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Cutter Ford

3.3 (442 reviews)
Closed 8:30 am - 8:00 pm
Updated 2 months ago

Services - Cutter Ford

Auto brake repair

Auto engine repair

Auto steering and suspension repair

Auto transmission repair

Cutter Ford Photos

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Recommended Reviews - Cutter Ford

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Receipt that was left in the truck by the service department

When I took my truck in for an oil change they told me it would take 3 hours. I've gotten my trucks oil changed here many times before and it took an hour at most. When I got my truck back I noticed a receipt for Bank of Hawaiian in the center console. The timestamp on the receipt was right during the time my truck was there. My truck also had additional mileage on it. So it would appear that people working here use your vehicles to run their errands when they are in for servicing.

Avoid working with Bill Lindsey at all costs. Working with him has been an absolute nightmare. It has been a several month long process to obtain our vehicle after delivery to the dealership. He VERY rarely would answer the phone and he never once returned a voicemail. I even resorted to leaving a message through their website that was never returned. After outside pressure was put on Bill, I received the one and only call that the vehicle was ready. Apparently it had been sitting outside his office for weeks and upon arrival there was clear damage to the vehicle with scratched plastic and a busted side light cover. A simple check before hand (or notifying me that it could have been picked up a month before) probably could have prevented this. So now I'm waiting over a month again with voicemails not being returned and no notification that it's ready. Finally get through and find out it's ready. Set up a time to come in and the vehicle can't be found for close to two hours. It was parked right in front of the main building. Then keys can't be found. Multiple salesmen looking all over and surprise, they're in Bill's office. As put by one of the other salesmen, Bill needs to retire. It is baffling how this level of performance is accepted by this dealership. I will do everything in my power to ensure that we never do business with this dealership again.

Lance's contact info   To future Ford purchasers:  Your Welcome
Aly L.

Went in with very limited time to get info on the latest & greatest vehicles. Lance greeted us with a kind smile & helped both my husband & myself test drive multiple vehicles. He was everything we wanted - professional, knowledgeable, & straight to the point. No pressure, no nonsense Huge mahalos to Lance!

Sage you're the best!
Kathleen A.

Sage, thank you so much for making us feel comfortable as we went through the process of trading in our older car to a used just like new car from your lot! Thanks to everyone there for explaining and getting us the best possible deal! If you are ready to upgrade go see Sage she's the best!

Cutter Ford New Car

Thank you sincerely, Paul, Travis, and the entire team, for making the process go so smoothly. You answered all our questions and exceeded our expectations. I highly recommend visiting Paul on your next visit

Oil dripping at work 20 mins after the oil change.

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10 years ago

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Brad E.

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8 years ago

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15 years ago

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12 years ago

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12 years ago

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Brad E.

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9 years ago

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Brad E.

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11 years ago

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9 years ago

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Brad E.

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9 years ago

Kelly and Cutter Ford always take care of me and do a great job. Their shuttle service fantastic too. Thanks Kelly.

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11 years ago

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10 years ago

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Brad E.

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14 years ago

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10 years ago

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Brad E.

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9 years ago

service is not bad but i wish they wash and vacuum the car after, like how they do it in BMW dealership in honolulu..

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11 years ago

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Brad E.

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12 years ago

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13 years ago

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11 years ago

Yay... I found Lou Pelekai at cutter ford aiea. See you soon! Cutter ford is lucky to have you... spreading the word! !

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10 years ago

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Brad E.

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10 years ago

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Brad E.

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9 years ago

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11 years ago

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9 years ago

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13 years ago

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10 years ago

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9 years ago

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13 years ago

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9 years ago

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11 years ago

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10 years ago

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10 years ago

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13 years ago

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10 years ago

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10 years ago

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9 years ago

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12 years ago

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11 years ago

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10 years ago

Bachan was a great help and presented a lot of options that were helpful in making our decision to lease a car.

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10 years ago

Great experience. Mario was very nice and so was the rest of the team.

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10 years ago

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Page 10 of 12

Ask the Community - Cutter Ford

Review Highlights - Cutter Ford

The experience that we received from Omar & Aukai is by far the best we have ever received working with any dealership!!

