I'm not sure what has gotten into Walgreens lately, but all the sudden the employees at the store…read moreseem to genuinely care about the customer and find ways to help you while in the store. I find it really refreshingly in an era when customer service has been on the decline.

The customer service at this location is extremely poor. There are consistently longer-than-usual…read morewait times for prescriptions, and it's difficult to reach someone by phone due to extended hold times. Prescriptions also take longer to fill compared to most other stores.

absolute. ass. extremely rude and ready to go attitude. I was still patient and nice with the…read more"manager"?. anyways was rudely told last attempt for sale.

I actually went in here because I was contracted to do a mystery shop and I've never been made to…read morefeel so awkward and uncomfortable. Every time I moved to a new aisle in the store, the "customer service needed in ____ aisle" came over the intercom. Coming from a customer service & retail background, I am well aware this is done when someone is suspected of stealing. Both to deter the customer and give a heads up to other employees to watch out for them. I was in this store for less than five minutes when this started and each aisle I went to it happened again which is so overly aggressive and unnecessary. When I asked for help getting something off a locked shelf I was treated like I had the plague and it was clear the associate had decided I wasn't going to actually pay for the items I had requested, which also really annoyed me. I purposely go in to most shops in lazy day off clothes because I want to be treated like the average person who runs into a store so I get an authentic experience... and boy did I ever receive it! However, I'm not sure what screamed thief about me to whoever was watching within the first 30 seconds of me entering the store but I'd love to hear back because I was so annoyed and made to feel not welcome I left with only half my shop completed and without purchasing all the items requested. Maybe give a customer more than a few seconds of standing in the beauty aisle before assuming they're stealing because you're chasing away customers who are probably actually there to spend money. This Walgreens is one of the closest to my house and I intend to avoid it like the plague for personal needs but I will pick up every mystery shop I can for this location so I can write another review to the powers that be about the profiling of customers and unwelcoming atmosphere.

I have gone to this Walgreens since moving to this area 6 years ago. I have never had any problems…read moreand to me it functions well and the staff is courteous and helpful. Recently Nashville was struck by a large tornado which damaged a central telephone switch including Walgreens. This caused major backups but with the patience that we all need to muster after a disaster Walgreens at Nashboro Village came through with flying colors. Now we have gone right into the Covid-19.

They are rude. I called to see if I could get my prescription they say waiting on drapproval. I…read moresaid no she called it in 2 days ago then said my insurance wont cover it. I said I'll pay for it how much. They told me. Went there got the same questions. Then pharmacist came over and said I should have 1 pill left. Well I dont that's why my doc called it in. She said she abides my state rules I said well I'm completely out and since I havent been sleeping is why we are trying things. I'm severely depressed. She said well it wont kill you and could care less. I've heard doc can call in early refill which I believe she did since they had her refill request 3 days before I run out. I hate this place so much but since I started there all my docs are listed there. Makes me sick.

I had a pharmacy employee stick her ENTIRE HEAD inside my car, during the pandemic, when she…read moredelivered my medication she in the parking lot. A few days later, I was diagnosed with viral pneumonia. I was sick for weeks! I couldn't get help in the fabric area, so (after years of this treatment) I picked up their phone myself, dialed the pharmacy, and asked them to send someone to help me. It worked! ;) Most of the employees here ARE trying pretty hard. I saw a teenage guy faint behind the counter. But the store isn't managed well, and some of the customers are beyond shady. It's basically the sixth circle of hell, because their are always long lines, as they refuse to staff the clerk checkouts properly. Come on, Walmart- I'm sure you have a few bucks in your pockets already to put more staffers on, you greedy corporate pigs. Lately I've been going to the one in Smyrna- much nicer.

Impossible to get help from employees. My husband and I stood by a locked box with pet shampoos…read moreand medicine in it for 20 minutes waiting for someone to open it for us. Spoke with over 8 workers and none took the time to find someone with a key, even when they said someone was coming. You'll find your basic essentials here but everything is typically scattered and there is little to no customer service. Would recommend going elsewhere.

