Our family had the good fortune to find Caring Hearts about 3 years ago and I am so grateful. Mom…read morehad been living in a senior community with assisted care, but a fractured foot caused her to "fall between the cracks" in the continuum of care. Post foot fracture, she was wheelchair-bound--so couldn't reside in her 2nd floor apartment in case of fire--but she was otherwise healthy, so not appropriate for skilled nursing or the dementia unit. Off to investigate other options I went. When I found Caring Hearts and met Olivia and her staff, I knew it was all going to be OK - for Mom, and for our family. There are places that take care of your loved ones' physical needs, and Caring Hearts does a great job at that, but I wanted something more for Mom. I wanted a place where they would care for Mom's spirit as well as her body and a team that would work with me to ensure the highest possible quality of life for Mom for the remainder of her life. I got all that and more at Caring Hearts. Unless your loved one needs a very fancy place to live, I would unreservedly recommend Caring Hearts. The people are great, the food is good, they allow you to do "special" things like bring in favorite foods and flowers, and whenever there are medical issues, they are on top of it. (Olivia--not the geriatric physician--was the one who figure out that my Mom was suffering from UTIs. What a world of difference that made to Mom and all of us.) And, as Mom approached end of life, Caring Hearts got us set up with a terrific hospice called Optimal Care. Olivia started in this business because of her grandmother. Her grandmother would be very proud indeed.

My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

My dad is here at Oakmont San Jose, Leslie the person who gives my dad his meds is so nice and…read morekind! We appreciate her! Thank you Leslie Joann

Horrible practice of using data brokers and stealing elder Americans information to advertise…read more Stole my parents information and am now dealing with repurcussions. I would caution giving them your parents name, email, social, or credit card information.

Belmont Village Review…read more I am 91 years old and have been a resident of Belmont Village for the past four years. Throughout my life, I have remained active and have been fortunate to enjoy many fulfilling experiences. As I approached retirement, I often imagined what it would be like to live in a fine hotel, where comfort, excellent service, and peace of mind were part of everyday life. I have achieved that goal. Belmont Village is professionally managed by a creative, compassionate, and dedicated staff who consistently strive to provide exceptional care and service to every resident. Their professionalism and genuine concern for our well-being are evident every day. The community is ideally located directly across from the Winchester Mystery House and adjacent to Santana Row, one of the Bay Area's premier shopping and dining destinations. Santana Row is beautifully maintained, secure, and offers an ever-changing variety of restaurants, shops, and community events that residents can easily enjoy. The dining experience at Belmont is another highlight. Chef-prepared meals are served three times each day by a courteous, well-trained staff in an attractive, spacious, and beautifully illuminated dining room. The quality of the food and the pleasant atmosphere make every meal enjoyable. Belmont Village offers a full continuum of care, including independent living, assisted living, skilled nursing support, and memory care. Fortunately, I remain in good overall health and am not experiencing any significant physical or cognitive limitations beyond what might reasonably be expected at my age. However, I recognize that health can change unexpectedly as we grow older. Knowing that additional care is readily available if and when I need it gives me tremendous peace of mind. After four years here, I truly believe I am in the right place at the right time. Belmont Village has given me not only a comfortable home, but also the confidence that my future needs will be met with dignity, compassion, and professionalism. I wholeheartedly recommend Belmont Village to anyone seeking an exceptional retirement community where quality of life, outstanding care, and personal respect are clearly top priorities.

If you are struggling with the difficult decision of moving a parent into assisted living or memory…read morecare, I cannot recommend Belmont Village San Jose enough. My brother and I were terrified that moving our mom from a different facility would worsen her dementia, but the exact opposite happened. From our very first interaction, Shelia was incredibly helpful with the initial tour, answering all our questions and easing our minds. Once Mom moved in, the care was seamless. Allyson (Memory Program Director) and Gilda (Director of Resident Care Services) are absolutely incredible. From day one, they made a genuine effort to learn everything about our mom's history and specific needs to help her settle in. The transformation has been unbelievable. Our mom was not willing to leave her room at another facility, but now she has genuine friends, eats in the dining room for all meals, and stays active. She loves her trips to the on-site salon, watching TV with her new friends, and going on outings like scenic drives and picnics in the Rose Garden. The nurses and PAL caregivers (Personal Assistants for Living) clearly have specialized training and truly know how to work with people with dementia. Every time I visit, the PALS always update me with heartwarming stories of what my mom has been doing. Not only has this move been life-changing for our mom, but it has brought a sense of calm to my brother and me. Knowing our mom is surrounded by such great care and love when we aren't there is priceless. Allyson is wonderful about keeping in touch--she even texts photos of our mom enjoying herself, which means the world to us. Communication at BVSJ is excellent, and they even offer family support groups led by the amazing Tami Anastasia, an Alzheimer's and dementia consultant. We've learned that not all assisted living and memory care facilities are the same--the heart and dedication of the staff at Belmont Village San Jose make all the difference.

