PLEASE PLEASE PLEASE STAY AWAY FROM THIS BUSINESS. The reviews are all true. I had expressed my concerns about the negative reviews to them and their response was that they were a reputable company, who has been in business for years. So I confirmed an appt for 10am. After not hearing from them, I messaged them at 9:45am. I finally hear back 11:07 that they would be arriving sometime BETWEEN 12-2. I asked why did I even confirm 10am.. and they said they don't even do cleanings at that time.. and that it was an app error. I showed screenshots as proof that it wasn't the app confirming, someone was messaging me directly... and told them they need to not make excuses and take accountability (read other reviews of them doing this). They are clearly not "reputable" as they claim. I'm assuming all their good reviews are from family, friends and possibly promotional services. Also they demanded I pay them before they started the cleaning with cash or Zelle app. Um, no. You don't get a paycheck unless you do the work first.... Just stay away. Far away. If you're looking for a legit cleaning company, I have found someone else. Anyone else for that matter. Just don't even bother with these people. Edit. I'm posting the screenshots of our conversation. The service did not happen because I asked for a 10-12 schedule, not a 12-2 sometime in between "arrival" It's very clear that this entire company cares nothing about their business. Everyone, just save your time and money and book someone else. read more

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The entire service cost $1200, $600 for the deep cleaning and the extra for ALL the window double sided with shaders and $45 for extra work in the garage and front and back. We paid in full, and had to constantly remind them to do touch- up, why? because the tables is unwiped, the surfaces are left with dusts, and jobs are half-way done. You nearly have to monitor them the entire time and ASK for re-dos because they won't do what they are paid to, leaving tops and corners dirty. Some examples: they claimed that they will vacuum the carpet, the carpet corners are undone and visible crumbs, they claimed they will clean the shaders (which we paid extra for) more than 8 are undone so I had to ask for redo for those, the cabinet surfaces are dirty (you get black stains when you run your hand on it) I had to ask for redo, they said they will wipe down the washroom counters and the washing machines' top, but they only remembered that room existed because we checked, they said they wiped down the staircase (once again you can clearly see the stains on the sides), they said they finished the big window (the window tracks are uncleaned)...the list goes on and on... After all the services is done, there are STILL windows, bottom cabinet surfaces, and side of staircases left dirtied. And those stains on the side of stair case CANNOT be removed likely due to chemicals. After that, I have tried to contact then via three different phones, all went into voicemail, the pictures also cannot be send. Later via text they said they won't come back and FINISH what they are paid for, in both the dirtied windows and surfaces. Really? $1200 and you won't finish the job and it is now my fault for not checking up enough for what you are supposed to do?? read more

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This is a tricky because, part of the issues I had, were in part my fault for not communicating effectively. I'm pretty good at making sure my home isn't in utter shambles when I hire a cleaning crew, because I have already made beds, put most if not all toddler toys away prior to service. That being said Nina and her team are punctual, and polite. Nina came to the initial visit to explain what's included, explain add ons and tell her staff member Tawnya what to do before she left her there alone to do my entire home. Which Nina herself said was mostly detailing and touch up work. Tawnya worked for 4 hrs or so but then had to wait to be picked up, which got a little awkward. I mean don't get me wrong super sweet, but it's still strange to have someone just hanging out with you and your toddler, then ask if they can vape outside. Which I was fine with since she asked if she could. While we waited Tawnya asked me to do a walk through to see if she missed anything which is hard to do when my little lovable monster was making things difficult . I did point out a few things, but me being the awkward person that I am I didn't want to ask too much more since she already worked for a long time on her own. There were definitely a lot of things I noticed after they left for example accent tables and countertops not fully dusted and wiped behind my various mini vignettes/ decor. I can imagine it's awkward moving things out of the way that don't belong to you, but it should still be attempted since those are the things I need the most help getting to while 33 weeks pregnant and chasing a toddler. Overall the place was lighter and fresher and was improved upon. Ultimately it's up to me to be more direct, I think I give them another shot and maybe have a larger team that can knock it out faster so that I can get on with my errands and day. I've had teams that come with 3 girls in the past and they split it and finish in 1.5 to 2hrs and touch every corner, including under the beds and nightstands. They are a tad more expensive but not by much. I don't hire cleaning teams often, but overall I would still recommend Nina and her team, just be clear with direction, especially on an initial visit. read more

