My mother has been in their medical center twice now, and each time has received safe and attentive…read morecare, great meals and wonderful interactions with very pleasant staff. They take their jobs seriously, and are very positive and caring. We have never worried about her care while she has been at The Terraces,

Not like any other facility like this. It is clean and doesn't smell like other places do and I…read morehave visited many over the years as a volunteer, never imagining I would end up needing one. I came to stay here after I had a total knee replacement surgery. I was in a lot of pain. The staff was very kind despite the fact that there were oftentimes overworked because the ratio of staff to patients probably not quite to par. I got PT and OT almost every day, which was great. I was very grateful that they catered to my dietary needs. They even checked up on me after I'd gone home. My only issues I had, had to do with the medication I was on. When I first got there by transport I was due for my pain medication and they didn't have any of my prescribed medication. They told me they would be able to get me some within a half hour of my arrival. That didn't happen. I had to wait hours and I was in agony. Also, one time they ran out of it so they gave me another pain medicine which was stronger. I had to take this three times because the prescribed medicine still never came in. Also, it's great that they offer to wash your clothes (as long as they're labeled). The problem is, you don't always get them back. Their system could use some improvement. I asked about my clothing several times, but they didn't do anything about it, likely because the people I asked were way too busy. On the day I was leaving, my son and I had to go to the laundry room and look for them ourselves. They were spread out all over the place in the lost and found container. I'm not sure if I got everything. If I hadn't been in such pain when they gave me the inventory list when I first arrived I probably could have made a list of what I had come in with. It was in with the packet they gave me and was not explained to me then or later that I recall. Important...write a list of everything you bring. There's no way that one of the aids would have been able to find all my stuff that my son and I found scattered on that last day. Yes, they have room for improvement. No one's perfect. Overall, my experience was great so I'm still giving them five stars.

Lincoln Glen Manor has an amazing staff that cares so much. My wife's grandparents lived here and…read moreit was a great experience for them.

Communication is poor, at best. Management tends to be…read morereactive rather than proactive. The full-time care staff is excellent, however, they often utilize agencies to fill their schedules. Several agency staff are substandard.

Toured Atria Willow Glen as a potential independent living community for my mother. They also have…read moreassisted living and memory care, should she need it. Atria is a gorgeous place with huge trees, gardens, koi pond, and creek. The person who gave us the tour was the memory care director. She was very warm and knowledgeable and genuinely interested in getting to know my mom and her current living/health situation. The dining room is clean and spacious and there was a friendly warmth from the staff and residents. I was pleased to find out in addition to three meals a day, they serve coffee and breakfast all day until 5pm. When a resident is sick or just doesn't feel like going to the dining room, they can have food delivered to their apartment. There is also the option of cooking in the small kitchen in their apartment. Atria has lots of activities and events for residents. They go to interesting places like San Francisco, Monterey, etc. There are groups to join, too, like a knitting or writing group. Garden plots are available in the community garden and there is a heated outdoor swimming pool. My mom loved the apartment she was shown. Since this was the first community she looked at, we are going to tour a few more before making a decision. It's hard to imagine a nicer place.

Just a concerned citizen - I love that the seniors get…read moreoutings to shop and experience some independence. However, I find it very unsafe to not have personnel on site monitoring their movements in the shopping plaza. I just encountered a resident who forgot where she needed to meet for pickup. I give credit to how quickly they arrived, but even the man who answered the phone seemed rude and lacked compassion. I worry because the Almaden plaza usually draws homeless as well as thieves. God forbid they lose their memory at the wrong time. I hope this is an issue with rapid resolve for the sake of others' elderly loved ones.

The memory care at this location is top notch. My mom was really having a hard time, unable to walk…read moredue to a brain injury at another facility. With the care at this Belmont Village, my mom came back to life. She went from zombie-like to energetic and talkative. She loves the caregivers, and it feels like they love her too. Do not hesitate to bring a loved one here for A+ care and safety. The rooms are really big, and there are beautiful areas to sit and get some sun and fresh air. The activity leaders are so kind and really try to keep the residents busy with chair yoga, music, karaoke, word games, BINGO... The staff is phenomenal, and there are folks like Walter, Juan, Wilma, Christine, and more that give joy and care to each resident. I love that they assign PALs (care givers) to groups of residents, and most will pitch in and help whether or not they are assigned to a particular resident. Poojan (MC Director) and Radhika (Sr. ED) can often be found with residents. You can feel so much love here. Don't think twice about checking this facility out for your aging relatives. You will fall in love and get your own peace of mind, knowing they are safe, loved, and engaged. Just look at how they brought my mom back to life!

