We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

We used Family Matters to provide caregiving services for our 88-year-old mom, who has dementia. KJ…read moreand Laura have been incredibly supportive, compassionate, and understanding throughout our journey. MaryAnn was a wonderful caregiver. She was kind, patient, and nurturing with our mom. Unfortunately, due to a change in our circumstances, we had to discontinue the caregiving services for now. We are very grateful for the care and support Family Matters provided and would not hesitate to use them again for our future caregiving needs. We highly recommend them to families looking for compassionate and dependable care for their loved ones.

This review is long overdue. CSC Home Care supported my dad in the final chapter of his life, and I…read morewill always be grateful for the care, patience, and compassion they showed him. My dad could be a challenging patient at times, but every caregiver who came into our home treated him with genuine kindness, respect, and understanding. They didn't just provide care they showed up with compassion The team worked with us to find caregivers who were the right fit. Even though he might not always have shown his appreciation, I knew my dad was extremely grateful. The team kept us informed, helped with daily needs, and made my dad feel important and cared for. Losing a parent is incredibly hard but knowing he was surrounded by people who truly cared brought our family comfort during a painful time. I cannot thank CSC enough for the dignity and compassion they gave my dad. If you're looking for a home care agency that treats your loved one like family, CSC Home Care is the right choice =)

I am so grateful that I found this medical transportation service. From the very beginning, making…read morethe appointment was easy, and Danielle, who answered the phone, was so kind, patient, and helpful. She made me feel that my dad was in good hands even before the ride began. Natalie Nelson was the wonderful person who picked up my dad from the hospital. She arrived earlier than our scheduled time and even texted me, saying, "Take your time." That meant so much to me because I knew she understood how stressful a hospital discharge can be. The hospital process was extremely slow, and Natalie ended up waiting for more than 45 minutes. But she never complained or showed any frustration. She continued to be so warm, patient, cheerful, and compassionate. What touched my heart the most was what my dad said afterward. He told me, "This lady is so nice! How do you know her? Is she your friend?" That says everything. Natalie treated my dad not like a new client, but like an old friend she had known for years. Her kindness was genuine, and I could feel that she truly cared about my dad--not just as a passenger, but as a person. During a difficult and stressful day, her compassion brought us so much comfort. I will never forget how she treated my dad with such dignity, patience, and kindness. It truly touched my heart. Thank you so much, Danielle and Natalie, for making a difficult day a little easier for our family. I wholeheartedly recommend this service to anyone who needs medical transportation. You will be in caring and compassionate hands.

I use this business for my mother originally. They took really great care of my mom. I was so happy…read morewith them. They are a professional agency for senior care. They are willing to go above and beyond what's needed for the client. Today I am using them for myself for post surgery knee replacement. The staff that I have has been exceptionally sweet and kind and really knows her job from the moment she got here. They are willing to work the shifts that you need which has been started out 12 hours and then I went down to six hours a day and now I'm finished. I'm graduating out. Thank you so much for this extremely efficient care that I received. I would recommend this business to anyone who needs care for anyone in their family. They're safe. They're trusted their kind. They're gonna talk to you about care for your family member and they're gonna give you what you need.

From the owner: Our vision at Mamlakah In-Home Care is to offer a Royal level of non-medical support to our…read moreclients. We aim to create a jovial and compassionate environment where our clients can feel at ease, knowing they are in the hands of committed trustworthy professionals. Our core values are Integrity, Reliable, Empathy and Care.

The most caring and loving company I have ever connected with. The staff is always helpful and has…read morelots of insight.

I'm happy to refer people to TheKey. They are professional, responsive, and caring! Definitely…read morerecommended.

this. company stay away. in my case they sent over already injured people (pregnant lady who was…read morehaving vaginal bleeding, a person who lashed out at me and said she had turrettes, and another who had dental problems needed surgery for a hernia, constantly on her phone and was vrry fast to tell you all of her problems as well as what she wanted you to order her to eat from doordash). also when i let their scheduler know she said i have to stop giving her bad habits. never met my scheduling needs (ever) people calling in sick, and i would find my caregiver laying down in my living room. this is just my experience and what happened to me. after i reported this the lady alex started yelling at me and blaming me for their misconduct :( either way this sick person is looking somewhere else instead

My neighbors physician recommended Home Instead Senior Care for her mother after she was at Vasona…read more We are very close to her. She was very grateful for the service provided. I can't remember her name....I think it was Lily? She was very helpful and ensured all the details were 100% correct. I had a concern on a Saturday am. When I called I left a voicemail I got a phone call back in 20 minutes. Pretty quick for a weekend. Now I can just text anytime.

