Just want to give a shout out about some over the top service I had recently…read more Called Burtech Plumbing on a Sunday at the last minute for a clogged toilet. Vivian was friendly and helpful, got me on the schedule right away. Kyle came out, did a great job, and was honest and professional. Excellent customer service and quality work. Would highly recommend.

Signed up with Burtech in 2024 for a tankless water heater maintenance program that included annual…read moreflushes for $79 "for the LIFE of the unit." That pricing was a major selling point and one of the reasons I chose them over other companies at the time. When I recently called to schedule my annual service, I was told the program had been discontinued and I would need to enroll in a new VIP plan at a significantly higher cost ($200+). The new pricing represents a substantial increase from what was originally promised. They stated they attempted to notify customers of the change, but I never agreed to any modification of the original terms. When I asked for documentation showing that the agreement allowed for this change, none was provided. After multiple exchanges, they did not budge and continued to repeat the same generic explanation rather than addressing the core issue of honoring the original agreement. I mean if they are going to promise the LIFE of the unit and then change the policy they should at a minimum give people under the previous plan at least 3-5 years before transitioning just out of fairness, not just cut them off the next year after. It's obviously fine to charge the new price to new customers. Anyway, at no point was there any effort to resolve the situation or offer a reasonable accommodation. I've been around a long time and dealt with many businesses, I've never seen anything like this. Given their otherwise strong reputation and BBB rating, this was particularly disappointing. As a long-term retired military customer who values reliability and transparency when choosing companies to service my home, this experience fell very short. Customers should be aware that long-term pricing commitments will not be honored or grandfathered and replaced with significantly higher-cost programs based on daily business decisions.

First and foremost - HIGHLY recommended…read more This is the 2nd time we used this company. Received exceptional customer service. Sami was extremly personable, knowledgable and courteous. He definately had our best interest. We gained so much information on keeping up with our plumbing maintenance as we showed him around the house and yard. We had waited for years to fix/replace faucets in the kitchen and bathrooms. Looks and works great. While working, he identified our dishawasher was not connected properly after all these years. It was clear once he pointed it out, once fixed, it allowed us to move our drinking water dispenser to a more convenient location AND install a soap dispenser. Cost was always discussed up front and was reasonable. Sami sets the bar for customer service and work. Thanks so much Courtesy Plumbing for providing top notch employees and work.

This was recommended by another plumbing service. I called and replied back being Sunday then…read more Add an Appmt and was prompt to arrive in scheduled time. Guy was corteous, introduced himself and straight to work. Work was completed and fixed the problem.

Outstanding company. Highly recommend. I needed a check valve replaced near my water heater. The…read moretechnician was Alex who was great to work with and did an outstanding job. I felt the price quoted was very reasonable and Alex explained every part of the process as he was working. I'll definitely be using this company again if I ever need a plumbing company.

They were quick to respond to my quote. They don't give free quotes but charge $50 down payment…read morewhich they will apply if you choose them. They were very transparent with that. Daniel came over, inspected it, gave me a quote, and I decided to continue. It was quick and he fixed my toilet which had a low pressure water flow. It's working great now.

Professional, honest, and quick to fix the issue. Great communication, reliable service, and…read moreeverything was handled efficiently. I would definitely recommend them and would gladly use their services again.

Encinitas Plumbing is ALWAYS my first call. We've been using them for years for everything from…read moresimple maintenance to installing an electric water heater. They are responsive, kind, knowledgeable, efficient, and fairly priced. I love supporting a local small business.

I decided to replace my toilet after the one from the previous owner started to show some issues,…read morebut when I removed it I noticed the toilet flange was completed destroyed from years of leakage. I got an appointment set up within a few days (on July 4th, too!) to get a quote. Ian came out, checked for parts, and immediately got to work. He was super friendly and answered all of my questions, and even gave recommendations for upkeep and maintenance. Even though he had to cut out the old flange and glue in the new one, the work was super quick, maybe 1 hour tops between him arriving and him completing the work. Pricing was also fair and within expectations! Definitely will come back to All American if I have any plumbing issues and I highly recommend Ian!

All American Plumbing Inc. is exceptional! We had a plumbing emergency, and they came out last…read morenight at 10:00 PM and returned first thing today on the 4th of July to finish the job. Sherri was fantastic manning the phones, keeping me completely updated and informed throughout the process. David did an amazing job installing our new PSI pressure regulator. Prompt, professional, and willing to work on a major holiday--I highly recommend them!

