I would highly recommend staying as far away as possible. Don't get meds filled at this pharmacy. They make medication errors. The staff is rude and doesn't respect patients privacy. The pharmacy manager isn't any better she's rude and unprofessional. read more

Lots of people standing around behind counter. Only one person running a register. Long line and they are not remotely concerned. Always so slow. Need to move my RX to another place. read more

I've never been able to fill or pick up an rx here without something weird and ridiculous happening. If you or your kids are already sick, they will make your day and your health worse. This pharmacy regularly loses prescriptions in their system, claims no record of prescriptions being called in when they definitely were, fails to have refills ready, etc. Once when I was picking up antibiotics for my kid, they accidentally added a random $20 leg brace to my bill. I pointed out there was an item on there besides the antibiotics, and then they couldn't remove the line item without searching the store and physically finding the random item and scanning it. From their reaction, it seemed like something that happens all the time, so look carefully at what you are being charged for before you sign. I don't usually leave negative reviews because I know any business can have an off-day. But this place is consistently dysfunctional. read more

This is literally the worst CVS pharmacy I've been to. I don't come here too often but every single time i come here my prescriptions are never ready! I'm currently writing this as i wait for my prescriptions (even though i was told it would be 30 minutes... it's now been about 50 minutes). Either they need to hire more staff or hire new management that's gonna have this place running at a faster pace. This is absolutely ridiculous!! read more

This place is awful, I made an appointment for my husband covid vaccine through the web site and it was for yestetday at 8 pm I have the confirmation email and everything when we got there they told us with a very nasty manner sorry we are close, we close at 7, it was a error maybe with no appologies nothing. I asked if they can write his name and we will come back in the morning and they say no. This is awful their web page is terrible never trust their time because you will end up waisting your time. They deserve no stars. read more

Horrible wait time in drive-thru pharmacy at this location . If people require additional assistance or take more than 2-3 minutes to get their prescription they should asked to come inside. I'm at the point where my business will be taken elsewhere going forward. Prescriptions are never ready by the time or date expected. The service is horrible with no explanation for why prescriptions are not prepared on time. My prescription should have been ready on Tuesday...it's Thursday and it wasn't ready. I would give this pharmacy 0 stars if it was an option. read more

Poor customer service on hold for 20 min or longer before any picks up go there and still have a long wait

On 12/12/19 went through the CVS drive-through to pick up prescriptions. Their contracted power washers started working with my car there. The power washing fluid and debris hit my car, damaging it, and hit me inside of my car. Notified CVS manager who would not stop the workers. read more

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Every time I come to this CVS, there's an issue. They never communicate anything with my Dr. or with me until I get right to the window to pick up. You will wait in line for the drive thru for 30 minutes. I'm writing this sitting in the drive thru and I've been sitting here for 20 minutes. It makes no sense. I'm not sure if it is staffing, but this is one of the worst CVSs I've ever been to. They need more people and different people. Replace the pharmacy team entirely. read more

Most pharmacists at this location are curt, treat customers like they are a nuisance, and are dismissive. This is almost certainly a result of intentional and irresponsible understaffing. If you call the pharmacy, expect to spend an average of an hour on hold to talk to a pharmacist, that is, if the automated phone system doesn't confuse you and then hang up on you. They are constantly overwhelmed and can take hours to fill prescriptions even during non-rush hours when other pharmacies can have a prescription done in 15-30 minutes. I doubt they could get away with this if certain insurance companies didn't force all or whole tiers of medications to be filled by CVS. Cronic understaffing and overworking employees is not only bad for employees and customers, it is a frequently identified root cause for medical mistakes. If you don't have to use this pharmacy, DON'T! read more

I see many complaints about this location. People being told prescription will be ready then multiple delays. I just went through that myself being told to be ready arriving well after their timeframe and it's not ready. I asked how long went back again still not ready. Last prescription I'll have filled from this location. read more

I've been coming to this CVS for years, I understand that they have procedures of not giving out their inventory, but Im sure as hell not driving to multiple locations because I need a script filled. I already have a medical condition as it is. All you need to do is pull up my info, and if I'm not flagged just simply say "bring in your perscription and we will look more into it" or "you may want to try another location" read more

I waited 1 1/2 hours for my prescription that was phoned in by my doctor. I couldn't wait any longer and left. I will definitely find another pharmacy. Lee L. read more

