Just superb service. I had a hot water heater break on a Saturday afternoon. I called S.D.H. They…read moresent a young guy, Oscar, who arrived in a half hour. Pretty good for a Saturday afternoon. He was very professional and polite. What a pleasure dealing with him. I have had excellent service by their technicians in the past. They are just top shelf. They explain everything so that even I can understand it.

Driver nearly hit me while he was making an unprotected left turn. He saw me, grinned at me because…read morehe's an asshole and he didn't care if he hit me with his much larger vehicle and continued to push forward in his turn knowing he should have yielded and nearly caused an accident before I slammed on my brakes. If the road had been icier we would have collided. Van #24. Imagine the shoddy work this guy does, probably cuts lots of other corners, too.

So wanted to give an update to a 2 star review i left for Akian for work done about a month ago. I…read morehad two gripes: Call center customer service and dispatch and high pricing. I have to give their management credit: They saw my review, reached out and yesterday service manage Jeff called me. It's rare these days for someone to really listen to how things looked on my side of the road and to Jeff's credit he did that. Not only that we reached and agreement regarding what i felt was high pricing two two of the three components they replaced on my AC system. In addition he mentioned that they are moving away from the foreign call center customer service--this is a good thing. Who wants to feel if they get disconnected they can't call the person back? All this reassured me that despite some issues they are getting themselves on track and that they cared enough to make things right for me.

Extremely Disappointing Service -- Poor Communication, Questionable Pricing, and a Complete Lack of…read moreFollow-Through I hired this company to address a water leak in my steam heating system. Initially, I believed the problem was with two steam vents that I had purchased myself but was unable to remove because they were seized. The company charged me $450 to install two vents that I supplied, a job that took approximately one hour. Unfortunately, replacing the vents did not resolve the problem. We subsequently identified what appeared to be a clogged line beneath one of the vents. I requested an estimate to repair the problem and was instead given a proposal to replace both lines for approximately $2,150. When I asked why both needed replacing when only one appeared to be clogged, the technician's explanation was simply that the other one could eventually clog. I explained that I wasn't comfortable spending that amount of money unnecessarily and that, as the homeowner, I believed it was my prerogative to determine what work I wanted performed. I also indicated that I might seek another estimate. Later that evening, I spoke with the technician again and explained that I would like to move forward, but requested a revised estimate to replace only the clogged line. He assured me he would speak with the office and get back to me. A week passed. Nothing. What followed was an extraordinarily frustrating exercise in trying to communicate with this company. Their telephone system requires you to leave a message and wait for someone to return your call, with no indication of when that might happen. If you're unavailable when they call, the entire process starts over. The only person with whom I was able to maintain any consistent communication was the manager of their answering service, primarily through text messages. Eventually, he provided a revised price of $1,850 to replace just the one clogged line. This raised yet another concern. The original estimate was $2,150 to replace both lines. Removing what I understood to be approximately 60% of the proposed work resulted in a price reduction of only $300, or roughly 14%. I also asked the manager whether he had the original estimate prepared by the technician so we could compare the two proposals. He responded that they were attempting to contact the technician. I never received the original estimate, an explanation of the pricing, or any meaningful follow-up. Once again, communication stalled. Finally, arrangements were made for someone from their service department to call and discuss my concerns. I explained that I would be available around noon, and they agreed to call at approximately that time. I sat with my phone in my lap from 11:30 a.m. until 1:15 p.m., waiting for a call that never came. What makes this especially troubling is that I have three family members living in my home, a steam heating system that needs repair, and winter approaching. This is not a cosmetic improvement or an optional renovation. It is a necessary repair to keep my home heated. I cannot help but come away with the impression that this company is more interested in the size of the job than in providing responsible, attentive service to its customers. Whether that is actually their motivation, I cannot say, but their conduct has certainly left me feeling that way. I have no objection to paying a fair price for professional work. What I do object to is being encouraged to authorize work that has not been adequately justified, receiving a revised price that raises legitimate questions, and then being repeatedly ignored when I ask for an explanation. My recommendation is simple: Look elsewhere. I cannot recommend this company strongly enough as one to avoid. Their questionable recommendations, unexplained pricing, repeated failures to communicate, disregard for scheduled callbacks, and apparent indifference to a customer facing a legitimate heating problem have been profoundly disappointing. A company that charges professional rates should be expected to deliver professional service, accountability, and communication. In my experience, this company failed on all three counts.

Tony was great! We had an issue with our disposal and dishwasher draining - he was able to come out…read morequickly and get things working for a very reasonable price.

Tony has been my plumber for 28 years! Always responds immediately and gets the job done ! His…read morerates are fair, he is reliable, and has always been there for plumbing emergencies: new hot water heater, basement below grade toilet and pump, leaks, drips and anything that can go wrong with plumbing in a house built 140 years ago. I have consistently recommended Tony to all neighbors, friends and relatives. Keep his number on speed dial, because sooner or later you will need Tony...and wish that you had called him first.

I called John after my new washer machine couldn't be hooked up do to a corrosive valve and/or…read morepipes. He asked me to text him a picture of the area and what I thought was wrong. He quoted me over the phone , showed up the next morning, completed the job perfectly and quickly and at a fair price, (same as quoted.) Buying a home that is old has it's issues and I am so happy I found our plumber. He's a personable guy and comfortable to work with. Thanks again John , see you in the spring!

