So utterly frustrated and angry with this pharmacy.
While they are very friendly and helpful most of the time. there are things that makes a business impractical or in the case of a pharmacy - inadequate.
My family has used this pharmacy for years, even tho they have bankers hours. We always prefer smaller businesses to the larger chains.
Recently, with an ailing mom, Accucare has really hurt us. We were waiting on an important pain med, and each time we sent relatives to pick up other needed meds, that drug was not included. After validating with the doc that the script was submitted, we sent my neice to get it and a new antibiotic late friday for the weekend. She was turned away without either drug - a problem with insurance? I called frustrated Saturday and found out that the drugs were still inexpensive but the pharmacist was waiting on a call backs from the doc or insurance but no call to us. Now I live an hour away and they close at noon on Saturdays.....I had to do a 2 hour round trip in a rush to get my mom these meds. Each issue was financially meaningless, but the meds critical.
So, niceness aside, this is unacceptable in a pharmacy. ESPECIALLY since it is was late on a Friday with such limited hours. Can you imagine? "No we don't have your moms meds and we close soon."
We are all moving to one of the larger pharmacies that have longer hours and where they would fill and let you know the new cost if insurance was denied. read more
