Negative Stars! Extremely rude!…read more I rescheduled my appointment and this optometrist was upset and lied that I was a "no show". I called a day before my appointment. It's upsetting that he rather I came with Covid just so he can get paid!!

Best eye doctor I have found in many years. I'm a newbie to the area and his wife referred me. I'm…read moreglad she did. Very attentive and professional while enjoy joking and making you feel extremely comfortable. A+++ service. Thank you and yes I'll be back!

I originally had a great deal of confidence in this practice because of Dr. Irish. He was the only…read moredoctor who was able to properly diagnose an eye issue I was having after I had seen about three other doctors elsewhere who could not figure it out. When my insurance changed, I had to seek care at other offices, and none of them were able to give me the correct diagnosis. Dr. Irish eventually did, which is why I was very disappointed to learn that he is no longer with the practice. A year or two ago, while Dr. Irish was still the doctor here, I had an appointment and went through the entire process of having my glasses ordered. The technician collected my payment and told me the glasses would be ordered. I knew glasses could take some time, so I waited. After about a month without hearing anything, I finally called and found out that my prescription request had simply been forgotten. I ended up requesting a refund. More recently, I have been trying to get another exam scheduled. My original appointment was in February, but because of a family emergency, I had to reschedule. I eventually got an appointment with Dr. Irish several months later. Then, shortly before that appointment, I was contacted and told it needed to be rescheduled again, this time until the end of August. During that conversation, I was also informed that Dr. Irish was no longer with the practice and that there was a new doctor. I was surprised because I had not previously been told that Dr. Irish had left. I decided to keep the appointment because the practice already had my records and history, and after waiting so long, I did not want to start over somewhere else. Unfortunately, today I was contacted again and told that the new doctor has jury duty, so my appointment needs to be rescheduled once again. I completely understand that things happen, and I do not blame the new doctor for having jury duty. I also want to be very clear that I have no opinion about the new doctor because I have not even had the opportunity to meet them yet. My frustration is with the repeated rescheduling and the communication surrounding these changes. I sincerely hope the new doctor is wonderful. My disappointment is really with the overall experience. A prescription request was forgotten while Dr. Irish was still practicing there, I had to request a refund, my exam has now been rescheduled twice, and I have been trying to get this exam since February. I also only found out that the doctor I trusted was no longer there when I was already being contacted about rescheduling my appointment. Dr. Irish gave me a reason to have confidence in this practice. I just wish the communication and follow-through had given me the same confidence.

Initially I had some issues that needed assistance and they reached out to help me…read more My eyes are feeling better. Thank you for reaching out.

I was able to get an appointment same day rather than going to urgent care. Everyone was very…read morecaring and very much aware of my need. The care was excellent

Incorrect Prescriptions and Poor Follow-Through…read more I had a very poor experience with this office. I purchased two pairs of glasses that ended up being incorrectly made--wrong working distances, wrong bifocal placement, and unusable from day one. I later saw an independent optometrist who confirmed the prescriptions and measurements from this office were not accurate. Despite clear documentation and multiple attempts to resolve the issue, I was only given a partial refund. There was no real follow-up, no accountability, and no meaningful effort to fix the remaining problems. Instead, I continued receiving automated "your glasses are ready" texts long after the issues were known. For the cost involved, basic accuracy and professionalism should not be optional. I recommend verifying all prescriptions and measurements carefully and being prepared to seek a second opinion.

Haven't met the doctor so my review for now will just address the customer service we received at…read morethe front desk. My 8 yr old recently broke his glasses just before he had to go to school. Frame was cracked & one of the lenses popped out. Well, we are new to Oakdale, so based on previous Yelp reviews I decided to go with Dr Patten's office. Great choice! After it was determined that insurance wouldn't cover a 2nd pair of glasses for another year, Dr Patten's receptionist encouraged me to bring my son's glasses to see if they could still use the lenses. We were quickly brought in to the fitting area - we didn't need an exam just the glasses. While my son was trying on glasses Doctor Patten (I assume) walked by us & warmly greeted us. The assistant quickly found an affordable frame ($120) that not only did the lenses seem to fit but also looked great on my kid. We waited maybe 10 min for her to do her magic before she fitted my son again & ensured his new glasses wouldn't wiggle off his face. Considering the warm welcome, the efficiency at solving my son's dilemma while saving me some cash convinced me to revisit them when another family member needs eyewear or an exam.

