I'm writing this review to express my sincere appreciation for the care and support this…read moreoutstanding home care, senior care agency has provided me. In my experience, the level of service they deliver goes well beyond what I would normally expect. Their professionalism is evident at every level, from the leadership of owner Gulraj to manager Richard and the compassionate and capable caregivers they've matched with me. I recognize their work is hard and I am deeply grateful for the care I've received.

My dad was under hospice care at home for four and a half months, and Right at Home was a big part…read moreof making that experience as comfortable as possible for my parents. My father had a wonderfully kind and conscientious caregiver with him during the weekdays, who helped my father with daily activities of living and allowed my mom to feel okay about going out for errands or other commitments, knowing my dad was safe. In the last month of my father's life, we also had a night time caregiver present. Throughout those difficult months, we always felt that the Right at Home team prioritized my dad's wellbeing and provided caregivers who felt the same. Gulraj has checked in with my mother several times since my father's passing. He is a genuinely compassionate person.

Thorough and pleasant care. Attentive, personal, enjoyable. Brenda and Jumaine really know what…read morethey are doing.

Following corrective foot surgery I decided to try a home care agency that offered special…read morepost-operative care. I didn't anticipate needing anything long term, and this company offered a 72-hour package that seemed perfect for my situation. Services I needed included applying ice for 20 mins every hour I was awake, helping me get around while I got used to crutches even in the middle of the night, which meant spotting me to make sure I didn't fall, heating up and bringing me food, as I was supposed to lie in bed with my foot elevated for the first week post surgery, and taking care of many other things I needed. I did not need any actual nursing services--only home care. After the initial 72-hour period, I felt I wanted a little more assistance so I signed up for a couple of 9-hour shifts, and that was all I ultimately needed. They were very flexible in providing this assistance, as I was unsure how much time I would need in order to take care of myself safely, and they still managed to schedule great people for me. Everyone I interacted with at the agency was professional and accommodating. The caregivers (there were several for 24/7 coverage) were caring and delightful. The house and kitchen were kept clean and tidy. As such, I highly recommend working with this agency should you find yourself needing this type of care.

We contacted Home Instead for assistance with non-medical care, three half-days a week. After an…read moreextensive interview to determine our needs, they paired us with an extraordinary individual that is a pleasure to have in our home. I feel so much less stress, and more comfort in my own home now that we have help with meal preparation, medication reminders, assistance getting to medical appointments and the pharmacy. There is great peace of mind knowing that their caregivers are carefully vetted thru several government agencies, and licensed with the State of California.

From the owner: Home Instead of Palo Alto, CA will customize a care plan to meet all of your senior loved one's…read moreneeds. Our services are designed to provide attentive and dedicated home care so your elder loved one can continue to live at home. We'll match you with a caregiver who will care for all your loved one's needs.

We chose thekey as caregivers for our 95 year old father in my sister's home. We wanted 24:7 care…read more We were very disappointed. They offered 8 hour shifts for $42 per hour or 12 hour shifts for $46 per hour. We chose 3, 8 hour shifts. Because they sent new people and there was very little returning providers we had to continually explain Dad's needs and how to care for him. Although we explained how to get to the house, the manager did not include it in the instructions for the providers or they did not review it so we repeatedly had to explain it. Some of the issues we had included: A provider allowed Dad to walk without a walker. A provider left him alone to go into another part of the house to eat. When she went back he had managed to get himself out of bed and across the room. We found him in bed, without a pull-up and the bed was wet. One was over an hour late. We advised them that his hearing aids had to be removed when he slept and that his dog would eat them. They didn't remove them and the dog got one and destroyed it. We were told we needed to give them 48 hours notice. When we gave notice they told the caregiver next on the schedule he was cancelled. There was one outstanding caregiver. Hussein. She was companionate, caring and skilled. We were so happy when she came and she took excellent care of Dad. As we are in our 60's we had hoped Thekey would provide Dad care and help reduce our stress. They actually made caring for Dad more stressful. We would strongly recommend finding care elsewhere.

The Key did a great job for us. They were recommended by someone we trust who runs several memory…read morecare facilities in the South Bay. My dad needed 24-hour care on short notice, just two days. The Key came through with some very good help. I worked directly with Nick, who was fabulous! He listed and asked many good questions about my father and his needs. Nick's team was very hands-on, helping us feel confident that my dad was in good care. Nick was responsive by phone or text. His team came out to meet my dad and set up his team.   I liked that they are a larger agency. They have more resources to ensure coverage and standards to ensure the staff does a good job. And, with Nick's help, I felt like I got personal attention, the best of both worlds. Nick and his team at The Key gave me the confidence that my dad was in good hands. Yes, I would recommend than and will use them again in the future.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

