I used to use this pharmacy for all my scripts. Loved this store. Great service. Happy workers. A well-oiled machine. Then something happened. I don't know what it was, but the pharmacy started getting orders wrong, late, or just forgetting. I have had to call CVS corporate at least FIVE times over the past year just for prescriptions not being ready when promised (Just Google the number and file a complaint with them, not the store!).
Here's a perfect example: Doctor calls in script on Wed. I call Thursday AM to check on the status and they say it'll be ready Friday (the next day) as that's the soonest the insurance will go through. OK, fine. I have just enough to last till then. Now a normal pharmacy would check the shelves and see if it's in stock for a Friday fill. Nope. Worse, the person I spoke with sounded like she was half asleep and couldn't give a fig if it was filled or not, in stock or not, or would be ready tomorrow or not. Never said "thank you", "sorry", "please", or anything resembling manners.
Then on Friday, I'm told it's out of stock and won't be in until Monday (apparently they don't accept shipments on Saturday or Sunday for reasons beyond my limited comprehension). Except by Monday, I'll be out of my Rx.
So they offer a partial fill that you're forced to accept. Great. Trip 1 of 2 for an Rx. One time it took 3 partial fills before the balance came in. I had to call corporate TWICE. It was like filling a script on the installment plan.
So even if they got the Rx on Wed, and even if I call on Thurs to inquire, and even though they knew the product wasn't on their shelves (right?), why would the store wait until the day it can be filled to order more? Insurance.
If they can't run it thru the insurance because it's too early, they won't order it--even if it's out of stock. This is what I'm dealing with. And it's not an expensive script! I was told that was the reason. I even told them I'd pay cash, if for whatever reason the insurance didn't cover it. Doesn't matter.
This happens over and over again. With different drugs. When I reach my boiling point, I call CVS corporate, which takes my complaint but then NOTHING ever changes. I started migrating all my Rxs to Walgreens, but the message isn't getting through to the Powers That Be. YOU ARE LOSING CUSTOMERS!
Luckily, you'll run across a competent and caring pharmacy assistant who will try to move heaven and earth to help you. Sadly, those employees are few and far between. read more