So I didn't know they close at 1:30 till two but I happen to be driving by to go to work after lunch. They sent me a text exactly at 1:30 that my prescription is ready. Why would you send me a text if you're closing don't bother sending the text that my prescription is ready. Send the text when you get back from lunch. read more

To get a prescription you need to sign in on a computer before anyone talks to you, I signed in on a computer somebody came over and I said I need to give my insurance information. You have to go to another computer,, I did sign back in had to wait for a person to come to talk to me they put my insurance information in. Called my name 15 minutes later I had to sign in on the computer again to get my medication. Absolutely ridiculous who wants to do this when you don't feel good. I will never go there again!!! read more

I have used many CVS pharmacies never a problem. I moved to Carmel NY and I can't believe all the mistakes and wrong prescriptions I have received!! Call many times, leave messages and never get a call back. Have been left without medications for days. I am a senior citizen and need to take my medication. Something has to be done to get this store up and running in a better way. read more

Pharmacy stepped it up! More people to help, quick, efficient and nice. Very happy with this location!

If I could give zero stars I would. The level of unprofessionalism I experienced at this CVS pharmacy was unbelievable and it was mainly because of two female employees behind the counter. Instead of treating customers with basic respect, they were rude, dismissive, and acted as if helping me was a burden.One of them rolled her eyes when I asked a simple question about my prescription and the other was openly gossiping about customers while people were standing right there waiting to be helped. It was uncomfortable and extremely unprofessional. When you go to a pharmacy you expect care accuracy and courtesy not attitude and disrespect. It's sad because CVS is a trusted brand but employees like these two ruin the entire experience. If management actually paid attention they'd realize how badly this reflects on the store. I'll be transferring my prescriptions elsewhere. read more

Been coming here since January- every month they are back ordered on my girlfriend's medication. Zero help from the pharmacist. More than one time the medication came in late after being back ordered but by the time they called us to come pickup the prescription has expired so they wouldn't give it to her. SEVERAL TIMES she has gone WITHOUT medication because of this pharmacy!! Absolutely ridiculous. read more

This is strictly for the pharmacy. I am unsure of how people who choose to work in customer service are also the same with a deep hatred for people. Having worked in retail, sales and with the public on many varying levels I can empathize with how difficult people can be. Add in that people are ill and I know that compounds the issue. However, when asked for a consult, the pharmacist should probably refrain from rolling her eyes and sighing with disdain, especially when she saw and vocalized it was my doctor's office who fumbled. I will be switching pharmacies as soon as I can. read more

If you can't find something at Riteaid across the street then go to this CVS. I always find the extras that I need there. Place is clean, bright, everyone is wearing a masks. This place is more expensive then Riteaid They have the self checkout which is nice but the cashiers are being lazy. Saw some guy get upset using the self check out and left his stuff on the counter. After he walked out the cashiers proceeded to talk about him which was rude but whatever. Guy with the long hair should tie his hair back to look more professional. read more

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Horrible service from the pharmacy. I have had multiple prescriptions sent to them and the turn over time is ridiculous. They never answer their phone either. You have better luck at rite aid or even shoprite. They send texts that say my prescription is ready but then when I come in to get them they said it's not even ready or that they don't have what I need. They need to get their act together. There's probably a staffing shortage or the work environment is really that bad that they can't keep employees. Don't go here, not worth your time read more

Most CVS pharmacies are ABSOLUTELY HORRIBLE!!! This one is average. Their drive-through is RARELY open. BUT .... I started going here because the CVS on East Lake Blvd in Mahopac is ABSOLUTELY HORRENDOUS!!! I'll review them on their page. I have A LOT to say about that Mahopac CVS!!! read more

I have been on hold for more than 15 mins, I'm currently still on hold writing this review. They need to get better at answering their phones. read more

CVS Pharmacy - Drugstores Near Me - Carmel, New York

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I came here with a friend, so she could find a secret Santa gift. I came for the ride and for a drink. I was happy with the drink selection and the line moved pretty quickly. I will come here again if I need anything. She was able to find a couple of things too. read more

The pharmacy staff are very nice and helpful. But not the guys in the front. Very very unprofessional. At my time there I witnessed these guys making the customers feel like they are being bothered. They even raise their voices. I started to use this store for my main pharmacy but due to the rudeness of the guys in the front I am being forced to use rite aid in Carmel on route 6. I will be updating this review with more detailed information soon. read more

The line in pharmacy is no joke. 10 -12 people waiting to pick up medication. People on the pharmacy counter are not nice read more

CVS Pharmacy - people shopping in a store - Drugstores Near Me - Carmel, New York

This is the most inefficient pharmacy. The wait times they quote for your prescription are inaccurate. Most of the staff in the pharmacy are rude and complacent. Today I stopped to pick up some prescriptions, one was ready and one was not. I was told that they needed an hour to process the second one. I ran other errands and returned to the drive through. I was asked to "LOOP" around because the script wasn't ready. With 5 cars in line behind me I was looking at another hour in line with my groceries in the car. After arguing with the attendant. I drove off. I stopped at the Rite Aid in Brewster, gave them my information and they had all my drugs transferred and the prescription ready in less than one hour. Do yourself a favor avoid the STRESS of doing business with them. read more