I could given them 5 stars because of the modern design of the facility it's beautiful. The reason…read morewhy is 3 stars because of the poor quality care specially in memory care department. 1. When pulled the cord takes time to get somebody for help, I understand they were busy, but there are 3 PALS sitting in activity area and they were in there phones.I understand they are watching those fall risk residents but should be only one PALS is assigned. 2. I have witnessed, while they are serving food at the dining room there a few PALs eating in the counter. 3. They are always short staffing.

I am writing to commend the Front Desk staff for their exemplary service. They are professional,…read morecourteous, and cordial. A special shoutout to Shannah for always identifying herself when she answers an incoming call! The whole crew at the front desk is great; they help me with my packages and they have creative solutions to awkward situations. As for Merrill Gardens at Campbell, the people are kind and respectful. I appreciate their service. A wonderful place to live.

I always receive immediate help when I call the care givers…read morewhenever I need help. Many times I can't sleep with sweats and light headedness. Alway here in my apartment within a few minutes, asking if I want to go to the hospital. Most of the time I decline. This is a problem for the entire year. All doctors tell me that everything is normal.

My parents moved here summer of 2024 & it's been nothing but wonderful from the start…read more From the staff, dining & all the fun outings, my parents are having a blast :-) I'm so happy this place provides all of their needs...they are certainly in good hands.

My mom has been staying with Chateau Cupertino for a number of years. Her experience has been…read morewonderful so far. I wish she would taken advantages of the various activities organized by Chateau Cupertino more. On the occassions she participated, the experiences have been wonderful. The manager, Maria, is an angel. She personally takes notes of which residents need special attention. I trust her and the team to take good care of mom during her stay.

My wife and I moved to The Watermark Senior Living at Almaden in September of 2024. My wife suffers…read morefrom advanced Multiple Sclerosis and needs assistance with most daily activities. We have found the Watermark to be a superior facility for senior citizens whether or not they need assistance. This is truly a luxury facility with every amenity one might want. But the food services are the best part. Not just because the food is delicious and varied, but mostly due to the extremely helpful and friendly help staff. I would like to name a few of the most outstanding of the people who work here, although concerned that I might fail to name someone deserving of honorable mention. When one first comes in contact with The Watermark, the marketing team are the first people to help out. Our marketing person was Patty, who guided us through the decision-making process. Next, is Ally, the move in coordinator. She is an energetic diligent worker, who has answers to all your questions, and an extensive list of companies and agencies to assist in downsizing into a senior living facility. Ally is always available during one's stay here to help with any issues. The front desk is manned by a team of helpful "concierges," led by Gina and Matt. They help the residents with ordering food, retrieving packages, and answering questions. The team is friendly, and competent. As I mentioned, food services are a high note. The Bistro is particularly noteworthy. Aurora runs the Bistro keeping it stocked with beverages, sandwiches and snacks. She makes sandwiches to order and slushies. We have spent a lot of time at the Bistro grabbing ready-to-eat and specialty foods. The restaurant serves three excellent meals per day. The Servers are all very friendly, helpful and knowledgeable. I can't name them all, but particularly deserving of mention are Barbara and the Juan brothers (Juan Carlo and Juan Pablo). They are always moving at a fast pace and making sure your order gets to you quickly, while seeming to have a fun time doing it. The dining room is supervised by Dianna, who makes sure that all the tables are covered and getting their orders. Debbie is the overall restaurant supervisor. Her's is a huge job and very well done. I wish I could name all the other servers and the behind-the-scenes folks, who do the cooking and cleaning, but there is simply not enough time. The Maintenance chief, Wes, has another huge job. He is responsible for both building maintenance and housekeeping. He has two great teams under his supervision. The maintenance staff are very helpful with move in requirements, like picture hanging, as well as keeping the building in working order. The housekeepers are very industrious workers come once a week to clean the apartments thoroughly, and wash towels and sheets. Here, at the Watermark, there are many activities to help pass the time. There are card games, dominos, entertainers, exercise programs (not to mention a fantastic gym), and arts and crafts. Every Saturday evening, for example, Gena, the social director, hosts a blackjack game in the lounge. The lounge has a bartender who comes in for happy hour several days a week. The social director's team keeps things fun with activities throughout the day. Last, but certainly not least, are the nurses and caregivers. We are here because we need assistance, and the care team provides all the assistance we require with good humor and proper techniques.

(Watermark Almaden) I would like to comment on my journey living at this Assisted-Living for over a…read moreyear. An experience that was a nightmare- ongoing power failures for four months - yes - I have the flashlights, the blanket, battery operated mini lamps issued to the residents during this time / apologetic news letters weekly (waiting on parts) for generator. After a formal complaint was made, a Transformer finally arrived on premises. Twice pipes broke in the ceiling of my bathroom, flooding my bath and kitchen area. Rent was raised twice in one year. Covid rapidly spread throughout the building (was hospitalized for 4 days). Ventilation is very bad as they do not routinely change filters in Apts or Common area. When I ask to have it changed (as my Apt floor was showing evidence of black spots) - Maintenance states " only if you need it". I might add this is rental property (saving money). The food is the worst- Vendor is US foods. NO stable management. Lastly, I advise anyone interested in this Community to do your own extensive research on the internet (You will be surprised). The microwave oven never worked in my Apt. Kept tripping the breaker. Reported the problem one month after moving in - never resolved ! Finally approx 4 months upon leaving they said the microwave was too big; but never offered to replace it. I also would like to mention the elevators are often inoperable/they have four floors. I encourage everyone to be extremely cautious before putting your love one in these Communities as it is very costly/ stressful to re- locate .

