We had a very good experience with Peter earlier, but this year his son Matt took over the business, and seems to be running it somewhat differently. In particular, he visited us today to repair our heat pump, which has been leaking freon. He was pleasant and seemed to do good work, but afterward asked for ~2.5x what Peter and another team have charged previously for the same work. When questioned about the discrepancy, Matt became very agitated, saying among other things that he "did better work" and that we had previously been "undercharged."
To be specific, Peter visited us twice last year, repaired a blown capacitor, tested for leaks, and filled our freon: total work time ~3.5 hours for a charge of ~$750. Michael Keohane visited us a few months ago, tested for leaks, cleaned the exchange coils, and filled our freon: total work time ~4 hours for a charge of ~$650. Matt visited today, tested for leaks, filled our freon, and added a leak blocker: total work time ~4.5 hours for a charge of over $1800. While the work may be good, I can't recommend the new Custom Air Systems service until they get their business practices sorted out. read more