Today I can say, I would urge other consumers to call this business but don't think you have the wrong number-- yes, you called the plumber. You will be so surprised by Brandon's five star customer service you will literally think you are special! To them / him, you are. It shows through his customer service, positive attitude, willingness to talk things through-- his service standards obviously trickle over to the staff ! The technicians are very helpful, polite, professional, but more importantly, they know how to do their job correctly. Cupertino Plumbing is also very competitive in pricing, and I bet you if you have a problem with anything, they will take care of it. I called them by accident, took me a moment to recognize the voice on the other end of the phone was not whom I expected--but as chance has it - it turned out to be a positive experience! Special thanks to Mario our on-site technician, he is professional and knowledgable at his job! read more

Cupertino Pluming was a pleasure to work with! We chose them to repipe our home after receiving a few quotes. They were personable and really knew their stuff!! When it came time to get to work they communicated throughout the day about not only big picture timeline but the day to day timeline. I really appreciated that we had the same few people in our home for the whole project. They addressed areas of concern and even helped replace some of our fixtures. A great experience! read more

Cupertino Plumbing made our emergency plumbing issue a smooth and pleasant experience. We had such a positive experience with Cupertino Plumbing! About three weeks after moving into our newly renovated commercial space, we ran into a little hiccup when one of the toilets decided it wouldn't cooperate anymore. After a failed attempt with a plunger, we knew we needed some expert help, so we reached out to Cupertino Plumbing. To our delight, Frankie came over the very next morning to check things out. He crawled under the house, showed us some photos of the pipes, and really took the time to explain what was going on and what needed to be done. Once we scheduled the repairs, the team jumped right in and had everything fixed up in just a few days. They were punctual, really communicative, and super professional throughout the whole process. Now, we're back to having fully functioning plumbing, and we can finally relax knowing everything is in good shape for the future!After realizing that a plunger or auger wouldn't fix the problem, we contacted Cupertino Plumbing. To our relief, Frankie came out the next morning to assess the situation. He went under the house, showed us photographs of the pipes, and clearly explained the issues and what needed to be done. After scheduling, the team completed all the repairs within a few days. They were punctual, communicative, and professional. Now we have functioning plumbing again and the peace of mind that everything will work properly in the future. read more

Recommended by water softening company for water pressure regulator replacement. Left two messages, no callback.

I cannot express the magnitude of the excellent service we received from Frank, Frankie and their team at Cupertino Plumbing. They quickly diagnosed the unusual issue of sporadic hot water throughout our home, and resolved our problem. Lastly they were fair In their pricing and were a sound plumbing company that we will always use. Thank you. read more