Our family is indebted to Sandra for helping us find an appropriate placement for our 80 year old…read moremother, who has advanced Alzheimer's dementia. Due to this and some other health issues, Mom needs a high level of care and we are paying out of pocket so our budget was tight, especially for the Bay Area, where care costs can easily exceed $8000 a month. When COVID hit, our mom's former facility ended all visitation in the name of safety for the residents. While we understood the need to do that, it came with consequences. Our mother was neglected by this facility, and as a result became gravely ill and nearly died of sepsis in early July. We knew we needed to find her a new place ASAP, but having been through that when we first placed her 7 years ago, we knew it was an arduous and overwhelming task. Through a series of fortuitous events I was given Sandra's name and contact information by the coordinator at Sunrise Senior Living in San Mateo. When I called her she was comforting and understanding, but you can tell this lady is a steel magnolia, and she gets shit done. She listened carefully to our wish list of needs for Mom, and said she knew of several possibilities that she thought could be a match. Even just hearing that we had options, was an enormous relief! With Sandra's help and guidance, we found a fabulous new care arrangement for Mom, that was within our budget, in four days. FOUR DAYS. If I were religious I would say it was a miracle, but I'm not so I credit Sandra's expertise and extensive network of resources and contacts. We visited Mom in her new facility a week ago and she is doing better than she has in years. We were astounded, because dementia patients are not known for reacting well to changes in their routine and moving to a new living situation is an enormous adjustment. In some cases it can take weeks for the person to settle in. Not so here. After about a week of confusion (night wandering, escape attempts) she settled in HARD. This was very apparent during our visit. Even though she lost her ability to speak due to the dementia, our mother's moods still come through loud and clear, and it's very easy for us to know when she is not happy or doesn't like someone/something. During our visit she was content, smiled a lot, and was extremely friendly with her new caregiver. For the first time in a while, our family has peace of mind and the certainty of knowing our mother is truly safe, in a good place, and that we have done right by her. We can never thank Sandra enough for her part in this outcome. You cannot go wrong by working with her, so if you have a family member in need, do not hesitate. Pick up that phone now and contact her. You will not be sorry.

Caity was extremely helpful. She did the research when we needed to find an assisted living…read morefacility for my brother. I found her very knowledgeable about the local industry and the assets and liabilities of each location. We decided to select the first place that we toured.To top it off, this was a free service.

In a bind due to a sudden injury, we needed someone to help my 92-year-old mom in her home. Care…read moreIndeed stepped up right away and had someone for us the next day. A nurse came to evaluate that same day. My mom says her primary caregiver is "an angel" and leaves nothing undone, even going beyond the requirements of her job to help my mom get things done. As the adult child of an elderly person, with Care Indeed I am relaxed for the first time in years. Up until we hired them, I'd worried daily about my mom. Thank you!

Care Indeed is owned & operated by 2 women RNs that built their company on compassion & care for…read moretheir clients 17+ yeas ago. Their primary concern is for individuals and their families that require Home Care services, many of which require 24/7 care with regard to dementia, Parkinson's, and other debilitating conditions. In addition they offer Home Health services for those that are recovering from hospital stays and the like. I myself have had a unique opportunity to observe their practices and have been impressed by the care givers and staff who show up every day to serve those that need their care. I wouldn't hesitate to engage their services & support in my own time of need.

I work for a Hospice Agency We have patients in this…read morefacility It is very clean and organized The staff is extremely helpful and respectful to their residents as well as people that visit them

