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    Custom Heating and Air Condition

    5.0 (2 reviews)

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    3 months ago

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    Texas Ace Heating & Air - Texas Ace Heating & Air is Ready to Serve You!

    Texas Ace Heating & Air

    (39 reviews)

    The technicians receive a commission for their work so they say you need parts replaced which is…read moreuntrue. The more the job costs the more money the technician makes. This pay structure only started when the original owners/management were bought out by a corporate entity about 18 months ago and they chose profits over customer service. Beware!!!!

    Our builders used them to install our thermostat. We had a leak in our house from the pipe the A/C…read moredrips into, and they builders called them out to check our HVAC unit. The tech claimed our HVAC line needed to be cleaned out without even opening up and looking at it. It was only two years old. We called a neutral company and had them come out to do an inspection with no prior information. They opened everything up and said everything was in top shape...opened the line and told us it was immaculately clean. This just proved that Ace was coming up with a reason for the builders to be able to blame us for the leak, because Ace is contracted with our builders. Follow the money. A year later, our thermostat plus sign button just stopped working. We tried to call Ace, because it had a 5 year warranty. They wanted us to pay $100 for them to come out and replace it. We could go buy a new thermostat for close to that price. No one told us that until the day of our appointment too. When my husband told them he was unhappy with their company, the rep hung up on him. All of this is especially disgraceful, because they claim to be a Christian company.

    Central AC

    Central AC

    (3 reviews)

    I'd been scammed twice by horrible AC companies over the last 7 years and I was terrified that I'd…read moremake the wrong choice again when I was referred to Central AC. Thank GAWD I was... I met the likable owner TROY COUNTS. He came onsite within minutes of my call and was direct and forthright about what my 2 units needed. He showed me his costs for parts I needed (Home Depot, Lowes, etc.) and then gave me his costs which were SO MUCH LOWER than anyone else I talked to. He gave me his license # (also printed on his invoice) and a few referrals to check with. He is Honest. Hardworking. Trustworthy. DEPENDABLE.

    Troy, from Central AC came highly recommended to my older sister and she hired him to fix her AC…read moreissues a few months ago. Mine suddenly went out this weekend while I was out of town and I came home Sunday to an incredibly hot house. It was 95+ degrees at the hottest point inside. I have a friend in the business always willing to help me but he lives a little over 2 hours away and I didn't want to bother him on a Sunday and ask him to drive over 4 hours (round trip) so my sister told me to call Troy since he did such a great job for her and since he was local. She was confident he would get to me quickly and that was exactly what I needed. Troy called me back within 15 or 20 minutes of my leaving him a message and was at my house after his next call a couple of hours later. He had been in hot attics all day and was exhausted but knew me, my younger sister, my 4 year old niece and our two dogs needed some relief so he came over, diagnosed the issue and came back early this morning to get the AC up and running again. The best part is that I didnt have to sell a kidney to pay for it Troy is very knowledgeable, friendly, HONEST, prompt and definitely someone I would be happy and confident to recommend.

    Custom Heating and Air Condition - hvac - Updated May 2026

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