Will and his team are experts in their field. When my dad started to need caregiving help, Will…read moredid a careful assessment of his situation to understand his needs. Kristy then came on board to provide care, and her hard work changed my dad's life for the better at a critical time in his recovery. We will always be grateful. It's my honor to recommend Griswold for their caregiving services.

Will did a great job. When there were issues with a care giver he went up and above to resolve the…read moreproblem. He is responsive, honest and caring. I am hoping his business continues to grow.

Can't say enough good things about this RAH agency, it's office staff and the caregivers that came…read moreto help our family member. The RAH team put us at ease right away. They listened and asked thoughtful questions and matched us with caregivers who are just wonderful. They truly care and it shows every day. Highly recommend!

We are grateful for the support during the holidays, when we had to be out of town and needed to…read moremake sure someone was with him 24 hours a day. The team stepped in quickly and provided all the care and support our father needed. Thank you for being so flexible and responsive.

I'm updating my original 1-star review based on what eventually happened…read more My phone experience with Apria was very poor. I was repeatedly told over the phone that I would need to go to the South San Francisco location, and the guidance I received in multiple phone calls was inconsistent and unhelpful. However, my in-person experience at the Santa Clara office (which is much closer to my home) was a completely different story. Someone (Kader, If I remember the name correctly) at the Santa Clara office took the time to actually help. While they were not able to directly provide the compliance report I was asking for, they: - Provided me with the SD card -Clearly explained what needed to be done - Sent instructions that allowed me to download one full year of CPAP compliance data I was able to take that data to my doctor, which helped move my care forward. The contrast between phone support and in-person support was stark. Phone support was frustrating and misleading, but the Santa Clara office staff were helpful, patient, and practical. Because of that in-person help, I'm revising this to 4 stars. Apria would benefit greatly from aligning phone support quality with the level of service provided by their local offices.

Negative 5 stars. These people are the fricken worst to deal with! My newborn needed a bili blanket…read moreand one was provided by Kaiser shortly after discharge. She only needed it for a few nights, so after she was done with the therapy I called Apria for them to pick it up. Then the headaches started. I got one individual on the line that verified our information and they told me they would send a driver to pick it up that day.. and of course that was a lie. Two days went by and I called back again. I got another individual on the line and I asked what the status of the pick up was.. and of course she had no idea what I was talking about and she couldn't find any information in their system. I asked for a call back when she was able to find my information and get this blanket scheduled to be picked up. No call. I have called back 10 times after that and got the run around - 'oh I can't find your information, let me call you back after further digging' was the most common response and every once in a while 'I have found your information and got a pick up scheduled' - and surprise surprise that second prompt was a complete lie. I have even asked to speak to a manager about this after I got a 'oh I can't find your information' response. And of course they couldn't find my info either and they asked me to put on hold so they can do some further investigation. I asked for a call back instead.. nothing. Not even an end of day call saying, 'hey still looking into this for you'. At this point over 3 weeks have gone by and no success. Then I called back again and got this young man that immediately found my information and saw that I called in so many times regarding this that he put in a 'ticket' for a rushed pick up; he was quite confident it would be picked up that day. That was this last Wednesday and of course, nothing. I called back yesterday, Thursday and they said it would be picked up that day and it was assigned a driver but they didn't have a time and that it can be picked up as late as 11PM! And I'm sure if you're still reading this review you probably knew what happened - no pick up! I called back the next day and the operator was wondering why it wasn't picked up the day before, so she put in another rushed ticket to get it picked up. About an hour after that call it was FINALLY picked up. It doesn't surprise me that there are so many negative, 1 star reviews, with this company - I am surprised such a stellar healthcare company, like Kaiser, would choose these incompetent idiots. Apria,if you're reading this: it really isn't that hard: when someone calls in write NOTES in your CRM, follow up with your clients if you don't know the answer, and UNDER promise and OVER deliver. I've seen that this bili blanket is around $3k or more - you aren't dealing with tinker toys - you're dealing with life saving, medical equipment! Get your crap together!!!

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

We had the best experience with this care agency. Natalie (owner) and her staff, including…read morecaregivers, are professional & very accommodating. They are always available, even after hours, and have always provided the help that we needed for my 101 yr old mother, who is still living at her home. The bi-monthly billing is seamless too, from viewing the invoice to various options to pay online for convenience. All in all, we are grateful to have found such a wonderful agency to work with!

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

I used Friendly Care to help take care of my mother. Their caregivers are very helpful and…read morefriendly. They helped her dress, bathe, exercise, and make her meals. My mother really bonded with one in particular, and so she became my mother's primary caregiver. The management was good at working with me to resolve any issues that came up. If I have any suggestions for Friendly Care, it would be to work on their invoicing. I reviewed their invoices and found items that needed further explanation. They worked with me to take care of the issue immediately.

