EDIT: I heard from the company and they indicated that there was an ownership transition the week I…read morecontracted the services and they felt this caused the billing disruption and the disconnect between between the old owners cased the out of the blue escalation. Sounds like the new owner has things under control and I am grateful they reached out to explain and clear things up. OLD REVIEW: An up and down experience. I got pointed to them by my doctor to arrange a ride. The set up process was smooth. Pick up on time. Wonderful person they assigned to drive me home. At that point I was a raving fan of this organization. That was February. Yesterday, they finally invoiced me. I had received nothing from them until this message. Their first invoice was a demand saying if i didn't pay immediately, the cost would be 150% of what I was committed. The labeled the first invoice as the "final notice". Phone calls on this issue went to voice mail and answering services and were not returned at all. Seems to be a business with great execution but some questionable business practices. Wondering if its a plan to wait until things are way old to send a bill so they can slip in fees?? They service and operations people are good so I would use them again. But I would demand they let me pay by check at the time of service and that they give me a receipt.

Kishwar has been helping my sister Pat and she is doing a great job. She helps my sister with her…read moregrocery shopping and even puts it away for her. Kishwar also helps with household chores and prepares meals for my sister. Pat says Kishwar is a pleasure to be with.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

If they tell you they have plenty of staff and don't have staffing issues, don't believe them them…read more We've had plenty of staffing issues with this company. We get a lot of calls last minute of no one being able to come for that day and they don't have a replacement.

Needed help transporting my 98-year-old mother-in-law home from rehab and needed homecare…read moretemporarily until a live in could be found. All Seasons Homecare was highly recommended to me by my attorney so I gave them a call. I talked with the owner, Lou Ann. She explained how everything worked and answered all of my questions. I knew after talking to her that my mother-in-law would be in good hands. This place is top notch and so professional. I used All Seasons for 11 days. In that time, all the caregivers showed up on time and gave excellent care to my mother-in-law. At the end of each shift, the caregiver would write up a summary of their visit online, letting me know how my mother-in-law was doing and how the visit went. These notes were very insightful. I appreciate how if there are any problems or questions you can contact Honor, the company All Seasons partners with, 24 hours a day. Very reassuring. Everything went smoothly and I would highly recommend All Seasons/Honor. Are they expensive? Yes. Are they worth it? Absolutely!!!! When you need homecare done right, this is the place to contact! Thanks Lou Ann, Christina, and all the excellent caregivers. You guys are the best!!!

All Seasons Homecare was recommended to us by the rehab facility my mom was being released from and…read morewe could not be happier with them and the care they've been providing. We were given very short notice that mom was going to be released but Lou Ann and Christina met with us and mom to get better acquainted with her and her needs. Shortly after mom got home she had a virtual meeting with a therapist and with no way to conduct this meeting, Christina drove to the home to personally assist with the process. Above and beyond! An urgent staffing issue arose late on a Sunday evening while I was sitting in an airport so I called the 24 hour service number and within minutes I received a call back that the issue was resolved, another example of All Season's commitment to provide the best possible care to their clients and their families. All of the Health Care Professionals assigned to help mom have been very helpful, patient and kind (and mom can be a handful at times:) ) I also very much appreciate the fact that I receive daily reports once the homecare visit is complete that summarizes the visit. Living out of state this is beyond helpful. After reading the reports and finding out about doctor visits or therapist visits that occurred I am able to contact mom and discuss the visit, etc. Without hesitation I would recommend this organization for anyone who is in need of homecare services. The entire organization from Lou Ann and Christina to the personnel answering the 24 hour "hotline" is in my mind, without a doubt, the best homecare service available. Living out of state I am unable to oversee mom's care on a daily basis, but, in my opinion, All Season's professionalism coupled with their compassion reassures me that mom is receiving the next best thing to a family member being there

Home helpers has been my go to for my mom's needs. The caregivers are kind and patient and try to…read moreengage her in activities. They have been consistent, a special shout-out to Janice for going over and beyond to cheer mom up. They are always very responsive and respectful and listen to your needs. They have been able to find subs whenever needed. I highly recommend this agency if you are looking for someone to take care of your aged parent. Ranjitha is amazing and will try to work with you till you are happy.

I have been working with Home Helpers for nearly two years and it has been nothing less than…read morewonderful. Home Helpers is hands down my favorite agency because of their excellent communication, transparency, support, and much more. My favorite part has been hearing "Priscilla!!" every morning, with a huge smile from my client when I begin my shift. Nothing warms my heart more than knowing my client feels comfortable and confident with my assistance in bathing, getting dressed, doing the laundry, food prepping, transportations to important appointments, light housekeeping, etc; We have formed such a beautiful everlasting bond, I'm beyond grateful to have met someone so amazing on behalf of HHSCV. Home Helpers not only cares profoundly about their clients but, their employees as well! I keep them in high regards to my loved ones.

