Response was quick and was able to get on their schedule the same week. Odey was very kind and friendly and did a great job! Thank you again! read more

Perfectly Clean - After - commercial bathroom - Home Cleaning Near Me - Rancho Cucamonga, California

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I do not have a review for the work done. We never got that far. The amount of pressure the owner used to get us to pay before they cleaned was enough to walk away. Multiple messages immediately back to back telling you to pay up. I didn't have a day open to do it. I'm not paying a deposit until I have a schedule to allow it. The contract is ridiculous. Especially the fine print. If you order them. Pay what was required and they finish early , you would be pro rated. Unless the owner does the cleaning. Then according to her, if she finishes early you pay the full boat because of her experience. That's not how it works. It's a cleaning service. Not a custom car build. You have no say if she cokes to clean. Because if you cancel in a case like that, you pay the whole thing. One example of the nickel and dime mindset. She's not overly friendly either. My hope is she sees this and makes some form of an adjustment but after reading others reviews on a different platform I found she likes to argue with clients. I'm not into arguing about how my carpet was vacuumed. Because I did not use the service it would be inappropriate to give a negative star rating. But I can give everyone a heads up so they know what they are dealing with. read more

Perfectly Clean is amazing, from the staff to management! Their cleaning services (commercial and residential) are thorough and detailed. They can customize a cleaning or schedule to fit your needs. Contact Heather or Christina for info, you won't be disappointed! read more

Perfectly Clean - They do an amazing job cleaning our Wildomar Square Executive Suites - Home Cleaning Near Me - Rancho Cucamonga, California

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I thought I found a right service provider in the beginning. But their service quality down once they get busier. The owner said 2 member service ($90/hr) is required so I do 4 hours service with 2 members all the time. (One member service is $60/hr) I had an appointment today but some of their team members called in sick or something happened so they said only one member can come. I understand that they can't control this situation. I asked whether one member is able to complete within a budget which is $360. However he said he can't guarantee.. So I communicated with the office whether he can stay longer to complete. They said it is possible to stay longer but I have to pay at one member service rate which is $480 for 8 hours job. I asked to match or adjust the rate but answer is NO. Then they offered for 6 hours which is $360 at one member rate. So I asked can you complete in 6 hours? Answer was I can't guarantee.. Are you serious? Do you want me to pay you something you can't guarantee to provide? I had a similar issue last service. Only one member came and explained me the other one is running behind but she will join shortly. Fine.. but they left before 4 hours and my house doesn't look completed. I called them and they said it is done. I sent some pictures and thankfully one person came back to complete. And this happened right next service. I tried to reschedule but they are too busy to reschedule when I needed. They provided a check list about what they will cover, but I didn't get it after the first service. I thought they know what to do so I trusted but not all areas were covered service after service. I don't think I can trust this company anymore so I canceled the service. Good luck everyone. read more

Very happy with Perfectly Clean. Amber and Mehaley came to clean my elderly dads house today and they did a great job. They were very professional and arrived on time. I am very happy with the response time when contacting the owner for initial quotes and any other comments or questions I have had. read more

4 hour clean done this past week with this company. Cleaner was late and constantly on her phone throughout the cleaning. Very slow cleaning. Missed two cabinets and all the baseboards. Then, I got charged extra because the worker was slow and I had to pay extra for her to do everything she missed. Wouldn't recommend this company. Heather is the office manager and very rude. This company is slow and charges for their mistakes. Watch your clock because you will pay for the worker being slow. Not work it. Had to hire another company to re do all the cleaning Perfectly Clean did not do perfectly. Edit: had to change my name to post anonymously. They have my card on file and automatically charged me extra. No way to prevent extra charges. Name changed for safety. Edit again: Heahter is lying. This is not true. She yelled at me over the phone. Good luck and beware if you hire this company. Edit final: this is my final edit because I cannot keep fighting with Heather. As quick as she is to fight here, she's quicker to charge your card. They will charge if you don't pay immediately. She charged me for extra 30 minutes, not 12! Don't know why she lie so much read more

