We used Family Matters to provide caregiving services for our 88-year-old mom, who has dementia. KJ…read moreand Laura have been incredibly supportive, compassionate, and understanding throughout our journey. MaryAnn was a wonderful caregiver. She was kind, patient, and nurturing with our mom. Unfortunately, due to a change in our circumstances, we had to discontinue the caregiving services for now. We are very grateful for the care and support Family Matters provided and would not hesitate to use them again for our future caregiving needs. We highly recommend them to families looking for compassionate and dependable care for their loved ones.

If they tell you they have plenty of staff and don't have staffing issues, don't believe them them…read more We've had plenty of staffing issues with this company. We get a lot of calls last minute of no one being able to come for that day and they don't have a replacement.

We only needed help a couple of afternoons each week while my dad recovered from surgery, so I…read morewasn't sure an agency would even take on such a small schedule. Gulraj met with our family early on and helped us navigate the recovery process, which put us at ease right away. Right at Home was upfront about the process of finding the right caregiver, and once they did, everything went smoothly. Our caregiver has been dependable, kind, and genuinely interested in helping my dad regain his independence.

I have spoken with many home care agencies, and by far, Gulraj and his team stand out as…read moreprofessional, knowledgeable, resourceful, and highly competent. Their authenticity and kindness truly made an impression on us, and we felt heard, supported, and valued throughout every interaction. Finding care for a family member does not have to feel overwhelming when you are working with the right team. Gulraj and his team have a genuine passion and commitment to senior care, which is evident in the way they work together to support families and how they communicated with us. Their quality of care truly sets them apart from other home care agencies in the area. Gulraj and his team are truly exceptional, and I highly recommend their services.

We contacted Home Instead for assistance with non-medical care, three half-days a week. After an…read moreextensive interview to determine our needs, they paired us with an extraordinary individual that is a pleasure to have in our home. I feel so much less stress, and more comfort in my own home now that we have help with meal preparation, medication reminders, assistance getting to medical appointments and the pharmacy. There is great peace of mind knowing that their caregivers are carefully vetted thru several government agencies, and licensed with the State of California.

From the owner: Home Instead of Palo Alto, CA will customize a care plan to meet all of your senior loved one's…read moreneeds. Our services are designed to provide attentive and dedicated home care so your elder loved one can continue to live at home. We'll match you with a caregiver who will care for all your loved one's needs.

starlight is great company helped family member out in there time of need of there health issues at…read moretime

Exceptional care and genuine compassion. Starlight Caregivers Inc. has been a true lifeline for our…read morefamily. From the moment we connected with them five years ago, their professionalism and warmth stood out. The caregivers are not only highly skilled but also deeply empathetic--treating us with dignity, patience, and kindness every step of the way. They've become part of the family. Cindy and the team went above and beyond to anticipate our needs and provide tailored support, even during stressful times. Whether it was personal hygiene care, meal prep, or simply being a comforting presence, they consistently delivered with excellence. Their communication was clear and proactive, which gave us peace of mind knowing our family member was in good hands. They also made our lives easier by handling the paper-work for our long-term-care insurance. When an emergency arose and we suddenly needed around-the-clock (24x7) assistance, they were there with additional help and no gap in coverage. Just one text was all it took! What peace of mind knowing that we could rely on them to augment our regular caretaking schedule without having to hunt during a crisis for additional caretakers. If you're looking for a caregiving service that truly understands what it means to care, I can't recommend Starlight highly enough.

During COVID, one of my sister's had a knee and then a hip replacement. Pathways Home Health…read moreservices was instrumental in ensuring my home was safe and accessible for her after each of the surgeries. The PT and OT staff were friendly, professional and very knowledgeable. I was so happy to have help learning how to care for my sister. The staff was on-time and took great care to be safe during the pandemic. A few years back, we called on the hospice services to assist with my terminally ill sister. With the help of a compassionate and professional team, we were able to fulfill my sister's wish and keep her at home. The nurses, social workers and volunteers provided the support needed to help us understand how to keep her safe and comfortable through the end of her life. We are eternally grateful for the guidance and support during that stressful time in our lives. The hospice experience touched me deeply. So much so, that I decided to become a Pathways volunteer. As a hospice volunteer I provide respite for the family care givers and companionship for those in need. I am also a part of the Vigil Team, a group of volunteers that take turns sitting with a patient when death is eminent. We sit with the interest that no one should be alone during the end of life if they do not wish to be. I have a therapy dog, who upon request, will join me on a visit and provide snuggles and unconditional love. Pathways Home Health Care and Hospice is a wonderful organization. I highly recommend Pathways as a service and a place to be in service.

