Stay Away! I found CUSTOMCRAFT through a designer I worked with in the past. So when my dad needed a new sofa and ottoman, I called Arnold at CUSTOMCRAFT.
After a tour of his shop and some discussion, we designed both pieces and put down a deposit.
The full cost was over $10,000 after material. But my dad was going to have a custom sofa that would last years!
Well, when the sofa came, it seemed ok, but just not what we had discussed... every detail of this sofa had been thought out and designed, including the thickness of the cushions. The seat cushions we got were about 4 inches thick, NOT what we discussed, I would never order a $10,000 sofa with 4" cushions!!! After a few months, they were already ridiculously flattened and the seat cushions were just looking horrible!!! You can see that the foam inside is breaking down. And the back rest is so upright and vertical that it's like you're sitting on a bench. The throw pillows were literally flat... like a small layer of filling but completely flat, no cushion to them.
We also had him redo outdoor sofa cushions. Well, my dad has already replaced those too. They never fit well and just slid around the frame as they were to small. Also, tiny throw pillows.
When you spend this kind of money you expect great service and quality. I've emailed and called Arnold multiple times and he will not return my call.
Unfortunately, my dad is out A LOT of money as he's now shopping for a new sofa not even 2 years later.
By the way, another custom sofa that my dad had made over 20 years ago by another company is still in amazing shape!!!! (See pics) It's still in use in another room in his house.
I can't believe CUSTOMCRAFT can be in business all these years and have ZERO customer service/satisfaction!!!
Thanks for ignoring my calls and emails Arnold! read more