I have always received the best care at the Durant Street CVS pharmacy. From vaccines to…read moreassistance obtaining vacation authorization from insurance for medication. Everyone is knowledgeable and professional. The check-in is quick and easy and the hands on attention is welcomed.

If I could have given zero stars, I would have…read more I went to pick up an Rx. I stood at the pickup window for 5+ minutes. Of the 5 people behind the counter (including the pharmacist), not one acknowledged my presence. Finally, after helping someone at the drive through window, one staffer said someone would be with me shortly. After another minute or so, she suggested I move to the drop off window where I would be more visible. I did so. 3-4 minutes passed before another staffer looked up and said someone would be with me shortly, then went back to joking with her colleague while she worked. A minute or two later, yet another staffer walked over to the pick up window and began to help someone who had shown up after I had been instructed to move to the drop off window. I pointed out that I had been waiting for some time and now that patron was being helped before me. I was again told someone would be with me shortly. I reminded them that I had been standing at the pickup window, unacknowledged, had been told to move, did so, was again ignored, and then they proceeded to help someone who showed up after I had. The second staffer retorted that she had acknowledged me, to which I replied that I had already been waiting nearly 10 minutes at that point, that I had someone at home to whose care I needed to return, and that all she had done was tell me I would be helped but instead someone else had been helped. She claimed they were understaffed. When I complained yet again about the staff ignoring me and helping someone else first, this staffer threatened not to help me at all. I told her I did need help, that I needed to pick up an Rx, and gave her the patient'a name. When she looked up the Rx she told me it had not been filled because they needed to talk to the prescribing doctor because there was an issue with refilling it. The Rx, for an epi-pen, I explained, was not a refill. The patient had never been prescribed one before, and had been prescribed at the hospital -- not by the patient's primary doctor-- after the patient came in through the Emergency Room with anaphylactic shock. Oh, she said, he just left the hospital? No, I replied, he'd been released a little more than 24 hours ago. She asked "and you don't know who the prescribing doctor was?" I did not. She then said I would need to talk to the pharmacist, who would be with me when he was done with his present conversation. Once I spoke with the pharmacist things finally got on track. He apparently did not need to speak with the prescribing doctor, he simply put the order through and it was available about 5 minutes later. During this process I was asked for the patient's phone number twice, and his name and date of birth 3 times. Excessive, but since they kept bouncing me to different people I can understand. What was inexcusable was: 1. The staffer telling me they had to speak with the prescribing doctor when that was a lie, and 2. Being ignored, moved around, and skipped over. I can only conclude that my treatment was racially motivated, as I am African American and everyone who was acknowledged, helped promptly, and/or apologized to for the delay, was white. Perhaps I would have received equal treatment had I told them that the patient was white? Since I was the only patron ignored and otherwise rudely treated, race is the only variable to which I can ascribe the disgraceful treatment I received.

I called yesterday at 5pm to ask about a refill I was supposed to have received the day before. I…read morespoke to Eric he told me my prescription was still there he would have it delivered. At seven thirty no medicine. I found out that they close at 7 so I went downstairs to take my dog out and I saw him calling on the intercom and I asked him who he was looking for and he had come over after work on his way home. God Bless this young man. He is amazing. Frances Mascolo

Thank God Nerris is back working in Danbury,she understands customer service in and how to treat…read morepeople knowing there are other options out there and you need to show people why do business to with you

Came in for a drive-thru COVID test. Arrived at the scheduled appointment time. Confirmed all…read moreinformation and did the test from the car with clear instructions provided. Overall a quick and painless appointment.

Whenever I come up this way in Connecticut, this CVS is always there for me…read more Being from NY, I have more bad CVS stores than good ones near me. I come up to visit my mother (who lives in Danbury) often enough and usually need to make a stop here for one reason or another. This store is a lot neater and cleaner (from what I've seen) over the locations near me. The staff is noticeably a lot friendlier than I'm used to coming from a CVS in general. Could be a location issue, since I'm from rude NY and it's a different world up in parts of Connecticut - but I'll take it! The parking lot is clean and easy. I always was able to find what I was looking for here and that says a lot since I frequent CVS's around my way and more than enough times, they don't have what I'm looking for in some capacity just about every time. And I'll take this place over the crappy Walgreen's that located a mile or so down the block. Out of the two, this place wins hands down every time.

This target cancels appointments as it pleases them. Without notification. Glad I didn't go without…read morechecking to make sure it was still listed. What bothered me was they listed other appointments for the same day/time. Which I'm sure if someone filled it that they'd cancel that, too. Very unprofessional.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

This Walmart is a very and helpful and friendly one. All of the employees that work here,…read moreespecially Gladys, who works at the Customer Service and sometimes in the Pharmacy.

The food prices are ok. However, It's kind of frustrating being a white college graduate who…read moreapplied for basic jobs there, and receive no call back after several months, when most of the employees there speak "zero English." I bought an item from Macy's beforehand, and tried to explain to them that this item was already in my back pack. The item wasn't even an item Walmart sold. He couldn't even understand what I was saying. Zero English. But oh I'm not qualified to be a basic cashier or stocker.

Somehow one of my prescriptions was sent to another CVS so this CVS wasn't able to fill it but the…read morepharmacist Jose Rivera called my insurance along with the other CVS and handled the whole situation for me while I waited. Never experienced pharmacy customer service like that, thank you so much Jose!

The Pharmacy worker, a heavy set woman was so rude. It's not the first time she was rude to me…read more Time to find a new pharmacy again!!

I've been going to this pharmacy and store since 2013. 95% of the time they are professional,…read morefriendly, and (for a pharmacy) quick. On one hour's notice I was able to get vaccinations for the flu, pneumonia and my second shingles shot. I also got friendly service, a free bag of popcorn and a definitely-useable coupon.

Your staff is so pleasant and accommodating/patient for such a busy place. I do love the new check…read morein computers. I try to remember names but most often it's Pam and Gwen and a lovely lady with blonde hair her name escapes me at the moment. All your staff behind the counter work hard . The pharmacists. Must go home with their head spinning exhaustion! Previously for yrs i was a Walgreens customer sadly they can't keep up with the pace , seems to be out if meds a lot Very happy with the entire CVS experience... your coupons are great too

Located in the plaza with Big Y and Michael's. Plenty of parking. They had what I was looking for,…read morebut a lot of missing items in the cooler. Friendly and patient staff. I rarely use the pharmacy here. Usually a long line and moves slow no matter how many employees are behind the counter.

It's obvious that CVS is no longer a viable business. This location, among so many others, just…read moredon't even answer the phone. The corporation is clearly leaning on their pharmacy services, to the point where if you need help with anything else, you have to physically go down to the store because they cannot be bothered to answer their phone. This is how it is at CVS locations across the country and honestly it's just not worth doing business with any of these places anymore.

The pharmacy is full of the woke virus, the people are so rude and treated me like a piece of…read moregarbage I'm assuming because I had a make America great against shirt ...... I didn't judge them because his name tag said she/them instead of a name. I just accepted them for who they are. But I did not get treated with the same respect. They look at me like my masculinity was a toxic trait.