Frank did done a re-pipe for a massive commercial property a couple years back where he pocketed $100K for the job and promised a lifetime warranty for worksmanship problems. These are brand new copper pipes that Cupertino Plumbing did for the entire building, for hot water and cold water including the lines going in and out. Sure enough, fast forward a few years, property changes ownership, and the pipes are exploding in the walls. People are literally living in these apartments minding their own business when randomly these brand new copper pipes start pinhole leaks, sending water spraying through their rooms, wrecking furniture, walls, and carpet along the way. At first, we think this is a one-off. Then this starts happening every month in completely random and different part of the building , far too often to be a freak accident. We call up Cupertino Plumbing to honor their worksmanship warranty because we've never seen ANY issue of where brand new copper pipes that are less than 10-20 years old, decide to randomly leak. And these are not small drips - this is water spraying through a ceiling or wall at high pressure, causing mold and ruining countless furniture and personal items along the way. Frank and Frankie (son) come out once and they determine "it's not our fault". When we ask, they literally say they don't know what the problem is and don't know what's causing the issue. Frank, this entire plumbing system is your job, you literally replaced it and chose the material yourself. Well, it could be faulty copper pipes from China, he says. Maybe it was a bad batch. Then he starts pointing the finger at other variables. Maybe it's the city water pressure, you know the water pressure's too high. Or maybe the water's too acidic, you know, that causes brand new copper pipes (he literally said this) to burst. How about we install a $20K water softener for you? This makes no sense. We look around at the other homes and buildings on the exact same block. These are old buildings that are using copper pipes and trash plumbing from 40-50-60 years ago. If this was water pressure "too high for pipes to handle" or if the water was magically "too acidic and burning through the copper", then everyone's damn pipes would be bursting the entire street. So Frank denies responsibility saying the warranty doesn't qualify for this, despite not being able to explain why the pipes are leaking. Mail him a nice letter stating that we'll take him to court and file a complaint with the license board. Frank walks back all nice saying he'll do it and please don't escalate this legally. He comes and patches up a few more times for the next 2-3 months, because again, every 2-4 weeks, a pipe in this commercial building explodes randomly. The whole time, as he patches, he doesn't charge a cent...but still has no idea what the cause is. We find this arrangement puzzling but if this is the best "his warranty" can offer then we will take it. Fast forward 2 months and Frank decides he's had enough. HE's no longer sending out his crew out for free to repair pinhole leaks from his own $100K job. He continues to blame the city, the San Jose Water company, China The leaks aren't from issues with his brand new pipes he claims, it must be the water, aliens! He says he's taken photos of all the leaks to prove it's not his problem so he's ready for a fight if it goes to court...despite not even being able to say what the problem is. We hire J Drains, who comes in and does a deep dive on Frank's $100K re-pipe job. We tear open walls and go into the crawl space to inspect every pipe. We uncover the most incompetent installation of re-pipe I've ever seen. The pipes were messily installed, there were recirculating lines and water heaters connected randomly without any thought and crossing over, they left trash and cut pipe all over the crawl space during the installation years ago because they were too lazy to pick it up - what 2 diff plumbers called "the shittiest $100K re-pipe I've ever seen." In literally 1 week, J Drains finds the root cause (faulty recirculating pump line causing built-up pressures), tears out all the broken recirculating lines and pumps, and wala, no more pinhole leaks. This was a $100,000+ job from Cupertino Plumbing. Imagine the worksmanship you can expect from Cupertino Plumbing for your $2,000 water heater, garbage disposal, and clogs. If you ask contractors who have worked on properties that Cupertino Plumbing has done work on, you'll find very similar stories. There's a reason their commercial reputation is poor - most of their business now is over-charging working families hundreds of dollars for 15 min residential jobs. PS: if they say you need a water softener, hopefully our experience is enough to tell you that that's a scam. read more

Where to begin ... we'll start with the ending. You know you're dealing with a quality vendor based on the way they handle problems. Given the uniqueness of our re-pipe and water softener install, Frank and Frankie and Brandon were linked in pretty closely as things unfolded. They were easy to reach. Their team was always responsive. Any adjustments that needed to be made on our job were handled quickly and professionally. They went above and beyond in very unusual circumstances. We've used Cupertino Plumbing on two re-pipe jobs. We'll use Cupertino Plumbing again. We're referring Cupertino Plumbing to those we know who need their services. read more

Thank you for your qualified service. Mario, your assigned plumber, repairing my plumbing situation was very cordial and definitive in explaining the circumstances involving my repair needs. Should I need further assistance, I would not hesitate seek your services. Bob & Yvonne read more

Applause to the Cupertino Plumbing team for replacing my water heater and furnace combo in an expedite manner. Danny came over for estimates in the morning. Frank contacted me in the afternoon and told me that he would try to procure the water heater/furnace combo. Next morning, he called, emailed me an estimate and explained the details to me. I consented and the contract was signed on the same day. Mario came over by himself, replaced and installed the water heater/furnace combo plus all the connecting hoses and pipes inside the closet wall in the balcony. He even skipped lunch till the end of the day as he was eager to finish the job. Kudos to Mario for being congenial, solicitous, and knowledgeable in his trade! read more