Mentioned in 8 reviews

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(261 reviews)

I award 5 Star rating to Neue Auto LLC, earned due to the diligence and honesty displayed by…read moreservice advisor Mr. Alvin Niki and the Automotive Technician that performed the OBD Diagnostic test on our 2013 XC60 vehicle which begin indicating engine warnings, shutoff in safety mode and ending in engine service required urgent. The diagnostic revealed Crash Zone Faults still stored on board. Mr. Niki's explanation was thorough, understandable to this elderly veteran, Mr. Niki recommended I contact Insurance Adjuster explain the situation. Instead of we can fix it, Mr. Niki's recommendation was the wisest. He was not deterred about losing a future customer in explaining that what we needed is a little beyond the their capabilities, given the dealership would have the Vehicle specific diagnostic tools and the ability to factory reset the electronics. We will be having our XC60 veicle serviced by Neue Auto LLC in the future. The Neue Auto provided the service at no cost to me, as explained, we were not able to correct/repair the problem.

I've been to Neue Auto a few times now and honestly wouldn't take my car anywhere else. Alvin and…read moreCodi are both so amazing, just very helpful and professional. They're usually able to take me in pretty soon too which is great. On my most recent visit, I went in thinking I needed specific work done, but Codi realized it was a totally different issue. He fixed it right then and there, so I didn't even need the major work I thought I did! As a woman in my early 20s, I'm always prepared to be sold on things I don't need, but that never happens here. They're so good at explaining what happened and I've never felt ripped off. The reception area is nice with AC, water, and a TV, plus a huge perk is that they pay for your one way ride share from the shop after you drop your car off.

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Auto Papa

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Went to Auto Papa with an issue regarding my car kicking/jerking. I was quoted to run diagnostics…read moreto check. Amin took care of me by asking me questions, testing out my car, and explaining possibilities of what could be causing the issue. The challenge is that it is intermittent and it's difficult to reproduce. He did his best to try and replicate it, but wasn't able to. Although I took some of his time to look at my car, he didn't charge me anything as diagnostics didn't need to be run due to no engine light appearing. I truly appreciate the support he provided, top notch. And they are easy to reach out using Yelp messages (just make sure that it sends properly). Thank you, Amin.

It's incomplete work. Based on the work alone I wouldn't recommend these guys to anyone they didn't…read moreput adhesive on one of the plastics on the truck bed. It's missing vinyl film shields on one side, but they left them on the other side so I don't know what happened there. They didn't color match evidence is in the picture there's clearly a line of the two different colors and I can't believe they didn't wash the truck after they finished painting it. The truck also has a weird odor inside. I'm not sure why. When I asked how much it would be to paint the roof it was first $700 then when I agreed to the 3 panels I told him I'd pay for the top on my own dime the price went up over double $1500 for 1 panel. SMH never again. So for 3 panels one being the truck bed it was $1900 then to paint 1 more panel the roof was an extra $1500 just doesn't add up

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Nothing worse than being stuck with a broken car…read more My electronic parking brake froze and the car wouldn't move. The dealer wanted a $150 tow, a $300 diagnostic, and a 4-5 day wait. Called Charles instead. He showed up the same day, found the issue, reset the computer, and had me back on the road for way less. He saved the day. Charles is DA MAN !!!!

So I really didn't want to write this complaint but It's been over 2 months now since I've been…read moretexting you, asking you to come over and repair the damaged you caused while changing my AC compressor for my wife's 2006 Toyota Highlander! So when you damaged the engine block back in October 1, 2025 and took 3 months to try and repair it... The oil is STILL leaking from the cracked AC bracket on the engine block after you said that you repaired it! I KNOW that you're receiving my text messages and you STILL don't call or respond! I've been so patient with you but since you're not responding or answering me, I called https://cca.hawaii.gov/rico/ RICO office to File a complaint against you and your company! The RICO Agent told me that you're NOT even A CERTIFIED LICENSED MACHANIC!!! The RICO Agent also filed my call. I guess it's my fault for not checking your background! Nevertheless, anyone who's operating a business in Hawaii, as a business owner, it's your responsibility to ensure and stand by your work! My wife's Highlander can't be driven and now NEEDS another Engine replacement! I've attached the video of the damage that you caused back in October 1, 2025... So I always like to support Local Businesses like yours and TOTALLY BUMMED THAT because I didn't check to see if you were a Certified Licensed Machanic, I LOST THE USE OF OUR HIGHLANDER and will need to get another replacement engine that might cost $5,000-$6,000.!!! ADVICE TO EVERYONE: Always check that the company you use is a Certified and Licensed person or Company to do the work they advertise!

Cutter Ford - autopartssupplies - Updated May 2026

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