Contacted them through yelp after getting frustrated with my old house cleaners not doing great job. Heather was super responsive and would reply even during non-business hours which I appreciated because my work schedule is crazy. I'm not recommending to contact her during non business hours (she has a life too!) but I appreciated it. Mehlany & Susanne came out for the 1st deep cleaning and did an AH-MAZE-ING job!!!! They called me when they were at the house and explained that they couldn't get everything done in the allotted time but would do their best & I was blown away by "their best" waaaaaay better than anything by my old house cleaners. I hired them to do bi-weekly cleanings. Mehlany just completed the first basic cleaning service and again so impressed with their thoroughness and professionalism. Highly recommend Perfectly Clean to EVERYONE!! read more

Second time getting my house cleaned by Jasmine she's awesome so through and friendly . Shes so nice to my dogs that like to bug her and always say hello to my baby . She's the sweetest . She leaves everything so clean her vibe is very zen so I'd like to always have Jasmine back please if possible ! we will do biweekly because of her . Thank you for having such great standards read more

10 out of 5 stars! This review is overdue, but I wanted to share that we were in need of a professional cleaner and they delivered above and beyond on their services. Their quote was more than reasonable and one of the staff (Cynthia) was on time, cleaned our home immaculately, and provided excellent customer service. Our living room, kitchen, bedrooms, and bathrooms were thoroughly cleaned in only 4 hours. I cannot recommend this cleaning company enough and I plan on utilizing Perfectly Clean soon when we need cleaning services! read more

Rosalind an Malika did a wonderful job cleaning our rental apartment! They arrived on time, answered our questions, were kind, and professional. The apartment was so filthy that we were afraid that we would have to replace things like the fiberglass shower. After the cleaning, the apartment was clean and shiny! We have no need to replace anything. YEAH! We undoubtedly will use this company again. The price that they charged was good in comparison with other companies that we investigated. Our thanks to Heather Duncan who scheduled our cleaning to meet our time schedule. Our invoice was emailed to us within minutes of Rosalind and Malika leaving. We highly recommend this company to our family, friends, and others who need this service! read more

On my first clean, Heather's trainee broke my Philips Sonicare glass cup holder for my toothbrush. They said they'd give me a flat rate, $30 credit because that's what they thought it was worth after looking online. I informed them that I didn't want to commit to that yet until I did my own due diligence and ultimately purchased the cup because if it hypothetically came to $40 then I'd be out of pocket, which would be unfair as I'm not responsible. If it came in less, of course they can pay the lesser amount. When they tried to pressure me into this again, I said no and then at that point Heather called. To my surprise, her initial response wasn't an apology but to inform me that she wasn't paying more than $30, wasn't responsible if taxes and shipping was more than that amount, and even asked to see a receipt to validate its authenticity, which I complied and gave her my Bed Bath and Beyond receipt (luckily this wasn't a gift). Thankfully I did half a day's worth of research. Philips Sonicare doesn't make a glass holder replacement. In order to get that part, an entire new toothbrush set would have to be purchased. I informed Heather that she can keep the set for herself minus the cup as I wouldn't want to take advantage of her. Heather said they'd take care of the situation. I was shocked when I received a USED cup off eBay that came from someone's home (see pic). When I brought it to her business partner's attention how disgusting this was especially during a pandemic, their response was they didn't see the big deal and would clean the cup for me. I asked if it would be acceptable if I damaged her Louise Vuitton purse or her Calvin Klein bedsheets and if I replaced it with a used purse or used bedsheets from eBay. They said yes as long as it functioned and was in good condition. They said due to the cost of the toothbrush set, they were not willing to purchase it and keep it for themselves since they had no use for it. Also, they assured me that the seller they purchased the glass cup from guaranteed its authenticity. I asked for proof and a receipt as Heather did to me. She provided chat messages where this random stranger, who sold her his toothbrush cup (see pic), verified this was the cup. To Heather that was proof. Ironically, Heather refused to provide the receipt. I asked if the seller is a Philips Sonicare representative or just random guy off ebay who just wants me to take his word. They confirmed just a random seller off ebay. To add to the irony, I couldn't believe how Heather questioned me, my product's authenticity and required a receipt but was unwilling to do the same. Based on the responses above and how Heather handled the situation, it is apparent Heather and her company do not care for the customer nor their belongings especially if it inconveniences them despite it being her employee's own fault. Heather expects the customer to be inconvenienced and thinks good enough is good enough. It's not enough Heather and it's not ok. read more