This company was complete waste of my time and money. I requested a deep cleaning. I posted the amount of rooms, bathrooms and square footage. I was given a quote and a list of what WOULD be cleaned. The day we were scheduled they called 30 minutes before the end of the time frame to reschedule. When they did come out, I was told it would take 3 hours. The lady was on her phone a lot and 2 and a 1/2 later she was "done" and on her phone again. She was asked to touch up a few things. She made a face about it and went to touch things up, but never did it. She decided to wait outside to avoid being ask to do more cleaning (it was 103 out) instead of waiting in the house with the A/C. I messed the supervisor and forwarded her the pictures. She tied making excuses why things were not done... They didn't clean the doors, baseboards, light switches because they didn't want to remove any paint. They didn't clean the mirror because I didn't have a step stoll (I have 2 and they NEVER asked) They had no excuse why they didn't clean the microwave cabinet toilet shower spider webs or take out the trash She also stated that I didn't order a deep cleaning. I explained how that was IN my request that the company responded too along with the rooms, bathrooms and square footage. Now the manager is replying saying that they DID do a deep clean, yet in text told me I didn't pay for a deep cleaning. I'm not sure what I paid for, I what I received definitely was NOT a deep cleaning. She also stated that my mother and daughter followed the worker around the whole time. That's a lie as my mother got there at 3 as I had to go to work. My daughter got there at 1:30 after class and did homework in her room so she wouldn't be in the way. It wasn't until I asked her to check on the quality of the work around are 3:15 did she start checking on things. At that time the worked had already stopped working. It also doesn't make since to say, the toilets are not stained (you can clearly see they are) but need to be replaced hahaha As far as the "knife" is concerned, that is yet again another lie. It is a movie collectible piece that is NOT sharp at all. After she told me that I banged it against my fingers and rubbed my finger on the blade (it's a 1/2 circle so the "sharp" part is on the INSIDE and it didn't leave a mark. Plus, the supervisor started that the worked does not clean by weapons, money, or drugs so she should not of been touching this to begin with. This is yet again another lie. She also stated I was trying to get 2 free cleanings. I paid for the 1st one and based on the pictures they came out 5 days later. So it's not like the house had time to get dusty again. The job she did the 2nd time wasn't any better then the 1st. Bottom line, don't waste your time and money on this company. The work they do is no more the light dusting and mopping and they didn't even do that well. read more

Customized Cleaning is the best. I recommend 100% We asked Valerie and her crew to come out our home we were moving out of to clean a 3 bedroom 3 in a half bathroom to do the last minute white glove cleanup. They did an amazing job. They even came back two weeks later, because the lame land lord wanted windows cleaned as well even though Valerie and her crew along with my fiancé and I cleaned that 3 times prior. Again the Customized Cleaning did a great job. I would recommend them to my family and friends. read more

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Nina is great, she came in with Arlene who cleaned my house and let me tell you! She did such a fantastic job! My kitchen is absolutely clean and my house feels so refreshed! I love the feeling of a clean house! I highly recommend! Nina makes sure you're a happy client! Keep in mind windows are an extra charge but honestly seeing my windows clean was worth it. Thank you Nina and Arlene you girls made my day! read more

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Freddie and Araceli came and cleaned my house and they did a great job & was extremely nice throughout my service. My complaint is that the description of my services included base boards but was told they can not clean per Nina (the owner). Windows are an extra charge and was repeatedly asked to write a review before payment was taken and service was finished. And they did not come with paper towels. read more

