Ai calling agent is horrible. They keep transferring me to a number that never picks up. Fix this horrible calling agent. Worst pharmacy on the planet read more

Staff always professional even when they are super busy. Love shopping here! Always take advantage of all the sales and discounts. The store staff always greets me when I walk in which makes me feel welcome. read more

This pharmacy can be a bit frustrating. The only way to explain the last 5 prescription fills is... the tail was wagging the dog. If my doctor prescribes something, there is a very good reason. The last several, several visits I have been questioned and or denied the prescriptions I need which includes post surgical prescriptions and a need for steroids post severe illness. Why is a pharmacy gatekeeping my medicines and or hassling me? Do not go here for your prescriptions. To be fair, I understand the employees are listening to a cooperation and their regulations. Employees are more often than not friendly which has made the frustrating experiences a bit more bearable. read more

They are closed for lunch everyday right at the time I need to be here. Some of the staff are nice but some of them act like they are being bothered when they have to wait on a customer. read more

Thumbs down on this pharmacy , the worst I have ever dealt with, the pharmacist is rude and unprofessional ! I will drop them from my list . The mail order side called them and approved a quantity of 10 tablets of a Med I ran out of to get me by , when I called to follow up 5 hours later , they said they didn't have time for me . Absolute didn't care what soever . Big pharma Only cares about profit . This pharmacy needs to go away ! read more

Their store policy is to not accept coupons for a prescription and it's their policy to not send it to someone who does. Gotta get all the dollars they can... read more

This place is horrible. I went to pickup a Rx today and was told I have to wait for the auto fill next month. I take a pen every month and can only afford to pick them up singularity instead of all at once. Now they are jipping me a pen because the tech can't figure out what I'm saying. I called, the guy didn't even listen to me. It was like he was answering a question that someone else asked. It had nothing to do with what I was calling about, the customer service here is terrible. They should go to machines. At least nobody expects a machine to listen to a customer. This year I'm changing from Aetna insurance and definitely switching pharmacies. read more

Inconsistent, inconsiderate, and rude. Worst pharmacy in town. The pharmacist who took my call this morning flat out hung up on me. Absolutely unprofessional. read more

The pharmacist is super nice and has always been super helpful. They communicate well and have always been clear about what's in stock, how long scripts would take to fill and when I'd be able to pick up items. I don't shop the rest of the store much but the staff seems nice as well and always ask if I need help finding things. read more

I switch to CVS pharmacy because I was being greeted by the ladies at the front of the store. This made me feel welcomed. Today was by worst experience with the pharmacy. When I arrived to pickup my medication they were closed for lunch break. There are new signs posted at the front of the store doors announcing new hours, which did not include a lunch break. When I pointed this out to the tech he was rude and said I could take it up with headquarters. My other disappoint was when my prescription was not ready he said the automated voice system did not always work. Why not fix this problem. Or do I need to take the issue up with headquarters. He was very dismissive. Very disappointed by one employee who was rude and did not give a rats ass about any thing. l read more

It is so frustrating that the CVS here in Boise Idaho is only open Mon-Fri, closed weekends, and closes for lunch. It is also very slow and often messes up the prescription orders. It is short-staffed, just like the CVS I used to used in another state. I hate using this pharmacy, but the company I work for requires me to use it. I wonder if the owners of CVS are super rich, since they seem to be so cheap with short-staffing their stores. There is never enough staff to keep up with the customer load. read more

This review takes the cake on the worst service possible. I walked into the CVS and I noticed an older woman, a CVS employee standing behind the register with her hands on her hips doing absolutely nothing, her name was Susan. I just needed to grab a couple of cans of cat food, and I walked up to her and asked, Me - "Where can I find your pet food?" Susan - "I'm not sure right now, and I'm a little busy." Me - "I guess I will spend the time finding it myself." Susan - "You have fun with that." I was fumed and eventually found the cat food with the guidance of the two Pharmacists. Another lady that I believe was the manager checked me out for my transaction. The possible manager also heard the conversation I had with Susan. This employee needs to be dropped and fired like a bad habit. From now on I am 100% a Walgreens customer. Unbelievable. read more

Hours of operation are impossible, can never pick up my medication and end up missing the deadline. Not to mention they close up shop early, especially for their lunch break. Do better. People have jobs, the least you could do is not close for lunch or be open on day of the weekend. read more

Worst customer service at any pharmacy ever. I called today on a Saturday and that said they were closed even though they are supposed to be open. I need a prescription transferred to another Pharmacy since they are out of stock. After repeated phone calls I finally got through to the front store and was told they were closed because there was no one to work there. I'm going to transfer all of my prescriptions to a non CVS Pharmacy this is absolutely ridiculous and dangerous. Whatever CVS is doing as far as Pharmacy Staffing they need to get it fixed immediately this is so bad it is ridiculous read more