My father has now lived at The Watermark for one year. During that time, the experience has been…read moreinconsistent--at times acceptable, and at other times deeply concerning. The cost of care is extremely high, and additional fees are added for things that should be basic. If a resident exceeds a certain number of medications, there is an extra charge simply to administer them--despite these being small, routine pills. If staff are asked to ensure a resident showers, that also results in additional charges. Housekeeping is supposed to be included, yet there have been multiple occasions when my father's bedding was not washed, leaving him sleeping in what I would consider unsanitary conditions. In addition, there are many times when I visit and the fronts of the cabinets are covered in greasy fingerprints, as if they have not been cleaned or wiped down in months. After his first year, his rent increased by over $300 per month. The increase is for no other reason than to get more money. Just because you can raise the rent doesn't mean that you should. He hasn't been given more care, he hasn't utilized any of the facilities on the grounds. In fact he sits in his room and just watches television all day. The food hasn't gotten better or worse, he hasn't gotten more care or less. So again a rental increase is not necessary. Compounding this issue, prior leadership sent me the rent increase letter that failed to include the discount he receives, making it appear as though the increase was nearly $1,500. This caused unnecessary alarm and confusion and further eroded trust. There have also been numerous occasions when I have specifically asked staff to please not allow my father to simply sit alone in his room in front of the television all day. Despite these requests, I have not seen any meaningful effort to engage him in the community or encourage participation in activities. This lack of social engagement is particularly concerning and directly impacts his quality of life specifically since he has dementia and Alzheimer's, social interaction is extremely important to help the disease progress less aggressively. Many of these issues stemmed from prior leadership, which I understand is no longer in place. I believe I can personally attest to at least one reason for the high staff turnover. On one occasion, I called and asked to speak with a specific leader. I was placed on hold, and when the receptionist returned, she said she was transferring me. When this leader picked up the phone, she answered with a curt and rude "what," as though she believed she was speaking to the receptionist rather than a family member. Speaking to staff--or anyone--in that manner is completely unacceptable. When I clarified who I was and why I was calling, her tone barely improved. The interaction was unprofessional and left a lasting impression. While the care staff themselves appear to want to do a good job, there have been serious lapses. One example was when my father complained of what was dismissed as a sunburn, when in reality he had a severe case of hives. He later ended up in the emergency room while traveling. When we returned from that trip, we found his bathroom had flooded. Rather than immediately sending someone to clean and sanitize his apartment, staff was told to offer to him in a model room for the night. This was an unacceptable solution. He had just returned from vacation here he was ill the entire time and wanted to rest in his own apartment--not be displaced. We were also informed that there was no maintenance staff on site at night, which is deeply concerning in a facility of this nature. It took an excessive amount of time for someone to come up and mop the floor, and even then, the area was not sanitized--only mopped--despite the fact that it involved toilet water. I have read many reviews stating that appearances can be deceiving, and unfortunately, that can be true. It is a beautiful new building. There has been significant staff turnover, which I believe was directly related to certain members of leadership who are no longer there. Overall, I am cautiously hopeful that with the leadership changes that have been made, things will improve. However, given the level of cost and the expectations that come with it, meaningful and consistent improvement is not optional--it is required.

Finding the right assisted living facility can be overwhelming, but Villa Fontana has been a true…read moreblessing for my 95-year-old dad and me. It was incredibly difficult to tell my dad that I could no longer manage his growing caregiving needs, but Merife and Michelle made the transition easier by assisting me when I shared the news at his home, where he had lived for 60 years. Our first lunch at Villa Fontana was nothing short of serendipitous--my dad was reunited with a former co-worker he hadn't seen in decades! The meal was so delicious that he kept saying "oishi" (Japanese for "delicious"). It truly felt like a home-cooked meal, starting with a cream of potato soup, followed by a bountiful salad with hardboiled eggs, olives, and more. The main course featured chicken parmesan, spaghetti, perfectly prepared vegetables, and a berry pie à la mode for dessert. My dad's room is bright and cheerful, overlooking a gorgeous courtyard. It was recently remodeled with new carpet and granite countertops, making it feel fresh and inviting. To help ease his transition, Merife arranged 24/7 caregiving services from Harmony for the first three days--an unexpected but deeply appreciated gesture. Each caregiver was kind, attentive, and communicative with me, which made all the difference. Just 3 days after moving in, my dad had a small accident during the night, falling on the bathroom floor. Thankfully, he wasn't harmed, and the staff immediately provided me with pictures to reassure me that he was okay. Their attentiveness and quick response gave me so much peace of mind. Perhaps the biggest change has been in my dad's daily routine. Before moving in, he spent his days watching TV from morning until night. Now, he participates in group morning exercises, and when I asked what he liked the most about Villa Fontana, he replied, Bingo! He also loves that he can enjoy ice cream every day--a small but meaningful joy. The entire staff at Villa Fontana has been incredibly friendly and kind. In addition to Merife and Michelle, I want to give a special shoutout to Jefferson, who always greets me at the front desk with a smile, as well as Allyssa, Maryann (the activity director), Maryann (the med tech), Manny, Marycris, and Roselily. I know I'm still learning everyone's names, so my apologies if I've left anyone out! Villa Fontana has truly exceeded my expectations, and I'm so grateful my dad is in such a caring and supportive environment. If you're looking for an assisted living facility where your loved one will feel at home, I highly recommend Villa Fontana.