I would not hire this company again. Poor job. I had to Re-clean my house after they left. I would never use them or recommend them to anyone. I was extremely unhappy and requested a partial refund. I received my partial refund of 50 dollars. The total was 205. This review will be in parts. Getting started, the cleaning process, the results, customer service, and final thoughts. 1. Getting started. Booking was easy enough. Communication was fast and easy. I specifically asked what was included and I was told everything except for windows and they would let me know if something was extra. When they arrived we did a walk through and agreed on everything that needed to be done. I attached the price quote and the text messages. They were supposed to clean the kitchen, 2 1/2 bathrooms- with the tub and shower being included. Dust blinds, sweep and mop the whole house. 2. The cleaning process. I've hired cleaners before, usually I just tell them what needs to be done and it gets done. This cleaner needed A LOT of direction. She was asked to clean the living room. She asked me if she should vacuum the rug? Should I clean this book shelf? Should I clean the end table. I had to work, so I left and she basically didn't wash the dishes because "she didn't know we wanted her to wash the dishes". She had to be asked to re-mop and the floor was still dirty because the mop she was using was dirty. Just overall terrible job cleaning. Didn't touch the blinds- even though I specifically reminded her to dust the blinds before my meeting. My husband said he pointed it out and she said she didn't know I wanted the blinds cleaned. Streaks, dirt still visible, sink packed with dishes, dirty microwave, dirty shower, dusty blinds. I would give 0 stars. But the only good thing- she cleaned out the fridge and she did a really good job with that. She also asked my husband to move the sofa and she cleaned under the couch. 3. Results were poor. I was working when they were finished and I couldn't check on them. My husband said he pointed out the things that were dirty, but there was excuse after excuse why they couldn't clean something or why the house still looked dirty after they were done. I called them back to complain, and she said the next available appointment was Thursday after 3pm. Today is Tuesday. Basically I should leave my house dirty for 2 days so she can come back. I requested a partial refund. Nina was very prompt and gave me the refund immediately. I appreciated the quick remedy. 4. Customer service- they gave me the partial refund. At first she offered 20 dollars off my next cleaning and basically told me "that's it? Just the dishes" and I listed off the the things still dirty in the house. It was just excuse after excuse about why the house was not cleaned well. They offered to return in TWO days to wash the dishes and re-clean, but that's unacceptable. I just spent money on house cleaning, why would I now sit in a dirty kitchen. for 2 more days?! I hired a cleaning service because I needed help, but instead I spent 2 hours cleaning after the "cleaners" left. I was so disappointed and frustrated. 5. Final thoughts- choose a different company. Period. Poor job done. I clean better on my own, defeats the purpose of hiring a cleaner that doesn't know how to clean. Imagine hiring a chef that doesn't cook. Or a gardener that doesn't cut grass. I hired a house cleaner that doesn't clean. This is the type of company that tries to do as little as possible. If you don't say "wash dishes", they won't wash them and won't even double check. If you don't say "clean baseboards" they won't clean them- even though it's what they quoted (see price quote) Worst experience with a cleaning service. Edit: as you can see by the reply of the business owner, she's unprofessional, makes excuses for the poor quality of work and lies. You mopped 3 times because it was poorly done with a dirty mop (evidenced by me needing to mop a 4th time when you left). My ONE child NEVER walked over it. Imagine if someone had multiple children. If you're hired to clean a living room and the customer has children, wouldn't part of the job be cleaning up things on the floor?!? Clearly Nina has demonstrated that they don't want customers who have children because it's not part of their job. Good luck in your business. The reviews are clear (I'm not the only person. This is a clear pattern), they have poor quality of work and poor cstomer service. Imagine a house keeper saying that cleaning up toys from the floor "isn't her job". read more

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This was by far the most terrible housekeeping service that I ever encountered I simply requested for my living room and my kitchen to be clean I paid $135 for someone to come down wipe my counter down and mop my kitchen floor and my living room floor that was all the person did and he put my dishes in my mop bucket and sat it on my counter top. Didn't wash the dishes, didn't clean the stove top or clean the outside of the refrigerator or the microwave didn't clean behind the Christmas tree mind you I don't even have furniture in my living room my house should've been the easiest possible because I don't hardly have any furniture in my living room I do not recommend this place Nina (owner) is going around picking the people that need work which I understand however these people are not properly trained to clean houses DO NOT HIRE By far the worst... I tipped $10 because he water my plant!!!! And he performed a service.., I am not upset at the worker I am upset at the owner Nina she is scamming people.. she told my daughter he is going to wash the dishes and he didn't... poor service Report them!!!!! I will be suing!!!! Please use your better judgement they have several bad reviews read more

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I wasn't impressed. I paid for a move in clean and it was just okay. The mirrors had streaks, the floors had wet marks, the baseboards were still really dusty. I had to go in and re-clean most surfaces. Also, Nina changed her pricing so many times. Told me $170 flat rate at first, then told me $190. When I spoke with her on the phone she said it would be $5 extra per window (inside and out would be $10) then when she arrived she said it would be $10 extra per window (inside and out $15)! I was really looking for a quality business to help with my rentals. I'll keep looking. read more

