Custom Floor Coverings offer many varieties of flooring. Andy was great, he was very patient with me and special ordered a sample to help me decide on wood flooring. The installer Rob was a detail oriented craftsman. They did a great job installing my wood floors. read more

Wonderful company to work with! They were extremely professional and worked great with me! I changed things multiple times and they were very accommodating to all my changes! Their prices were better than anywhere else I got estimates from. Everyone I spoke with was very nice and explained everything and answered all my questions. Definitely recommend them and will use them again! read more

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied some of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible. Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a "judgement" was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this "judge". We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, "DENIED". There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it. Custom Floor Covering, Inc, their owner, and their employees will deny all this and say we were too particular, and they will say they went out of their way to agree to what were "our unreasonable personal preferences", and they will deny there was any damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn't, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don't expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us. I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness. read more

Is Don Geise still the owner there? This is Rick Dunnigan I used 2 work for him back in the day! Just seeing what's been going on lately? I've been a truck driver for over 20 years and been living in Tennessee for over 15 years now. Have him give me a call if he has a minute? Thanks... 865-201-5884 read more

We just completed recarpeting 2000+ sq ft of our home with Shaw carpet and padding provided through the friendly staff at Custom Floor Covering. The installation team was exceptional! They took their time and methodically moved some pretty large pieces of furniture out of the rooms, ripped up the old carpet and pad, cleaned up, laid down the new carpeting and moved the furniture back. 6 bedrooms, family, living, dining and complex hall area was all handled very smoothly. The attention to detail was very good. The quote by our sales rep Doug LaRue included planning carpet nap direction and overcomming unnecessary carpet seams we were having problems with as part of taking the measurements. With all that, the pricing was competitive or significantly better than the other quotes we received for the identical carpeting and padding. read more

I had them I install patio carpet in April and I am still waiting for them to come and finish the job. It was all wrinkled and I have been promised an adjustment for months. Phone calls, emails galore and no action. I will never use this company again. read more

I've had these guys do tile work in our rental house, Payson house and Valley house. I've been happy with all the work done The Payson house had some exceptional challenges and the results were perfect. Good group of guys, I would recommend them. read more

Andy Rosen Is very knowledgeable and was a pleasure to work with when deciding on new flooring for our bedrooms. Because of pets, we didn't want carpeting. Andy showed us laminate and luxury vinyl planks and gave us all the pros and cons of both. Once we decided on LVP, he showed us several samples in the price range that we needed. We had a couple delays in the installation but Andy and Don made sure that everything was done as promised and we are completely happy with their work and our new floors look fantastic. read more

If you need new flooring you've got to go here. They have a large selection to look through. Doug and Andy will do everything they can to ensure customer service and satisfaction. I've been so impressed with the friendly and professional service. I had bids from all sorts of places, and as soon as Doug started to talk about carpet, I immediately knew this guy was well educated and passionate about flooring. He conveys his knowledge in a way that makes sense and helps the customer make choices that fit their needs and wants. I've learned that the flooring business is competitive, you can buy cheap from big box retailers who care little about you, you can buy expensive from places trying to run up their profits, or you can purchase smart and between the two from Doug and Andy and walk away feeling you did it right. You can't go wrong with these guys, and if a mistake happens, I bet they will go above and beyond to make it right. read more

Fantastic. I'll never consider anyone else for a flooring job. Highest quality products and very competitive prices. I had them put mostly laminate boards and some tile throughout my remodeled home. They took the time to make sure the laminate was laid exactly right (ie. no bouncing, no clacking). They even pulled up a large section and re-laid it when they realized it wasn't perfect. There was one minor issue, but the owner came right out and fixed it when I pointed it out. I wish dealing with all contractors went like this. I highly recommend Custom Floor Covering. Ask for Mike Thompson. read more

I had travertine installed throughout my home the week after Christmas. I was impressed from the moment I walked into the Custom Floor Covering showroom. Andy took the time to educate me about stone flooring; Doug came a few days later to give me an estimate; and a few days after that, the work began. I was very fortunate to have Charlie do the installation because he is a master craftsman. The end result is beautiful! read more

We recently had all our floors redone with tile and carpeting and the experience was above our expectations. We had really good customer service and assistance in choices for our tile and carpet. We needed it completed before Thanksgiving and they worked through the weekend to get the job done in time. It all turned out really nice and I was so impressed at the job they did cleaning every surface and all the shelves. I expected to have to do some myself to get ready for the holiday but they did an excellent job and I was ready to start cooking and have company! read more

Ok so my first review on this company was "filtered" & doesn't factor into their rating. So we'll try this again. I would also like to add that Andrew Rosen also sent me an email asking me for money to help him with a personal matter. And one other thing - Andrew, stop requesting me on LinkedIn. I have been dealing with Andrew Rosen from Custom Floor Covering. I had told him that I needed a specific tile and that I had a product number for him to order. He said he would be able to order that particular tile for me. I expressed my concern with the tile matching because the tile I currently have was installed 3 years prior. He said there might be a slight difference but would not be "night and day" difference. I also asked if it was a big difference would there be a problem returning the product? He informed me that there wouldn't be a problem getting a full refund from the merchant he is ordering from because of his relationship with them. When the tile arrived I wanted to make sure it matched so I only took one box of my order and went home to match the tile. The tile did not match what so ever and when I brought an extra tile from my house to show Andrew, he agreed and said they weren't even the same tile. At that time I said I wanted to return the tile for a refund. Over a week's time, Andrew dragged his feet saying that he was waiting to hear from the rep about the return. I finally got tired of waiting and filed a dispute with my bank. My bank issued the refund while they looked into the matter. After the bank communicated with Andrew, he agreed to refund $343.10 of the $418 I was charged and he would then refuse to refund a restocking fee of $75 . I was never told about a restocking fee nor did I sign anything because everything was done over the phone and paid in full up front. I feel he took advantage of me paying the total up front. I feel Andrew Rosen is very unprofessional. I would NOT recommend this place to anyone. I have contacted their Owner to find resolution. If this is not resolved I will be filing a complaint with the BBB. read more