If I could give zero stars I would! Rude, understaffed and one hour late for appt so I left when…read morethey called me to front desk and looked for my order and could not find it. Never again!

This place is a mess. We confirmed on their checking-in kiosk. Waited an 10 mins. A lady confirmed…read morethe orders. She went on lunch and we waited an hour. No one at front desk. We flagged a worker behind and asked what happened. They said we don't have any orders for you! Not to mention, they NEVER have water cups. How are you supposed to give a urine sample when they can't offer a cup. I asked the front and the guy was like well what do you want me to do about.

After a bad experience at Lab Corp, I tried Quest. What a good experience! Check in easy, clean…read moreenvironment, took me five minutes early, and personnel very pleasant.

Horrible customer service, it's impossible to schedule an appointment, and it is so awesome sitting…read morein the waiting room on standby for four hours after trying to make an appointment for three days. I won't say which lab I go to but I go without an appointment and I've never waited more than a half hour. My wife insisted on Quest so the first time I came in we waited two hours and we were informed that my daughter needed to fast and no beverages for at least an hour which our doctor said no fasting necessary. So we came back three days later and my poor 8 year old daughter had fasted for an hour and now we have been waiting for another four hours on top of the first hour of fasting. That is no way to treat children. Plus they have called us every day since our first visit and asked us to call them back, but they call after hours and when you try to get a hold of them during business hours it's impossible. Quest you are doing a horrible job and should be ashamed of yourselves. I will never come back here again!!!!!!!! Terrible care for children With all that being said it wasn't the staff's fault, they were understaffed and they were doing their best. Yay staff, BOO Quest. UPDATE After the countless hours of waiting two different days they ended up messing up both of the tests that they were supposed to do. So my whole experience with Quest was a waste of hours of my time and my poor young elementary aged daughters that patiently waited with me for their tests. Never again Quest, never again.

The location wasn't necessarily dirty but didn't feel as clean as it should have been, considering…read moreit's a medical facility.

The girl was very rude, she seemed so bothered by my questions regarding a standing order for labs…read more I was the only person in there, if it was busy I would've understood the irritation! No wonder my cheap insurance makes me go here now!

I had the pleasure of meeting Eileen, who drew blood for labs requested by my doctor. The facility…read morewas clean and organized. I was out of there in a timely manner. I recommend this facility if you need lab work done.

This place is incompetent. They deleted a standing order…read more Said they would contact the physician but didn't. Even with an appointment they take walkins before the appointment which is not acceptable. One woman at the desk who also takes the samples.

I went to labcorp couple days ago with my mom, Chris the lab technician was so knowledgeable, kind…read more,every time we go to lab , they have a hard time to find my Mom's vein& poke her so many times, chris find it & was very quick& gentle, we were so happy with her service, labcorp is lucky to have her

Unreliable hours, hard to make an appointment. Went online…read moreto schedule an appointment: shows "Next available April 20" (6 weeks away). Silly me, I assume that means they prefer walk-ins. Next day (Tues. March 10, 2026) a hand-written sign on the door says "Appointments only", and directs people to either Novato or Santa Rosa. Service has been OK in past, but I'll try somewhere else next time. Recommendation to owner: find MUCH better ways to communicate with customers about hours.

While I love my doctor at Gordon Medical, the San Rafael office is a huge source of disappointment…read moreand irritation for me. I'm pretty sick so I go to this office frequently. And, I've brought up these issues in person -- with NO resolve to date. First -- there's never anyone at the front desk to talk with, ask a question, check me out, or schedule a new appointment, Second -- on the rare occasion that there IS someone at the front desk, she's almost always too busy to acknowledge the person standing in front or her, and Third -- MOST irritating of all is that every single time, I repeat, EVERY single time I visit this office there's some (entitled?) patient (or parent of a patient) talking away on her cell phone. Talking loudly. Having a conversation that I don't want to hear, which shouldn't be forced upon me while I wait to see my doctor. REALLY???? For the third time, can you please put up a sign that let's people know it's rude-unacceptible-thoughtless-selfish-and-inconsiderate to have a long, loud conversation on a cell phone in a public place? And if those entitled folks refuse to heed the sign, then (lady at the front desk) muster up the guts to do the right thing and ask that person to step outside OUT OF COURTESY FOR OTHERS!!!!! Last -- in a public waiting room, where people are sick, some with Lyme and already very frazzled nerves -- do you think we'd appreciate waiting in a quiet, pleasant "waiting area" before we meet with our doctor and pay a large amount of money for that service? Yes -- most of us would. It is very disconcerting that you are not paying attention to this. Your patients deserve your respect & consideration.

I am disgusted. They charge --and i am not kidding, just call to confirm this-- approximately $1000…read morefor some of the visits here!! You can pay half of that to see their "more affordable" practitioner. Even that is horrible and SHAMEFUL. PEOPLE ARE SUFFERING! YOU HAVE THE ABILITY TO HELP AND YOU TURN THEM AWAY BECAUSE THEY ARE NOT WEALTHY ENOUGH!!!!! How can you say that you are here to HELP?! The sickest people need the most help, and because they are so sick, they cannot work. PLEASE HELP UUUSSSS!!!!!!!!!!!!

It wasn't even there! It was closed down, don't even know where it was. Had to go down to Petaluma…read morefor a blood draw.