Terrible service. I made a reservation via Yelp, and they Told me a confirmed time 11am, and then told me it would be 11-1pm range the day before, and then on the day at 11am they told me it would be 11am-2pm range arrival. Then they arrived just after 2pm. I said I need to wave the house at 4pm. The cleaning crew walked through with the leader- who was very rude and kept saying that they cannot do this and cannot do that. I just kept it to get the house cleaned. In the middle I said I have to pay, and the cleaning crew (2 persons) did not know what to do, and then I said at 4pm I had to go, and the leader who left right after the walk through called me later than 4:10 Demanding me to go back to the house to pay. I said I was driving then and will pay via Zelle or Venmo when I stop, she was so rude and said they could not leave the property until they are paid. So I paid the number in the text (which was $250 for less than 2 hours of 2 people cleaning crew-- who did not even clean the sink in the kitchen. They did their best but did not want to take off shoes in my house-- which I never do. And they said they would wear a plastic bag outside their working shoes- but then they did not. It was a completely waste of my money and time. And even better, after I paid, the leader called and yelled at me and said I paid the wrong account which was the office manager's.. I got so fed up I said they had to figure it out themselves. I will never ever ever recommend anyone using this service. The leader kept saying they had to pick up workers here and drop off workers there. God knows where they are picking these people up. Not a good company. read more

Talked to Nina extensively on the phone 4 days ago re all the details of the service I wanted and made an appt for today at noon for a flat rate of $200. No show and then when I called her she didn't even know we had an appt for today . Should have read all the reviews first. read more

Update: She is now refusing to give me a receipt because I wrote a bad review. (I was exhausted on Sunday and now this) I don't really like to post negative reviews, but I think it's important that others know about the quality of service that I received. This was supposed to be a move-in cleaning service and they were there for a total of an hour and a half. I basically had to re-clean the entire house. She said they would come back but based on the quality of service that I received, I did not see that as an option. My entire home was vacant and now it's full. I'm quite certain they would not clean any better than they did the first time. I am extremely disappointed with this company and the "come-on"rate. If they used chemicals on my cabinetry, which were basically brand new, it was going to be extra charge for each shelf. I had another company come out for a clean-out service on my mom's home and I think I paid $250 and she even did the blinds and the windows. Hence, I would not recommend this company at all. read more

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Customize cleaning organizing services they did a fantastic job. I got them as a gift to my wife and she said today after they cleaned our house that she was very happy with her gift. They cleaned and mopped the floors they did an excellent job in our bathrooms The kitchen cabinets were washing very well, removing all the grease and fingerprints from the surface. I paid them an extra 20, which was well worth it, for them to clean the stove. They did a super job taking out every item deep cleaning working hard and fast the entire time. The gentlemen were awesome, polite and clean. Dina Sabri met with my wife, she was polite and nice to us the entire time. This is a company I am now sharing with my family as I recommend everyone else enjoy. They work hard, they work fast, they do the job well. My wife had to leave to pick up the kids, and they left on their own when the job was done. read more

Nina was very courteous and listened to all my requests carefully to make sure her workers understood what needed to be done. I was very happy with her responsiveness and her cleaners work ethics. They were well mannered and respectful. With me expecting twins soon, we will be utilizing them their services to upkeep our home in our future. Their prices are very fair for the work they produced. Thank you Nina and the team you brought to work on our home. We are very appreciative. read more

We needed cleaning services done as we were moving out and wanted to make sure we retained most our security deposit. Nina was always quick to respond and very straightforward in her answers. Here are before and after photos of what her team was able to accomplish in just 2 hours and reasonably priced! They even managed to scrub the kitchen sink which was very old and worn out to when we first moved in! Would recommend! read more

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Wow. With living at the edge of the IE, this place got so dusty and dirty with the 7+ years of living in a rented house. The folks were super understanding of my move out timing issues and were willing to push back my appointment time after time to help me out. I did read the other reviews and had my cleaning items available for use if it was desired. I also was able to give them a bunch of my cleaning supplies I did not want to take with me on my long distance move. Nina, one of the proprietors, was good enough to walk each room with me to go over what is covered in my quote and what was extra. I did opt for 2 extras, oven and fridge cleaning. Because they also offer junk removal I am also using that service as well and expect a pick up tomorrow. The price for that so far is reasonable. If I was to continue to live in the area, I would have chosen to get a regular service from our cleaner, she was amazing! Super kind and understanding of our circumstances, you could tell that she loves her work. read more