I've been getting my prescriptions from this store for nearly 4 years now, but it seems like their pharmacy service is horrible. My last two visits have been terrible. My first visit, I had gone to my nurse practitioner at 4PM to get my coughing madness checked. AT 4:45PM, my practitioner had sent the prescriptions to the pharmacy. I called the pharmacy around 5PM and the pharmacist had informed me they would be ready for pick up within an hour. I made my errands and given the pharmacy at least 3 hours. Upon arriving at 8PM, my prescription was not done. At this point, I needed my prescription bc it was getting harder for me to breathe from this cough attack. I watched the pharamacists (there were at least 3 that I was aware of) walk around in no rush to get their jobs done. After 20 min of waiting, I finally get my prescription and complained that this request had been made at 4:45pm and was told it should have been ready for pick up within an hour. Then I walked away. My most recent visit, SAME THING happened. I had hives that were uncontrollable and needed the right prescriptions to calm them down. The nurse practitioner sent the request at 4:30PM, the pharmacist said it would be done in an hour. I get there at 830PM, and sure enough the prescription was nowhere to be found... I saw the pharmacist JUST gathering my pills. At 8:50PM, I was out of there. I'm usually lenient and can understand the essence of being meticulous at your job, but the fact that I gave the pharmacy 3 hours to prepare my prescription and come into the store to find out that they have not even attended to the request frustrates me to say the least. Be more PROMPT, please!!!!! read more

Lost my disposable camera and photos. Took them months to notify me. Original turnaround time was supposed to be 3-6 weeks. Months went by and they never were found. read more

Edit 2017: this pharmacy has gotten so much better. The pharmacy people are super nice now and wait times are not long at all. It is nice to see that things have improved. Edit to review 8/1/15: the service seems to have gotten better. I was kind of forced to keep going here just because I had some scripts that were on automatic refill here and it made sense to keep getting them here instead of the hassle of switching. Original review: The pharmacy is the absolute worst. There is always an issue with getting my prescriptions filled. It's either the prescription is somehow lost (when given to them or faxed over from a doctor) or prescriptions that had refills are now somehow without a refill. The wait times are horribly long, and there is always an air of confusion and chaos there. A bunch of people running around and everyone seems unhappy. I once had my doctor call and tell me he had never talked to a pharmacist as rude as the one at this CVS. Anyone who goes to a doctor should know there is a HUGE problem when your doctor personally calls the pharmacy and then calls you to tell you how rude they are. That was my final straw there. I also called corporate and no one ever called me back. Now I go to a different pharmacy inside a grocery store and I NEVER have a problem. This place is just awful. Avoid and all costs. read more

Where do I start. Refused to talk to my doctor when he called in scripts so we went in blind. They did not have the main pain meds for a person out of surgery and lost the original script so we could not go elsewhere. This is inhuman. No manager onsite and I had to perform just get my wife aspirin. I will NEVER come back. read more

This is by far the worst pharmacy that I have ever visited. I have experienced two seperate situations that call to attention the staff's incompetency and lack of professionalism. First, my prescription was lost two months ago after I dropped it off at the pharmacy to be filled. When I went to pick my medicine up the next day the employees including the supervisor named Ladyan accused me of never dropping the prescription off to begin with. After debating with Ladyan for 15 minutes about whether or not I had forgotten to drop off my prescription she ordered a pharmacy assistant to look through a stack of filled prescriptions and low and behold, my unfilled prescription was at the bottom of the stack. There was no apology from Ladyan for the pharmacy's mistake, just tacky sarcasm disguised as friendly banter. Most recently, I received a prescription for 60 pills that only contained 30 pills in the bottle. The pills were given to me in a sealed bottle from the pharmaceutical company. Again Ladyan proceeded to debate with me about the strength of my memory and this time accused me of stealing pills. Once she finished assassinating my character in front of her staff and other customers, Ladyan ultimately told me that it was not her responsibility to report and track down the missing pills because the bottle was sealed when given to me, so her people were not responsible for the pill count. In a very apathetic tone, I was told to locate the manufacturer myself and take it up with them. Meanwhile, my prescription is 30 pills short. This is medicine for my health, not a bag of skittles at the front counter. Having experienced this level of incompetency and disrespect from the staff at this pharmacy, I will not return there again. My advice to you is that you count your medicine before you leave the counter and be aware of who you drop your prescription off to OR don't bother doing business with this pharmacy if you can avoid it. Eventually, there will be a mistake, or two, or three made that nobody behind the counter, including Ladyan, the supervisor, will take responsibility for. read more

