Store management is utterly clueless about how to run this store. The deli department is an absolute train wreck. An under-staffed counter with long lines, slow service, and empty/disorganized display cases. And the order-ahead system is a total joke. Someone needs to visit a competitor's store to see how it's done. There is so much to criticize that it's impossible to fit it all in one review, so I won't even try. Here's the bottom line: If you're looking for your "go-to" food store, this isn't it. But if you don't have enough time to go elsewhere, live in Carmel, you're willing to take the 50/50 chance this location will have what you need, and have time to wait for the long checkout lines, give it a shot. read more

Shoprite Supermarket - Everything you need to know about ShopRite of Carmel in a single photo. - Drugstores Near Me - Carmel, New York

Oh lord where do I begin? This place is trying so hard to keep up with its competition, it's pathetic. Ya know what keeps people loyal? Not selling them rotten meat, or as a manger, not ignoring a customer who is telling you your frozen items, are anything but. I found three rotten packages of grey/green lamb, purposefully put one out of place to bring attention to it, returned 10 min late and it was put back! This store is a disaster. And don't think we didn't notice your asses raised your prices to cover this cosmetic "overhaul" either. Don't be fooled by the shiny new hot bar, and sushi station. You are every bit as likely to have food poisoning as you were before. Only now, you'll pay 10-25% more for it. Here's to hoping stop and shop opens sooner than later. Bye! read more

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This place is always crowded! But the best grocery prices in Carmel. Customer Service is good sometimes. At others it's been a nightmare. Anytime you need a rain check it takes almost an hour. They call an employee to go look for the merchandise 1/2 an hour has passed! Now is when they will consider giving you a rain check, but wait 1st let's see if it's even in the flyer! Agh...nightmare!! They do have coupons online that you can select then will go right into your card and as you purchase the item it will be deducted off of your bill. I don't think it gets any easier than that. At the bakery they give kids a free fresh baked cookie. That will keep the kids quiet for a bit. A small variety of organic fruits. Produce has usually been pretty fresh. Decent place to shop for groceries if you can avoid the crowds, which is almost impossible! read more

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Dearest Management: Where did all the good butchers go? The current staff of butchers are the worst I've ever seen. Forget about getting something from them that usually is on the shelves but isn't lately! Every time, EVERY TIME..."come back tomorrow". Lazy. What a joke! read more

This store is a joke. Its independently owned, so there is no standards enforced from ShopRite corporate. Their business model is to stock just enough food to avoid a revolt of all their customers. They purposely put whatever is in highest demand on sale to sell more units and screw their customers. This guarantees they will be out of whatever you need frequently. People probably think its COVID supply issues- but no, its just boneheaded, shortsighted management that thinks its a good idea to screw customers over the long-term. They regularly block all of their isles (and enders) with pallets during regular business hours to the point where you can't see the shelves. I've never seen anything like it. They just don't care. Go to TOPS. These guys don't deserve your business!! read more

Nice store. Helpful staff. Interior is a bit dated but overall nice shopping experience.

First off, I would give it one star but I'll give it two because of the employees. I think their placement of "fresh" fruits and veggies is in the worse spot, the opening to where flies and whatever bugs that linger by the entrance can have access, I have spotted flies on the products and dead on the display shelves. Not to mention dirty floors and sometime dirty shelves. For the most part items that are on sale in the flyers should be checked constantly to make sure they are stocked. Besides all that, The look on the employees faces when you go through their line is 90% uninviting. And this is why, whenever there is a problem and a manager has to be called, the manager always gives an attitude to the cashier and the customer. I would say 30% of the time the cashier gives an attitude especially when the customer needs help. And on my last visit, A women cashier, her name is Alissa, her and I miss understood directions from the ebt reader. So a manager had to be called. The manager comes over already in attitude form, the cashier and I try to explain what happened, after the problem got fixed, the manager walks away telling her how she is getting written up for the mistake she made. Now being in retail, I know what it's like in her shoes and to be told right in front of the customer what fate befalls you, well I think that was not the right thing to do, especially in a customer service driven environment. At least I was the only one on her line. This Shoprite is the worst at customer service. read more

Shoprite Supermarket - The cashier mentioned on this pic, was very helpful but this Shoprite is not worth the hassle - Drugstores Near Me - Carmel, New York

I was in Fishkill Shoprite on Sunday. I was in the meat department and it smells like dead animals they really need to clean that Store!

