I am writing to commend the Front Desk staff for their exemplary service. They are professional,…read morecourteous, and cordial. A special shoutout to Shannah for always identifying herself when she answers an incoming call! The whole crew at the front desk is great; they help me with my packages and they have creative solutions to awkward situations. As for Merrill Gardens at Campbell, the people are kind and respectful. I appreciate their service. A wonderful place to live.

I always receive immediate help when I call the care givers…read morewhenever I need help. Many times I can't sleep with sweats and light headedness. Alway here in my apartment within a few minutes, asking if I want to go to the hospital. Most of the time I decline. This is a problem for the entire year. All doctors tell me that everything is normal.

I was a visiting Nurse to this care home. I provided wound care on a patient who came to this home…read morewith a horrendous wound. The staff and owner were genuinely caring and active in healing this area and preventing more wounds. A very clean and welcoming home as well. Small touches make the best impression, and this patient , although advanced in dementia and perhaps not aware, was pampered a lot. She loved Purple when she was well, and the ladies there had all kinds of purple items (blankets, pillows, etc) always neat and clean, and placed lovingly. I visit a lot of Homes for Seniors, this one is great!

We found Bed of Roses when my grandma needed hospice care in July. All of the staff are extremely…read morenice, comforting, and are confident in what they do, caring for patients with varying levels of needs. Among the biggest perks is they cook food in the kitchen. My grandma's appetite mainly revolved around homemade soups, eggs and oatmeal, smoothies, watermelon, and vegetables with meat (which had to be blended up because she refused to eat otherwise). They encourage patients to get some outside time in the backyard or a short walk in the neighborhood, but also had patience and understanding when it took about a week before my grandmother ventured outside. Accommodations and personal preferences are taken into account. For example, the 3 weeks my grandma was there she almost constantly alternated between being too hot and too cold. So the fan was adjusted accordingly, throughout the day. Bedside manner is above and beyond. Rose and her daughter Christina were the two main caretakers for my grandma whenever we visited. Their cheerfulness and general positivity is just the type of energy a person would want when not feeling their best. Even in the middle of the night when my grandmother would often wake up several times a night, Rose would get up to comfort her by sitting next to her bed for periods of time and saying calming words to her. My grandmother was a bit of a high-maintenance patient, but that didn't deter any of the staff's efforts to make her time there as comfortable as possible. Cleanliness is excellent as well, with diaper changes and showers being a top priority. The staff understands the effects of medications well, and talked it out with us a few times regarding which route or routes we wanted to take. My grandmother's room was soothing and homey with a good exposure of sunlight (and blinds) and had a nice TV. Sometimes we watched baseball with her or nature shows. Their communication with us was clear, and we always felt rest assured that the most was done for all patients there.

I'm really liking my wife's caregiver Myra at Campbell Village most of the workers are very…read morefriendly and helpful

Campbell Village took care of both my mother and father when they needed 24/7 care the most. My…read moremother was there for almost 6 years in Memory Care and my father had his own room near the Memory Care section for almost 3 years. My mother had gone on hospice at least 3 times while there, and each time the Memory Care and staff were so communicative and responsive so that my brothers and I could always know how she was doing. There were many times where Campbell Village helped us to get our mom and dad to the hospital for urgent situations, helping us to coordinate our dad's dialysis appointments, and also helping us to reserve the special dining room for our birthday dinners, special lunches, and holiday dinners. Campbell Village staff and the Memory Care staff significantly helped improve the quality of life for both my parents and my adult siblings so that we were sure our parents were safe and taken care of for their needs. And when the inevitable day arrived for my dad in 2024 and then 1 year later for my mom in 2025, Campbell Village called us immediately so that we can be there in those last moments. I will always be so grateful for their care, attentiveness, support, and empathy for both my mom and dad. The staff here really do care and I really felt that. Thank you Campbell Village for showing kindness to my mother and father in their last years.

The staff was very caring and kind to my dad . They kept me updated about his condition and were…read morevery kind to the family members.

My mother was under the care of the Princess Lodge staff in the last few years of her life . This…read moreis a very tough time for every family member and the staff at the Princess Lodge made this time as comfortable as possible. My mother entered into palliative and then transitioned to hospice care, while at the Lodge, the staff was very attentive to her needs and care until her passing. They worked closely with the hospice staff and were in contact with us constantly during this time. This is a trying time for everyone and the entire staff was very understanding and made every effort possible to help both myself and my entire extended family through this final transition. We all are very grateful for care the Princess Lodge provided.

