on July 24 my doctor called in a prescription for clindamycin. I went to the pharmacy and they said…read moreit isn't ready yet. Come back later. We came back later and she said there's not enough in stock so we have to order it and it can take a couple of days. I asked, why can't you borrow it from the Chester CVS because when I was a pharmacy technician we could borrow it from our sister stores. they said it takes a couple days ma'am will call you. being that I had a raging infection and I didn't want it to spread in my upper arm or wrist. I called the store manager to get through because otherwise you cannot.. I made the complaint that why can't they borrow it from another sister store or call my doctor and ask for a replacement of another sort. The pharmacist finally got on the phone., Live and said, we can give you smaller doses to replace the one big dose for your daily needs and I asked why didn't they tell me this yesterday? she said well I don't understand why they didn't offer that to you. I did not work yesterday. This is a matter of seriousness because I could lose my hand so within an hour they gave me smaller doses. The robotic system called, says your prescription is ready you can pick it up so I believed it yesterday and it was not complete because it was not in stock. Miscommunication is a very bad thing in this business. . I was a pharmacy technician and I know the seriousness and we would always borrow from another pharmacy or sister store there is no reason why any drug stores should be out of stock for a simple common antibiotic the pharmacist apologized and it was great to get through to speak to the pharmacist when I called the store manager. If you rely on them to call you back in a timely manner, you have to wait till the end of the day. I had a lot of pain, suffering, and swelling for the past two days without having the antibiotic. I find communication very poor you cannot get through to the pharmacist, directly or the staff you must leave a voicemail and I could not drive to go and personally I had to send somebody but they do take my insurance and the manager did get me to the pharmacy so at least I'm grateful for that. in the picture, you will see my swollen hand. I could not use it cannot drive cannot function. I needed the antibiotic as soon as possible Before it spread.

I witnessed the pharmacist making a racist comment about a customer who asked if she spoke Spanish…read more She didn't think anyone noticed, but I did. I couldn't help translate for the customer because he left quickly after she told him no. I didn't confront her or report her at the time because I don't like confrontation so I decided to leave this review instead. I will file a complaint with corporate regarding the situation because her behavior made me very uncomfortable as a Hispanic person myself, and she shouldn't be working there. She is an older white woman with blonde/gray hair and it happened on 2/19/26 at 8:43pm. I don't expect anything to be done about it because it's her word against mine, but what goes around comes around and justice will find its way to her. I find it unacceptable that people have to deal with that kind of nonsense this day and age, but here we are. I won't be coming to this location anymore.

I had no idea that this pharmacy charged me $95 for a medication that my insurance said was a $30…read morecopay! When I called Monroe Pharmacy to complain, and asked for a reimbursement, they explained that the reason for this was that they do not get the manufacturer's discount that larger chain type pharmacies (CVS and Walgreens) get. I wish they would have been transparent all along and told me that I would be paying more with them as a result, $65 more. I cannot afford to pay more than my insurance copay. Also, I want to feel safe and trust the pharmacy I do business with. Now, I understand that it's important to shop around and make sure the pharmacy you choose is offering you the best price in accordance to your insurance and neighboring pharmacies. Going forward I will call my insurance to ask what the copay is for each medication to make sure I'm not overpaying. Very disappointed and truly felt taken

Continued unparalleled service! Cannot get this level of service at chain pharmacies. Excellent…read moreselection of health aid items. Everything is a great value--quite reasonably priced. No need to go anywhere else. And again, the service one receives--exceptional knowledgeable pharmacists and staff willing to take the time to attend to your specific health needs.

Great pharmacy and nice people. Get my prescriptions filled here. I hope they never close!read more

Again, don't personally use Walgreens. Went here on Wednesday July 23rd 2025 with my dad to pick up…read morehis prescription. Pleasant pickup, and again Pharmacist was very pleasant. prescription was ready and easy pickup.