My family and I went there for the last time this past Sunday and upon entering the store we saw a rat! This store is always dirty and dark. Never again! I give 1 star because there is no option to give 0. read more

I live right down the street from this place, and have been shopping here for years. It used to be a clean, friendly place. If it were not for the convenience, hell would freeze over before I entered that place again. Not only has it become an obstacle course (there are boxes upon boxes of items in the aisles full of product), but apparently, they have anaversion to cleanliness. I actually saw DUST on cans! Now, while I realize that customers can also be pigs (I actually saw a woman wipe snot off her kid's face, then place the napkin ON the shelf, pushing it back so it was not immediately visible), DUST on cans? Really? The front end staff for the most part ask the three annoying questions that is part of their training "Did you find everything okay? Do you have any coupons? Do you have a Shop Rite Card?" On VERY few occasions do they start a conversatiion with "hello". There is what looks to be a front end manager (always wears a dark pant suit)...I don't think I've ever seen her smile. Actually, I think if I worked there, I don't think I'd be smiling much either. There is also a man who usually works in the dairy aisle...and GOD help you if you want to get a gallon of milk while he's got his u boat there!!! He absolutely refuses to acknowledge your presence, much less move his gear for you to get by. I just don't understand why they have to block up aisles (which aren't roomy to begin with) with the before mentioned barrage of boxes, with displays that constantly are getting knocked over, creating havoc. There is absolutely NO similarity between this particular Shop Rite and the glittering, smiling happy ones portrayed on the commercials. read more

As compared to Hannaford on the other side of town, Shop Rite is great. Many discounts, Store seems in disarray most of the time. Cleanliness does not seem to be their strong suit. Half of the deli staff seem to be disgruntled. It is so unprofessional to stand waiting for cold cuts to hear the staff complain, and moan and complain about their jobs. I have always said if you are unhappy in what you are doing, no one put a gun to your head to work there. Move on. Prices are competitive. read more

Pros: The prices are generally good. Cons: The place is a mess. The staff are not friendly. They have great sales but are often out of stock on the items and you may have to wait a good long time for a raincheck because they don't have enough staff. There are long lines much of the time. It's borderline dirty, and because of the lighting and layout choices it is always cluttered and dingy. Hannaford costs a bit more, but they always have stock and the staff are mostly polite and friendly. Plus, they hire enough cashiers so you can get in and out more quickly. read more

Big upgrade. Thank goodness! Now if they can fill all that extra space they added. And, maybe add a monorail or a gondola for people to get from one side of the store to another. read more

Been shopping here almost 15 years. I am horrified now! Where do I begin? First the deli can't get my or my husbands directions for slicing correct. Its been happening for over 2 months, we are not getting the right cuts on expensive meats + cheeses. Secondly, our holiday suffered thanks to a completely tasteless cannoli cake. They lost my order thankful I had my order receipt. They gave me one that was garbage from the case.Worst cake I ever had. Finally on 12/30 I was notifed the Goya section has been cut. When I can't get Goya Sofrito or split peas in 2018, I am done. I need a supermarket I can rely on. Time for us to sell + move when we can't get our foods. read more

This is an okay Shop Rite but it could be a little bit cleaner. It's good for quick shopping runs but I wasn't blown away with how the store was kept or how expensive certain products were. If you're close and need something small, this is the place to go if you aren't able to go to Hannaford's down the street. read more

bought two lobsters today that were on sale. they were about 1 1/2 lbs each. Opened the first on and all this white stuff poored out of it . found no meat inside it just puke. The second was firm but so chewy it was also disgusting. Shoprite keep your lobsters of the market. read more