Perfectly Clean - Heather provided a USED replacement cup off eBay and said that was good enough. - Home Cleaning Near Me - Rancho Cucamonga, California

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I hired Perfectly Clean to do a deep cleaning of my house. They were easy to contact and upfront about their pricing and what was included. They quoted me a reasonable price for what they thought would take about 4 and a half hours. They showed up on time with everything they needed. A couple hours in, I received a phone call that they were already done. I came home to check and I was completely pleased with their work! They did everything they said would be done and left me a checklist with things marked off as they did them. Plus, I was charged only based on the exact time they were here, so ended up paying much less than I had planned! I have now hired them to start cleaning every two weeks. If they continue to do as well as they did the first time, I will be a customer for a long time! read more

Very happy with the service! I had minimal time with my husband in the hospital and shuttling my kids around. We will definitely use their services again. Thank you especially for cleaning all the dirt and dust off the base boards. Everyone was responsive and followed the directions of our preferred areas that needed to be cleaned. read more

Heather and her spouse came by and gave us a quote, we were supposed to start with them but unfortunately our house had a leak that caused damages and we had to delay cleaning. We communicated this to Heather and her response, "thank you" after the leak was completed, we have made every attempt to reach Heather to initiate cleaning but she never responded. We don't even know if the reason why they ignored us and treated us as though we don't deserve their loyalty to at least contact us to say they are no longer interested. Maybe they figured we are not worth being treated With respect. Very unfortunate and sad. Wishing them the best with the clients they choose to treat better than we have been treated. Edit: race or not, we made SEVERAL ATTEMPTS to reach Heather but no response. Moving on. read more

Has this company shut down down? Had 2 cleanings with them so far and absolutely loved them. I want to schedule my next service, and I have left 2 voicemails in the last 6 days. No response at all. This company does a great job. Just hoping that they're still in business! read more

Just had our 4th cleaning and am very happy. We have had 3 deep cleans and just started a bi weekly regular cleaning. They do a really good job and are also very friendly. I appreciate that they don't rush and they good over a check list with you to make sure everything has been done before they leave. read more

Daniel Duncan did an awesome job thank you so much.very reliable people all there employees are fantastic

We've used perfectly clean two times now and so far so good. We appreciate the cleaning team's friendliness, thoroughness, trustworthiness and punctuality. With a growing family, it can be hard to keep up with maintaining the cleanliness of the home sometimes so it's great that we can rely on a professional and respectful cleaning team whenever they are needed. Thank you! read more

Amber came to clean our place. She did a great job. The office was very responsive to questions. They made sure to reach out to us when our cleaner was running a little behind, which was fine. We appreciated them letting us know. We have a new place, so not very dirty, but it's nice to keep the place dusted and shiny, and Perfectly Clean did a good job of keeping it that way. We will continue to use them. read more

The crew at Perfectly Clean have been wonderful since I started using them a few weeks ago so I decided to sign up for a bi-monthly cleaning. After researching a few cleaning companies, Perfectly Clean offered the best cleaning "checklist" at the best price. I was especially happy to see that they would clean up my appliances and all window sills, ledges and blinds, which other companies only offered a few of these options, or none at all. Overall, I am very satisfied with the performance from Heather and team at Perfectly Clean. They have now done a fantastic job TWICE with cleaning my house, and getting my life back in order. Thank you so much Heather! read more

Hired them to clean our house we sold for the new owners. I don't think I've ever seen it that clean! I was very impressed. Staff arrived one time and was very friendly. I would definitely recommend Perfectly Clean to my friends. read more

