My go-to when I need a plumber is Troy Collins Pacific Plumbing. I have been extremely happy with their service and the quality of their work since 1994 when I first came across them. They are quick to respond and prioritize need in a fair and just manner. Today I called about a hot water heater problem at about 9:30 AM. It was fixed, new hot water heater in place correct diagnosis of problem and done before 1 PM. Now that is Phenomenal Service. We're talking driving all the way up to Cardiff too! Thank you Troy Collins Pacific Plumbing! K. Gabrielson read more

Very responsive and reasonably priced work. Would definitely hire again for future projects.

I had a fantastic experience using Collins Pacific to replace my HVAC unit. I got quotes from three companies, and Collins Pacific was the best one. Plus, Joe worked with my HOA's property management company quickly and efficiently to get them the documents they required to allow the company to do the work. Joe was my primary contact, and he was friendly, answered all my questions, and communicated with me clearly every step of the way. The day of the job went smoothly, and Joe came back to check the seal and again with the city inspector to approve the work. I feel that Joe and his team really took care of me, and I can't recommend them enough. I will be going back to them for all my future HVAC needs. read more

Called on a Sunday for a leak, was told they would send someone out Monday. Even texted them pictures of the job. Then on Monday can't get through to them, and finally get told they can send someone out Wednesday. Poor customer service and not professional, recommend finding a different company. read more

Fast response and clear explanation of the problem. Provided receipts for insurance purposes. They follow the law when interacting with HOAs read more

Quick and accurate service. The team replied to our inquiry and we were scheduled the following morning. Fair pricing comparing 5 other places that replied. Most companies replied, "call me & we'll come out and tell you the cost after we see it" rather than giving details on the price on a very straight up and simple job. In a climate where it feels like business try to do whatever they can get away with, it was a huge relief to see people doing honest and accurate work. read more

Tech Joe said he could service our ac unit in an hour. Joe came out at least a dozen times some times for 4-6 hours at a time. It was weird. The unit was working but not as well as it used to be by the time he left nothing was working, 2/4 units were leaking and he said the board was fried. He ordered a new one, weeks later came out to fix it, that board was defective, ordered a new one still more issues. Everything wrong was something else happening. He was in the attic, all over the house still nothing works. It now works less than it had been before he was here. I would think at this point that we would have heard from his boss or management. Nothing. I do not recommend this company at all. Joe was nice but at some point you need to just say I need to ask for additional help. read more

Collins Pacific guy said my toilet flushed poorly because it was a low flow toilet ( its always worked fine for the previous 2 years) We had another plumber come out & they found huge tree roots in the line. We don't think Collins Pacific knows what they are doing- be warned read more

Collins Pacific - Missed by Collins pacific - Plumbing Near Me - San Diego, California

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Very prompt response. HVAC Technician Joe knowledgeable and offered multiple options. Very glad to have selected Collins's Pacific Plumbing for an air conditioning issue. read more

Showed up on time. Very helpful and knowledgeable. Waiting on their pricing. So far so good.

Extremely happy with Collins Pacific Plumbing and would work with them again. Easy and quick response time, clear communication, gave a repair quote before arriving so I knew what to expect and provided excellent work delivered as promised on-time and within pre determined budget. I would recommend and hire again. read more

The plumbing repair man demonstrated plumbing (expertise and knowledge) that makes me eternally grateful.

From scheduling to installation of my new toilets, the service is top notch. It's my second time using them and I'll be using them again if I need any other plumbing projects. read more

Highly recommend!!! +++ Would hire again - easy communication, timely, reasonably priced and did a great job replacing our broken garbage disposal. read more

They provide professional service with reasonable price. We had a project to replace valve and hot water block issue.

I needed a hose bib and a garbage disposal changed out. James arrived in the half-hour window that was promised. The quality of work by Collins Pacific is unmatched... very professional and courteous as always!! I highly recommend!! read more

Well done! Fearing a pool leak, immediately reached out to Collins Pacific, since they were superb on two previous jobs, earning our trust and repeat business. Speaking with Russell, he went above and beyond in locating and providing a referral to a business better suited to address our issue. Other companies might just say, "sorry we don't do that kind of work" and left it at that. This illustrates exceptional customer service. read more