I've been shopping at the Carmel Shop Rite for 12 years now and have found their product, prices, and service to be A-OK. However, the other day I went to buy a bottle of wine and when i went to the check-out counter the cashier asked for ID? Being a 61 yo handicapped man, I was flattered and asked "dont you have a policy where if someone looks old enough to buy beyond a certain age then you dont proof them"? The cashier said NO and if I didnt like it then I didnt have to buy their bottle of wine! I was really taken back by her answer but didnt want to make a scene and showed my ID, paid, and left store. When I got home I called the store Mgr and explained what happened and he totally agreed with me that the situation was mishandled and that they did have a policy intact not to bother people over a certain age. I further said that I didnt mind showing ID but I thought the cashier's attitude was poor and could have been a little nicer. He again agreed and said that he would speak to that individual right away. I would still recommend this store because everyone else that works there is very nice and helpful and it's my favorite place to buy food. read more

Meh, I'm not really a fan of this store or Shop Rite in general. I've always found this store to be kinda dingy and cluttered; it's always crowded and I find it hard to navigate through and find what I need. On the plus side, they do have some great sales that can't be beat, so it makes the hassle worth it at times. read more

(Actually, this is a two and one-half star review.) I agree with what a lot of reviewers have stated here about this Shop Rite in Carmel. The pros really are that the prices are very competitive and that can help tremendously when you're on a budget--and when this store has a sale, they really have a sale! On the other hand, however, the produce isn't always fresh and the store is not too clean--the floor is filthy and I nearly broke my neck on a slippery part of the floor which an employee said he couldn't clean because the store was too busy! One of the managers (Marianne) was right there when he said that and I was shocked that she didn't reprimand him and tell him to make the floor clean and safe again so that someone didn't take a nasty fall and maybe even sue them! I also saw a dead stinkbug on one of the deli shelves and one of the deli staff (Flo) simply said "they fly in" without any apologies or saying that she would tell the manager! Budget-wise the place is great (I have to give credit where credit is due) but you do have to put up with the fact that they don't seem to care much about the way the store looks and they don't always care about customer safety, either. read more

This Shop Rite is so bad, I don't know where to begin. It's dirty, disorganized and extremely outdated. It's difficult to navigate because of aisles crowded by extra displays and zombie-like customers who won't move out of your way--it's like the people check their brains at the door when they enter. The store is often out of sale items. Calling the staff "oddball" would be an understatement. I would avoid this place if I could. read more

The only reason this Shop Rite gets even one star from me is for their prices which are very good and the fish market which is also very good. HOWEVER, the rest of the shopping experience here is akin to sticking needles in my eyes. The store is dirty and no matter what day or time you shop the aisles are filled with boxes and associates filling shelves who act as though paying customers trying to navigate the aisle are an imposition. Everyone is totally unfriendly and extraordinarily unprofessional. The cashiers are rude and always act like you are interfering with their day. Unless they have a designated bagger they won't lift a finger to help you bag. Everything about this store is a hassle and I would recommend avoiding it at all costs. I go in every time with an open mind and am always shocked at how bad the experience is. The parking lot is a mess with carts all over and there isn't enough parking in general. And there doesn't seem to be anyone there who cares about the customer experience. read more

So they hire everyone for the insane alysulm? They are all idiots that work there. Recently, I went to a register that was lit up but no one was there so I asked the girl at the next register that was bagging groceries if that was her lane and she came over with a n attitude, dropped my food and threw my change in my hand. Even though the prices are good the staff needs to go. .. lowest of low, carmel trash... read more