My father has now lived at The Watermark for one year. During that time, the experience has been…read moreinconsistent--at times acceptable, and at other times deeply concerning. The cost of care is extremely high, and additional fees are added for things that should be basic. If a resident exceeds a certain number of medications, there is an extra charge simply to administer them--despite these being small, routine pills. If staff are asked to ensure a resident showers, that also results in additional charges. Housekeeping is supposed to be included, yet there have been multiple occasions when my father's bedding was not washed, leaving him sleeping in what I would consider unsanitary conditions. In addition, there are many times when I visit and the fronts of the cabinets are covered in greasy fingerprints, as if they have not been cleaned or wiped down in months. After his first year, his rent increased by over $300 per month. The increase is for no other reason than to get more money. Just because you can raise the rent doesn't mean that you should. He hasn't been given more care, he hasn't utilized any of the facilities on the grounds. In fact he sits in his room and just watches television all day. The food hasn't gotten better or worse, he hasn't gotten more care or less. So again a rental increase is not necessary. Compounding this issue, prior leadership sent me the rent increase letter that failed to include the discount he receives, making it appear as though the increase was nearly $1,500. This caused unnecessary alarm and confusion and further eroded trust. There have also been numerous occasions when I have specifically asked staff to please not allow my father to simply sit alone in his room in front of the television all day. Despite these requests, I have not seen any meaningful effort to engage him in the community or encourage participation in activities. This lack of social engagement is particularly concerning and directly impacts his quality of life specifically since he has dementia and Alzheimer's, social interaction is extremely important to help the disease progress less aggressively. Many of these issues stemmed from prior leadership, which I understand is no longer in place. I believe I can personally attest to at least one reason for the high staff turnover. On one occasion, I called and asked to speak with a specific leader. I was placed on hold, and when the receptionist returned, she said she was transferring me. When this leader picked up the phone, she answered with a curt and rude "what," as though she believed she was speaking to the receptionist rather than a family member. Speaking to staff--or anyone--in that manner is completely unacceptable. When I clarified who I was and why I was calling, her tone barely improved. The interaction was unprofessional and left a lasting impression. While the care staff themselves appear to want to do a good job, there have been serious lapses. One example was when my father complained of what was dismissed as a sunburn, when in reality he had a severe case of hives. He later ended up in the emergency room while traveling. When we returned from that trip, we found his bathroom had flooded. Rather than immediately sending someone to clean and sanitize his apartment, staff was told to offer to him in a model room for the night. This was an unacceptable solution. He had just returned from vacation here he was ill the entire time and wanted to rest in his own apartment--not be displaced. We were also informed that there was no maintenance staff on site at night, which is deeply concerning in a facility of this nature. It took an excessive amount of time for someone to come up and mop the floor, and even then, the area was not sanitized--only mopped--despite the fact that it involved toilet water. I have read many reviews stating that appearances can be deceiving, and unfortunately, that can be true. It is a beautiful new building. There has been significant staff turnover, which I believe was directly related to certain members of leadership who are no longer there. Overall, I am cautiously hopeful that with the leadership changes that have been made, things will improve. However, given the level of cost and the expectations that come with it, meaningful and consistent improvement is not optional--it is required.

This business violates every noise ordinance law. Their garbage , recycle , and food delivery…read moreservices ALL break noise ordinance rules for San Jose. Management doesn't seem to care to follow noise ordinance laws. The surrounding neighbors were completely opposed to the construction of this building, first they violated privacy during construction and now they are violating people's sleep. When it's not the garbage collection slamming bins, it's the ambulance or fire department showing up, it is evident elders are constantly getting hurt at this care facility.

My 100 year old father lived for eighteen months at the Pompey location. He was very happy with the…read morehome like environment and the loving care he received from his caregivers. Each day he had a sponge bath or shower and clean clothes, so there were NO unpleasant smells there. He enjoyed their breakfast each day and nice home cooked meals. All the people were very kind and always responsive. We could not have been more pleased with this home.

My aunt had come to live here almost two years ago, after experiencing some life changing…read moreillnesses. It was for us to see her in this condition, my cousin truly found a great place for my beloved aunt's final care. This place was very much like a home. Very clean and orderly. The staff was always welcoming and friendly, like family. I cannot express how much I appreciate their loving care. It's really nice to know that there are still heartfelt people in the world. Thank you all.

Mary Meehan referred my friend and I to an assisted living community that was not licensed for…read more"Independent living " - but focused on (assisted-living/memory care )knowing she was relocating us from an " Independent living community" . Upon moving in we soon realized we had made a huge mistake. It was like 24/7 shut down. Harassment/bullying/intimidation ( the highest level) by the so called caregivers- A nightmare 24/7 entry to your Apt. Night/day. Repeated complaint to Management, Retaliation went into full force with the response from the Executer " it is in your contract!" I would like to mention Mary made big money representing us- as these Senior advisors make big money on us old folks -She never was available or returned phone calls during the process-but again grabbed her big kick back fee. AND never even a thank you for the her big kick-back -$$$$$ when she did very little in the process- My suggestion to potential seniors seeking assisted living communities - before moving in check out their faculty number and cross reference with the CCDS state social services on line- you will see all their violations/complaints. Summary- Placement/Senior Advisors get paid from the Community they suggest to you BIG $$$$$ . AND never offer to disclose to you the violations/ Citations they have on state record. Placement advisors are aware who will pay them the most kick back $$$$. All assisted livings communities have facility numbers ;- Do your own research before moving in. Please listen to complaints your family member/ friends share with you in living these communities - They are real and families need to be aggressive in filing complaints with the state.