I will start out by saying that the regular staff at this location is very helpful, and can answer…read moreany questions you might have about the products on the shelves. So if you're going in for something over-the-counter, a late night snack, or something along those lines, then I would recommend it! However, every time I've gotten a prescription filled at this location (which I have many times), something has gone wrong. For example, I received a phone call informing me that my prescription was ready, but when I went to the pharmacy, I was told that they didn't have any in stock. The next day, I received another phone call telling me the same thing, but when I went to pick it up, their order hadn't yet arrived. It took me three different trips (out of my way) to finally pick up that prescription. Everyone's really nice, but it can be quite a hassle to get something filled there. There's also almost always a line down the aisles, so it takes a while to pick anything up.

Zero stars if I could. Incredibly rude staff in pharmacy. I waited five minutes for someone to come…read moreto window and then rang the bell. No one came to window or said anything over the speaker. After another five minutes, I rang the bell again. The tech appeared and said "I told you I'd be just a minute!" very loudly. This was not my first incident with them, but it certainly was my last straw. Immediately switched my prescriptions to another pharmacy.

Extremely rude over the phone. I was in their parking lot waiting for a curbside order. I called to…read moresee if I was looking at another hour wait or just a little while(already waited an hour) in case I needed to go in and get my own order, and she rudely interrupted me and said YOU CAN CANCEL IT! I know I can cancel my order, that's why I called. Customers don't want to be rude to people in customer facing roles, but we don't want to receive rude service when we are already being nice, calm, and understanding.

Hands down the worst Pharmacy ever. I was asked to come back so they could get caught up. Everytime…read moreI come there, it's an issue.

This is the only pharmacy I use, because he's a real pharmacist, who knows more then your doctor…read moreabout drugs, he's not just a clerk. They also have C BD oil, which helps lower my blood pressure.

We have been coming here for years. The quality of service and the knowledge given here far…read moreoutshines the chain pharmacies. There have been a few times where I've gotten a better education about our conditions here than from doctors we seen as Ash takes the time to answer any questions you may have and he's a wealth of knowledge. Highly recommend.

Before driving here, I downloaded the Walgreens app to check if it had what I needed, which was a…read moreutility knife and some Velcro. Turns out that they had that and 2 gatorades to quench me while I worked on fixing a door. However, my experience with this Walgreens was outstanding because of the app I downloaded. I created an account via the app and it gave me a Walgreens card. With the card, I was able to save 11% off! The app made everything easier because as I approached the counter, my phone told me to hold it near the card reader. The card reader had no issue recognizing my phone for the discount. From their, since this Walgreens takes Apple Pay, my phone proceeded to ask if I wanted to pay with it. I agreed and my face unlock allowed me to pay without even taking out my credit card. The cashier fellow was surprised at how quickly and effortlessly everything worked. He said he'd never seen anyone ring the Walgreens card or pay with their phone the way they did. This is the closest Walgreens to me and since I had a great first time experience (this is actually my third visit, though), I will keep coming back unless something changes. So far, I recommend this Walgreens.

Once you get by the aggressive panhandlers in the parking lot and inside the safe confines of the…read morestor and back to your car at the Murfreesboro Pike / Thompson Lane - Nashville, TN this Walgreen's location, it's fine. Walgreens needs to get a handle on what goes on in their parking lot. Hassled for thirty feet (3/27/20 @ ~10:30 a.m.) as I walked to my car by some cat up close aggressively asking me for money "to get lunch at Taco Bell". Meh....

It is a wonder a store like this can still be in business. Imagine being growled at by a…read morepharmacist, and then understanding why the store is empty so often.

This location doesn't follow the rule of dropping off and picking up so if the person in front of…read moreyou wants to wait you might be stuck waiting . Staff is friendly. Average prices so if you don't mind waiting!