First I would like to start off with the fact that Shoprite hires young teens to work there. Most of the customers are forgetting that they are 16 and 17 year olds who could be making money in a dishonest way. I went to shoprite yesterday and it was such a mistake due to the holiday weekend it was packed to the seams. I went on a line with a young girl cashier she looked about 16 or 17 years old. I stood behind a nasty old lady who treated her poorly but she remind calm and I give her credit for having so much patients. When it was my turn she greeted me than asked for my price plus card, coupons, etc. She scanned everything quickly and efficiently. Making a few mistakes but not everybody is perfect and they were easy fixes no problem. The biggest issue I had and have always had with this particular shoprite store are the so called managers. They seem rude and unapproachable. There's a shorter one who appears to be the "front end manager" I have never in my life met anybody more rude and unhelpful than her. But that's beside the matter. I got the nastiest of them all, I looked at her name tag her names Evelyn. I'm so sorry for anybody who has to work with her! She is so rude! The cashier said she needed an override for a coupon and Evelyn rolled her eyes, scoffed, and than asked her if I had the items described on the coupon. Than when the cashier said "I'm not sure." She shook her head and looked for it. When I didn't have the correct item she became to yell at the Cashier telling her "YOU NEED TO READ THE COUPONS BETTER YOU CANNOT CALL ME OVER FOR EVERY SINGLE THING!" The cashier so looked embarrassed I felt awful for her. She than turned off her happy charm from all her upset and embarrassment. These are children working to have money for themselves they shouldn't have to take this abuse from customers and managers who are supposed to be role models for these kids. I'm debating on calling the 1-800-SHOPRITE hot line and complaining about these witches! read more

Glad to see the negative reviews from the snobs who don't want to shop this "neighborhood" -- great, go overpay in the other supermarkets -- pay for the fancy surroundings so that you can have your egos stroked. I'll shop in this store; the fact it is so busy means the food "turns over" very quickly, and most is fresher than in other pricier supermarkets where the food sits and the cans have dust on their tops. Since there is so much product turnover, there are always several employees restocking the produce and other sections, so there is always someone to ask a question or for a request. In other markets, good luck trying to find help in the departments. There are many checkout lines open, but at peak times, there might be two or three customers in front of you. Most register employees are good; I notice if there is a "lemon" that I never see that person again on my next shopping trips. Customer service staff is very good, but I agree with another reviewer that the wait is almost always too long at that desk. Most of Shoprite's private label products are as good as name brand products, and their private label organic brand and Italian imports are especially good. They also carry selected Rockland Bakery breads and rolls, and I can't find that in any other area supermarket. They sell out on that bread before the day is done, so go earlier if you want these products. They always seem to have exactly what I want, on sale when I want it, and I don't find that in any of the other stores. read more

Overall, I am pleased with the store. There are many friendly, helpful employees. The "runners" are great for when you get to the register and realize you've forgotten an item. They will actually go get the product for you. They have good sales/discounts. If you are a regular shopper, you will qualify for a free turkey/chicken/lasagna during holiday seasons. I really like that they hire folks with special needs. I wish they didn't keep those cardboard displays and such in the aisles. With the amount of volume that the store gets, trying to maneuver around those is a pain. I can't tell you how many times I have tried to squeeze by them when the aisles are filled with customers and I've knocked them over. But I can deal with that. I understand that they are just trying to make a sale. But my biggest problem is with cleanliness and being sanitary - Especially in the deli department! I have seen and reported at least 3 incidents of the employees in the deli department eating while on duty. To me, that is disgusting. And it is never with a utensil, either. They are blatantly bringing food to their mouths right in front of the customers. And then they say "Can I help you?" as they are chewing and food is dropping out of their mouths. EWWWWW! No, you can't help me now that you've just had your hands in your mouth. I have actually walked away and not purchased what I intended to purchase because of this behavior. I've taken my business elsewhere, even if it has meant spending more money. I don't need saliva on the food I am serving to my family. If this is allowed in front of the customers, what on earth is going on behind the scenes where customers can't see? This is a supermarket. Food is the main product. I would think that supervisors/managers, etc. would put a LOT of emphasis on being sanitary during employee training. Eating should NOT be allowed while employees are on duty, ESPECIALLY in a department where they are handling unpackaged food for the customer! The manager I spoke with recently brushed it off, telling me that many of the employees they hire are kids with little life experience. That really didn't make it any better. Any paid position has its policies and procedures. If these "kids" cannot understand or follow those policies and procedures, their employment should be seriously considered. And, BTW, the woman giving free samples yesterday was no "kid." She was a grown woman, slobbishly scarfing down a sandwich as she stood behind the table where she was encouraging people to try food that were in bowls in front of her. I say again, EWWWW. I almost stopped a man before he took a sample to warn him that her crumbs were probably in the bowl. read more