We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

I've only left a handful of Yelp reviews, but after such a positive and heartfelt experience with…read morethe Family Matters team, I felt they deserved recognition. During a very difficult time for our family, their staff was exceptional... extremely well coordinated, thoughtful, and empathetic. They could not have made more suitable choices about who spent time with our family and attended to our mother's needs. The level of care and flexibility was perfect as our 86 year old mother needed to recover from a major surgery among other significant health concerns. This was especially important to me as I don't live locally right now, so this gave my brothers and I peace of mind. I had the pleasure of working directly with James, who proactively visited our home and made excellent suggestions for equipping my mother's residence with cost-effective accessibility equipment (at no financial benefit for their company). He was readily available whenever an issue arose and went well beyond what we expected from a service like this. If you're looking for care for someone you love, I strongly encourage you to explore what Family Matters offers. When circumstances are already difficult to bear, having a service you can genuinely trust makes an enormous difference.

I am so grateful that I found this medical transportation service. From the very beginning, making…read morethe appointment was easy, and Danielle, who answered the phone, was so kind, patient, and helpful. She made me feel that my dad was in good hands even before the ride began. Natalie Nelson was the wonderful person who picked up my dad from the hospital. She arrived earlier than our scheduled time and even texted me, saying, "Take your time." That meant so much to me because I knew she understood how stressful a hospital discharge can be. The hospital process was extremely slow, and Natalie ended up waiting for more than 45 minutes. But she never complained or showed any frustration. She continued to be so warm, patient, cheerful, and compassionate. What touched my heart the most was what my dad said afterward. He told me, "This lady is so nice! How do you know her? Is she your friend?" That says everything. Natalie treated my dad not like a new client, but like an old friend she had known for years. Her kindness was genuine, and I could feel that she truly cared about my dad--not just as a passenger, but as a person. During a difficult and stressful day, her compassion brought us so much comfort. I will never forget how she treated my dad with such dignity, patience, and kindness. It truly touched my heart. Thank you so much, Danielle and Natalie, for making a difficult day a little easier for our family. I wholeheartedly recommend this service to anyone who needs medical transportation. You will be in caring and compassionate hands.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

Interim was with wonderful during my husband's last few years. Need to reschedule or move…read moreschedule, no problem, someone always picked up the phone even if after hours or weekends. Care was great, compassionate. All the caregivers were wonderful.

This review is for Juan Carlos Barrios…read more In January it will be one year that Juan Carlos has been caring for my husband, Wayne. For most of that time, he has been working wiith Wayne alone. In September 2023 we were blessed to have 2 other caregivers join our team.This allowed me to see another side of Juan Carlos' people skills. The two people that joined our team are skilled and trained working with people in my husband's condition. However every patient is different. Juan, Carlos has done and continues to do an excellent job in training the caregivers how to best work with Wayne. Juan Carlos is very patient and is very mild mannered. He emphasizes that the three of them and Wayne and I are a team.He emphasizes that the three of them and Wayne and I are a team. We are so blessed that he does not have an ego. The addition of two other care workers in our home has been wonderful and an easy transition. A great part of the reason is because Juan Carlos is a true TEAM player.

WelbeHealth lacks good leadership and communication. They use what is called a HUB that does the…read morescheduling with all external providers and doctors. This HUB should be replaced by having each and every center be responsible to schedule there own participants. I have oral surgery scheduled now for June 30th, They wanted to get me in the next day to the center so this Enable Dental can start the denture process, without waiting at least 6 weeks for my gums to heal. WTF is wrong with these people. My glasses. They use a mobile service for optometry. This first set of glasses to 10 months to get right, 4 pairs of glasses till correct. 2nd pair of glasses after 1.5 years where a joke. The frames broke while trying to clean the lens in the first 4 hours of having them. A new set was provided after some time, however they had no tint on the lens so they were no use to me. That was awhile ago I told them this, and now I have to see the optometrist to let them know they fucked up yet again. Why make me come in, your fuck up, you fix it. Pretty God darn simple, just tell that company to order the same frame and lens and add tint. But you would rather waste my time and yours over and over again. Get you house in order dammit. What Amanda and now Leticia want is for me to leave WelbeHealth. Well if that's what you want, get me my God damn teeth you promised me while doing the tour back in late 2024. I feel you lied to me and or broke your promise. Please don't ever promise new potential participants anything in the future. Try using words like "We well do our best to help to obtain that", leave the word "promise" out of your mouth. Like I've said, you want me gone, you kick me out or get me my teeth. And if there are any attorneys reading this that would like to talk to me regarding WelbeHealth, please get ahold of me asap. Because I feel they are going to kick me out. I can not recommend this place due to all the ongoing issues. Things were improving, but then they opened their mouths again and spoke this BS to me. And let's get one thing straight Leticia, I have you company running my health life. And they are NOT doing a good job. They deserve to get yelled at by me when things don't go right. GET YOUR HOUSE IN ORDER, TOO MANY CRACKS AND HOLES. NOT ENOUGH GOOD COMMUNICATION. Provide us participants a phone number to call beside using the HUB. They communicate the worst. Quit messing with my schedule

Needed to file a complaint. Called repeatedly and each time got an answering service who claimed…read morethe executive director was not available - but my message would be passed along. Never got a response. Seeing all of the other reviews here (that show how poorly they treat their customers), I shouldn't be surprised.

