After a bad experience at Lab Corp, I tried Quest. What a good experience! Check in easy, clean environment, took me five minutes early, and personnel very pleasant. read more

Horrible customer service, it's impossible to schedule an appointment, and it is so awesome sitting in the waiting room on standby for four hours after trying to make an appointment for three days. I won't say which lab I go to but I go without an appointment and I've never waited more than a half hour. My wife insisted on Quest so the first time I came in we waited two hours and we were informed that my daughter needed to fast and no beverages for at least an hour which our doctor said no fasting necessary. So we came back three days later and my poor 8 year old daughter had fasted for an hour and now we have been waiting for another four hours on top of the first hour of fasting. That is no way to treat children. Plus they have called us every day since our first visit and asked us to call them back, but they call after hours and when you try to get a hold of them during business hours it's impossible. Quest you are doing a horrible job and should be ashamed of yourselves. I will never come back here again!!!!!!!! Terrible care for children With all that being said it wasn't the staff's fault, they were understaffed and they were doing their best. Yay staff, BOO Quest. UPDATE After the countless hours of waiting two different days they ended up messing up both of the tests that they were supposed to do. So my whole experience with Quest was a waste of hours of my time and my poor young elementary aged daughters that patiently waited with me for their tests. Never again Quest, never again. read more

Never made to the test but thought I'd warn you anyway. Had a test ordered by a doc and I tried to confirm the order before I arrived for my appointment (it was a fasting test so I wanted to make sure the order was there beforehand). Started by trying to find a phone number for the SR office or anyone on the website, but no luck. An email to the general account was never returned. Finally, went to the lab in an attempt to find a receptionist, but there are none. If their lab quality is anywhere near their customer service, I would not consider this place. Besides, you can't swing a dead cat in that neighborhood without hitting a dozen other labs to do business with. read more

I have always been impressed with the professionalism and prompt service of Quest Diagnostics. I walk in without an appointment, and rarely wait more than 15-20 minutes before being treated. They have my unequivocal recommendation. read more

I had my second scheduled lab draw and this lab is growing on me. The staff are SO nice and extremely punctual. Again, my appointment was taken on the dot. This time around I heard people upset about wait times and they were arguing with the already stretched thin employees. Don't come to this lab as a walk in, especially not on a Saturday and expect to get seen right away (or at all). I confirmed with the girl that your only opportunity for getting seen is someone missing an appointment. I scheduled my appt 3 weeks ago, I wasn't going to miss it. When I left it was standing room only again in the waiting room. I really felt for the employees who were doing their best. Hey Quest, how about hiring more people? You could easily quadruple business based on the amount of people out there waiting! In any case, I like the app driven ease and precision of making appointments. Probably not great for elderly. read more

Not recommend for the visually impaired as even with an appointment pts are under the impression that they are checked in with the digital hand check in but it puts them as a walk-in and the system does not acknowledge that they have an appointment. I have an appointment for my visually impaired brother and he did the hand check in so iPad to check in checked him in as a walking pt not noting that he had an appointment and it wasn't til I noticed he's name was not on the board that I brought it someone's attention but by then was 40 minutes after he's appointment NOT GOID PATIENT CARE HORRIBLE PLACE FIR THE VISUALLY IMPAIRED read more

My husband booked a test online (very easy) and was very happy with the tech (Danella?). Nice and easy experience.

Wow. Find a better lab. It was an awful experience. Waiting room and checking was so unprofessional.