John is a great person. So honest and forthcoming about when he could check the issue. Good…read morecommunicator, very thorough. Highly recommend.

Mike is one of the nicest, most genuine people I've ever known. Have known him for 3decades, never…read moremet anyone who didn't say the same about him personally and professionally. Does excellent work.

Mike is excellent, friendly, and professional. I used him for the first time in June 2023 and he…read morewas very responsive and got the job done on the first visit. I had another need for Mike and he again responded quickly and professionally. You cannot go wrong hiring Mike. I wish he was an electrician too!

Our toilet had been clogged for days. After trying different things such as plungers, and hot water…read moreand soap and failing, we called Mike. This obviously was not your typical toilet clog problem, but Mike knew what he was doing, and didn't give up until it was fixed. Would highly recommend him to anyone with the same issue, plus he charges within reason. Thanks Mike!

Mike a standup guy, what more can I say. He's punctual and always takes the time to explain why…read moreand what needs to get done. Mike has installed several runtal radiators for us, each one requiring precision mounting to plaster walls as well as steam pipe installation. He's done a number of steam pipe relocation jobs for us as well. Again, taking his time to do it right and cleaning up afterwards. He's your thorough, very hard-working, vanilla chai tea latte drinking plumber:)

Cody and Amaral visited to replace a garbage disposal and replace a u-bend sink trap in my…read morebathroom. Work was done quickly and professionally. It's been a couple of weeks and there are no leaks and the disposal is running great. Would use their services again. Recommended.

Excellent experience. Very reliable, punctual, easy to schedule, very skilled. Great value also.read more

I have found them to be knowledgeable and professional... Tom is one of The best diagnosticians in…read morethe Boston area!

The other day my toilet would not stop the water inflow. I tried everything I could and still it…read morekept running. I was frantic and finally called Holmes and informed them of my situation. At first she said she could get someone to come to my house at 2:oo pm ( at the time it was about 10:am). When I told her my contractor lived across the street and should be back by noon, she told me to hold the line to check who was around and found that a plumber could be there in about 20 minutes - he arrived in 20 minutes and quickly and competently. I was so relieved! They have done a number of small jobs, plus a sump pump installation, over the years for me and I have always been satisfied. I recommend the company - RP Holmes from Newton, Mass.

I needed an assessment for a sump pump repair or replacement. Kumar was an excellent find. He went…read moreabove and beyond to figure out what was going on in the closet where my sump pump is, even diagnosing a larger building issue that had nothing to do with the sump pump and providing photos and video for me to use with my condo association. His problem-solving skills are fantastic, such as when he figured out how to replace the pit lid in a tricky space that wouldn't work with standard options. He also provided me with an excellent referral to a contractor and they worked together well. I would absolutely use Kumar again, a true pleasure to work with.

We needed an estimate on a heater and water heater replacement and Dave was fast, efficient, and…read moreresponsive. He gives competitive estimates and also follows up after to see how things are going. That's top quality customer service that has earned my trust. It's no wonder they have such a great reputation. Thank you Dave!

I think this is my first review that isn't positive on Yelp…read more But I feel like I was just ripped off. Basically, Aundrey came here for less than one hour and cleaned the dust off the the coils of both of my air conditioners for $650 and didn't even complete the job. He did not have a wet/dry vac so he used mine. He did not bring a ladder so he used mine. He did not provide replacement filters. Breakdown of the cost: From the invoice- 'Service call fee covers technician's trip to the job site, including travel time and transportation costs.' I asked Aundrey where he came from. He said from the office which is right here in Newton. 2.6 miles. 8 minutes. = $150 First Air Conditioner: He diagnosed it immediately. Then he cleaned the coils with a brush and he used my vac as well. Look, I have no problem with him using my equipment. I just never had a worker not have his own tools. I had already bought a new filter for this air conditioner so he didn't have to replace it. Total time, about 15 minutes. = $250 Second Air Conditioner which is in the attic. There is nothing in the attic but the air conditioner unit and we do not go up there ever. You need a ladder to get up there. Aundrey didn't have one. He used one of mine. Same problem. Also, This unit needed a new filter as well and it's a different size than the one downstairs. Aundrey left it without a filter and gave me the size of the filter I should get so that I can install it myself. Again, I can't get up in the attic because I'm physically limited. So my air conditioner is currently running right now with no filter. So, he cleaned the coils for about 20 minutes and left the job undone. = $250. Invoice: $150 Travel Time and Transportation costs. $250 Coil Cleaning and installing a filter that I provided. $250 Coil Cleaning and leaving the unit without a filter _________ $650 Oh, and this nonsense about them getting back to you in 10 minutes, it's an automatic text that tells you to call them. I called after I didn't hear from them for an hour or so. That's a big sum when Aundrey took an hour total including his drive time of 8 minutes and the gas he must have used to go 2.6 miles and then not finish the job while using my tools.

Responded late in evening to a reach out about HVAC heat going out urgently. Offered first thing in…read morethe AM early appointment, showed up on time with good communication, fixed the problem in under an hour, and educated me about the situation. Professional and reliable. Very nice UI for scheduling appt and invoice/payment.