I'll tell you about my experience. Draw your own conclusions. Mine are reflected in the one star rating. I manage apartment buildings. My handyman happens to be a licensed plumber. There was a major plumbing problem with one of my units while I was traveling during August 2022. My handyman essentially served as my eyes and ears as he navigated the problem, bringing in Collins, his regular employer at that time, owing to the size, scale and equipment needs of the job. Job was eventually successfully resolved. Cut to October 2023, we received a Collins invoice for the first time, 14 months later, coupled with some not so subtle threats of collection action if we did not pay up promptly. I explained that that was the first we had seen their invoice and of course we were never contacted prior to 10/2023 to be alerted that payment was even overdue. We are in fact scrupulously prompt payers. Details were somewhat sketchy to me owing to the 14 month lag and the fact that I wasn't onsite during the project to begin with. When I consulted my handyman as to the legitimacy of the charges, he pointed out 2.5 hours billed for the services of former colleague whose task it was, we are told, to verify or to try again to penetrate a drain line my handyman had already deemed impassable. Ok. I can understand a second opinion, but 2.5 hours worth, at $105 per hour, after your own skilled plumber has deemed the line impassable? This along with the 14 month billing lag leave me a bit dubious. In the interest of full disclosure, my handyman parted ways less than amicably with Collins. With that said, the handyman is as honest a tradesman as I have ever worked with. Made my case Collins and they were as unmoved as I am unhappy at the questionable $262.50 charge demanded 14 months after the fact. Okay. I agreed to pay the invoice as written but while I'm not convinced I will most assuredly not be fooled again. Approach Collins with caution. read more

Sean was great! Very knowledgeable, was extremely friendly, and honest about their prices and services. Professional through and through. Would recommend them to anyone in the San Diego Area! read more

Great service. Very polite and punctual. Very neat work as well. It was a multi-day project and each evening they left the house safe and usable. read more

I reached out to get a Faucet installed and get new Angle stops and they were great, responsive and friendly. Would recommend! read more

Collins Pacific - New Faucet! - Plumbing Near Me - San Diego, California

Great customer service. Technician, Brayan arrived on time.. He was very respectful, communicated well & professional throughout the service. Our hose bib needed to be replaced and he explained all of that and took his time. We paid $278 & I appreciate his time and would recommend this company for any plumbing needs! read more

nice guy, nice. The tech named matt is a pretty good guy who talks really cool stuff while doing the work. And the work is done well. read more

Collins Pacific - Plumbing Near Me - San Diego, California

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After receiving an exorbitant quote from a large plumbing company, I shopped the job (replacing valves) around and chose Collins. They came out the same day and provided cost-effective service at a fraction of what I was quoted by their competitor. I would happily use them again! read more

Professional, honest and quick to respond. Gilbert took care of us. Replaced supply lines, angle valves and bathroom faucets. They let me buy my own and they installed for reasonable price. read more

Fast, courteous and quality service to address our gas pipe issue. Fixed within a few hours. Great sevice

I had an emergency with sewer water backing up into my bathtub back in November 2022. It was absolutely disgusting. Based on other good reviews, I called Collins Pacific Plumbing and they scheduled a technician visit for that afternoon. Jose Rivera came by. He snaked the outside drain and provided the camera visual of the condition of my main drain to the street. He was incredibly patient, informative, respectful with me. He was VERY diligent with the work. It's been 3 months since his visit and we have not had the issue resurface (pun intended). A friend asked for a plumber recommendation to day which reminded me to write this SUPER deserving review for Jose, who is nothing short of a SUPERSTAR. THANK YOU JOSE!!! And sorry it took me this long to write the review that I said I would about you! read more

James was the most helpful for finding the source of our leak. He went above and beyond to make sure our concerns were met. Would highly recommend Collin's pacific plumbing to friends and family. read more

Called them out to perform a diagnosis of an issue we were having with our pipes. They failed to properly diagnose the issue and instead of giving us an estimate I notice that I got charged 150$ for having them perform a diagnosis. Even though they failed to properly diagnose the issue, I still get slapped with a hidden diagnostic fee that was not discussed on the phone prior. Makes you wonder what other hidden fees and shady business practices they are willing to pull on their potential customers. Save your time, go with a plumber that operates with transparency and integrity. read more

We are very happy to have worked with Colin Pacific plumbing. It is one of the few company that is willing to provide a quote on our project on Yelp. Its pricing was fair and reasonable. Russell and Drew were very responsive, answering all my questions. The Plumber, Mike, was friendly, knowledgeable and efficient. We were initially concerned about possible mess with replacing two Toto skirted toilets. However, Mike was very efficient and competent. The installation went smoothly and quickly. Mike, cleaned up everything without any mess or damage. They honored the quoted price even though the project might have been slightly more complicated than quoted. We would recommend this company highly. read more

We used Collins 2 years ago when we needed a toilet replaced. 2 years later we had a minor issue with the water level. Tech came out and was able to adjust water quickly and easily. The bill seemed high for a simple repair but Aaron (service manager) worked with me to reach an equitable solution. Companies that listen and work with you are invaluable to me. We will continue to use and recommend Collins to everyone we know! Steve Ruegsegger read more