So last year I needed my master bath need to be remodeled because it was falling apart. So I called these guys they are my plumbers. I was so excited that they did remodeling. Well $20 thousand dollars and a year later my new bathroom is falling apart. But they are great plumbers. read more

Cupertino Plumbing - My soap holder fell off - Plumbing Near Me - Campbell, California

This company come to work in Silver creek Homeowner associations, and after they finished what they were hired to do they left a giant mess.When I asked them to clean up after themselves they told me to call the Home association because they don't clean. This is absurd and there's now not only a mess but a foul odor right outside my front door. read more

We were having several calls to roto-rooter to clear a recurring clog in our pipes. The third time we called got a high quote from them to unclog our toilet. We then called Cupertino Plumbing they were lower for the same job. They got it going, they felt that there was a further problem. They quoted us a further job to install a cleanout so the pipe could be inspected with a camera. They found water in the pipe and it looked like the existing iron pipe had a sag in it where toilet paper could get stuck. We ended up having them replace the entire sewer line under the house and they replaced a section of pipe in front yard. Danny was the technician that we communicated with. He was very informative and helpful throughout the entire job. The workers were very clean about the process and nice. They even provided pictures of the job. I highly recommend this company. We also had some grab bars installed on my 95 yesr old moms shower. We had asked several companies to come out and do this job. Cupertino Plumbing came through! My mom said workers were very nice and she feels much safer! read more

My husband took the day off (a Friday) to wait for a estimator from Home Depot to give us an estimate to replace our leaking 16 year old water heater. Underwhelmed by the cost/paperwork/ process, I called Cupertino for an estimate. They did our repipe hob 4 years ago--we were happy we called them again!! I talked to Carol to see if could get a quick estimate. via phone. Within 5 minutes of texting Frank a picture we got a call back from him to talk about the job& timing. Somehow Frank found & opening in the schedule today, & Mario was at our house to do the job. 2 hours later we had a new water heater at reasonable price! Glad to be a repeat happy customer! read more

If you have plumbing needs, call the experts at Cupertino planning. Danny P, the technician came out promptly. He gave us a estimate and beat the estimate due to his efficiency. I highly recommend Cupertino and Danny. In particular took all of our worries and solved the plumbing problem. read more

Danny came out to assess a problem and then made a follow up visit when required parts arrived. He worked directly with the product rep to ensure the part was satisfactory and how they wanted it installed. He is incredibly competent and I would trust him with any work we might have in the future. I'm happy we found Cupertino Plumbing read more

My 15 year old Grohe kitchen faucet sprung a leak; ordered the replacement cartridge and proceeded to replace the faulty part. No go. Unable to break free the brass nut holding the cartridge in. Called Cupertino plumbing (who are Grohe trained) for help as I didn't want to damage the SS finish on the fixture. Mario arrived, tried to remove the stuck part, and even removed the fixture from the sink to get better leverage. Proceeded to soak the threads with penetrating fluid. We decided that a 1-1/4" deep socket and an impact driver would be the next step, so Mario left to get the tools needed. Bingo! A few quick triggers on the tool broke the fitting loose and parts were replaced, although there were some incorrect parts supplied with the new cartridge so we re-used the one that was previously stuck. All was put back together again, but the water flow was very poor. Mario identified the back flow preventer had an obstruction in it and removed the defective O-ring and reconnected the part to the hose. All in all, a straightforward job, but a difficult one; Mario persevered and got the job done! Best part: NO LEAKS! --Roger L read more

They couldn't fix the kitchen faucet issue in two(2) visits. A normal handyman fixed it in one go. Never hire them

They replaced the pipes under our utility sink & put in a new sink. Danny was very helpful, knowledgeable and kind. We have used them several times before and will continue to use them. read more

We used Cupertino Plumbing for several jobs: main line valves, sort of complex backyard waterline issue, drain issue. They were friendly and did a great job. Danny, Edwardo, Mario were great. Scheduling with Brandon was easy. read more

Responsive, knowledgeable. Thank you Hugo for the great job you did replacing my garbage disposal