Visiting from Aus, staff were very helpful in pointing me in the right direction. Thankyou read more

Freddy, who claims to be the assistant manager, is rude and had no problem stealing money from his customers and then blaming the computer system. People like this man have no business working with the public. Tonight, I witnessed Freddy berate and yell at a customer until she was in tears. When I finally stepped in to defend this woman and I got his abuse as well. He thought it was perfectly acceptable to give the woman back less money then she paid because CVS's register printed an illegible receipt. Instead of trying to read the receipt and get this woman back the proper amount, he kept making excuses and telling her there was nothing he could do. Of course if you don't WANT to make it right there's nothing you can do! read more

What a joke, staff is rude, pharmacy takes 4 hours to have a prescription ready, and to the lady in the front who wouldn't sell me saline solution without an ID....Thanks for turning me down on buying practical SALT! I'll be driving the extra 7 miles to Walgreens read more

This is literally the worst CVS pharmacy I've been to. Every single time i come here my prescriptions are never ready!. Today I was told it would be 30 minutes. After waiting for 1hour and 46 minutes, the pharmacist tells me that she was having problems opening up the safe, and can't get my prescription filled, and did handle me back my prescription. Fed up and finding a new pharmacy read more

This pharmacy is completely unprofessional. If you want your prescriptions to be shouted for the entire waiting area to hear you, then come here. Im not sure if the pharmacist failed her training on HIPPA guidelines, but I literally had to walk out. Not to mention they move slower than the personnel at the MVA. You'd think coming at 8:30am on a Friday would have decreased my wait time. Laughably unbelievable joke of a pharmacy. I would not trust them to correctly fill any prescriptions. read more

Came here to try the curb side pick up feature. It was really nice and easy. Pick out what u need and purchase it via the cvs app and then go pick up whenever convenient for u! You're instructed to park and text them and keep your hazard lights on so they can find you. After that they scan your phone. That's when your credit card will be charged. Overall it was a nice experience and the man who brought our stuff out was so pleasant read more

please please please do not go to this pharmacy. they are terrible. never have my family's prescriptions ready on time. so i go there to pickup my medicines. waited in line for 15-17 mins. reached the counter. the lady said it is not ready yet. would you like to wait for 15-20 mins? i said sure. after that she called and said the medicines were ready. i went to the counter. she said go back in the line to pick them up. i was like what are you saying. i have to go back in line again? i went back in line waited for another 17 mins. i was there for almost an hour to pickup my medicines. just can't believe that after all these bad reviews, they are still open and nobody is doing anything about it. read more

DO NOT GO TO THIS PHARMACY. I have never experienced such inept pharmacists, and left an establishment this upset on multiple occasions. I have been trying to get my prescription for over a month. They continue to call me and say they will fax my doctor, but have no records or recollection of the conversations I have had with them-- so I have the same conversation with different people countless times, and have physically drove in a dozen times (per text communications) for no reason. Example of the craziness: I got a text saying my insurance needs to be updated and to call them- I call them- pharmacist says they can't take my card over the phone so I have to come in- I come in- for the next SIX WEEKS I continue to get text messages that my insurance card needs to be updated and my phantom prescription is ready for pick up (it isn't). I have only lived in this area for a month, and have been going in circles with them since, I am switching pharmacies ASAP. THEY ARE TERRIBLE. I assume I don't have to mention the attitude or the wait times either since others have made those issues clear. Side note for fun: Today I heard them all loudly complaining about a customer who is always yelling at them and all I could think is "Yes he's probably yelling at you out of severe frustration that's entirely your fault". Alas, save your energy and go literally anywhere else. read more

I wish I could give negative stars. This review is for pharmacy....the staff doesn't have any clue and very lazy. Just for updating my insurance it took 3 visits and 3 calls. I agree with all the other reviewers. Cvs management should focus on this pharmacy. read more

Last night I dropped off a Rx and was told to come back in 1 hour. @7:50. I Stayed close to the area and got back to the drive through window at 8:50pm. There was a line of cars in front of me and I waited patiently. As I drove up to the window the girl turns on the recording that they were closed and she proceeds to close the metal gate to the window. I blow and she says "sorry we are closed", I tell her I was told to come back in one hour and that I was waiting to be serviced but the girl says "sorry our computers are shut down". If I had known that, I would've went inside or to the closest 24hr pharmacy location. Bad service like this is unacceptable---especially when it comes to filling a needed Rx. read more

