I had a deeply concerning experience at this CVS pharmacy that raises serious patient safety…read moreissues. On 04/09/2026, my mother-in-law visited in person and spoke directly with the pharmacist manager, Tina J., to request an urgent refill for my 5-month-old infant. My child was recently discharged from the NICU and requires oxygen support and G-tube feeding, so the inhaler medication is critical. Tina J. acknowledged the urgency, took down all the details, and assured us she would immediately contact the hospital pharmacy (Advocate Health, Park Ridge) to have the prescription transferred electronically. She stated the process would take about five minutes and that she would follow up once completed. None of that happened. There was no documentation, no communication to staff, and no follow-up. Calls to the pharmacy went unanswered. When I arrived the next day (04/10) expecting to pick up the medication, I was told nothing had been initiated. Because of this failure, I had to urgently find a 24-hour pharmacy to ensure my medically fragile infant would not go without essential medication over the weekend. This is not just poor customer service--this is a breakdown in basic pharmacy responsibility and accountability. When a pharmacist is clearly informed that a medication is critical for a vulnerable patient and commits to immediate action, failure to follow through puts patient health at risk. It is concerning to think about how many times this may have happened to others without being addressed. I hope CVS Health takes this seriously and implements stronger accountability measures to prevent situations like this from happening again.

Nice updated CVS with chill vibes and friendly faces. Don't seem overwhelmed and hassled like…read moreothers closer to Schaumburg. Nice bathroom and cold water in the fountain, and not out of stock of the lipstick I wanted. Win win

I went to Walgreens to get some gift cards for some upcoming birthdays. I love how they have a…read morelarge display of various gift cards near the front of the store. This was convenient for me. I was able to get what I was looking for and leave quickly. I highly recommend this Walgreens location.

I finally dumped these clowns. I've gone to CVS and the difference is like night and day!…read moreThis company has Los BILLIONS of $ over the last year and it's quite evident why. Do yourself a favor and make the move before you need any more refills.

This review is specifically for the pharmacy. Those who work in the store front themselves are…read moresuper friendly and always have a smile on their faces. I've always had great experiences at Walgreens pharmacies. It hasn't been until I frequently need to get things like as of late that I realize how much I took that for granted. I would call in for a prescription and they'll give me a time to come pick it up or tell me a day to pick it up, and I'll come in and have to wait 30 minutes or they'll tell me they don't have it in stock. Despite sending me the message that the prescription is ready for pick up. There is one tech in particular that I've heard talk rudely about customers when asked a question. The ones who are up front talking to guests are always super sweet. But there is that one tech that whenever we ask a question he wigs on the person asking the question. It's a bit disheartening to the point where I don't want to ask questions but naturally have to at times. If you are in a need for a refill, make sure you call days in advance and still come in with time to make sure they fill your prescription.

Why would anyone come here for any purpose? Do your shopping online nothing is in stock and have…read moreyou been to the pharmacy? Forget it! Again, nothing is in stock. You have to wait. Come back. What a nightmare just use Amazon.

Incompetence, Zero Compassion, and a Complete Lack of Professionalism…read more I requested my prescription on a Monday morning with a promised pickup later that day. I called around noon and was told by Tal it was "on track" for the afternoon. That afternoon came and went with no update. When I called again, Apexa informed me they only had 5 pills in stock but could order the rest. I picked up the 5 pills later that night, worried about getting the remainder before leaving town Friday. Tuesday, my doctor increased the dosage. The Walgreens app showed the medication would arrive Wednesday. By Wednesday afternoon, still no update--so I called again. Michael told me they could not fill the rest because I "had enough until Friday," contradicting everything I'd been told. When I expressed urgency, he raised his voice, saying, "You can pay cash for it if you don't want it to go through insurance. Are you going to pay for that?!" I agreed immediately and asked the price--$23.17. He put me on hold, and then Nikki picked up, claiming it couldn't be sold for cash because that would be "insurance fraud." I pressed for answers about the repeated misinformation. Nikki admitted the medication had arrived earlier that day but still refused to fill it because "the system" showed I was "covered" until Friday. Then, in the most unprofessional and insensitive comment I've ever experienced from a healthcare provider, Nikki said: "No wonder why your doctor increased your medication, you clearly need it." This was said to a patient who was already in tears and struggling with anxiety. When Friday came, I called again--only for Tal to tell me they had not actually received the medication like they were supposed to. She said she would start calling local stores to see if they had it in stock. Why wasn't that done on Wednesday when it was clear I was upset and leaving town? This pharmacy repeatedly gave me conflicting information, failed to take proactive steps to help, and treated me with shocking insensitivity. Handling people's medications is a responsibility that requires accuracy, consistency, and compassion--this Walgreens location displayed none of the above. Walgreens, if your staff cannot manage basic communication or show empathy to sick and vulnerable customers, they should NOT be working in healthcare.

Never again will I visit this store. They ALWAYS mess up my photo orders. The last time I went in…read morethe poor associate was calling for her manager to help repeatedly and no one came...

The worst Walgreens I've ever been to…read more The pharmacy is always incredibly understaffed. Expect incredibly long wait times, the drive through is frequently closed. They will cancel your prescriptions without notifying you beforehand to see if you still need it. I tried picking up a prescription for about a week, but every time I went the lines were so long I had to come back. Arrived tonight to get my prescription and they cancelled it so I had to wait until they could fill it again. I would recommend going to another pharmacy if you're in the area.

Employee's are very friendly and never had a complaint about the store. The woman at the Photo…read moredesk needs help sometimes.

I think it's important to note how you're treated when buying a sensitive product at a pharmacy and…read moreit's also first thing in the morning. You're hoping the store is stocked with the thing you need to make it through the day and that the checkout person is friendly but definitely doesn't mention anything about what you're buying. One woman there did just that and after a terribly sick night, really helped me get what I needed and go on with my day. She even complimented my bag. It helped.

Might be the most infuriating pharmacy I've been to. They mess up the prescription 100% of the time…read moreand I have been scolded by them for their own screw up. Go to any other pharmacy in the area.

They are a terrible company, and I am forced to use them due to my insurance. When ordering my most…read morerecent refill, the customer service agent asked intrusive questions about private conversations I had with my doctor regarding my illness and medication--conversations that are not their business. I receive one injection per month, so once it is administered, I have no medication left on hand. Despite this, the agent insisted I was attempting to refill too early and claimed I should still have medication available. He then stated that the prescription was written incorrectly. When I called back to confirm whether my order was actually being filled, a different agent had no record or explanation as to why I was previously told the refill was too soon. It is now February, and my last refill was in December, which only covered January. I have been calling since mid-January to obtain my regular February refill. This company is a joke. Their incompetence and lack of communication are unacceptable--especially when handling life-saving medication. These employees have no business managing medications that patients depend on for their health and safety.

Worst pharmacy ever!!!! Always drags their feet and gives the runaround on refills for my son's…read moremedicine. He is immune compromised and can die without but what do they care!!!