I would like to thank Miss Merife & staff for taking such good care of Miss Sylvia…read more Miss Sylvia was taken care of by a caring & compassionate staff!! I would recommend VILLA FONTANA as a wonderful facility to any one looking fur a great place to stay.

We were seeking 24 hour home care for our elderly Mom. We were given a referral for this agency…read morethrough hospice. When we were ready, they sent us an awesome, experienced, loving, tender, hardworking, flexible, understanding caregiver. She not only provided the best care for our Mom; she was able to work with hospice and the variety of personalities in our family. Having this caregiver there, allowed us to spend quality family time with our Mom, in her own home. Our Mom's life ended peacefully in the comfort of the home she loved. Having found this agency and caregiver, made all the difference.

My husband has Alzheimer's Disease and I needed someone to get him to exersize and go for a walk…read more The person came on time and looked at what he should be doing and we talked. I had to leave for 30 min. When I got back, they were in recliners watching T.V. He said the chairs were so nice you could fall asleep here. I said that I needed to sleep for the last two hours that he would be here, and went upstairs. My husband came upstairs [which he should not have done. and the man was gone. He left a half hour early, saying he had an appt. I called them and talked to a person who at first said she was sorry and that I won't be billed. A week later I got the bill for the full 4 hrs. My husband didn't need a T.V. buddy!

My 93 year old loved one transitioned from Atria assisted living into AAS on Maria Wy, San José. We…read moremoved her in mid September 2020. So her time there was short.The house is in an excellent location for stores, freeways and expressways. At the same time it's tucked into a nice residential area. Given our loved one's fragile condition and increased episodes with various maladies her hospice nurse recommended a smaller residential setting. Hence we moved her into AAS which is a board & care home. There are 2 caregivers around the clock and a 3rd one who comes in at least 3 times a week. This was my first experience with this kind of facility. It was cozy and home like. I was very impressed with the caregivers They were attentive, caring and at the same time highly organized. The place was clean.. The executive director Kendall Hall was always available to talk and was on the ball with big and little things alike. He always kept abreast with Covid19 rules and regulations which included the ongoing changes. He provided us with detailed current information at each and every turn and did so in writing. He maintained regular and professional communication with the hospice nurses and my loved ones primary physician who was not a direct member of the hospice team.. This required yet another component of communication on his part. He arranged for the residents and caregivers to be provided the vaccine in a timely and convenient fashion. Everyone had completed the process by Feb. 11th. My loved one experienced heart failure on a Saturday and passed away 3 days later. Once again Kendall Hall was there before she died and afterwards when he learned she had passed. In fact he stayed with me and my deceased loved one until the cremation staff person came to pick her up. He comforted me with kind words of encouragement. He even helped me carry things to my car. Kendall always did his best to please and keep us at ease. That combined with the caregivers gave me confidence that my loved one was in a safe place, and in the best place for her final stage of life. My loved ones favorite meal at All About Seniors was breakfast . She boasted it was always excellent.

I cannot say enough good things about my experience with All About Seniors. They truly were a…read moregodsend for our family. My mothers health has been slowly deteriorating and her in home helper was no longer enough. She needed 24 hour care but did not want to be in 'hospital' setting. All About Seniors unique model of providing 24 hours care in a home, in a residential neighborhood, was exactly what we wanted but didn't even know existed. I received their information from a friend of a friend who had used their facilities for her mother. They came highly recommended and did not disappoint. My mother was there for about 20 months, August of 2022 through March of 2024, and she received excellent care the entire time. There was consistency with the on site staff and they were very nurturing and made us feel comfortable about our mothers care. Thank you, Kendall and the entire staff at All About Seniors.

We located Ivy Park at San Tomas after urgently needing to find a place for a close family member…read morewho was moving from a skilled nursing facility to assisted living. We were in a rush to complete the move, and Kayla from Ivy bent over backwards to make it happen in less than 48 hours and over a weekend. She even came in on her day off to help us get everything taken care of. The place has been really nicely remodeled. Everything is clean and well maintained. The grounds are also very nice. Key for us was the fall detection equipment that they have. It gave us comfort that any fall would be detected promptly. This was important as we knew that our family member was a fall risk. It was also great that they have an onsite nurse who could handle complicated meds that were changing every few days as well as glucose testing that needed to be performed multiple times a day. The chef they have is amazing. The activities coordinator is really caring and personable, and everyone who works there is pleasant. They were very accommodating to all of our needs, which was great. I could not have asked for a better experience!

My mother has been there for about a year and a half for memory and assisted care. Wonderful and…read morecaring staff. Great food and proper professional care.