All I can say is listen to the negative reviews. It is over priced and still very dirty after I paid. Had I noticed what was left dirty I would not have left the $45 tip that I did. Also, I would expect the house to be cleaner than it was for somebody tweaking. Yes, I'm talking to you Susie. And no, I do not want you to come back and clean my house at a cheaper rate than your pos boss Nina. Based on your response I really want to post the pictures of the before and after. Dirty dishes was left on my dresser in my room and yes, you knew I had surgery and could not clean but thank you for broadcasting that business to the world. You are so unprofessional, and I pray to God that nobody spends their hard on money on your so called business. I gave a big tip because it seem like she needed it and once I inspected everything there is literal trash everywhere just stop scamming people out of their money. I know with everything in my being that the positive reviews you have are fake!!! read more

Soooo there's a comment below which is my mothers, because I was trying to have her reach out. I tried to contact Nina about getting partially reimbursed since I have proof that my house wasn't cleaned up to the standard I expected on top of getting charged extra fees. on top of also trying to have my boyfriend reach out but I'm sure she won't respond. Honestly I would've cleaned my house my damn self knowing I'd do a better job. She commented on the post below claiming that neither my mom nor I was a client of hers. She's partially correct, my mom isn't a client of hers, but I sure as hell was. I typically don't write reviews because that's time and effort I don't feel like wasting but this one had to be done. Just sooo no one thinks I'm bull shitting I have the screenshots of her letting me know the house was done then me trying to contact her the following day. Messages won't go through so I'm pretty sure miss girl blocked me. I'm sorry idk what kind of "business" you're running here especially if it's a family one but you and your family got fucked up morals and mentality if y'all's business is to scam people who trusted and paid you to do a good job. I respect everyones hustle but not when y'all are hustling people out their money. My mom was slightly nicer with her review but you're smoking deep fried dick If you think I'm going to be. You obviously know what time it is since you don't allow anyone to respond back to your comments since my mom tried and instead she had to update her review just to reply. The number I'm texting and the number on yelp match up so good luck trying to prove its not you. I hope you enjoy what little clientele you have before you fuck them over also. Don't worry I'm not going to beg for any money back, you guys OBVIOUSLY need it way more than I do. Karma will do it's job, pleasure doing business with you . read more

It's very rare that I come across a cleaning service that is immediately responsive, very amenable to timing and arrival, and willing to go the extra mile to make sure that the job is done and done well, and that's exactly what we got with the service. It was exceptional, strong leader ship, great execution, and a real intention to create a clean safe environment, they did a job with my family there and it was a really great experience highly recommend for anybody looking to get their place cleaned by professionals read more

This is my first time using this company and so far so good. I have been in communication with Nina. She is very nice, responds quickly to my calls and text messages. She answers my questions and is thorough! She came on time with her workers. They were very respectful and pleasant to work with. The only complaint is it's a bit on the pricier side, but I'm ok with it because they had open availability and were very flexible with my schedule so that made me very happy. Thank you! read more

Dina and her company were available in a pinch. Dina walks through your house to make sure she knows exactly what you want her employees to do. Norma, her associate did a fabulous job. read more

The house was not cleaned well. The counters were not wiped off, the dishwasher front was dirty. The glass doors to the shower were not cleaned. The floors were still dirty. The only thing that was cleaned was the refrigerator and the bottom piece was left very dirty. Nina Did say they would come back a clean the spots, but 15 minutes before her arrival she called to say she couldn't come for at least 3 hours. I do not live in the house so she knows I have 30-45 minute drive to get there. So she said leave the door unlocked, leave a key under the door mat or give us the Realtors lockbox number. This is unacceptable. Nina charged us $100.00 more than the she told us she was charging when we booked. She told us when she got there she only takes cash or bank tranfers. So we went and got her cash. I have never paid a house cleaner cash, only check or credit card. She also told me I could walk through the house and inspect, but when she text me to come back, they were mopping the floor so I couldn't see it. I would never hire her or her company as they are not worth it. Terrible customer service, terrible cleaning job. read more