As I stand here at CVS pharmacy burtonsville, now waiting to pick up my prescription, which was called in 4 days ago, I get to witness first hand the level of incompetence, as well as laziness of staff at this CVS location. I have spoken with probably every pharmacy employee and remain amazed by their inability to quickly resolve problems or get a prescription filled for which I am paying cash. My Doctor's office called to assess the situation and was told that the script had been filled; however, now when I am attempting to pick up the medication, I am told to wait for it to be filled. Customers beware. read more

I have used this pharmacy for years but this past year has been terrible. They never have my prescriptions done on time or in a timely manner. They wait until you are there two fill it. They've even lost my prescription. Today was no different. As I stood there watching them mix the prescription that should've been ready 2 hours ago I noticed to calls on hold went from 2 to 7 with no one responding to them. I've got to find a new pharmacy. read more

Brand new big inside but not able to find what I'm looking for. Not a good selection in Easter cards looking for to send my sick cousin. Search the whole place for other things just a few items that are different from other CVS but mostly the exact same old things. So much space why not utilize it to the best of capabilities instead of just wasted space. Makes me wonder why this is here so near many others so close by. Nothing new or different to offer. read more

I would strongly recommend not coming to this pharmacy! Terrible customer service and the wait for my prescriptions is ridiculously long. They NEED to get new staff! read more

As a medical professional my experiences at this CVS and MANY others in the region have been nothing short of ABYSMAL! I get tests telling me my Rx is ready and then go there only to be told it was reshelved ( after only 2 days). I ask when to return and I'm told an hour so I wait and go back in 3-5 hours and it's still not ready. My wife called in her Rx and received a test yesterday it was ready ( there were 2 perscriptions) one was ready and one ant'. I was told to come back. I was THE ONLY PERSON THERE, there was 1 pharmacist and one tech. I told them I am no longer going to use you since this happens EVERY EOINGEL TIME I'VE BEEN thER IN THE PAST 18 months.As a DVM I write Rx for my patients and without fail they screw it up. I have switched pharmacies to a local group and will never go back, also I sent an e-mail to all of my patients telling them I will not approve an Rx at AT CVS again. read more

If you want horrible customer service, long lines, and incompetent pharmacy team, then this is the best CVS pharmacy for you in this area.

Came into this CVS to get some items with my coupons, waited in the long line, and then after being rung up the woman tells me my items are on sale. When I explained that there was no sign up indicating that she said that they took them down and wouldn't honor the price and my coupons. Never again will I come to this one! I'd rather drive to the maple lawn location because they would've honored it all! Forget it because the drive is worth it elsewhere! read more

It's an all time 0 Stars! A bunch of idiots in the Pharmacy work here! Rude and completely Incompetent idiots!! Also Liars saying your prescription will be ready and is never completed on time! read more

What a joke of an establishment.... I can deal with the consistency of late Rx prescription fills and the unorganized methods of their pharmacy department because at least I know and can just plan for that to always happen. However what I can not stand for is rude customer service. I was trying to get a passport picture taken and I went to the print center kiosk to see if I could print one, the kiosk prompted me to print a photo from my phone. I did not have any passport ready photos on my phone so I thought I would just take one then and there. I pulled down the white background screen that was in the print center that seemed to be for public use and had my friend take a photo. Almost immediately a old man who worked there came up and said " you can't do that here". I said " I'm taking a picture for my passport". He only repeated " you can't take that here". I continued " but I'm printing it here in your store". He came up to me and pulled the white background screen back to its closed position and walked away saying " we have to do that for you". I'm sorry but I get NOW that a cvs employee has to take my photo in order for me to print it but man, there were 50 other ways for him to say that to me then that. I walked right out of that store and I will never return. As I walked out of the store several other customers came up to see if I was ok and to assure me that, in fact, that cashier was being rude. There is another cvs on powder mill rd, or just go to giant across the street just so that you can avoid this store! read more

I hate this place. They can't fill a prescription to save their lives. I don't know what their problem is. I've been here several times. They have 6 people working in the pharmacy, and they still can't fill 3 out of 4 prescriptions. I have nothing better to do than stand here and count what's going on. The drive thru is a joke, and a poor one at that. I'm done. I've given them every chance. I'm transferring all my prescriptions to another pharmacy. God help anyone who has to go here. read more

Terrible customer service at the actual pharmacy, would not recommend wasting your time at this location, plenty of other pharmacies in the area with nicer people behind the counter. read more

The doctor saw us in a timely manner. This office provided very convenient appointment times for the optometrist.