So this is my last review of CVS in Monroe, NY, as I plan on transferring my prescription soon to…read moreSouth Carolina. First off, my dad was allowed to pick up this medication for me since on August 4th 2025, it was filled- despite a request to fill it sooner because I was moving. Anyways, I called and spoke to a pharmacist where I said that I gave my dad permission to pick up my prescription in which the pharmacist accepted. My dad picked it up later that afternoon with no issues. Although they switched Manufactures again, and personally don't like when that happens because sometimes I have side effects from the fillers. Side note though is that one may have to switch pharmacies if they don't have the manufacturer one wants in stock. Currently just started the prescription that was picked up and no side effects as of yet, but it is still annoying especially If I react to a certain manufacturer.Also was inquring about delivery options, but because they are part of target, they don't offer delivery. Anyways. 5 stars for the communication at least. Overall, I highly recommend CVS Pharmacy because of the professional and nice staff, and the communication between the patient and pharmacy. For the most part, I was communicated about a manufacturer change, and treated with respect. Highly recommend. Read my reviews below for details!

This store has the most friendly, kind and caring Phamacy employees I have worked with! I have been…read moreto Wallgreens, Rite Aide and one location Pharmacies, and this store by far is the best! Great job in making the customer feel, important and cared for! Dorothy R.

This place has always been great. The staff is always friendly. The prices seem reasonable on…read moreeverything I've purchased there.

Quick & friendly service. Very helpful staff & Pharmacists…read more Central Valley Pharmacy also has much quicker service than at any of the chain stores! It's not even close, they do the same work in a fraction of the time at the same cost. I'd go out of my way to go to CV Pharmacy. They're excellent as a Pharmacy and store. Central Valley Pharmacy, aside from being a great Pharmacy, I find they also have a lot of everyday items, deodorant, toothpaste, Q-Tips, etc, priced competitively with any of the chain stores like Walgreens or CVS. They also have a Hallmark Birthday/Anniversary/Get Well Soon, etc cards & I find all of this extremely convenient. (Big family, always a Card to send.) The staff & Pharmacists are always friendly, courteous & prompt. I've never had to wait more than a few minutes to checkout. It's almost a pleasure, which is why I am giving them 5 Stars. Hands down the Best Pharmacy, with the best staff around!

The cashier and manager at this CVS truly care about the customers that come in. I locked my self…read moreout of my car and they both made sure AAA was called and they kept me company while I waited to be unlocked they are genuinely nice people l.

Your drive thru is never ever open (please see picture). I…read moream military with multiple sclerosis with extreme difficulty walking. Why?

My family has been going to this pharmacy for the last 20 years. They are truly a neighborhood…read moreinstitution- friendly, personal (they know us each by name) and caring.

Just overall wonderful service for several years. They will order whatever is needed if they do…read morenot stock it and keep it stocked. Lots of important and necessary items in their pharmacy in addition to last minutes cards and gifts. Free notary service during certain hours which is very helpful. We are not just a number and receive personalized service every time. There is also a drive through service so you don't have to get out of your car. Can't say enough great things about this local business.

Staff is always friendly. The manager and assistant manager go out of their way to help customers!…read moreProduce is generally good quality. It would be great if they had more pre packaged meals and variety/ Asian/ Mexican/ Italian- like what a stew Leonard's offers- but other than that- it's always a pleasant shopping experience

We've got to learn to leave the house sooner!! So as not to be rushing at the last minute to check…read morethings off of the grocery list before the store closes. Signing up for the rewards program is easy and offers up many discounts, we saved about 1/6th of our bill this way. Money is money. I'm not sure if they double coupons like their competitor ShopRite. They offer a variety of fresh produce and organic foods. I personally felt the meat department was lacking.. BUT I was reminded it was the END of the night.. oh yeah heh *blush*. So we'll have to try that again when it's daylight. They also have a floral area and I think a Pharmacy. The isles are wide enough without being huge. And all of the staff is very helpful if you seek assistance. I'm not yet sure which grocery store will be my store of choice but we shall see in the future =) Oh and a tip, at the end of the night the left door (facing the building) is locked so you probably want to park near the other door, especially if it's raining.

I went in for a random item on my way home. I got sucked into the specialty aisle. The Valentine's…read moreDay seasonal aisle was booming with a bunch of ridiculous and cute gifts that were reasonably inexpensive. Having not really thought about V-Day ideas, it was a practical and convenient whole stopping to get a random household item. Walgreen's has your basic amenities and is a one stop shopping center.

They are very well staffed at the Walgreens in Chester NY 89 Brookside Ave. The pharmacist is very…read moreunderstanding and haven't had any issues so far with my necessities!:)