This is the 3rd time I've used this business, and they do a PHENOMENAL job, every single time. I just walked in my house and it is so clean. As I always share in my reviews, I'm kinda handicapped, so my house becomes an incredible mess, and Prettu much looks impossible to be clean again, then this service comes in and makes it lip look brand new! read more

Great people, really professional and efficient. Heather has never tried to charge me more for services, even when i asked her to spend more time to do a more through cleaning (I was expecting 3-4 hrs), she did it and kept it as fast as possible without slacking on quality... (it took her less than 3 hrs) I would highly recommend her and her team. read more

She did an amazing job with the kitchen, including the refrigerator, as well as the bathroom. The moping was not as great as the other work. It may have been that she did anticipate doing the refrigerato, although I had requested that in the website. So, it's as if she had run out of time. i am not certain how good the communication is between the company and the worker. The website indicated that there is a $5 discount for each headroom they don't clean, but there was no where that I could find on the website to communicate that, so I was charged the full amount. read more

After a deep cleaning done beautifully, I signed up for biweekly cleanings. Yes, the team that came to the house did a good job on the areas they got to. I just feel that if a client is paying for a certain time, the crew should make an effort to clean the entire duration rather than discussing personal matters while standing around. I have a small house and in 70 minutes, a team of 2 managed to clean a small kitchen and one small bathroom. The areas were clean. But don't come and ask me for extra time and money when the time was more than sufficient to complete the job. I reached out to the owner with my concerns and they were extremely rude, on more than one occasion. read more

Very professional, the gals they sent were Amy and Lexi, they were very sweet and professional. Did a great job left my home feeling like new again. I definitely recommend this cleaning company. Will continue using them as my go to cleaning, love the products they use very fresh and clean smell. read more

So disappointed. I cannot believe there were 3 people here and this was all that got done in 3.5 hrs!!! Everything I asked for was not done. 3.5 hours/$200 on basic cleaning? normal people (1 person) usually do what was done on 2 hrs max. I could of done a better job, (I don't have the time which is why I hired you). Waste of my money. I didn't even get a courtesy discount after sending photos of everything unfinished, instead I got threatened if I don't pay by today they will not come back to finish the job. Also, I asked the girl to call me before she left to finish a certain important job I requested and I will pay extra if needed. Never got the call, never got that done. Why would I want you to come back? We scheduled a day for a reason. Side note: you canceled on me the day before. I clearly ask for certain things. I definitely need to do something about this. read more

Scheduled a move in cleaning with Perfectly Clean. Kuwanna and Elise did an outstanding job, very thorough and left my home feeling airy and clean. Thank you for your professional service! I will definitely use Perfectly Clean again. :) read more

Elise and Shannon came and did a deep clean in my entire house from top to bottom and they did a absolutely fantastic job! I would recommend them to everyone I know! So very pleased and will start having them come every 2 weeks. read more

We just moved into our new house (3300 sf) this weekend and had set up a deep clean. Cristina and Lisa did a fabulous job! My husband is very particular (in a good way!) about having things clean, and he was really impressed with their work. We would definitely recommend Perfectly Clean! read more

So...I had them do my abode today...after finding them a while back for my daughter. I've had two other cleaning ladies come due to Heather, (owner) wasn't servicing my area.....BOY WAS I BUMMED.....but, since she has expanded, now I get her services. The saying...good things take a while...was worth the wait for her to be able to service my area. THEY DID A BANGIN JOB.......couldn't ask for better. The owner Heather has the manners of a Queen....she communicates beautifully...and the two girls she had come to my home for my first...were just the best. Don't settle for less....I did, and am so grateful she's now my team. My daughter bought my first cleaning for my birthday...and it was extra special. Karma served well......Ty Perfectly Clean LLC....a perfect name for a perfect job! read more

Their customer service was so fantastic!!! They stand behind their work and are responsive and communicative all along the way. Thank you, to all of the team at perfectly clean! read more