I cannot say enough good things about Mary! Five stars are not enough to describe how fantastic she…read moreis! She has a wealth of knowledge and is such a fantastic resource. Mary always went above and beyond what was needed when helping our family go through one of the most difficult times. She helped with every aspect of finding help with our mother who needed more care than the family was able to provide. She treated our mother and family like she would have her own. We were so comforted by her manner and expertise. I have recommended her several times and everyone she worked with has raved about how exceptional she is in navigating them through the process of finding excellent care for their loved ones. I guarantee that you will not be disappointed working with her. Mary Meehan is one special person!!

Mary Meehan referred my friend and I to an assisted living community that was not licensed for…read more"Independent living " - but focused on (assisted-living/memory care )knowing she was relocating us from an " Independent living community" . Upon moving in we soon realized we had made a huge mistake. It was like 24/7 shut down. Harassment/bullying/intimidation ( the highest level) by the so called caregivers- A nightmare 24/7 entry to your Apt. Night/day. Repeated complaint to Management, Retaliation went into full force with the response from the Executer " it is in your contract!" I would like to mention Mary made big money representing us- as these Senior advisors make big money on us old folks -She never was available or returned phone calls during the process-but again grabbed her big kick back fee. AND never even a thank you for the her big kick-back -$$$$$ when she did very little in the process- My suggestion to potential seniors seeking assisted living communities - before moving in check out their faculty number and cross reference with the CCDS state social services on line- you will see all their violations/complaints. Summary- Placement/Senior Advisors get paid from the Community they suggest to you BIG $$$$$ . AND never offer to disclose to you the violations/ Citations they have on state record. Placement advisors are aware who will pay them the most kick back $$$$. All assisted livings communities have facility numbers ;- Do your own research before moving in. Please listen to complaints your family member/ friends share with you in living these communities - They are real and families need to be aggressive in filing complaints with the state.

We worked with Janelle at Synergy in Campbell and they were very responsive and flexible in taking…read morecare of my Mom who lived at home in Los Gatos. They were one of the only agencies willing to do shorter shifts (2 and 3 hours), albeit at a higher hourly rate which we felt was fair. When my Mom needed to move to assisted living Janelle helped us find a wonderful placement service. Overall recommended.

From the owner: SYNERGY HomeCare of Silicon Valley provides compassionate, non medical in home care services…read morethroughout **Silicon Valley, the Greater San Jose Area, and the Peninsula**. Our experienced caregivers offer personalized support for seniors and individuals of all ages, including companion care, personal care, Alzheimer's and dementia care, 24 hour care, respite care, transportation assistance, meal preparation, light housekeeping, and hospital to home recovery care. We are dedicated to helping clients maintain their independence, dignity, and quality of life while remaining safe and comfortable in the place they call home.

Home helpers has been my go to for my mom's needs. The caregivers are kind and patient and try to…read moreengage her in activities. They have been consistent, a special shout-out to Janice for going over and beyond to cheer mom up. They are always very responsive and respectful and listen to your needs. They have been able to find subs whenever needed. I highly recommend this agency if you are looking for someone to take care of your aged parent. Ranjitha is amazing and will try to work with you till you are happy.

I have been working with Home Helpers for nearly two years and it has been nothing less than…read morewonderful. Home Helpers is hands down my favorite agency because of their excellent communication, transparency, support, and much more. My favorite part has been hearing "Priscilla!!" every morning, with a huge smile from my client when I begin my shift. Nothing warms my heart more than knowing my client feels comfortable and confident with my assistance in bathing, getting dressed, doing the laundry, food prepping, transportations to important appointments, light housekeeping, etc; We have formed such a beautiful everlasting bond, I'm beyond grateful to have met someone so amazing on behalf of HHSCV. Home Helpers not only cares profoundly about their clients but, their employees as well! I keep them in high regards to my loved ones.