The staff was very caring and kind to my dad . They kept me updated about his condition and were…read morevery kind to the family members.

My mother was under the care of the Princess Lodge staff in the last few years of her life . This…read moreis a very tough time for every family member and the staff at the Princess Lodge made this time as comfortable as possible. My mother entered into palliative and then transitioned to hospice care, while at the Lodge, the staff was very attentive to her needs and care until her passing. They worked closely with the hospice staff and were in contact with us constantly during this time. This is a trying time for everyone and the entire staff was very understanding and made every effort possible to help both myself and my entire extended family through this final transition. We all are very grateful for care the Princess Lodge provided.

Finding the right assisted living facility can be overwhelming, but Villa Fontana has been a true…read moreblessing for my 95-year-old dad and me. It was incredibly difficult to tell my dad that I could no longer manage his growing caregiving needs, but Merife and Michelle made the transition easier by assisting me when I shared the news at his home, where he had lived for 60 years. Our first lunch at Villa Fontana was nothing short of serendipitous--my dad was reunited with a former co-worker he hadn't seen in decades! The meal was so delicious that he kept saying "oishi" (Japanese for "delicious"). It truly felt like a home-cooked meal, starting with a cream of potato soup, followed by a bountiful salad with hardboiled eggs, olives, and more. The main course featured chicken parmesan, spaghetti, perfectly prepared vegetables, and a berry pie à la mode for dessert. My dad's room is bright and cheerful, overlooking a gorgeous courtyard. It was recently remodeled with new carpet and granite countertops, making it feel fresh and inviting. To help ease his transition, Merife arranged 24/7 caregiving services from Harmony for the first three days--an unexpected but deeply appreciated gesture. Each caregiver was kind, attentive, and communicative with me, which made all the difference. Just 3 days after moving in, my dad had a small accident during the night, falling on the bathroom floor. Thankfully, he wasn't harmed, and the staff immediately provided me with pictures to reassure me that he was okay. Their attentiveness and quick response gave me so much peace of mind. Perhaps the biggest change has been in my dad's daily routine. Before moving in, he spent his days watching TV from morning until night. Now, he participates in group morning exercises, and when I asked what he liked the most about Villa Fontana, he replied, Bingo! He also loves that he can enjoy ice cream every day--a small but meaningful joy. The entire staff at Villa Fontana has been incredibly friendly and kind. In addition to Merife and Michelle, I want to give a special shoutout to Jefferson, who always greets me at the front desk with a smile, as well as Allyssa, Maryann (the activity director), Maryann (the med tech), Manny, Marycris, and Roselily. I know I'm still learning everyone's names, so my apologies if I've left anyone out! Villa Fontana has truly exceeded my expectations, and I'm so grateful my dad is in such a caring and supportive environment. If you're looking for an assisted living facility where your loved one will feel at home, I highly recommend Villa Fontana.

I would like to thank Miss Merife & staff for taking such good care of Miss Sylvia…read more Miss Sylvia was taken care of by a caring & compassionate staff!! I would recommend VILLA FONTANA as a wonderful facility to any one looking fur a great place to stay.

Nancy is a wonderful lady. We love to see her smile and so much appreciate her hard work and…read morededication to helping others. Thank you so much for having Nancy there. She is a blessing.!

After several months of my brother's care in assisted living at Carlton, l am ready to give a…read morereview. I like the atmosphere at Carlton and there is a beautiful view of the Cottle Park from his room. The food there is good and there is are several choices offered. They give family members two free meals a month, which is a brilliant way to promote family & friends visiting. My brother seems to enjoy inviting me to join him in meals. I appreciate the staff, many of whom have been working there for several years. However, my brother doesn't request help. Often when l get there his tv isn't functioning and he is sitting in a snarl of his sheets. Pedro in maintenance is very nice and helpful when I visit if l ask. Mary, the evening supervisor was extremely prompt and efficient last when there was a hygiene issue. However I have had a request in for them to replace a doorstop for months, the one he has is broken and has punched a hole in the wall, which later allowed the knob to punch a hole as well. The door hinge is out of adjustment, causing the door to slam loudly. These things that take a little bit more work are just not getting done. Transportation to medical appointments is efficient and timely. I wish I could say the same for things he would like to attend like a luncheon out.