the minuteclinic. I went in and noticed how cold it was inside. I complained so hopefully they will fix that. I checked in at the kiosk as instructed. Pretty easy. The nurse practitioner Hilary then called me back for my appointment shortly thereafter. Once inside the room it is set up like a real doctor's office. Much warmer in there too. Hilary was very pleasant and asked me all sorts of questions. She then did a test and diagnosed me with the flu. She gave me Tamiflu. I decided to have it filled at this pharmacy location as well. Staff was friendly and quick to process my order. Only 10 minute wait for the Rx to get filled. Overall very happy with the service I was provided. Hilary stated she has been there for years, so should be no problem getting in with her again if need be. read more

CVS Pharmacy - Main entrance - Drugstores Near Me - CHANDLER, Arizona

This CVS is the worst. Our insurance made us start using CVS and I couldn't be more frustrated. Everytime I come here they are understaffed and lack any customer service skill set. They behave like they are doing me a favor not like I am a customer. The employees have no sense of urgency and zero customer service skills. I can only assume this is how they expected to behave because everyone I have encountered had acted the same way. I have to drive past the pharmacy that was good to me to get to the nearest CVS. Insult to Injury. read more

Pharmacists here have rocks in their heads; I've never had a smooth experience picking up my prescription, there's always something they can't figure out. Extremely frustrating read more

This pharmacy is in need of some customer service training. Waited in the prescription line for 10 min no one else there. We pushed the call button nothing. A car pulls up in the COVID testing line gets waited on right away but for a prescription pick up . When Laura the rude pharmacy tech finally waited on us said she thought we were on the phone with pharmacy which made no since read more

The virtual doctor is wonderful. You don't have to go in just have a virtual appointment and they are so easy and helpful.

This pharmacy has gone from bad to worse! They never have prescriptions ready in a reasonable amount of time. And I am being lenient due to stresses of Covid patients. Calling the pharmacy is worthless. I got 3 different answers when requesting the status of a prescription. Please save yourself the hassle of dealing with this pharmacy. read more

The absolute worst pharmacy I have ever used! They are overwhelmed. The staff is, for the most part rude and inept! It's impossible to reach them by phone. I have waited on hold for 25 minutes! I had to go all weekend without a medication because of their incompetent staff. There have been so many issues, I am transferring my rx's to another pharmacy. Heaven help the poor people that use that pharmacy!!! read more

If you planning to get tested for COVID 19 at CVS expect to wait more than 12 business days to even get your results. Took mine on July 18th and I am still waiting for my result. Chandler Gilbert Community College is doing drive up testing and results are in within 3-4 days. read more

Repeatedly unable to get prescriptions in a timely manner. Pediatrician send scrip are 3:00 and can't get filled before kid goes to bed. Another night with no meds read more

I have used this pharmacy for my monthly prescription refills for years with no problems. However, their tardiness in refilling prescriptions on auto fill is unacceptable. My prescriptions are still not ready for pick up 24 hours after auto fill date. The lines are ridiculous and nobody answers the phone. Obviously this is related to COVID but they need to step it up and extend their hours and hire more people. I have given them several opportunities to get their act together and I can't afford to continue to receive my prescriptions days after they were scheduled to be filled. Goodbye CVS :( read more

Every time I come to pick up a prescription I wait in the drive through for over 45 minutes it's terrible. I wouldn't ever come here if my insurance didn't make me. read more

We used to have good experiences with CVS in general, and this one. No more. First, do not call... they just ignore the phone. Literally. You can walk in and watch them, and the phone system keeps announcing "8 calls for pharmacy... nine calls for pharmacy..." and they ignore it. Can't even be bothered to change the message to say, "Do not sit on hold, we will never answer you." When I asked, they said, "Oh, we've lost some people." Yet they have as many working there as ever before. Second, they do not fill prescriptions until you show up. Doesn't matter what the texts or web site says... you think it's ready, go get in line, and hear "Oh, that'll be just another 30 minutes". We're out. Transferring all Rx to a local pharmacy that answers the phone and delivers. read more

How crap this is seriously the worst cvs. I have never met a lazier pharmacy staff. Definitely moving the scripts to another pharmacy

I hope people read these reviews as they are legit when it comes to dealing with this particular pharmacy. I was on hold for 45 minutes today, only to be disconnected. My husband went in out of frustration only to find the prescriptions they promised would be ready two hours earlier hadn't even been started. My husband said there were about 4 other people waiting, looking frustrated as well with their arms crossed. My husband was asked if he could come back in an hour for the prescriptions. He said no, you need to get them ready now. They obliged (which was appreciated, but doesn't negate the fact they weren't ready in the first place). The store manager was helpful in all this, but nonetheless, this pharmacy needs some serious work. I will not be filling here again. It's just too bad at this time. read more

Worst pharmacy I've ever gone to. Not friendly at all. My prescription was for a generic brand and when I picked it up it was filled incorrectly. Not only that I had to wait for 15 minutes in line to get to the cashier and let them know I'm picking up, but when I was finally helped, they said that the one I'm picking up cost $200! My prescription was for a generic brand...No sorry, no apology about anything...all they said was I had to wait for another 20-30 minutes if I want it refilled with the correct one. Ugh, horrible service!! read more

Have never had anything less than a far better than average experience with this location compared to other CVS or competitor locations across multiple states. In fact, given pandemic conditions and staffing challenges, this store has provided an essential service to the area with a high degree of quality. read more

Still waiting. Yawn ...the slowest group ever. Not a fan of this location. 3stars because they've never given me the wrong medication.