I am new to the area and called ahead to transfer my profile from out of state. I spoke with a pharmacist and asked for pricing and availability of my medication, which he provided both, but did tell me it would take about 2 days to order, since they don't regularly stock it. My doctor sent my prescription on 12/1 and I haven't received notification of it ready for pick up, so I called. I spoke with the pharmacist Amelia #11169, who told me they aren't able to get the medication. She told me they ordered it and it just didn't come in, but I believe she lied to me. No one even called to tell me there's a problem and now don't care that they've put me up against the wall with being out of my medication. I requested Amelia's licensing number, which is required to be provided when asked for, and she refused to identify herself. This is a completely unprofessional and unethical place, which I plan to report to the state. Don't trust them. read more

Great staff. Love the email notifications too good service. Stupid requirement to have to have 85 words. But not CVS fault

I was with CVS for 5 months and each time I picked up a prescription, I had to talk to the Pharmacist which was unnecessary. I ordered a refill and they had questions for my Doctor which again, was unnecessary. Five days later it was still pending and they said I had to call my Doctor. Do not use CVS! read more

Got a text just after 8pm stating my RX was ready. I go right down, store is open, pharmacy closed at 8pm. I asked how I got a text after 8pm, store manager said, "I don't know, maybe it was automated, you can ask them in the morning." Moral of the story is no one there knows much. read more

The pharmacist I spoke to at the drive-thru had no idea what a Covid PCR test was... in 2023...

The worst pharmacist experience I've ever had. I am from out of state, and I was trying to explain to the lady that I had my prescription on Express Scripts. She then proceeded to talk to her coworkers about how she was getting annoyed with me in front of my face. This is completely unprofessional, and I will never be coming back here again. I have never been treated like this with any kind of service ever. I drove an hour because I was staying in Mountain home and it was a complete waste of my time. read more

Great customer service provided by longtime employee Paul (I hope that's his name: he has been at this location since it opened, and worked for the parent company for thirty years...) and pharmacist Amanda. Paul especially took the time to research my query, when i was having trouble and getting NO help from the grumpy checkout woman. Turned out to be a pharmacy issue, so he took me back to Amanda, who also took the time to research and find answers. What started as a fail ended in successful resolution, thanks to the patience, energy, and good attitudes of these two CVS employees. I will definitely add this store to my list of go-to's, thanks to these two. read more

I'm having the same issue as the reviewer above. I used a coupon from Good RX and because they didn't know how to put it into the system quickly enough they made me drive around to get into the back of the line. Avoid this pharmacy. I had already waited behind three cars. I'm currently sitting behind one car who's been at the window far longer than I was there. Dumb system. read more

This pharmacy isn't the best. The folks in the pharmacy are snooty when you have questions. Simply saying they never had any problem or heard of the situation is not helpful. I miss my old CVS pharmacy that knew what customer service was all about. ;( read more

This pharmacy has always treated us very well. I can find everything I need, first aid, cards & gifts, beauty and snacks. The pharmacy itself is fabulous. They have always worked with us for the best pricing for prescriptions especially without insurance. Also assisted in equal product over-the-counter that equals the prescription, the cost was $8.00 vs $90.00 co-pay. I go here for many things and enjoy their staff's helpful, nice demeanor. Prices are comparable to other stores and add the coupons and they are exceptional. read more

Worst pharmacy ever. The Nampa CVS is 1 million times better than the Boise location. The customer service at the Boise location is the WORST! I will drive into the next city to grab meds from here on out! read more

The pharmacy provided very poor customer service. I had a prescription transferred from a out of state cvs to the boise location I spoke directly with the employee that made the transfer at the Boise location and they said it would be ready by 3 pm today. In addition I received a text offering to have the medication delivered and I could pay the copay and it would be at my home by Monday. After getting a babysitter for my daughter and driving almost an hour to the boise cvs pharmacy location I was told upon arrival that the medication was not in stock. This really made me upset since I was lied to and wasted my time for 2 hours I'm a retired doctor and never had this happen to me before at any pharmacy. It appears to me the manager is inept at this cvs location. Or staff need to be trained better and not make false promises or lie to the customer. Service needs to improve here. I'm calling corporate on Monday to complain as well they are really inept and need to improve greatly or they will have no customers read more

I thought in drive through its first come first serve. They told me to drive around the building to let the car behind you go and and you can behind the car. What kind of a stupid rule is that? read more

never get a prescription from this cvs. i always have a terrible experience here and I've left crying multiple times. this morning, they were trying to blame me for having the wrong pick up date. when it was clearly written on my referral, I asked if I could come right at open the next day and the pharmacist goes, "well we're actually out of it." I have work all day so I can't go get when they, "may or may not have it ready." never go here. read more

I grew up with 2 pharmacists as parents, so I'm extremely understanding to how awful people can be to them. However, I also know a bad pharmacy and this one is the WORST one ever. About a month ago I had a prescription sent over there. I got a call that evening saying it was ready. Went to go pick it up and was told the pharmacy was suddenly closed for the entire weekend and I couldn't get my prescription (which couldn't wait 2 days). I had to have my Dr. send it to Walmart and pay out of pocket since CVS had decided to fill it before they closed and not let me know they were closing. Then yesterday I scheduled an appointment for a flu shot online, only to show up and be told, "We're done doing flu shots for the day, but you can re-schedule and come back another time." Again, no phone call to let me know I shouldn't waste my time driving there. Thanks CVS, but you can find me at Walgreens from now on. read more