Excellent visit comprehensive exam Friendly staff. Awesome…read moreclinic!

If you are looking for an outstanding optometrist, I recommend Dr. Julien. He has been my…read moreoptometrist for many years. He is very pleasant, thorough, and attentive. He gives you all the time you need and never looks hurried. The staff at Turlock eye care is the best -- always courteous and with a smile on their faces.

Just wanted to update my review, after Jerald wing left and sold his practice to the new…read moreoptometrist everything went downhill sorry to say.. The optometrist is very polite and knowledgeable and i highly recommend her services, BUT the people she hired to manage everything else, are very rude and unprofessional. Often times I call and no one answers. When I had to reschedule a eye appointment, I called, and left a voicemail and didn't get a callback, and I know they have a no-show fee, so I called again and again, and nobody answered so I left a email and finally they answered the call and said they're going to charge me a no-show fee. In that case I told them I left a voicemail and I even provided proof that I had sent an email regarding my appointment that I can't make. they then told me that they will on their behalf, not charge me a no-show fee, like they are doing me a favor, do not recommend them at all anymore.

We have this appointment to see Dr. Mann. She is very polite. I have nothing but nice things to say…read moreabout her. Unfortunately this review isn't about all of the good things she does. This review is based upon one of the workers named Amy. She took my father back and she was exceptionally rude. We were at the part where he puts his forehead against the machine and he sees a black square, and you press a button when you see it flicker. So my father Doesn't speak much English. Although he understands, he gets confused sometimes and I was trying my best to translate as much as possible. And you can clearly tell that Amy was getting very frustrated and irritated. Her eyes were widening and she was doing all these hand motions. At one time my dad had to repeat the test and she took a huge sigh and said we have to repeat the test because he isn't doing it properly. I mean listen... if you are going to get that irritated and don't have the slightest amount of patience or compassion. You are in the wrong field. I honestly couldn't believe that she was being so rude like that In front of me. Knowing I'm his daughter. I'm sorry I had to give this place such a bad review because Dr. Jasmeet Mann is a wonderful doctor. She truly is. I highly recommended her and the other staff itself seemed polite as well. Ruth was awesome! She helped us pick out the perfect frames within reasonable cost. Just Amy.. you need to work on your attitude and control your facial expressions. So so rude and unacceptable

After Dr Hartman left, Dr Ed Nuccio became my optometrist. He's great! Super friendly and very…read morethorough! I recommend him!

I am incredibly grateful to have found Dr. Andre. I was experiencing some issues with my right eye…read more I had cataract surgery last year, I assumed that I was experiencing something related to that. My first visit left more questions because nothing could be detected, the office was searching for a specialist to refer me to when my symptoms became worse. On a Monday I was seen again and Dr. Andre was finally able to see that I suffered a retinal detachment. The staff worked hard to get me an emergency appointment for the retinal care center. My condition in less than week worsened to the point I had 20% vision left in my eye. The next day I was in surgery. Dr. Andre is an incredibly caring human and Doctor, he did everything in his power to get me in touch with the right people. Thank you.

I've been coming to this office for years now and have always felt like a valued customer. I…read morerecently took my prescription to Costco (their lenses cost significantly less than the over $500 I was quoted at Generations) however Costco's lenses have got me feeling cross-eyed with pain in my left eye. I called Generations to see if I can have my exam redone to make sure my prescription is accurate and Sandra told me I'd have to pay for it again (as my exam was done back in March). I no longer feel like a valued patient because I was ready to purchase my lenses from Generations as I always have as long as my prescription was right. I obviously wasn't trying to get a free exam, I wanted to make sure my prescription was accurate.

I WAS a patient for 30 years. But today I missed an appointment and they wouldn't reschedule until…read moreI paid $100. They wet back over 3 years and are charging me retroactively for every appointment I missed in the past! Dr Ibañez took over the practice from her mom. I wonder if she knows her daughter is doing this to people. I doubt that it's even legal. Today I'm leaving!!