This review is for Michael who works in Suite 112 (the one that stays open later), not suite 121…read more He is so good at drawing blood - I'm a hard stick and he has never had a problem. I've even been sent home from other labs without a successful blood draw because they tried three times on me and their corporate policy doesn't allow them to try any more in one day. He's also just got a great demeanor and easy bedside manor. My kids have to do some blood draws which I've been putting off bc it's hard to find a good phlebotomist - I'm going to bring them in while Michael is working.

Terrible. I went to Napa Labcorp first- needed my drug test for my new employment, system was down…read moreso she sent me to Santa Rosa. Went to the Santa Rosa office, lady told me at 10:30am the doctor or whoever went to lunch and it will be an hour. Came back at 11:30 and she said it will be another hour, she just went to lunch!! Now I have been waiting 2 hours- honestly 3 hours from the commute to Napa to Santa Rosa to get a pee test!!! I have to hold my pee for 3+ hours, for their terrible customer service. I never write reviews, but the lady at the front desk, really needs to have a talk with management, she was horrible. Unclear, not friendly, and lied!

I have always been impressed with the professionalism and prompt service of Quest Diagnostics. I…read morewalk in without an appointment, and rarely wait more than 15-20 minutes before being treated. They have my unequivocal recommendation.

Horrible customer service, it's impossible to schedule an appointment, and it is so awesome sitting…read morein the waiting room on standby for four hours after trying to make an appointment for three days. I won't say which lab I go to but I go without an appointment and I've never waited more than a half hour. My wife insisted on Quest so the first time I came in we waited two hours and we were informed that my daughter needed to fast and no beverages for at least an hour which our doctor said no fasting necessary. So we came back three days later and my poor 8 year old daughter had fasted for an hour and now we have been waiting for another four hours on top of the first hour of fasting. That is no way to treat children. Plus they have called us every day since our first visit and asked us to call them back, but they call after hours and when you try to get a hold of them during business hours it's impossible. Quest you are doing a horrible job and should be ashamed of yourselves. I will never come back here again!!!!!!!! Terrible care for children With all that being said it wasn't the staff's fault, they were understaffed and they were doing their best. Yay staff, BOO Quest. UPDATE After the countless hours of waiting two different days they ended up messing up both of the tests that they were supposed to do. So my whole experience with Quest was a waste of hours of my time and my poor young elementary aged daughters that patiently waited with me for their tests. Never again Quest, never again.

The location wasn't necessarily dirty but didn't feel as clean as it should have been, considering…read moreit's a medical facility.

The girl was very rude, she seemed so bothered by my questions regarding a standing order for labs…read more I was the only person in there, if it was busy I would've understood the irritation! No wonder my cheap insurance makes me go here now!

I had the pleasure of meeting Eileen, who drew blood for labs requested by my doctor. The facility…read morewas clean and organized. I was out of there in a timely manner. I recommend this facility if you need lab work done.

This place is incompetent. They deleted a standing order…read more Said they would contact the physician but didn't. Even with an appointment they take walkins before the appointment which is not acceptable. One woman at the desk who also takes the samples.

I absolutely love this place #Thrive #EatWellLiveWell. Today is an easy breezy day! My favorite…read morephlebotomist is Russell, he's located in the MOB 1 building upstairs. He gets it on the 1st try every time!

I always leave happier than when I walked in. The employees are up and positive and encouraging in…read morethe right way. I've gotten more done here than partnership via the Red Barn in a months time!!

Unreliable hours, hard to make an appointment. Went online…read moreto schedule an appointment: shows "Next available April 20" (6 weeks away). Silly me, I assume that means they prefer walk-ins. Next day (Tues. March 10, 2026) a hand-written sign on the door says "Appointments only", and directs people to either Novato or Santa Rosa. Service has been OK in past, but I'll try somewhere else next time. Recommendation to owner: find MUCH better ways to communicate with customers about hours.

worst ever. had to wait 2 5 hours then the incompetent tech did not draw all that was ordered!!…read moredidnt do my thyroid, b12, tsh or iron. just unreal. i needed all. lost half my hair from shedding. no excuse for this! it was the place on rowland in novato. i do not recommend going there. if you must..read over what your lab order says im front of technician and confirm they are drawing all. be your own phlebotomist basically. sooo sad!

While I love my doctor at Gordon Medical, the San Rafael office is a huge source of disappointment…read moreand irritation for me. I'm pretty sick so I go to this office frequently. And, I've brought up these issues in person -- with NO resolve to date. First -- there's never anyone at the front desk to talk with, ask a question, check me out, or schedule a new appointment, Second -- on the rare occasion that there IS someone at the front desk, she's almost always too busy to acknowledge the person standing in front or her, and Third -- MOST irritating of all is that every single time, I repeat, EVERY single time I visit this office there's some (entitled?) patient (or parent of a patient) talking away on her cell phone. Talking loudly. Having a conversation that I don't want to hear, which shouldn't be forced upon me while I wait to see my doctor. REALLY???? For the third time, can you please put up a sign that let's people know it's rude-unacceptible-thoughtless-selfish-and-inconsiderate to have a long, loud conversation on a cell phone in a public place? And if those entitled folks refuse to heed the sign, then (lady at the front desk) muster up the guts to do the right thing and ask that person to step outside OUT OF COURTESY FOR OTHERS!!!!! Last -- in a public waiting room, where people are sick, some with Lyme and already very frazzled nerves -- do you think we'd appreciate waiting in a quiet, pleasant "waiting area" before we meet with our doctor and pay a large amount of money for that service? Yes -- most of us would. It is very disconcerting that you are not paying attention to this. Your patients deserve your respect & consideration.

In my experience there is a whole lot of hoopla over very little value. I went far out of my way to…read moresee a NP from this practice and was impressed that he was able to listen and look at my blood under a microscope on the screen with me but, the follow through, tracking and treatment were tremendously, lack luster, and arduous. The treatment was far too generic when I needed something specific. I know a great deal about medicine, both traditional and alternative medicine and feel that treatment experience at this clinic was a groovy sort of shock and awe of nouveau, fringe medicine presentation. I cannot recommend this practice. If it were impeccable care, I could justify the cost but, in my opinion, it's FAR FAR FAR overpriced for the quality of treatment!

It wasn't even there! It was closed down, don't even know where it was. Had to go down to Petaluma…read morefor a blood draw.