First off let me say wow! Thank you so much perfectly clean for sending me Lexi, and angel in disguise. She literally transformed my bathroom from a mess to marvelous. Everyone I communicated with from Heather, to Daniel, to Lexi were very responsive, professional and knowledgeable. Whenever I had a question which I had a lot LOL, Heather would respond in a very timely matter to which I appreciate. Lexi arrived on time and I showed her the damage lol. I had a pretty dirty bathroom which accumulated over a few years. The shower was the worst. I had tried everything in the past but nothing to get it out. I don't know how Lexi did it but when she was done the sink, the toilet, the floors and the shower/bath tub was sparkling. Literally when I walked in there I needed to put sunglasses on I'm not even exaggerating my eyes hurt. I literally don't remember seeing it that clean ever. Another thing that I liked was nothing stunk like harsh chemicals. I have a lot of bad allergies and I'm sensitive to a lot of things so I was a little bit worried about that however nothing smells like harsh chemicals whatsoever. I would strongly recommend hiring perfectly clean for any of your cleaning needs. If they could clean the bathroom I had they could do anything. Thank you so much, Lexi is a godsend and A very strong asset to the company thank you Lexi, Heather, Daniel and perfectly clean! read more

Just had my first visit from Perfectly Clean and they did an excellent job! They were prompt, professional, easy to communicate with and I look forward to continue having them out to my home. The owner, Heather, is very easy to reach, professional and is very thorough in her explanation of what to expect. I appreciated the emails leading up to the visit that served as reminders. Alejandra and Stephanie showed up on time, were courteous and did a wonderful job. Thanks again Perfectly Clean!! read more

I hired Perfectly Clean to clean the apartment of my young-adult daughter who suffers from severe mold, dust and chemical toxins sensitivities/illness. The Perfectly Clean technicians went beyond and above in taking great care to follow the unique cleaning protocols her sensitivities/illness require. They also had empathy, understanding, open mindedness, and great communication skills. We are incredibly happy and relieved to have found them. read more

Not a great experience! I asked them to use my cleaning products as I don't like the natural stuff. I want to clean with bleach! They didn't use my stuff they continued to use theirs...every thing had to be re wiped down as they left a film on all my stuff, glass shower doors, sink tops and furniture. The feather duster don't polish the furniture or clean it. It seems like they used the same microfiber cloths to clean everything from my toilet to my counter tops. Won't be using them again. read more

Heather and Jennifer are THE BEST, I just retired from the Restoration and Clean Up industry and these ladies are better than ANYONE I ever had on any of my crews. ServPro and Service Master got nothing on these ladies. Not only did they arrive early, they finished in record time and did an impeccable job. I'm going to say it Heather, (she has the cutest Tenn accent). Their prices are, in my opinion, too low for the level of service they provide. You ladies are worth your weight in DIAMONDS. THANKYOUTHANKYOUTHANKYOU read more

I've used Perfectly clean to clean a motorhome, an apartment, and a moldy refrigerator. The staff did an amazing job every time and all have them have great attitudes and are very helpful. read more

I don't even know where to start!! Absolutely amazing!! Christina and Jenna came and cleaned my home and left it looking better than I ever expected it could. They were kind, thorough, and made sure to clean what I wanted and needed. They went above and beyond to make sure I was satisfied. I had reservations about someone coming into my home since I had heard horror stories about "other" companies, but these two ladies made sure to handle my home with the utmost of care. Thank you for taking pride in your work and leaving me with a sparkling, clean home!! read more

I don't know how I lived my life without Perfectly Clean in it. As a full time employee and a full time student on the go I felt like I was burning the candle at both ends just keeping my dishes in check. Getting in touch with Perfectly Clean was SO easy, they are prompt and incredibly professional. After the initial deep clean setting up recurrent visits has been a breeze, and Caitlyn is so incredible! Most importantly Perfectly Clean was able to work with me, as everyone in my home is a night shift employee with limited daytime hours to be present. I can not recommend them or their wonderful staff enough. Shout out one kore time to my girl Caitlyn - can't live without you! read more