Pathways is not a good company!! Not only do I not trust hospice period, regardless of program it's…read morefrom, but this review is merely going to be talking about my personal experience with them via their "grief support" counseling! They will kick you out mid-care if you also have mental health issues and recieve GENERAL therapy for mental health, which is also a form of discrimination! I was receiving virtual grief counseling weekly through them, and not only what I said above, but also their therapist I had, Katherine, was lying to the supervisor about me not ever talking about my grief to her, when in actuality, I have been, but she also has been asking me to explain details to her about my other stressors too, which lead to my instincts to be honest with her. However, that has lead her to shift to only listen to those moments rather than my grief moments, hence the belief of hers that "I was never talking about grief" in our sessions, so I had stopped telling her my other details entirely with "I'm not going to explain more details about that because then you're going to say it's not grief" before she asked from then on. Still despite that though, the last session was an uncalled for the last session, with using the adamant excuse that she was ending my care because "I had other problems distracting me from grief"(literally still sticking to the story that I was not talking about my grief). I then just spoke to her "supervisor", Tom May, who, rather than make Katherine take accountability, instead revealed the real reason; he had Katherine kick me out mid-care, and according to what he said, other people too, because "we're no longer servicing those who have a counselor already"(his words). I asked him why specifically because I told him before that I have a general therapist who helps with my general mental health, but she doesn't specialize in grief therapy, hence why she referred me to them. He then said "we're short staffed and we have others who really need our care on our waiting list" and mentioned that it was the management's decision. Since that told me that he was saying in other words that those people's grief mattered more than mine and/or the others he kicked out(since he admitted he was kicking us out to cater to them on the waiting list, rather than just focusing on hiring more people if they were really short staffed), I then asked to speak to such management, Tom refused and kept saying "I'm sorry, I can't fix that", which I believe is utter BS because if they were able to suddenly make that change in the middle of our sessions, then the right thing can be done and have it be reversed back, but he refused with the "I can't" BS! Moral is, if you have mental health issues on top of your grief that you also receiving support for, do NOT pick this place! They will either deny you on the spot(I've had a lot of losses within 5 years, and have been unable to receive AN OUNCE of grief support within those years because all the places I've reached out to prior to Pathways have all said no simply because of my mental health history) OR they will kick you out mid-care, leaving you in limbo with unfinished grief treatment with the excuses mentioned above! They do not care about clients at all, especially ones that have mental health issues on top of grief, like most other grief places! It seriously is difficult for a mentally ill person to find support for grief for crying out loud!!

Compassionate, Reliable Care After My Surgery…read more Thank you Debbie & Wonderful Home Health Aides! I can't say enough good things about Home Instead! After my recent surgery, I needed extra help at home during my recovery, and their team exceeded all my expectations. From the very first call, they were kind, responsive, and truly listened to my needs. The caregiver they matched me with was absolutely wonderful--punctual, professional, and incredibly compassionate. She helped with everything from meal prep and light housekeeping to medication reminders and just keeping me company during a tough time. Her presence brought such peace of mind to me and my family. What really stood out was the personal touch. I never felt like just another client; they treated me with dignity and genuine care. The team checked in regularly to make sure everything was going smoothly, and I felt fully supported throughout the process. If you're recovering from surgery or just need a little extra help at home, I wholeheartedly recommend Home Instead. They made a challenging time so much easier--and I'm deeply grateful. Thank you to everyone at Home Instead!

The care we received at Home Instead was exceptional. James readily took the time to address all my…read morequestions and concerns. The caregivers we had were very compassionate and caring. and a big shout out to B and Linda who were wonderful. Highly recommend them.

I've never done a yelp review , but I felt the need to . I called Visiting Angels after hours on a…read moreMonday evening, and to my surprise, I was connected immediately with someone from their office named Tina, who I later learned is the Operations Manager. I was in panic mode, desperately looking for someone to help care for my parents. My father has been overwhelmed trying to care for my mother, who was recently diagnosed with Alzheimer's. From the moment Tina answered, she put me at ease. She reassured me that my concerns were common and that my frustrations were completely understandable. She patiently listened as I vented and asked countless questions. I was truly impressed by her compassion, calm demeanor, and willingness to help in any way she could. Although their services were a bit outside of our budget, Tina went above and beyond by suggesting other resources and even providing contact information along with questions to ask so I could find the right fit for my family. I hung up feeling far more confident and supported than when I first called. Visiting Angels is lucky to have such a caring and empathetic person representing their team. Tina is truly a gem, and I'm grateful for the kindness and guidance she offered during a very stressful time.

