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    Custom Wig Shoppe

    4.0 (12 reviews)
    Closed 10:00 am - 3:00 pm

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    Review Highlights - Custom Wig Shoppe

    great place to get your topper or wig!

    Mentioned in 2 reviews

    Read more highlights

    J.Crew

    J.Crew

    3.5(13 reviews)
    2.5 mi
    $$

    The store has absolutely the worst customer service. Employees are just simply rude and racist. You…read morethink they would be nicer since they work on commission. Would rather online order, than shop with their employees.

    Absolutely filthy store with extremely limited inventory that doesn't go above a L or size 8 in…read moremost items and staff who couldn't care less about the customers. I've been in a few times and after today (literally had to take a Benadryl from the dust and had the worst customer service experience) I will never step foot in here again. I've been a very loyal jcrew customer for most of my young adult- adult life; we're talking decades. Living all across the country and constantly traveling for work, I've just always relied on JCrew as my staple. They're everywhere, the customer service is almost always top notch- even offering to style when they see you struggling for a last minute event! One of my favorite event outfits to this day was actually put together by an awesome jcrew floor person helping me when I was too stressed to think for myself (not this location). This location has single handedly ruined my multi-decade love affair with the brand/store. Why so bad? Listed below: 1. It's absolutely filthy. The hangers literally have dust stuck to them and are sticky to the touch. It's truly disgusting and honestly concerning given the times we live in. On top of that, the store today was about 90 degrees (it's 70 outside). I don't recall this from my past visits but it just goes with the gross, unkept vibe of the entire store. Seriously- I've been to goodwills cleaner than this place. I wish that was hyperbole. 2. The inventory. They have very limited inventory. The pieces are essentially just basic casual pants, tshirts, sundresses and sweaters. Very limited business attire and none of their elevated pieces. The store is flush with xxs-m sizes. If you're lucky you'll find a L and the XL's are so rare I'm convinced they only have them if someone brings in a return. So disappointing. This does not reflect the city they're serving as the only jcrew in the area. Clearly this is a move to keep out a certain type of clientele. 3. The staff. Holy moly. Could not care less. I had returns I wanted to exchange today and did circles around this store desperately looking for something to fit my taste and my size. Very hard since I'm a 12/L -XL. No one offered me help despite there being a good number of staff buzzing about. What really pissed me off is this: I had a couple of items that I bought final sale online. Everyone knows it's an unspoken rule that if you go into the store, ask nicely and treat it like an exchange/spend a bit more than what you're returning, they'll do it for you. The person working the cashier told me they can't take back final sale. They got a 'finger wagging' from some entity. I was about to give them $60 of final sale merchandise (plus one regular return) and purchase over $300 of clothing. I shared my surprise since I had always been allowed to do that in all my time shopping with jcrew, even at this very store, and that I wasn't interested in purchasing the other items if that was going to be the case. She dug her heals in with her condescending tone as if I didn't understand the phrase final sale. Given the precedent set by these types of exchanges occurring literally for decades and how truly out of wack and unreliable jcrew sizing has become these past 2yrs I feel very taken advantage of. Now maybe jcrew really has decided to change their policy to just really hit customers hard and remove any flexibility or respect for customer loyalty during these challenging economic times. Or maybe this salesperson couldn't be bothered. Either way, this store is abysmal and has been for a while with no signs of any effort or desire to get better. Not only will I never walk into this store again but it's so bad I'm done with jcrew as a brand with this being my only option in the area.

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    J.Crew
    J.Crew
    J.Crew - L 7

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    L 7

    Custom Wig Shoppe - wigs - Updated May 2026

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