Called Cupertino Plumbing to replace my commerical kitchen faucet. I was quoted $168 an hour and figured 1- 1/2 to install the new faucet. Figured Parts are 260-320 and ;labor around 270. the service person picked up the part n the way over. He needed another person.After 2 hours I was charged $840 for labor and $450 for the faucet you can buy on the Web for 328. Now you know why 3 stars. Install successful, but I felt ripped off. read more

Constantly asked for more money before the paid for work was done. Bring in outside workers who do unsatisfactory work. Project work was very slow/they do multiple jobs with the same workers. Would not recommend. Expensive and poor work quality. read more

I called Cupertino Plumbing to repair a broken water line for my sprinkler system. The phone was answered immediately and an appointment was set within 2 hours. Mario arrived on schedule, quickly assessed what needed to be done and promptly completed the repair. He left to check on another job nearby while the repair dried and returned to turn the water back on and check for leaks. I'm pleased with the work and especially the prompt response to my call. read more

Too bad yelp does not allow us to give 0 stars. Steer clear of this company and they are a complete ripoff. My rental property's tankless water heater stopped working and I called this company. I told them exactly what the error code was. They sent a plumber by the name of Ron. Since I was not at the house Ron said he will call me and let me know what the issue is. He called me 3 hours later and said he has fixes the water heater and it would be $500. When my tenant got back home he sais the water heater was still broken with the same error code. I called the company and the plumber came back the next day. He opened up the unit and said the unit now has a leak. When I asked him how come the error code is still the same, he didnt have an answer. They left without fixing my water heater. When I called them asking for a refund, initially they said they would give me a refund, but its been many days and no refund and no word from the company. STAY AWAY FROM THIS RIPOFF OF A COMPANY read more

This company has been a nightmare to work with. We used this company to replumb our outgoing pipes. The owner's son came to give an estimate. We had used them before so we trusted their work. The son chewed and spit during the meeting and told me about a customer who was sueing them for messing up her driveway. That should have been a red flag, but I know people can be sue happy. I was never given a walkthrough of what to move and what walls would be opened up. The plumbing job itself has had no issues. The guys cutting under the house cut the power to my dryer. I was told it must be my issue so I called my electrician who pulled out cut and charred wires. The guys cut the wire, but then turned the circuit back on so it was a cut live wire under my house. They knew they did something wrong, yet tried to cover it up. The company then took responsibility. I later found a broken outlet in the wall that was opened in my hallway. My electrician came out again and said it must be cut somewhere because the outlet has some power to it, just not enough to power anything. That led to him finding another outlet we never use that is also having the same issue because they are connected. Numerous phone calls, emails, etc and I can't get much of a response. This company used to be great. They do great work, but they mess things up in the process and won't mention/take responsibility. During this time, my dad's house was crawled during a routine HVAC check and a bunch of ducting had been knocked down around where their pipes had been replumbed. Some of these could have turned into bigger issues, like a fire (owner says that is dramatic) and the fact that they were not brought to our attention and are being ignored now is also a huge issue. I should have thought it odd that other customers were sueing and the owner's son was discussing this. Beware of them making this a bigger headache and creating new issues in your home. read more