Please don't use this maid service. First, they up sell you. I clearly stated in my request that included cleaning windows. When they came, Dina said it didn't include and charge me $5 per window for a total of $140 extra. It's also my moving day so I have no choice and agree to pay extra. To add to the insult injury, they barely touch the windows. My wife and I have to swipe the windows again. Their cleaning staff are so lazy. I have to go around and clean it myself to show them how to clean it. Dina always said her staff already cleaned it 7 times. Don't fall for it, just demand them to clean it or no pay. They didn't even know what chemical to clean what surface. They make a mess all my shower glass doors. I have to clean them again. I have nothing good to say about them. AVOID THEM AT ALL COST. To Reply to Dina's comments below. We did pay you $310 (not $200) who lied here and plus $140 for 28 windows but they probably clean 10 windows max. Your rating speaks louder for itself. read more

Dina was responsive when it came to booking, the walk through sounded great! Definitely talked the talk but when I got home, (as I left with my children so the worker can work uninterrupted) SO MUCH was left undone. Beyond disappointing. We paid $275 since we added windows. read more

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Super responsive, and flexible when I needed to reschedule. Walks you through each room and goes over what and how everything will be cleaned. Great communication and very happy with the service. read more

Requested multiple local quotes for apt move out cleaning service. Nina was very communicative and informed me of listed cleaning tasks included in initial quote, additional charges (due to heavy soiled) beforehand and sent me before & after pictures along with invoice. Crew did an awesome spotless job. I received my whole security deposit back thanks to Customized Cleaning! read more

Nina showed up on time with her helper who cleaned the house well. She was courteous and nice to talk with.

I spoke with the owner, and you were going to charge extra to clean inside the cabinet, which is why he refused. The house wasn't in bad shape, just a little dusty. He was already paying a lot to clean an empty house. read more

Customized cleaning did a great job with our recent home cleaning! Communication and scheduling was easy and fluid. Nina was very responsive and clear in her communication. Overall they did a great job! read more

Worked hard constantly for 2hrs straight. Was a very hot day and they paid attention to most details. I did a standard cleaning service with much heavy duty cleaning needed. Great work! read more

Customized Cleaning and Organizing Services - Home Cleaning Near Me - Pomona, California

Jose came to my home and he was kind and respectful. He did a great job. This place really needed some TLC. Thanks Jose for making my life that much easier. read more

Great and reliable service! Sabrina and Nina are awesome, thorough, and very professional. I have never felt more clean in my own home and will definitely be requesting their services again! read more

Nina was very responsive and helped me out last minute. She brought her team of two to my house and they cleaned up efficiently and effectively. Nina walked through my house and we went through what was going to be cleaned. The product they used smelled nice too! The cleaning team was very respectful and did not play loud music as they cleaned which I appreciated since I work from home. When Nina came to pick up her team, she asked me to do a final inspection. I found the kitchen sink and an upstairs bathroom sink unclean and they quickly cleaned them. I will definitely be requesting their service again! Thank you! read more

Highly recommended. Great communication and Chris did an amazing job cleaning the house.

Jaslyn cleaned our home and did an amazing job. You can tell she wanted to do her best for us, which is really hard to find. I asked for a pre move in cleaning for the restrooms, kitchen, and washer/dryer. She took out every single piece and cleaned it. She even stayed a little longer to finish up a couple other stuff. Throughout the cleaning process she was informative. She showed us what was wrong and what she was going to do to fix it. She also opened our eyes on how to clean certain items and gave us tips to use for the future. I highly recommend requesting her to clean your home! read more

Nina is a great communicator and so responsive! Affordable pricing for the quality. We walked through everything together beforehand so they understood exactly what they needed to do. Thank you! read more

Great service and great people! But, I expected more for a, "deep cleaning". :( I regret not walking my house prior to paying/tipping. Still grateful for the job! Everything felt really rushed. We're allowed to be home, workers should take their time and really, "deep clean". read more

I reached out for surprise my mom for birthday to get our house deep cleaned! They did a better job than i even expected! My house smells and looks like a just moved in! I will definitely be having the crew back! read more

This was my first time having a home cleaning service and I'll definitely be using them again! I should have done it way sooner. Nina was very communicative and did a walk through with my cleaner Jessica and myself. Jessica was very thorough and polite and I'm super satisfied with the outcome. Thanks! read more