Due to a fall which caused 5 cracked ribs and a cracked elbow elbow I had to go from the hospital…read moreto this Assisted Living Facility to recuperate enough to go home. I was concerned at first because of the horror stories about some of these type of facilities. Staff was compassionate, attentive to my needs and very friendly. Two or three times a day they frequently checked on me to ensure that I was getting all that I required during my staff. If I ever need to go to Assisted Living again, l would ask my family to check to see if there is a bed available at BelleRose. I highly recommend this facility for anyone who needs care either on a temporarily or a permanent basis. Lori and her staff went well above what I excepted for a Assisted Living Facility. Kathy M.

We had to find a place for our mom when she could no longer remain at home. It was a very…read more frustrating process until we found Bellerose, the staff is genuinely caring about their residence. Always willing to help make the transition as easy as possible . Mom was in their care for five years and always felt it was like family, not only to her but to us, her family. It's not a huge facility which we loved and made my mother very comfortable. So anyone who has a loved one looking for a good place outside of their personal home, Bellerose would be my only choice . Can't say enough good things about them, they truly have caring ways .

I am a registered nurse with my own business advocating for clients and providing care…read morecoordination. I was beyond impressed with one plus one. They provide you with a personal consultant who assists you to find a good match for the patient. They check in regularly and are very communicative which is one of the most important values to me. They are affordable as well and I definitely plan to use them again and again. My coordinator was Neca and she was so amazing at helping every step of the way.

On Monday, I used the contact form on 1-1 Care's website to inquire about services. After hearing…read morenothing for two days, I tried the email address listed in their contact information and sent the same inquiry again on Wednesday. It's Friday and I've still heard absolutely nothing. Not even an acknowledgment. No "Thanks, we received your email. Someone will get back to you." Or even a "Sorry, we can't help you." Just... no reply at all. I'd much rather be writing a review based on my experience with the company's actual services, but unfortunately they've apparently chosen not to give me that opportunity. My only experience with 1-1 Care has been being completely ignored, so I'm basing my rating on that alone. Have they gone out of business? Shut the office down for a week of summer vacation? Or maybe business is just so good that they can afford to ignore prospective clients. Is this the new normal? To me, this isn't a minor lapse. This is a business built on trust, reliability, and communication, where time is often of the essence and people's quality of life and health are at stake. Completely ignoring multiple inquiries over the course of a business week strikes me as careless and irresponsible, and a failure to get even the basics of customer service right. I'll leave it up to anyone reading this review to decide whether this complete lack of response, and seeming contempt for a prospective customer, might be indicative of other aspects of the way this company does business.

I've been a part of the Familiar Surroundings Home Care Family as a staff member for about 4 months…read morenow. I've been in this profession for many years (10 plus years) and FSHC is definitely at the top of my list as far as jobs. The staff and their support has been absolutely amazing and they are all there to support 24/7. Anytime I have questions, no matter if it was during a shift after a shift, or on holidays, they have always been there, hands on and ready to help! Mell, Jessica, Stephanie and all of the other FSHC Staff, I couldn't thank you enough for all that have done, and continue to do!! You all truly make the agency what it is and it's definitely an honor to beable to be part of this amazing team/family! Thank you everyone at Familiar Surroundings for all that you do not only for your caretakers but for your clients as well!

We are very incredibly pleased that we chose Familiar Surroundings Home care. My initial phone…read morecontact with Michael was very informative, and his professional and compassionate manner put my mind at ease that we were pursuing the right option for our 91-year-old mom. Michael worked with his team to schedule a caregiver 24/7 within a few days before her hospital discharge. Knowing my mother, who had been living independently and now needed full-time care, was in great hands was a relief. The caretakers (Ellie, Mary Elizabeth, and Fernanda) could do everything the family needed: transportation, meals, cleaning, personal hygiene, safety, and companionship. We would use Familiar Surroundings Home Care again and have already recommended them to others without hesitation.

An update on our situation: We are fortunate to have had the opportunity to switch to a new…read morephysical therapist Dr. Xu, who is experienced with working with older adults, including people with dementia, and brings empathy, compassion, and practical advice to each session. Under PT Xu, Ben, Nurse Annie, and OT Debbie's professional guidance and instruction, my older family member has already been making remarkable progress and now can throw/kick balls/balloons, do sit-to-stands, sing & speak loudly, brush teeth, comb hair, and spends most of the day mentally & physically stimulated & engaged in activities rather than sleeping on the bed. Our older family member's progress would not have been possible without their expertise, support, and perseverance. Nurse Annie is incredibly compassionate, smart, and detail-oriented & improved our family member's lung function and bedsore treatment/prevention. Debbie & Ben are diligent and creative with their PT/OT approaches, tailoring it to each older adult's interests and abilities. Stephanie is meticulous in cleansing and taught us all sorts of techniques to more feasibly do regular cleanings. We are grateful for amazing and experienced healthcare personnel like Dr. Xu, Ben, Debbie, Stephanie, and Nurse Annie who go the extra mile to take care of their patients. Each visit from these staff members is filled with cheer and new learnings. Thank you for making a positive difference.

Friendly, efficient, helpful. I fractured my pelvis and a nurse and a physical therapist came to my…read morehome. They actually made house calls. I was impressed -- and grateful. Nice people. Good job.