Three days prior to leaving for a week long vacation, my Mom started having some health issues and…read moreended up in ER. It quickly became obvious that I was going to need full-time in-home care for her during my absence. That evening, I made a phone call to Visiting Angels of Livermore. They offered to provide a full no-commitment assessment, and I accepted. The next day, Mr. Keith Beck, Executive Director, came to my home and evaluated Mom's situation and needs. Mr. Beck was on-time, professional, organized and efficient. Following the assessment, we were introduced to a recommended caregiver who, assuming my approval, would be responsible for Mom. She was professional, very conversational with Mom and an experienced caregiver. By the end of the appointments, I was confident that Mom would have good, comforting care while I was gone. I was extremely impressed that Visiting Angels responded so quickly, and was also able to provide and dedicate quality staff in a timely manner. I continued the caregiving services on a part-time basis after I returned home as Mom was still not quite stable. Another caregiver was introduced and assigned. After a couple of weeks of continued part-time care, Mom became much better and I was comfortable with stopping the services. I highly recommend Visiting Angels of Livermore. All of my experiences (and my Mom's) were positive. It is a very well managed business with a reliable, kind, and supportive team: owner, office staff, and caregivers. Thanks to Visiting Angels I was able to enjoy my vacation. I will definitely use them again when and if the need arises. If you are considering in-home care for a loved one, Visiting Angels of Livermore is it. An excellent Yelp score....5 Stars all the way!

Visiting Angels (Glendale)was a company my father and I were ready to invest in.He has alzheimers…read more/dementia and dealing with lymphoma.He is a retired police officer and It would cost alot for his care (24/7) ,but we had the funds set aside for his care. I know it's costly for home care,but we both agreed that these friendly folks would help us out.Price was not a problem.We made an appointment for the meet and greet home evaluation and get to know our new team members and our assistants.No one showed up at the appointmeant that they promised us in the beginning.I guess that $200,000 set aside for his companionship and round the clock care went down the drain. Him and I are going to use another home health care company since Visiting Angels has decided not to follow throug.

Starlight came to our rescue when we needed an aide for my father. We were guided with care and…read moreprofessionalism and paired with an aide named CK. CK came with a reputation of being one of their most sought after and best aides and he happened to become available after caring for another gentleman for a long period. Little did we know what a powerhouse CK would be. In his early 70's and small of stature, it was a delight to see how strong of heart and body he was. His kindness and respect towards my father never faltered. He often did night care and never did he complain of being tired or the hours or the duties. He was loyal to the very end even when it took almost 4 years for my dad to pass when originally we all thought it would be a year. He never called out sick and probably took one or two short vacations in all that time. He was steadfast and competent and gave my father the dignity he deserved. Starlight was easy to work with and we are so grateful To have had them and CK be a part of our journey with my dads and of life. I can't recommend them enough!

Exceptional care and genuine compassion. Starlight Caregivers Inc. has been a true lifeline for our…read morefamily. From the moment we connected with them five years ago, their professionalism and warmth stood out. The caregivers are not only highly skilled but also deeply empathetic--treating us with dignity, patience, and kindness every step of the way. They've become part of the family. Cindy and the team went above and beyond to anticipate our needs and provide tailored support, even during stressful times. Whether it was personal hygiene care, meal prep, or simply being a comforting presence, they consistently delivered with excellence. Their communication was clear and proactive, which gave us peace of mind knowing our family member was in good hands. They also made our lives easier by handling the paper-work for our long-term-care insurance. When an emergency arose and we suddenly needed around-the-clock (24x7) assistance, they were there with additional help and no gap in coverage. Just one text was all it took! What peace of mind knowing that we could rely on them to augment our regular caretaking schedule without having to hunt during a crisis for additional caretakers. If you're looking for a caregiving service that truly understands what it means to care, I can't recommend Starlight highly enough.

Over the past few years, the quality of staff and nursing professionals contracted through Nurse…read moreRegistry has noticeably declined -- and the clients see it. I worked alongside another RN at a substance abuse facility who had recently been forced to accept a pay cut through Nurse Registry. After her rate dropped to $63/hour, her engagement and quality of care deteriorated significantly. Even more concerning, she appeared to be under the influence of cannabis and failed to follow basic detox screening protocols -- a serious safety risk in this setting. Unfortunately, Nurse Registry no longer seems focused on patient safety or proper nurse placement. The priority now appears to be finding the cheapest nurse willing to accept the lowest rate, rather than ensuring clinical competence or integrity. It's heartbreaking to witness dedicated nurses being exploited -- some traveling over 100 miles to earn $60/hour while the agency bills facilities nearly $180/hour for their services. One nurse even resorted to sleeping in her car because she couldn't afford local lodging. For both facilities and nurses, I strongly advise exercising caution before working with or contracting through Nurse Registry. What was once a respected name in healthcare staffing has unfortunately become a system driven more by profit than patient care or nurse welfare.

I've been with NR since July 2020 and Love working with them. They're responsive and pleasant to…read moretalk/text with. I like them so much I've stopped doing regular nursing and just work for them now. You get to say yes or no to any job, can set your own pay scale, and never have to ask anyone for the day off. The freedom and flexibility is incredible. I honestly can't think why anyone would not do this. I have assignments that are appropriate to my skill set and if they ask you to do something you haven't done in awhile (or ever) they will teach you. (Pic line, catheter etc) I'm very happy here.

I am sure they have some people who do a wonderful job and are angels. Be careful they are not…read morelicensed.

Absolute Care provided 24 hour live in care for my father for 27 months that allowed him to live in…read morehis home until he passed away last month. He had the same two caregivers for the entire time. Both provided consistent companionship and care that he needed. My father's mind was sharp until the end and I can't imagine having to make a decision to move him to a facility from the house in which he lived for over 64 years. Our family was lucky to have been referred to this service.