I've been to this place 4 times. Overall it does look clean and some of the staff can actually be nice to you. But not all of them. To have a successful visit to this facility I personally would recommend you to check their hours from at least two different resources, make an appointment if you can, and bring all the documents they might possibly need. But you still can face an attitude from some of their personnel. Be ready and good luck! read more

Quest Diagnostics - Laboratory Testing Near Me - Santa Rosa, California

Good and Efficient place to get your quarterly blood tests taken. Better than at Vista - somehow they always give me the new person. AFTER 9 STABS I CASUALLY DEMAND THE PRO IN THE ROOM. And that demand sounds more like a quiet friendly suggestion. When they get that Eagle One Eye Squinted. read more

Quest Diagnostics - Easiest Labs Ever - Thank You! - Laboratory Testing Near Me - Santa Rosa, California

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The lab itself is rather shabby and the online appointment app is difficult to navigate but the phlebotomists are wonderful. Today I had Stacey and she was friendly, efficient and skilled. I was taken in right at my appointment time. Plenty of parking at the site. read more

I've been going to this location for a couple years and found my favorite phlebotomist, Jo. She is such a hard worker and so good at what she does! I've been told I'm a "hard stick" due to chemo and scar tissue from my constant blood draws. She was able to find blood every time, the first time! She is no longer there. And I will not be going back. I went on Tuesday, had to see another phlebotomist and was stuck 3 times; 2 in the arm, one in the hand. Was so painful and had 2 different nurses. Barely got enough blood for 2 vials. I am severely bruised at one needle location. Never had this bad of bruising. My vein was bulging for a couple days after and very painful not only to the touch but just even using my arm. The nurses were kind but their skill level is a little lacking. The place is clean enough and appointments are easy to make through the app and always taken on time. Will be going to a different location next time. Pic hasn't been altered except cropped. read more

Quest Diagnostics - Bruising from a blood draw location, no blood was even taken from here.... - Laboratory Testing Near Me - Santa Rosa, California

Wish they posted on their site that they do not do testing for Genova Labs. If you need a Genova test, use Draw and Go Mobile Blood Draw! I have had other blood draws at Quest which worked out well at the Santa Rosa location. The Healdsburg location was a horrible experience for both my husband and me. I had to reschedule and go to Santa Rosa. read more

I can't say enough about Ivan and his care and skill with pediatric blood draws! We really appreciated how streamlined and organized this lab was, with appointments hardly any waiting. And they will text you to come in instead of having to wait inside. This is how it should be! read more

Absolutely worst lab experience. Unorganized, unhealthy atmosphere, poor techs ...nothing good to say about my experience on April 29th. Shame on Providence for closing all of their labs in Santa Rosa area and forcing patients to unbelievable excuses for a lab! read more

Quest at 990 Sonoma Ave is terrible! Dirty and no customer service Worth the drive to go to a different lab Never again will I take anyone there! read more

I had an appointment scheduled for today, December 10, 2024. I went to the check in kiosk and entered my information. I have not had trouble before. Today it said they couldn't find my appointment. I got up early after a poor night of sleep just for this. I fasted just for this. I wasted my time just for this. I wasted my gas just for this. I didn't get the service my doctor ordered, just for this. You want a review...? You stink, Just for this. You have no one to even answer a phone. You have Zero customer service. A message on the in room screen has a Monotone blabbing primarily of course about paying your bill. And what, this is supposed to be some kind of new improved high tech. way to treat patients and get the information your Dr. has ordered? Well, it is a disastrous failure and I don't appreciate the complicated process that didn't use to be once upon a time. There are clearly exponential complaints about this archaic way of herding people through this god awful yellow brick road into a neverland of service. I will NEVER,NEVER,NEVER recommend this lab in any way shape or form. I feel sorry for the poor staff that has to put up with the irritation that this establishment causes to themselves and the people that just want to fulfill their doctors orders. THAT IS A NO, NO, NO...for me!!!!!!!!!!!!!!!!!!! read more

This horrid place is billing me since April for a blood test that is covered by my Medicare insurance. Can't get them on the phone and they never return calls. They have now turned me over to a collection agency!!! read more

Terrible every time. Our insurance has forced us from Sutter to Quest. First visit both the phlebotomist and her lead said they couldn't draw the requested test. However when the provider's office spoke to them they claimed they never said that! Took multiple attempts with a lot of fishing on both tries. If that's all you do all day, you should be much much better. read more