This cvs pharmacy is absolutely horrible, the fat guy that works as the pharmacy staff person is a grumpy uncaring associate that always has an attitude!!! Once I move I won't be going here anymore. Other then the pharmacy. Store is clean and non pharmacy staff is friendly. read more

CVS Pharmacy - The wait time it takes to answer the phone - Drugstores Near Me - Carmel, New York

Absolutely the worst business I have ever come across in my 50 years! the pharmacy staff and pharmacists are so rude, impatient and lazy! They will look at you and not even say" I will be with you in a minute or even and hello" the staff in the store and customer service are phenomenal hence my 1 star! I am and have been on hold with the pharmacy without speaking with anyone yet 40 min ABSOLUTELY DISGUSTING ! read more

"Many businesses are doing their best during covid." NOT TRUE FOR CVS. This pharmacy is a repeated nightmare. I sincerely feel like I am trapped in my own personal hell loop everytime I talk to someone here. The first time I came here, they flat out lied about having called my doctors office. The next time, they sent me a message saying all my scripts were ready but when I got there, they said it would be several hours. This time is the worst tho. They tell me that they need pre authorization to order the medicine. But that took 5 days to get. So now that I got it, they are telling me the meds have been out for several days and they are just now ordering more. Telling me that I cannot get my meds till Friday at the earliest. The pharmacists here are rude, crass, uncaring, and clearly they all hate their jobs and each other. I have heard spats between them in front of customers. I've heard customers come in for scheduled shots to be told they have to wait hours. Go anywhere else. I promise you. You'll regret going here. read more

Used to be a well-run store but it has become awful. Sluggish staff, not very informative as to prescription issues. Lacks sufficient workers. Dingy appearance. Phone calls take far too long to be answered. I am probably going to switch pharmacies. read more

They have no idea what they're doing at this cvs, they are so slow & do not tend to their drive thru window at all. Half the time the drive thru isn't even open, and if something is wrong with your script, they won't call you. You have to keep tabs on it yourself or you'll never get your medicine. The staff at this cvs is the literal worst. read more

Service is really bad. We went to get something and asked someone who works there but the guy was really rude about it. Fist he said yes we have it and then when we asked where he said o no we don't have it. I have no idea with an attitude.. I know not everyone is rude but this is not the first time this happens read more

Closed in the middle of the day. Doesn't say anything about it on website. Then I tried to call to tell them they obviously didn't have my insurance information. No answer. Keep on hold for 30 minutes. No Answer I would recommend the ShopRite pharmacy or Rite Aid over this place as it is currently run read more

Finally a CVS that was so needed long ago at Carmel! Im happy! Rite aid is no competition for CVS ! Prices are always better than Rite Aid ! Especially there membership, you can send coupons online right to ur card! Great Location Parking Lot is huge hopefully this will bring More stores to this corner shopping center! The employees I dealt with today were so friendly! Andre and Emilio the manager! Because of them both I rate this to be a 5 star CVS ! Excellent customer Service This CVS has a cool photo area ...after you finish selecting your pictures they print while you wait and your able to package them yourself in any order and use as many photo envelopes you may need! They do have bathrooms for customers nice and clean! read more

CVS Pharmacy - Entrance look at the cute Children shopping Carts - Drugstores Near Me - Carmel, New York

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A fairly large CVS in a strip mall. Lots of parking available in the shared strip mall lot.

While you do not expect much from CVS pharmacies, as they have little in the way of customer service, this particular branch is worst I have ever experienced. It usually takes three of four trips to get a prescription filled, for one pharmacy screw up, or another. Today, I went to their drive-through to pick up medication they said was ready, Unfortunately, they decided to close early; it was 3:40, in the afternoon. Their hours are clearly posted as open until 10 pm. Who knows why they chose to close, they don't answer the phone? I wonder how many more trips I will have to make, before they will give me my life sustaining medication? read more

This is the absolute worst pharmacy on the planet. Everyone is extremely nice, but there is a limit to my patience. There is no sense of urgency whatsoever. They are wholly disorganized, and cant find your prescriptions even after you've gotten text notifications saying theyve been filled. My doctor is 3 miles away from them, and the prescription was sent as I sat in their office. When I left the office I waited IN MY CAR for an hour before I went in to find out where my prescription was and why it was taking so long. They said it was busy (it wasnt). Totally unacceptable. I've had multiple bad experiences with my own prescriptions, and so has my boyfriend. So, as I continue to sit in my car and wait for my medication I will now finally write the review that I should have written long ago. And I'll never come back. read more

They take forever to answer the phone and often don't get calls. They often Miss billing targets by over charging copayments to customers.