Friendly Care provided 24 hour care for my dad in the last month of his life. Aldwin was my dad's…read moreprimary caregiver and he bathed, cleaned, fed, talked to and gave comfort to my dad in his final days. Friendly Care staff made sure that there was always coverage and gave me notice on any changes. They were professional and yet were gave my dad the comfort he needed in his last days. Friendly Care worked with the family and hospice very smoothly. I am forever grateful for the service and care they gave my father which allowed him to pass with dignity.

I scheduled RNscrub Foot Care for my parents, and it was one of the best decisions I've made for…read moretheir care! From the moment the visit started, everything felt professional, patient, and respectful. Leonard made my parents felt comfortable, listened to, and genuinely cared for. The foot care was thorough and medical-grade, addressing long-standing issues like thick toenails and painful calluses that they had been struggling with. I could immediately see the relief--not just physically, but emotionally. It gave me peace of mind knowing they were in safe, skilled hands. If you're looking for reliable in-home medical foot care for aging parents-- I would highly recommend RNscrub Foot Care!

Amazing tender-hearted service! Dad was very reluctant and embarrassed to have anyone take care of…read morehis feet. Zan came in like the sunshine instantly melting away all concerns. Dad's feet haven't looked this healthy in decades! Thank you RNscrub, my father is eagerly anticipating his next appointment!

Donna and her staff take excellent, individualized care of my father, really tailoring to his…read morepersonality (stubborn) and needs. They go above and beyond, caring through illness when other caregivers refuse to help. My father also receives care through another agency (subsidized) - their turnover is high and they refuse care when he is sick (when he needs it most). I'd definitely recommend Essential Care as worth every penny.

Donna and her staff at Essential Care take excellent care of my mom. She loves living at the…read moreWestmont independent living, but as her dementia and respiratory issues have become more of a challenge she needs more help. The caretakers at Essential Care make sure she takes her pills and uses her inhalers, check her O2 levels, and make sure she is safe throughout the day. During Covid they have been incredibly careful with safety precautions. I don't know what we would do without them!

I have spoken with many home care agencies, and by far, Gulraj and his team stand out as…read moreprofessional, knowledgeable, resourceful, and highly competent. Their authenticity and kindness truly made an impression on us, and we felt heard, supported, and valued throughout every interaction. Finding care for a family member does not have to feel overwhelming when you are working with the right team. Gulraj and his team have a genuine passion and commitment to senior care, which is evident in the way they work together to support families and how they communicated with us. Their quality of care truly sets them apart from other home care agencies in the area. Gulraj and his team are truly exceptional, and I highly recommend their services.

I am highly impressed with this organizations commitment to quality care. Their team are…read moreresponsive, reliable, and willing to go above and beyond for their clients. As someone who has experienced the "just ok" caregiving companies personally, I can see the small things being done that make the biggest difference. Answering the phone, following up, asking for client feedback, scheduling promptly, consistently providing the same caregiver as much as possible, and handling issues swiftly with professionalism are all things that they consistently deliver that other providers fall short. The fact that they are also available 7 days a week to answer calls and urgent concerns is also very comforting. I highly recommend this organization for their outstanding work providing caregiving services.

We employed Caring with Care for my mother's regular in-home caregiving needs for almost a year (9…read moremonths) until she was moved into a care facility. They were punctual and flexible in terms of number of hours needed, but the best was the obvious, loving care with which they treated Mother. Isabel even found for us a live-in caregiver which we evaluated. Isabel gave us daily reports which we found invaluable in tracking the needs and the progress in meeting those needs- and she also gave really good suggestions to the various issues that would arise (which we gladly followed).

This business is outstanding. During the course of my mother's need for care in her home over the…read morelast 20 years of her life we utilized the services of three different agencies for her care. This agency was by far the best in quality of care, consistency, commitment, and flexibility in meeting mom's changing needs. They also happen to be the least expensive! Initially, mom needed caregivers just in the morning, Later it was morning and evening. When mom was striving for independence, they supported her by going on her walks with her, taking her to appointment, and fixing some meals. When mom was confused or ill, they notified us quickly and were patient and soothing to our mother. When mom required hospice services and needed round the clock care, the office got us help the same day! Her primary caregiver was with her for years and she supported the orientation of staff new to mom. Mom was safe, happy, loved, and respected until her last breath. The caregivers were flexible in supporting mom's children. With many children are many personalities and with each of us they remained professional and comforting. I cannot say enough good about this agency!