Update: Justin from Five Star Plumbing suggested I call his drain guy "Anthony Carlson", you can find them both listed on Yelp. Anthony looked at our toilet and said that right away he noticed the mineral deposits on the inside of the toilet. It was plugging up the jet hole that pushed water into the toilet at every flush. He scraped it away and my toilet is now flushing. It was a simple and affordable fix. He also gave us tips on how to prevent the issue from recurring. That same day, Collins Pacific Plumbing sent me a Yelp message stating they wanted to send someone out to fix my toilet again. I told them it was fixed by another plumber and there was no leak or any other issue with my toilet as their plumber had fear mongered and charged us $245 for a wax ring replacement and $86.40 to auger my toilet. He lied on the invoice stating that he was able to get the toilet flushing on its own but not consistently. Then he suggested we replace the toilet for an additional $350.The Collins plumber also wanted to do a "walk around" and went into our garage. It was odd and made us feel uncomfortable because the toilet is in the bathroom why does he need to see our garage?? I asked them for a refund and now I get no response. They are a scam. Stay away. Any seasoned plumber would know the easy fix, so the plumber knew exactly what he was doing to make the most money he could from the clueless customers that we were. Call Anthony Carlson for drain issues and Justin for plumbing. These guys are honest. read more

We called Aaron of Collins Pacific Plumbing and we were very happy with his work. We had had a few other plumbing companies come out to evaluate the work, and he was the only one to suggest consolidating our two jobs by digging one hole! He helped us save a lot of money and we felt very good about hiring him. He was friendly and responsive and able to begin our job quickly. He sent an estimate that turned out to be exactly right and completed the work seamlessly. He sent photos of the completed work. We plan to use Collins Pacific for any future plumbing needs we have! No hesitation in recommending Collins Pacific! read more

Collins Pacific - Before and after: old cast iron pipe with added two way clean out access. - Plumbing Near Me - San Diego, California

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Prompt response and quick service, reasonable price as well. Easy to track the progress

I had Collins Pacific Plumbing replace the toilet flanges and angle stops for two toilets. I also asked the tech to change the fill and flush valves on one of toilets since they were old and the toilet is mounted under the counter so you really need to remove the tank to get to the valves. It makes sense to replace the valves at same time you do the flange. Of course the plumber only replaced the fill valve. When I asked about the flush valve he said I wasn't clear that I asked for that to be replaced. The next day the toilet kept running water after a flush and they came back and there was an issue with the flush valve gasket dislodging. The toilet cover is hard to remove since it's jammed under the counter but there were able to take it out. Collins wanted to charge me $120 to replace the gasket which is cost about $2 at Home Depot. If Collins had done the job right to begin with, I wouldn't have this lingering issue. Collins wasn't cheap to begin with but less expensive than the bigger plumbing companies. Although at least the bigger companies do a better job based on my past experiences. I replaced the flush valve gasket myself but the black rubber tank to toilet gasket also needs to be replaced but requires the tank to be removed which is a bigger hassle so will wait on that. I could probably do that myself, but then there would not be any purpose to ask a plumber. If there are any issues in the future, I will NOT use or recommend Collins Pacific Plumbing. read more

The water in my backyard cannot shut down and kept splashing water. I've been calling for every emergency plumbing service that I found online but no one responded because it was Sunday evening. I was panicking because the water has been splashing for an hour and it's getting more and more. My backyard has started to turn into a mud garden. Thankfully, Russell responded to my text and gave me some advice on how to shut down the regulator valve first. He apologized for not being able to pick up my call but has been patiently replying to my text. After the water was successfully shut down, he gave me the option for waiting until tomorrow (Monday) for him to fix the spigot at normal hour rate as compared to emergency charge on Sunday evening. I did not engage service with him because my husband managed to replace the spigot after water was shut down. I was really grateful that Russell was so attentive despite it was already after his business operation hours. I'm keeping his number for future use, for sure! And would highly recommend it to everyone! read more

I'm very happy with these guys. No nonsense. Great value pricing. They didn't act like they hadn't seen the repair situation before. Gave me a highly competitive quote via chat exchange and a sharing of some photos. They came in, did a great job, and billed me 1/3 the price of other quotes I was getting for a simple job. I am recommending these guys to other tenants in my 444 unit high-rise. I will be calling them for other jobs for sure. They are my go to for all my properties. read more

Mike did an amazing job! Collins Pacific always responds quickly and are very efficient. Highly recommend

If you need a plumber CALL COLLINS PACIFIC! I've used them for two jobs so far and both times I've been highly impressed. Both times I had Gilbert as my technician. For one, he was responsive and thorough with what was happening. Second he was upfront with everything that was going on and what was needed, and he even told me what he would do if it was his own home, which helped immensely. For the second job I communicated before with Drew who was on top of it all - and was also super professional. I'm very happy and I HIGHLY recommend you utilize this company!! Five huge stars! read more

Quick, fast, and competitive pricing. I had a huge Leak from my plumbing and Aaron was very quick sending someone out to verify the issue and get it resolved. I've worked with Ralph, the plumber, to replace my faucets, broken valves, sink replacement and a few other items. Reasonably priced and great service! Highly recommend! read more

Collins Pacific - Before - Plumbing Near Me - San Diego, California

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