If you're a walk in you will hate it. Horribly long wait times (2hr+) and the waiting room is very DMV. I made this mistake and decided to make an appointment for the next day. I showed up at my appointment time (7:40am) and they were extremely punctual. Lady who did my blood draw was awesome. Was there for 6 minutes from start to finish. Make an appointment. read more

My dr did not fax the blood order over before my appt. Once the fax was received I was told I would have to re-register as a walk-in and wait. Not waiting another hour. While there watched a woman who had problems registering knock on the door since there is no other option. A clerk came out yelled at her then slammed the door in the woman's face. Still not helping her. The woman was trying to get to the bathroom but was refused. What a negligent operation. Could anyone trust them to do their work correctly? read more

The lab is in the back of an older single story medical complex and there was abundant parking at my 8am appointment time. No frills kind of place. No receptionist. A bunch of plastic chairs in rows in the waiting area. Either you check in on your phone when you arrive, or on the kiosk in the waiting area. I made an appointment online and was called in promptly at my appointment time. My phlebotomist was Jessica and she was exceptional. Incredibly efficient as she managed not only my care, but all the administrative and billing work. She was kind, careful, caused me no pain and was just a delight to work with. Thanks Jessica! read more

Update: Since my last review I've been back to this same Quest location twice with my elderly mother. The first time it was the same, simple check-in, great phlebotomist, and short wait. Yesterday, a Monday, it was crowded when we arrived and the phlebotomists were calling out name of people who'd previously checked-in had left-several had. They also were telling people who were walk-ins that they'd be waiting at least 30 minutes. My mother's visit was almost exactly an hour. Ugh! I could see by the patient list on their board that they'd booked 4 people for each time slot that runs in 10 minute increments. That's the problem. Those poor phlebotomists! I'll keep coming back and see how it goes. read more

Dirty, no privacy, no toilet paper, patches in wall, no customer service in waiting room...there were people trying to use the self check-in kiosk unsuccessfully. For a place where there are needles and potential disease, the lack of cleanliness was shocking. The employees were friendly is the only thing positive I can report. I will not return to this location. read more

I HIGHLY recommend Rafeala! Our child has needed blood draws since she was an infant, and it was such a stressful process finding a phlebotomist who could draw blood from our squirmy kid. After trying a few places, one phlebotomist at a different Quest location recommended Rafeala specifically saying that she's the best person to go to for kids. Wow...night and day difference. Not only did our baby not cry, Rafeala kept her calm the whole time and got the draw in one go. That was two years ago. Since then we've been going to Rafeala ever since for multiple draws, and our kid NEVER cries. Rafeala is efficient and very skilled at her job. We will never let another phlebotomist do our child's blood draws as long as Rafeala is around. read more

The longest wait time I've ever experienced as a patient as well as a nurse dropping off specimens.

They were unable to find orders despite doctor verification they were sent twice. Rude and unable to give another morning appointment once they finally found orders. Go elsewhere read more

made an appointment on the My Queast app. Appointment was confirmed by email. Showed up this morning at 7:30 with 7 other hungry people. we waited 20 minutes until someone went online and discovered that it was closed today. when I checked my email I discovered an email from 5:00 this morning canceling the appointment. there was no signage at the facility saying it was closed. I do not recommend the app. read more

Walked in and registered on their iPad station. It said my wait time was 15 mins. I had 4 people ahead of me. After 1 hour they had only performed tests on 2 people who had scheduled appoints who showed up. After 1 hour of waiting my wait time then increased and said I would wait another 37 minutes. I left the facility and went back to work. Do not go here unless you have to. Severely understaffed. The wait times on their system are not accurate. Make an appointment before hand or do not go here. read more

This facility was very crowded. I recommend having an appointment. If you go without an appointment you may have to wait much longer because most people have appointments. The man that did my draw was Brandon. He was very good and I am a hard draw. I highly recommend this business read more