My husband and I were no doubt guided by God to Mary Meehan who helped us secure placement for my…read moremother with dementia after she had suffered a serious fall at a board and care home and 10 hours after being placed at another care home, a second fall. She was hospitalized for 9 days for a total of 17 days in bed. We were unsure if she'd be able to walk again and had been turned down by 3 other care homes. Exasperated, tired, frustrated and losing hope, I made a call to Apria where a very caring woman named Felicia could feel everything I was going through by my voice. She said she knew someone who may be able to help and she passed my number to Mary. Mary left THE most caring, concerned and sincere voice message I think I've ever received. When we finally talked, she put me and my husband at ease SO quick. She really understood what we were going through and pulled us out of the quagmire we were in. She suggested a wonderful place that my mom is doing VERY well at. Mary is THE REAL DEAL and she helps til the end including keeping in contact well after the loved one is placed. She went above and beyond and we are SO happy we were led to her! She deserves the highest commendations. The world needs more people like her.

I would highly recommend Westgate. My confidence has grown strong over the last 1.5 month. As I…read morevisit on a regular basis, I see the care for my Dad physically and how they relate with him. This is includes working with hospice, fine tuning his meds and keeping him clean. They have been very strong in communicating with me over the phone and each time I visit which gives me a lot of peace. Picking a care facility is very difficult and I personally would choose Westgate again. I highly recommend them!

The long term staff from Cynthia at the front desk, to Chona, Aidah,Jessica, Nikki, Angie and Clara…read moreare all wonderful. In addition the staff that cares for our mom on a daily basis show so much compassion and kindness my sister and I are grateful beyond words. Any time we ask a question or make a request on our mom's behalf it is answered in a positive and prompt manner. We are thankful for the great care she has received at WV and would highly recommend the facility. The Berti Sisters!

Finding the right assisted living facility can be overwhelming, but Villa Fontana has been a true…read moreblessing for my 95-year-old dad and me. It was incredibly difficult to tell my dad that I could no longer manage his growing caregiving needs, but Merife and Michelle made the transition easier by assisting me when I shared the news at his home, where he had lived for 60 years. Our first lunch at Villa Fontana was nothing short of serendipitous--my dad was reunited with a former co-worker he hadn't seen in decades! The meal was so delicious that he kept saying "oishi" (Japanese for "delicious"). It truly felt like a home-cooked meal, starting with a cream of potato soup, followed by a bountiful salad with hardboiled eggs, olives, and more. The main course featured chicken parmesan, spaghetti, perfectly prepared vegetables, and a berry pie à la mode for dessert. My dad's room is bright and cheerful, overlooking a gorgeous courtyard. It was recently remodeled with new carpet and granite countertops, making it feel fresh and inviting. To help ease his transition, Merife arranged 24/7 caregiving services from Harmony for the first three days--an unexpected but deeply appreciated gesture. Each caregiver was kind, attentive, and communicative with me, which made all the difference. Just 3 days after moving in, my dad had a small accident during the night, falling on the bathroom floor. Thankfully, he wasn't harmed, and the staff immediately provided me with pictures to reassure me that he was okay. Their attentiveness and quick response gave me so much peace of mind. Perhaps the biggest change has been in my dad's daily routine. Before moving in, he spent his days watching TV from morning until night. Now, he participates in group morning exercises, and when I asked what he liked the most about Villa Fontana, he replied, Bingo! He also loves that he can enjoy ice cream every day--a small but meaningful joy. The entire staff at Villa Fontana has been incredibly friendly and kind. In addition to Merife and Michelle, I want to give a special shoutout to Jefferson, who always greets me at the front desk with a smile, as well as Allyssa, Maryann (the activity director), Maryann (the med tech), Manny, Marycris, and Roselily. I know I'm still learning everyone's names, so my apologies if I've left anyone out! Villa Fontana has truly exceeded my expectations, and I'm so grateful my dad is in such a caring and supportive environment. If you're looking for an assisted living facility where your loved one will feel at home, I highly recommend Villa Fontana.

I would like to thank Miss Merife & staff for taking such good care of Miss Sylvia…read more Miss Sylvia was taken care of by a caring & compassionate staff!! I would recommend VILLA FONTANA as a wonderful facility to any one looking fur a great place to stay.

After taking care of my wife for 6 years it came to the point where I could no longer provide her…read morewhat she needed at home. I researched many care facilities and toured 8 or 10 of them. When I found Palm Villas I felt that this was where she would receive the best care. I was correct. I live close by and between myself and her friends someone visited most every day. Palm Villas was always clean and smelled nice. Every staff member was knowledgeable and had a helpful and positive attitude. My wife was not happy about moving into a care facility, but the staff there turned her around. She frequently referred to them as "my friends". My wife declined fairly rapidly and needed ever increasing care and the folks at Palm Villas took it all in stride. They provided a level of care and supervision that I never could have given her at home.

My mom, Coleen just recently left Palm Villas after residing there for 5 years. My family and I…read morecould not be more thankful for her care there. This was the third place she had resided and by far the best. The entire staff treated my mom and us great. It was a sad decision we had to make to move her. She only left because my sister moved to a different community and we moved her to be nearer my sisters home. Thanks to the entire staff !! Bill G.