We were replacing a broken toilet ourselves, but removed the old one to find that the setting in…read morethe floor was completely borked. There was no actual flange at all, just a repair flange and it was set below the level of the flooring and filled in around with a mess of some kind of caulk or filler to try and raise the level up. Making this right was way out of our league, so we called MasterCraft to help us out. They confirmed our suspicions that this was messed up six ways from Sunday and talked through the process of cleaning out the filler, chipping away the concrete, and refilling it with a clean setting of concrete so they could set a proper flange 1/4" above the flooring and for a reasonable price considering how terrible the setup was. They immediately set up an appointment to return the next day. While they were there for the estimate, they offered a free inspection of the plumbing in the rest of the house, which I took to be a fishing expedition for more "problems" they could "fix" for more money, but such was not the case. They found one minor issue, said it could probably wait a few years, and even fixed another minor issue they found for free, then said everything else looked good. Startling honesty and helpfulness! From my call for help, they had folks out to check things out in about two hours, and the work was completed less than 24 hours after that. For the level of work done, an incredible turn time, IMO. All told, we had 5 different techs in our house between inspection and repair, and every single one was friendly, competent, and respectful of our home. While I'm not eager to *need* their services, if I do, MasterCraft Plumbing has definitely earned repeat customers here!

Subject: Unresolved property damage and failure to honor warranty…read more I am writing this review to share my experience with Mastercraft Plumbers Inc. regarding a project that resulted in irreparable damage to my bathtub. While the company performed the initial task of removing a corroded screw, their technician's negligence resulted in significant, irreparable damage to the bathtub. Despite a written warranty guaranteeing workmanship, the company refused to restore the tub to its original condition, instead proposing an inadequate "refinishing" remedy that did not meet professional standards. After months of attempting to reach a professional resolution, I was forced to pursue this matter in Small Claims Court. On June 8, 2026, the Superior Court of California ruled in my favor, confirming that the company failed to meet its obligations and awarding a judgment for the full cost of the necessary replacement. I am sharing this factual account to assist other consumers in their due diligence. I have attached the Court's Minute Order and photographs of the damage for transparency. I am posting this as an addendum to address the owner's response. I wish to clarify that the facts of this matter were adjudicated in the Superior Court of California (Case #25SC04822C). On June 8, 2026, the Court ruled in my favor and awarded a judgment for the costs of repair, rejecting the defendant's claims. My review is based on these documented findings, and I stand by the facts presented. I have attached the Court's Minute Order for transparency to allow future consumers to make informed decisions based on the official record.

Great experience start to finish:…read more * Prompt response on the phone * Rapid appointment scheduled with a 2 hour window * Julio showed up on the early side of the 2 hours, very professional and courteous * He fixed the problem rapidly, no hassle, no mess Great job and a great company!

We hired CSR Plumbing for our old cast iron pipes to be replaced and couldn't be happier with the…read morework. Our home had been completely remodeled last year for the exception of the cast iron pipes underneath our house. Huyen, and his crew was knowledgeable, professional, on time, and explained everything clearly before starting. They handled a messy, invasive job with care and kept the work area as clean as possible. The project was completed on schedule, the pricing was fair, and the quality of the workmanship really shows. If you're dealing with aging cast iron pipes and want the job done right the first time, I highly recommend this company.

My go-to when I need a plumber is Troy Collins Pacific Plumbing. I have been extremely happy with…read moretheir service and the quality of their work since 1994 when I first came across them. They are quick to respond and prioritize need in a fair and just manner. Today I called about a hot water heater problem at about 9:30 AM. It was fixed, new hot water heater in place correct diagnosis of problem and done before 1 PM. Now that is Phenomenal Service. We're talking driving all the way up to Cardiff too! Thank you Troy Collins Pacific Plumbing! K. Gabrielson

Had called a plumber to fix leak issue. They did a half ass job and was charged for them to weld…read moreoff a pipe. Which they did poorly. I had to consistently call in order to receive notes from plumber for my insurance company. When leak STARTED AGAIN. the plumber came and looked at the leak and said nothing is wrong. Told me to add the silicone to my tub and asked him if he could do it and he told me he Didn't have time. OVER THE SAME ISSUE. I offered to pay in the moment and was told not to worry about it since nothing was wrong and the plumber directly told me it was under warranty. I recieved an invoice for 150 and when I called I was told to not worry about it. And they would look into why I was sent that. I didn't hear anything after. NOW A YEAR LATER. THEY WANT 150 more than the 500 dollars I paid for the wack job that was done in my bathroom. They are scammers and will be looking to report them.

called for a sewer line location and depth. Mark came out…read moreand was very knowledgeable and fair. Located the sewer line and gave me the exact depth. would recommend and use again

Had a water heater leak, called a few guys, all were busy and prices were vague. Jeff showed up…read moreearly, was very detailed about what he was going to do. did the complete job at the price he quoted, got it done the same day and left my house clean. I will be calling him back again.

Best plumbing company. I woke up to a a serious plumbing leak in my bedroom ceiling. Kenny was…read morethere within a few hours found the leak and fixed it. Told the cost up front and various scenarios. It turned out to be one of them he quoted. Kenny was very friendly, knowledgeable and efficient. He cleaned up after the job. You couldn't ask for any better service. They are truly plumbers plumbers. C Edwards

Great experience with this company. They offered a free consultation and quickly gave an honest…read moreestimate of what was actually needed--and what wasn't--based solely on the information I provided. Thorough, straightforward, and zero pressure for a house call or upsell. Really appreciated the transparency.