I had a surgery and needed someone to stay with me for few hours after. Jane was very…read moreprofessional. She picked me from the doctor officce and picked up my medication and wrote a schedule for every prescription. She followed the doctor instructions. The rate was reasonable and I'm for sure will use her again. I highly recommend.

From the owner: We are an affordable solution to enable seniors and dependent adults to live independently in their…read moreown homes and communities, rather than nursing facilities. We will bring the best care services to our clients... right at their own homes. Our business believes in the philosophy of "Home is Where the Heart is".

I am a registered nurse with my own business advocating for clients and providing care…read morecoordination. I was beyond impressed with one plus one. They provide you with a personal consultant who assists you to find a good match for the patient. They check in regularly and are very communicative which is one of the most important values to me. They are affordable as well and I definitely plan to use them again and again. My coordinator was Neca and she was so amazing at helping every step of the way.

On Monday, I used the contact form on 1-1 Care's website to inquire about services. After hearing…read morenothing for two days, I tried the email address listed in their contact information and sent the same inquiry again on Wednesday. It's Friday and I've still heard absolutely nothing. Not even an acknowledgment. No "Thanks, we received your email. Someone will get back to you." Or even a "Sorry, we can't help you." Just... no reply at all. I'd much rather be writing a review based on my experience with the company's actual services, but unfortunately they've apparently chosen not to give me that opportunity. My only experience with 1-1 Care has been being completely ignored, so I'm basing my rating on that alone. Have they gone out of business? Shut the office down for a week of summer vacation? Or maybe business is just so good that they can afford to ignore prospective clients. Is this the new normal? To me, this isn't a minor lapse. This is a business built on trust, reliability, and communication, where time is often of the essence and people's quality of life and health are at stake. Completely ignoring multiple inquiries over the course of a business week strikes me as careless and irresponsible, and a failure to get even the basics of customer service right. I'll leave it up to anyone reading this review to decide whether this complete lack of response, and seeming contempt for a prospective customer, might be indicative of other aspects of the way this company does business.

I simply cannot say enough good things and Sammie and her team!…read more I had an upcoming surgery and knew I needed some help afterwards. I found a place I could stay overnight but the prices were really high and I wanted to be in my own bed. Incredibly, just a few days before, Sammie's company had stopped by my surgeon's office to introduce themselves. I'm so glad they did! From the instant I contacted them, I knew I was in good hands. They had decades of he;ping post operative patients and clearly knew their stuff. They offered 24-hour care which was incredibly reassuring. I signed up for 1 w4-hour shift and quickly added a second. While we could have managed the medication management and help around the house, it's SO much nicer having someone else do it. All I had to do was focus on recovering and healing. They offer bigger services like dressing changes, medication administration and he;ing with showering (a big deal after intense surgery!) as well as smaller things like cleaning up around the house, small errands and just being there. In other words, they were my angels and exactly what I needed. I loved having them so much that I extended their services for a full 2.5 weeks after my surgery. I didn't need them overnight but they were a game changer during the day. They made the entire process so much better. Their customer service was outstanding. Much much important, though, they deeply care about their patients and are super knowledgeable about what they are going through. If you're having surgery, even if you think you won't need help, call SC Aftercare Solutions. You won't be sorry!

Samie is so kind and so organised! She helped me recover twice from CO2 laser and each time I felt…read moredeeply at ease and cared for. Samie is amazing!

I applied for a job as a caregiver with 10 years experience. The job posting said $25/ hour. I…read morespent several hours filling out all the paperwork and was also told verbally that they will make effort to try to find clients I could help for a rate higher than the advertised $25/ hour. The last document sent stated $23/ hour. I sent a screenshot of the posted ad stating $25/hour to the HR person along with several texts. This is false advertisement and immediate broken trust. The position closed after I applied. Just so nobody else has to experience this dishonesty. Do better

I have used Senior Helpers for over six years and have appreciated the consistent support I have…read morereceived. My cargiver has always been on time, provided excellent lunches, light cleaning and thoughtful advice. She is also present company. Marty Abelow

After out-patient surgery I needed someone to check me out, take me home, and stay at home with me…read morefor couple hours while I reccovered from Anesthesia. I scheduled Uber but learned Surgery center doesn't check anyone out to Uber driver. By this time my appointment was coming up quickly. I contacted several home care agencies but couldn't find any who did this type of job or would take a one-time 4 hour job. 'Right At Home' said they could help. They understood what I needed They got times I should arrive, checkout. and how long caregiver would stay with me afterwards and set up a timeline. They found someone on their staff who was available that day because her regular client and another appointment. The caregiver was very pleasant and competent. She knew where we were going and when we needed to be there and reminded me of things to bring. Everything went so smoothly that day, I stopped worrying and just relaxed. The agency wanted to help, They went the extra mile and were creative to put it together. Everyone was friendly. I was very appreciative because of the short notice and I felt so well taken care of.