This was quick and easy and went smoothly, but guess it depends who you get for your phlebotomist. I see lots of not so good reviews, but if you go to Quest and you can reQuest, then ask for Bobbi. She seemed like the team Mom there, very attentive and her maternal nature made for a comfortable visit. She was kind and careful and even used a finer lancet/needle to draw the blood for me. She is wonderful and hope she is able to see the reviews!!! read more

Very friendly and I almost always get in and out quickly. Their staff is very friendly and efficient and their system is well suited to getting your paperwork processed and your blood drawn quickly. (That is what I have gone in for.) One suggestion, if you go early, make sure and get there right at 8:00 because a lot of people show up right at 8:00 a.m. so you may end of waiting a while. read more

Friendly staff. Did i mentioned Patient!!! Everytime i've gone in there, they have been patient with my self and other difficult patients. Come on! we dont all like to have our blood drawn... These guys and gals do a good Job. Thanks, sam read more

This is the worst Quest office in Sonoma County. Went there to save a trip to UCSF and ended up going 3 times back and forth because they did not do the proper tests and were missing some that were needed. read more

I use Quest for all of my blood draws and have been super happy with the girls here. I have been going here for two years now since my diagnosis and in the beginning I needed labs done weekly. I now get them done monthly. Each and every time I have visited I have been met with kindness and respect. My doctors have also been happy with the quick turnaround of my results. Which is usually 24. Hours. I do have to say coming in with an appointment is necessary. They are a busy office so you can't expect immediate service without an appointment. I use the office and Sebastopol and both are great. read more

Difficult place to get your labs done. They lost my first referral, so I had to come back. Had and appointment, but still had to wait 45 minutes. My doctor can't get the results from them for unknown reason, so I will have to go to a different lab and have the test down again. Quest is waisting my time and compromising my ability to get medical treatment from my doctor in a timely manner. It bad enough having an illness, but so much worse when you have to deal with an incompetent unprofessional lab and wait for treatment. read more

Ugg this place needs an active manager to watch the employees. They're really blunt and standoffish. I came to pick up a take-home-test kit for my sick hunners. I walked up to the desk, explaining that I was just here to pick something up. The lady behind the desk cut me off before I could finish my question. She made me sign into a waiting list and ignored me. Okay, I'm cool with a waiting list. I don't know the protocols of this office, and all she had to do was explain how it works here. Instead, she jumped down my throat, made me shut up, and ignored me. It took 45 minutes until they called my name. I gave them my fiancee's name saying that his take-home kit should be ready to pick up. They bluntly said, "His name isn't in the system." I just stood there, unsure of what to do next. Were they going to offer other solutions? Suggestions? Words of calming apologies? A small thank you for waiting so long? Nope, the employee just walked away and called the next person on the waiting list. Next day, my hunners went himself to pick up his test kit, and they found his name in the system just fine. Well, "just fine" is probably not the right word - he had a whole other slew of problems with this place. He had the same unpleasant experience with the staff here. Call it conjecture but I get the feeling the people here hate their jobs. read more

I would give this place zero stars if It was possible. This Is by far the worst quest I've ever been to. They were EXTREMELY unprofessional and even asked my for personal information and very inappropriate questions in the waiting room. I've never experienced this before at any other quest this is super inappropriate behavior also the staff seemed drunk and tripped multiple times and were cracking rude inappropriate jokes while I was waiting in a room. read more

What a hot mess this lab is. So unorganized, hide in back office, unhelpful. Can't seem to answer a simple question. Do not use this lab if u want efficiency. None of them know what they are doing. Insane! UPDATE: OMG! This place is crazy! Who are these people? UPDATE 3:! Omg stay away from this place. The staff are completely ignorant, rude, yell at patients, slam the door in patients faces, its unbelievable! BEWARE! Do NOT use this horrific lab! UPDATE: I contacted Coorparate. They are as outraged as I am. Formal complaint submitted. This office should be shut down, or fire all staff. Replace with people that are not abusive. read more

These A-holes have the worst phone tree in the world. This anoying piece of crap is reason enough to go somewhere else, or just to go home a die. read more