My tenant has a recurring kitchen sink problem that was backing up periodically. Every time we would call a plumber to do the snaking to clear the clog. However, the pipe has a 90 degree turn at a T-junction and there were some hits-and-misses in getting the snake to turn the right direction, and we were concerned about the condition of the pipe with repeated snaking. With the latest clog, we called in our usual plumber but they were unsuccessful in clearing the cog this time despite two separate attempts. They recommended installing a clean-out and gave us a quote. I wanted to get a second opinion and quote, so I asked around my neighbor and found Cupertino Plumbing. Not only was Cupertino Plumbing able to give us a much better price, the owner Frank and his son Frankie were able to accommodate our request for a meeting on a Sunday afternoon to discuss the job. Frankie actually arrived ahead of schedule and he thoroughly discussed the problem with me and asked the tenant about the history of the problem. We decided to move forward with the job, and Frankie's crew came back the next day in the morning and finished the work as described. Everything went smoothly. They did find a cracked pipe and they replaced it with no additional charge. Also, the clean-out required cutting an opening on the exterior wall, and they took care in minimizing the opening as well as using color-matching caulking to make sure it looks nice from the outside. Great job there!! Not long after that, we had a toilet problem with water leaking into the bowl, and I was going to do the job myself by replacing the fill valve and flush valve assembly. I texted Frankie about the DIY project and he actually made a few recommendations on what I should do. Unfortunately, the job turned out to be a bit more beyond my DIY skills, since the tank/bowl gasket was in such a deteriorating state that it needed to be replaced, which in turn required the tank and bowl to be separated, but the bolts between them were completely rusted. So, I called Frankie again, and sent him a few pictures of the toilet. He did an assessment based on the pictures, and recommended replacing all the parts including the supply line since the toilet is so old. He gave me a few options with different pricing (including replacing the entire toilet). At the end, we replaced all the hardware but retained the toilet (i.e. the porcelain) itself, and his crew came the next day and finished the job. Overall, I'm very satisfied with the responsiveness and the quality of the work. Now, I have a trusted plumber that I would call upon. read more

Mario came out and fixed our slow hot water pressure and dripping shower head. He was outstanding, knowledgeable, and courteous. We will definitely use them again anytime we have a plumbing issue read more

My plumbers of choice. I always use them for all my plumbing needs. never let me down. They replaced the horizontal drainage piping under my house last year. Recently I used them for installing a bathroom vanity I bought online. They did a nice job and were efficient and clean. Would highly recommend. They may not provide the cheapest estimate, but they are highly professional. read more

Cupertino plumbing has been very good to me. In the last month, they have installed a new tankless water heater, repla ced faucets, cleaned drains and fixed my garbage disposal. A ll was done well and in short order. Came to know Danny, Frankie, Mario and Brandon and feel confident and safe with each one of them! Highly recommend! read more

Cupertino Plumbing gave us excellent service. They replaced our complete house waste disposal system. The work was done in a timely and efficient manner. The coordinator for the project, Angel, was delightful to work with. He kept us informed of schedules, and we felt the work was done meticulously. Cupertino Plumbing showroom is great! There is a large choice of plumbing products. read more

Requested 1.5 hours for a 30+ mins of work, claiming including travel time! Totally rip-off! Be careful to pick these guys!

I had a similar experience like the first reviewer . . . I bought a mid-price toilet through their "The Plumbing Bank" showroom but the installer plumber, a guy in his late 20's, was incompetent and overcharged me. He spent way too much time and I had to pay for it -- - later I found out the big boxes charge $125 not the $400 Cupertino charged. Here are some charges: $17 for a supply line and $19 for a 1/4 turn shutoff valve -- together they cost $12 at Home Depot. NOT recommended. read more

They did a repipe on my house 10 years ago, I hired them at a previous property to do a re pipe and sewer job. On my original home they did a wonderful job, on the newer one a terrible job. I have spent THOUSANDS of dollars since moving to this house 9 years ago repairing things. The other issue was they were at that time in the kitchen and bathroom remodeling business and walked away from their own contract, leaving me with an unfinished job. When they delivered the faucets and toilets they delivered what they wanted not what I bought and paid for, but we were stuck with a mess. Again costing THOUSANDS of dollars. They redid all the water and gas utilities - undersized the tankless water heater - in less that 8 years we had to replace and redo the gas line. And replace the water heater, again THOUSANDS of dollars. They did not measure where they placed the sewer line in the bathrooms. We have a narrow bathroom with a toilet that stick way out as they did not follow the plan. A wall had to be removed because they did not set a shower correctly. Now we need to replace bathrooms in only 9 years because of the plumbing problems in both - again THOUSANDS of dollars. But the final straw was they never hooked up our tub. I could never understand why that bathroom always smelled like mud after it was used. Well, when we corrected the gas line that was noticed. And the plug that was used for the tub test was laying in the dirt under the house and the tub had been draining under the house for 9 years! It is a good thing we have loamy soil in our area. read more