I had contacted the executive director Chris Wheaton about an important and timely issue and he…read moretold me he would look into it and update me the following day. He did not call the following day. I called the day after that and was told he would return my call later that day. He did not. I called a couple more times on the following days and was told he would get back to me, but he never did. We ultimately received an email from another Visiting Angels representative but never heard back from Mr. Wheaton. After having used their services for more than 5 years, we expected and deserved better communication. It was an extremely disappointing end to our experience with them. UPDATE following Tani's reply: the review has nothing to do with taking "some time to get answers" or not getting "the answer" we had "hoped for." The negative review is because of the executive director's failure to communicate.

This is on behalf of my mom about care for my grandma: "My mother is on Hospice care in the Bay…read moreArea and her decline happened suddenly. The family was in frantic chaos trying to meet the safety needs of a very sick woman. All of this happening in a time of great shock and grief. We were given a list of what looked like local numbers to try to find her care. Most of those contacts were telemarketers who were out of the area and not particularly interested in my mother's wellbeing. Good fortune brought us to Stacy at Homecare California. She was local to the Bay and knew the best local resources for my mom. The process was easy and affordable. The next morning Stacy and Kendra walked into a difficult situation with a traumatized family and provided exactly what we needed. Kendra and Irma have been working with my mom for a week now. We are blessed to be able to work with them. The family has confidence that my mom is getting the hands on care that we can't give her. She is comfortable, clean and calm. We have a connection with her throughout the day that gives us great peace when we can't be there. Thank you Stacey, Kendra and Irma from Homecare California. You made a great positive difference with our family."

Theres a white lady from this company that acts entitled and harasses you if she doesn't get her…read moreway. They have the audacity to INCREASE the COST of services even though they do not pay their workers the appropriate wages. Their quality of care is TRASH. Every worker they've sent to my house was always on their phone and were negligent to my type of care and needs. If this is the type of service you're looking for, then proceed with caution.

This review is long overdue. CSC Home Care supported my dad in the final chapter of his life, and I…read morewill always be grateful for the care, patience, and compassion they showed him. My dad could be a challenging patient at times, but every caregiver who came into our home treated him with genuine kindness, respect, and understanding. They didn't just provide care they showed up with compassion The team worked with us to find caregivers who were the right fit. Even though he might not always have shown his appreciation, I knew my dad was extremely grateful. The team kept us informed, helped with daily needs, and made my dad feel important and cared for. Losing a parent is incredibly hard but knowing he was surrounded by people who truly cared brought our family comfort during a painful time. I cannot thank CSC enough for the dignity and compassion they gave my dad. If you're looking for a home care agency that treats your loved one like family, CSC Home Care is the right choice =)

I am so grateful that I found this medical transportation service. From the very beginning, making…read morethe appointment was easy, and Danielle, who answered the phone, was so kind, patient, and helpful. She made me feel that my dad was in good hands even before the ride began. Natalie Nelson was the wonderful person who picked up my dad from the hospital. She arrived earlier than our scheduled time and even texted me, saying, "Take your time." That meant so much to me because I knew she understood how stressful a hospital discharge can be. The hospital process was extremely slow, and Natalie ended up waiting for more than 45 minutes. But she never complained or showed any frustration. She continued to be so warm, patient, cheerful, and compassionate. What touched my heart the most was what my dad said afterward. He told me, "This lady is so nice! How do you know her? Is she your friend?" That says everything. Natalie treated my dad not like a new client, but like an old friend she had known for years. Her kindness was genuine, and I could feel that she truly cared about my dad--not just as a passenger, but as a person. During a difficult and stressful day, her compassion brought us so much comfort. I will never forget how she treated my dad with such dignity, patience, and kindness. It truly touched my heart. Thank you so much, Danielle and Natalie, for making a difficult day a little easier for our family. I wholeheartedly recommend this service to anyone who needs medical transportation. You will be in caring and compassionate hands.

I am incredibly grateful to Sweta and her team of caregivers. Not only were they prompt and…read moreprofessional, but they also showed a level of empathy that truly set them apart. A special thank you to Sweta for stepping up on such short notice; your support was a lifesaver for our family.

I have worked with multiple agencies for providing care giving service to my 87 year old mom who…read moresuffers from servere arthritis and has mobility issues. Of all the agencies, SYNERGY Homecare run by Sweta and team stand out on top. She is an empathic listener, works hard on understanding the care and services needed and provides competent, compassionate and dedicated individuals to provide the service.