Went to the doctor yesterday early afternoon. He sent in two prescriptions to be filled. I am signed up for text alerts and had not received anything. So first thing this morning I call and the automated person says they are still processing... what?! My symptoms in which I need this prescription has now gotten worse. DO NOT USE THIS PHARMACY!! I don't understand how they don't have a better system.. this is people's health. read more

The pharmacy is terrible. I was on hold for almost 20 minutes. I finally had the pharmacist answer the phone. As I'm asking questions about prescriptions for my mother the pharmacist says he has to go on break and suggested I call back as he said again he has to go on break. He tells me again he should have already been on his break. Unbelievably bad customer service. It didn't matter that I had been on hold for several minutes. I don't know what would happen to customers on hold after me. Do they get left on hold or do they get disconnected? I understand people need to have a break, but this is ridiculous. Apparently CVS doesn't care about its customers. This is the same pharmacist that told me on a previous call to down load the CVS app instead of calling the store. I downloaded the app and it doesn't work for additional family members. I've addressed this situation with the CVS 800 number and the local pharmacy. No one can help, so I'm back to calling. I am seriously looking into changing pharmacies. Maybe if they lose enough customers they will consider having better service, but I doubt it. This is also the same pharmacy that has shortened their opening hours. It used to be open until 10 pm. It is now open until 9. The hours posted on the store still said 10. Now they open later at 9 am. Used to be 8. In addition to being closed for their break. Terrible. read more

The staff is always willing to go above and beyond. It's nice to have some new pharmacist who actually care . In the past I have had some negative interactions at this pharmacy but with the new docs in charge everyone encounter is smooth now read more

DO NOT GET YOUR PRESCRIPTIONS THROUGH THIS CVS. Came in from an Oral Surgery with the worst pain of my life picking up a prescription for Valium. I stood in line inside for 20 minutes while they helped a single customer every 5 minutes. Got to the register and they hadn't processed my prescription yet. I drive home and wait- the dental assistant had to hound them over the phone to get this prescription ready. I was told it was being filled at that moment. I call this CVS (again) and they say it will take 30 minutes. I wait 45 minutes to be safe, only to arrive with "we need 15-20 more minutes." Terrible pharmacy, terrible service, and I am going to be picking up prescriptions elsewhere from now on. read more

Pharmacy had terrible customer service. They were all taking their sweet time while they had a line of people waiting. They also barely acknowledge you! I'll try my hardest to never use them again read more

If I could give this place ZERO STARS I would!! Pharmacist are very rude when asked a simple question! they never have prescriptions on time even when you call and say that it's ready you show up and it takes 45 minutes anyways!! read more

I needed a couple of photo prints for an ID card. In the past I had used the shipping center in Brewster -- nice folks but too expensive for me. I called CVS and Danielle said to come on in. I had a suitable picture on my phone. She was most helpful, led me through the entire process and got me exactly what I needed for the grand sum of 64 cents! If you want to turn your smart phone pictures into real prints as we used to know them, this is the place to go. read more

I fill my severely disabled daughters medications here (seizure meds). Every month they charge us a high co-pay which should not happen because our insurance pays for it. each month they tell me I have to call my insurance. So I call. Insurance says nothing has changed. Someone at this CVS is not doing their job properly and it's causing me stress that I don't need. So each month, CVS "Fixes" the problem with no explanation. They say it's their system that's down. Every month? I wish they'd get their act together because I've never had this problem with another CVS before I moved up here and I moved from the BRONX! read more

This is the absolute worst pharmacy. If you are in need of medication you will probable be dead before your prescription is ready.

After relocating from the city, this CVS was very helpful with transferring all of my scripts. Yes, I had to learn the new layout, but the sale prices are worth any inconvenience (at first). There is a new service which is fantastic. The associates pick up your order and is it ready to go when you arrive. Parking is great and there's even a drive-thru on those days when I'd rather not leave my car ( kids asleep and don't want to disturb their sleep) for scripts. From the Manager and the Lead Pharmacist, to all of the associates, customer service is wonderful. If you don't see it, the Manager should be able to order the item you are looking for. read more

The pharmacy used to be good but recently went down hill. Needed my prescription filled, claimed they didn't get my other prescription from urgent care. Urgent care called them and they said they had it but not sure why it wasn't in my bag. They used to be good but I am definitely switching. And no apology from the person that messed up! :( read more

Most unprofessional people working in this pharmacy don't understand why it would take four to five days to fill a simple prescription then they blame you or the doctor office for their inAbility to fill the prescription !!! You guys SUCK !! read more

Fourth time I've had a very bad experience at this CVS; 3 were pre-Covid so the pandemic doesn't explain it. But now, after this latest experience, I'm writing a review. Such bad customer service in the pharmacy! It has now been 4 different people; I think 2 of them (definitely at least 1) were pharmacists. Borderline rude, act as if they're doing you a huge favor. I suspect it comes from the top; can't be sure. It can't be explained by a bad day. And try to call them! Or better yet, listen to the phones ring while you are waiting in line! They ignore them! I've let it ring dozens and dozens of times on occasion. Very disappointing, 4 out of 4 times now. read more