This review is about water repiping, not any other service. For some reason, only half the place was repiped to copper, while the other half was still galvanized metal. We called Frank (the owner), and he came by to give us a free estimate on how much it would cost to replace the remaining pipes. He told us it would be a two-day job, and we went ahead and scheduled it. On the first day of work, two people came and started laying out the new copper pipes, but did not switch over the water system. This is standard procedure to minimize the amount of time the water has to be shut off. Unfortunately, because the space under one of the bathrooms was very tight, they didn't have enough space to route an alternate pipe. Thus they had to take out an existing pipe and shut off the water for an hour. Not too troublesome, they let us know ahead of time and it was back in on in an hour. They also let us know what work they'd be doing throughout the day, especially if it was a reroute. On the second day, they switched over to the new copper lines and the water was off for a good half a day. After completing the switch over, they tested the new lines by running the water and flushing the air that was built up in the pipes. They did leave some of the old pipes in the crawlspace, but removed all unused exterior faucets. After the piping was done and tested, the drywall repair guy came to patch all the holes that were made. This included drywall cutouts, drill holes, and mesh screens. He seemed to be under extreme time pressure because he was running late, but he still kept cool and dealt with each issue we pointed out rather than coming back the next day. That was definitely appreciated. A few days later, we noticed a leak at the connection from the main water supply into the home, which was part of their repiping job. The only way to stop it from leaking was to turn off the main water into the home. We called them about it, and they were able to fix it the next morning. Since then, we've had no other water pipe problems. read more

Quality work and attention to detail. The massive underground water leak that was caused by another company was quickly located and repaired. The employees were respectful, courteous and professional. They did a really great job on replacing all of my gas and water lines. I also replaced a water heater and a toilet and they did a perfect job. Great turnaround, very efficient. I highly recommend Cupertino Plumbing. read more

I drove home to see a little creek running through my garage. Uh-oh -- it's the water heater. I found Cupertino Plumbing had a good rating in Bay Area Checkbook so I called. They were there within an hour, installed a new water heater quickly, for a fair price. Fast, fair, courteous, did great work. read more

Frank returns calls, shows up on time and has a team that does an incredible job of getting the work done with military precision. I had my entire house repiped with copper and was only without water for a couple of hours. Work was done on time and its been over 6 mo. and zero problems. These guys are as good as it gets. read more

Bill is by far the best! He's come to my house twice and both times I was more than satisfied. First time he fixed my upstairs sink and today he fixed my disposal that was broken. It was leaking and spraying water from everywhere! He came out within 4 hours of my calling this morning. Excellent service! read more

I went overboard and got 6 estimates for my complete repipe and master bath remodel. Cupertino was the lowest responsible bid. One other guy would only install a "poly" main line (1"), others were just too expensive. I had one guy respond whose contractor's license was suspended. (Check that online at the CSLB before you hire anyone.) Cupertino plumbing is a highly respected contractor who has been around for decades. My repipe was perfect. In a short time the new copper was in the walls and the walls were closed, taped and textured. Then they made our master shower 1.5' bigger by knocking out a wall where the shower piping is. Now we have an awesome shower. The tile guy was amazing. It's perfect. Can't say enough about Frank and his crew. He'll be back to do some other remodeling soon. read more

After previously using this firm with a positive (water heater thermocouple) experience and a friend's recommendation, we called them again to snake a kitchen sink blockage. Their current policy is to give a firm bid for the job, regardless of how long it takes. We ended up with a bill of $350 for a job that took a half hour and travel time from their headquarters 5 minutes away. Management did refund $50 after we challenged the charge. I checked with other licensed plumbers after the job and was quoted $180 for the same job. Probably good work, but you take your chances on actual work time vs. cost. read more